In-place upgrade from v10 to v11 failure

Hi,

I hope you are doing well.

I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:

04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]
04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]
04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]

04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]
04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql] failed.

04/29/24 09:30:04    DBUpgrade::runUpgrade - Pre Upgrade failed for Database [CommServ].
04/29/24 09:30:04    DBUpgrade::runUpgrade - Skipping CheckDB check during preupgrade as it is not specified
04/29/24 09:30:04    DatabaseUpgrade - retValue [2].