Hi Guys,
a wrong message is being displayed in our Commsever (more usage is listed as it is, instead of 6,5 TB it is showing 9 TB of data). I read, that a license renewal file for the Commvault can correct the error. Can you please tell me where and how I can download such a license renewal file? Do I need to contact the sales manager, who is responsible for purchase of Commvault and he will contact the Commvault Team or how does it work?
Best regards
Eugen
Hi
Do you mean that Commvault is suggesting that you are consuming more licensing than you believe to be accurate? If so, which license in particular is passed the threshold? Typically I wouldn’t expect getting a re-cut of a license to correct a calculation issue.
If you can share some additional details about which license is showing an overage, I may be able to offer more targeted advice on how to solve the issue.
Thanks,
-Brian Bruno
Hi Brian,
The problem has been solved. I compared the data on the server and Commvault seems to be calculating correctly. However, I still have a question for you. A file system client backs up a hard drive D:\. The total size is 5 TB, but only 3 TB are occupied by data, the rest is empty. However, Commvault charges 5 TB for the drive. Does Commvault also charge the empty space on the hard drive for the license?
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