Skip to main content
commvault.com commvault.com

Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 161 Topics
  • 570 Replies
161 Topics
Veerasak
Byte
VeerasakByte
asked in Software Upgrades and Updates
I am unable to install the agent,commvault v11sp16 on almalinux 8.10 but cant call gui for install

The issue arises because, after installation, the GUI cannot launch, and the following message is displayed: Using update installer /home/pawin/Commvault_Linux/linux-x8664/LooseUpdates/CU116/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall: im not sure Commvault v11 SP16 compatible with Linux AlmaLinux 8.10? /home/pawin/Commvault_Linux/   it have permission root by chmod -R 777 

752
J
Vaulter
B
Byte
bc1410Byte
asked in Software Upgrades and Updates
Questions regarding Upgrade 11.28.129 to 11.32.x

We currently have a single Windows Server 2019 running Commvault 11.28.129 (serves as both commserve/media).  I see that our MSSQL is version 2016 ( product version 13.0.6455.2). So I normally download regular maintenance releases on a jumpbox and then upload it to a file share location and then on the commserve I do a copy via TOOLS | ADD/REMOVE SOFTWARE | Copy Software. What is the best approach to upgrade to 11.32.x.   Do I just download both the Windows & linux latest 11.32.x update  (we only have RHEL & windows clients - about 18 total) ??   Then copy the 11.32.x over to our file share were I can then do a copy via commserve  TOOL | ADD/REMOVE SOFTWARE | COPY SOFTWARE? Then just perform a “Upgrade Software” via commcell | Tools | Add/Remove software?Basically can I upgrade the Long Term Support release of 11.32.x via the commcell?Or do I have to download the main 11.32 package from the commvault support site - Downloads & Packages | v11 Download Manager & Additiona

6354
P
Vaulter
K
Byte
Kim AndreByte
asked in Software Upgrades and Updates
Commvault's new Active Directory Forest-level recovery support

I found this video:  It seems very intresting to us, has anyone seen any documentation about this new feature?I could not find any.

4314
Damian Andre
Vaulter
V
Vignesh.b
asked in Software Upgrades and Updates
HP UX 11.2 support for Commvault

Does these physical HP UX servers FS level backups are still supported in Commvault?RX7620 , HP-UX Ver11v2RX1620 , HP-UX Ver11v2As we know HPUX 11.2 is EOSL. As i checked in documentation.commvault.com it has its supported but with conditions, not able get full clarity. We have  requirement for data migration from HP DP to Commvault, so in that case, can we use 11.32 or 11.34 to get FS level backups on these machines? 

671
Damian Andre
Vaulter
G
Byte
GASESPByte
asked in Software Upgrades and Updates
Uninstall Software job is being triggered automatically

Hello team,We are currently working in a multi-tenancy environment, and some time ago a customer was completely removed from our Commcell (clients, policies, pools, company etc), however, an Uninstall software operation is bein triggered automatically only for this customer, which fails due there isn’t any chance to reach the clients due they were already removed.Following the job events, the username which triggers the job is started by “System”, but I’m not able to find out from where this job is being trigger.  I also checked the if the remove laptop option is activated, but it’s set as “never”. Case was opened but the support couldn’t see anything useful, the suggestion was upgrading the environment.  Do you know from where this “schedule” maybe is activated?  Thank you.

362
G
Byte
D
Bit
DiWiBit
asked in Software Upgrades and Updates
What happened to O365 Exchange Online Recovery Points in 2023E ?

Is it no longer necessary to create Exchange Recovery Points for Exchange Online or might this be a bug?     

2089
S
Vaulter
O
Bit
OjvBit
asked in Software Upgrades and Updates
Commserver & Media Agent on Linux

I am doing a hardware refresh of my Commvault Environment and would like to setup Both Commserver & Media Agents on Redhat Linux.Is this supported and can i migrate from Windows Commserver to Linux?Can only see online that Commserver only supports Redhat 8.10 and Not Redhat 9 and does the fileystem partitioning also matter?

882
P
Vaulter
J
Bit
jlerouxBit
asked in Software Upgrades and Updates
Installing commvault 11.32 need to reboot after IIS Installation

Hi FellowsAfter reboot, installation continue but failed, because the language cannot find find the source DVD ???If I start the installation (from program files\CommVault\installer… the only option I’ve got is “Download packages to install on a different computer”I’ve tried to install CommCell on this computer (Win2019).I’ve tried also to install IIS before...same Any suggestion ?ThanksJasmin

1406
P
Vaulter
H
Bit
Håkon RødfjellBit
asked in Software Upgrades and Updates
Backing up Jira and Confluence

Does anyone know if Commvault is going to include the ability to backup Jira and Confluence (Atlassian) any time soon?

7136
Damian Andre
Vaulter
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
posted in Software Upgrades and Updates
MSP - Moving to CPR2024 removes customer support for Private Metrics billing engine

This is an informative post targeting customers, like MSPs, who use the Private Metrics Billing engine for chargeback or other use cases. Do note that ones you upgrade to CPR2024 that the billing engine stops showing information. For some reason, and without notification/communication, Commvault decided to redrawn the possibility to use the billing engine by customers. We have a ticket open for it already.  

792
M
Byte
T
Byte
tonytonyByte
asked in Software Upgrades and Updates
How to get all failed jobs from last 24h in CVpySDK

Hello,I would like to get a list of all failed jobs in the last 24 hours.I was able to get all the job ids from the last 24 hours but to find the failed ones I need to retrieve the data of each job and it is not efficient and might take a long time. Is it possible to do it more efficiently?

331
J
Vaulter
K
Kuweekee
asked in Software Upgrades and Updates
Web console fails to start

After setting up an update from version 11.32.59 to 11.32.63 that failed, the commvault web console is not accessible anymore. Not from localhost on the linux server that hosts it, or from any of the clients. It still sends emails that there are updates available for download, but I’m unable to connect to the webconsole. The Web service is running if I go to ip:5000/searchsvc/cvwebservice.svc but I get an unable to connect when trying to log into the console itself.

1891
R
Vaulter
D
Bit
DJacobsBit
asked in Software Upgrades and Updates
upgrade from 11.28 to 11.32

Hi folks,we are planning to upgrade from 11.28 to 11.32, but we have some questions that maybe you can helps us clarify.Our setup is:Commserve installed in a cluster configuration with 2 serversWindows Server 2016SQL Server 2016At this moment we are not planning to upgrade to a new Windows version or doing a hardware refresh.Some scenarios we are considering.1) Upgrading only the Commvault packages, by using the Download Software within the Commcell. Is there some downside with staying in SQL Server 2016?2) Upgrading SQL Server + Commvault packages, at the same time, by using the Full Media Kit download (including SQL Server packages). I have tried this in a lab, but it didn't upgrade SQL Server, only Commvault packages.3) Can we upgrade in steps like this?3.1) upgrade just the SQL Server using the 2019 install package included in the Full Media Kit. Upgrade on the passive node, then failover the instance to it, then upgrade the other node.3.2) upgrade the Commvault packages.We are con

9822
J
Vaulter
A
Byte
Andry97Byte
asked in Software Upgrades and Updates
Guidance Needed for Migrating CommVault to Azure IaaS with New CommServe Setup

Hello everyone,I am a Solution Architect and Integrator, and I have recently been tasked with migrating our CommVault infrastructure to IaaS virtual machines on Azure. Currently, our environment consists of a CommServe installed on a Windows Server 2016 virtual machine, with a Media Agent and a proxy server each on separate Windows Server 2016 machines. My goal is to migrate the entire solution to Windows Server 2022 virtual machines on Azure, followed by upgrading the CommVault software from 11.28.117 to the last version.It’s important to note that I was not involved in the initial installation or configuration of this CommVault solution. My mandate includes the migration, optimization for the cloud, and maximizing cost efficiency.We are hesitant about exporting the CommVault database from our On-Premise environment and importing it into the new IaaS CommServe, mainly due to the cloud-specific security requirements that are not currently implemented on the On-Premise server. This woul

1604
A
Byte
B
Byte
bc1410Byte
asked in Software Upgrades and Updates
Linux commvault client libcurl.so version needs updated

Hello We are on Commvault 11.28.122 and our security team notified me that we have a few vulnerabilities on our linux redhat clients.  Its a medium vulnerability but this client requires us to address medium vulnerabilities.plugin Output:   Path              : /opt/commvault/Base64/libcurl.so  Installed version : 8.4.0  Fixed version     : 8.9.1My questions - Would this possibly be addressed in a “maintenance release” ?  orWould we need to upgrade from 11.28.x to say like 11.32.x or 11.36.x to correct this?  I mean how and were can see what versions of libcurl is included in a maintenace fix or version?   Or do I need to just spin open a ticket with Support..https://www.tenable.com/plugins/nessus/205024 Thanks for looking at my post and appreciate any feed back!ThanksBC 

8384
B
Byte
N
Bit
NOC SupportBit
asked in Software Upgrades and Updates
upgrade commvault SP24 to SP32

Dear Team, Currently we are running in V11 SP24, Is it possible to upgrade directly to SP32 or SP36 without any issues. Please suggest  Regards,Mani D

961
J
Vaulter
S
Bit
Steinar GrandeBit
asked in Software Upgrades and Updates
Date

When will Platform Release 2024E 36.10 be availible in the Commvault Console ?

865
Jennifer Kelley
Vaulter
H
Bit
HowmetBit
asked in Software Upgrades and Updates
NFS directory cannot be used

I am trying to install SP14 CV agent in Linux server (RHEL 8.8) but its stuck with error “NFS directory cannot be used”. whereas all directories as XFS. Its not allowing to install agent in any directories

1483
Aplynx
Vaulter
J
Byte
JamesGByte
asked in Software Upgrades and Updates
Error 19:861 Selected Software cache is disabled?

HiI am trying to install a couple of Linux clients as part of an Oracle RAC Cluster backup/restore test we are running. We haven’t used Oracle RAC before so all a bit new, but when i try and install the two clients we have the install fails with this error.RNG error number from CVwhen i check the SW Cache details cannot see that it is disabled or how it could enabled/disabled etc. i can see the SW cache in the CommCell browser and no where does it give me the option to enable or disable it? In the Web UI dont even really get the to be able to view the cache (manage>system>maintenance does not include anything that calls itself an SW cache but hey why would the commcell browser and web ui call things the same!!!!!)I am at a loss as to what i need to change?Version 11.32.xx (2023E)ThanksJames

311
S
Vaulter
M
Bit
MAK000Bit
asked in Software Upgrades and Updates
Required service not running: Commvault Content Extractor (Instance001)

Hi All, Recently we upgrade the CommServe from 11.24 to 11.32 and our monitoring team have advised about one of the server is not running  <CommSserve > Required service not running: Commvault Content Extractor (Instance001)<MediaAgent> Required service not running: Commvault Content Extractor (Instance001)When I am looked in Services of Windows or under CommVault process manager, I do not see any such services. Note :Upgrade went successful,  Backups/Admin jobs are running fine. I am just trying to verify or confirm before I say them not to monitor that servce.

2262
M
Bit
downhill
Byte
downhillByte
asked in Software Upgrades and Updates
Microsoft SQL Server patching -Linux CommServe questions

Hi all,The limitation noted under Limitations of Linux CommServe Server (commvault.com) : So, is it saying that once you go this route of running the CS on Linux you’re stuck on that particular level of MSSQL forever, or, is it saying that we cannot patch SQL separately and Commvault will take care of security updates and such as part of normal Commvault updates?  The other question I have is the “Legacy Active Directory Single Sign-On” limitation on that same page - is this saying that SSO works for Azure or that with the RHEL CS SSO is a non-starter regardless?thanks

1483
downhill
Byte
P
Bit
pingsoon
asked in Software Upgrades and Updates
Upgrade from Commvault 11.24 (with SQL 2014, Win Server 2016) to 11.36

Currently I am on Commvault version 11.24 with SQL Server 2014 and Windows Servers 2016.Will there be any issues with upgrading it to Commvault version 11.36 which is the latest released in June 2024? Will the SQL be upgraded automatically as part of the upgrade?

2391
Erase4ndReuseMedia
Byte
N
Byte
Nawras HaddadeenByte
asked in Software Upgrades and Updates
PostgreSQL Agent package is missing from the Linux x64 installation files

Dear Alli tried to deploy PostgreSQL in both was remote and interactive installation on Linux Server using Commvault Version 11.32. latest release, however in the installation log the needed package was not found. any idea how i can get it, also i tried to redownload the Linux Packages using Commvault Console download, the job completed successfully however same issue.

382
N
Byte
S
Bit
ShariqueBit
asked in Software Upgrades and Updates
Upgrade from Commvault 11.28 to 11.32, SQL 2019 and win server 2019

Hello,We are preparing to upgrade Commvault Servers to the version 11.32.56 from 11.28.56. We have a total of 6 servers in Commvault architecture as below. Please suggest how to proceed with the upgrade in sequence.

1981
A
Vaulter
KurtLO
Byte
KurtLOByte
asked in Software Upgrades and Updates
M365 Tenant Configuration backups

There are a few companies now offering Microsoft 365 tenant configuration backups for disaster recovery. (not individual applications, the tenant configuration itself) There is the Microsoft365DSC Powershell module that can be used to do this. Wondering if Commvault has a plan to include this? Would be nice to integrate it into Commvault.

1292
M
Vaulter
description of image

Badge winners

Show all badges
Terms & ConditionsCookie settings