Skip to main content
commvault.com commvault.com
Solved

In-place upgrade from v10 to v11 failure

  • Apr 29, 2024 7:50 AM UTC
  • 5 replies
  • 149 views
Apprentice
Forum|alt.badge.img+5

Hi,

I hope you are doing well.

I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:


04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]
04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]
04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]

04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]
04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql] failed.

 

04/29/24 09:30:04    DBUpgrade::runUpgrade - Pre Upgrade failed for Database [CommServ].
04/29/24 09:30:04    DBUpgrade::runUpgrade - Skipping CheckDB check during preupgrade as it is not specified
04/29/24 09:30:04    DatabaseUpgrade - retValue [2].

Best answer by Saadhom

Through troubleshooting, we identified that the issue stemmed from incompatibility with Commvault version 11 SP16. Upgrading to Commvault version 11.20 eliminated the error, and the backup process is now functioning normally.

View original

    5 replies

    Vaulter
    Forum|alt.badge.img+19
    • LedoespVaulter
    • Vaulter
    • Apr 29, 2024 9:26 AM UTC

    Please email yourupgradeadvisor@commvault.com to request an authorization code.

    You need to request authorization code to allow the upgrade to proceed.

      Apprentice
      Forum|alt.badge.img+5
      • SaadhomApprentice
      • Author
      • Apprentice
      • Apr 29, 2024 9:28 AM UTC

      Please email yourupgradeadvisor@commvault.com to request an authorization code.

      You need to request authorization code to allow the upgrade to proceed.

      I already opened a case with the support and waiting their response

      Vaulter
      Forum|alt.badge.img+15
      • JavierVaulter
      • Vaulter
      • Apr 29, 2024 10:05 AM UTC

      Hi @Saadhom ,

       

      The following documentation explains the process to move from a v10 release to v11

       

      https://documentation.commvault.com/v11/expert/commserve_upgrade_with_hardware_refresh_overview.html

        Apprentice
        Forum|alt.badge.img+5
        • SaadhomApprentice
        • Author
        • Apprentice
        • Apr 29, 2024 10:29 AM UTC

        Hi @Saadhom ,

         

        The following documentation explains the process to move from a v10 release to v11

         

        https://documentation.commvault.com/v11/expert/commserve_upgrade_with_hardware_refresh_overview.html

        I already read it but in my case I am not going to use a new hardware, let us wait for the support response and I will share the answer here.

        Apprentice
        Forum|alt.badge.img+5
        • SaadhomApprentice
        • Author
        • Apprentice
        • Answer
        • May 2, 2024 7:06 PM UTC

        Through troubleshooting, we identified that the issue stemmed from incompatibility with Commvault version 11 SP16. Upgrading to Commvault version 11.20 eliminated the error, and the backup process is now functioning normally.

        Readiverse Academy Certifications

        description of image
        Terms & ConditionsAccessibility statement