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Question

License File do not march this CommServer

  • April 11, 2024
  • 3 replies
  • 63 views
A
Novice
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Hello Commvault Community,

I hope everyone is doing well. I recently purchased a Commvault license, but unfortunately, I made a mistake when entering the serial number during the activation process. As a result, I am unable to proceed with activation because the serial number I entered does not match the one registered on the CommServer.

I would greatly appreciate any assistance or guidance on how to resolve this issue. 

Thank you in advance for your help!

Best regards,

3 replies

H
Vaulter
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  • HolowEdVaulter
  • Vaulter
  • April 11, 2024

@Alexis ,

You will need to get a new license cut with the proper information. To do that you will need to contact your account rep.

Regards,

Edward J Holowienka

G
Vaulter
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  • GseibakVaulter
  • Vaulter
  • April 11, 2024

@Alexis  - should be able to use this link and ask for a new registration - https://support.commvault.com/Support/ProductRegistration

option 9 looks like a good start under “You Need to...” :)

Gary Seibak - TAM Commvault
A
Novice
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  • AlexisNovice
  • Author
  • Novice
  • April 11, 2024

Hi,

I noticed that the CommServer registration number is part of the license code. I'm wondering if it's possible to update this registration number to the correct one. Would that allow the license to be applied successfully?

 

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