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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 112 Topics
  • 394 Replies
112 Topics
M
Byte
ManiDByte
asked in Software Upgrades and Updates
Installing the Endpoint Agent on the laptop

Dear Team, We currently have a production CommServer running V11 SP 28, while laptop/desktop backups are operating on a lower version, V11 SP 24. With over 5000 laptop/desktop agents requiring an upgrade, we seek assistance in downloading the necessary packages and deploying them via SCCM without creating new instances. Your guidance in this matter would be greatly appreciated.Furthermore, we have observed multiple duplicate instances appearing for each machine. We are keen to remove or delete these duplicates without impacting the existing backup configurations. Could you please provide instructions on how to achieve this effectively? Regards,ManiD

3
M
Byte
5 months ago
P
Bit
Pascal KBit
asked in Software Upgrades and Updates
Commcell recovery after failed update to Platform release

Hello dear community,this is not a problem, but rather a kind of preparation. Our CommCell server is virtualised and runs under VMware. We are planning to upgrade our CommCell from version 11.24.94 to Commvault Platform Release 2023E (11.32). In case something goes wrong during the upgrade process, I was thinking of taking a snapshot of the VM running the CommCell before starting the update and then restoring this snapshot in an emergency to have the machine as it was before the update.Is this a viable option, or does the CommCell not cope so well when a snapshot is imported?Are there any other ways that you can recommend to restore the functionality?Thank you very much for your answers!Best regards,Pascal

2
Scott Moseman
Vaulter
5 months ago
K
Byte
kiranByte
asked in Software Upgrades and Updates
Commvault software upgrade on Clients(Oracle, SAP, SQL DB severs)

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice. 

2
K
Byte
5 months ago
A
Byte
AlexisByte
asked in Software Upgrades and Updates
License File do not march this CommServer

Hello Commvault Community,I hope everyone is doing well. I recently purchased a Commvault license, but unfortunately, I made a mistake when entering the serial number during the activation process. As a result, I am unable to proceed with activation because the serial number I entered does not match the one registered on the CommServer.I would greatly appreciate any assistance or guidance on how to resolve this issue. Thank you in advance for your help!Best regards,

3
A
Byte
6 months ago
Craig A
Vaulter
Craig AVaulter
asked in Software Upgrades and Updates
Commserve SQL version - How to check?

How does a customer determine the MS SQL Version that is currently in use on the Commserve? Customer would like to check the version to determine if an upgrade is needed.

4
Craig A
Vaulter
6 months ago
J
Byte
JBrandByte
asked in Software Upgrades and Updates
SSO error while accessing Partner University site.

While accessing the partner university site I receive the following error and the “Click Here to find the possible solution for this error” page doesn’t help. The other topics related to this problem don’t give a solution except commvault employees doing something. Who would I need to contact to get this fixed?

5
Chris Hollis
Vaulter
6 months ago
D
Byte
DavidBByte
asked in Software Upgrades and Updates
after upgrade to 11.32 backup. On one client out of many stopped working. rest are OK

After updating from 11.28, to 11.32.  Have a single system that is not able communicate properly with the commserve for backup purposes.Check Rediness returns OK.cvping from/to the client and commserv is happy.All services on the client are running.client and commserve are in same subnet, so no firewall appliances between them.Client services stopped/started, and finally rebooted the client. no change.Some of the errors in the logs:“There is no incoming network connection from ‘commserve’”“No Incoming tunnel from ‘commserve’”“Couldn’t translate client name ’client’ to a client ID.last step i guess is to re-install the client?

1
J
Vaulter
6 months ago
T
Byte
TNOByte
asked in Software Upgrades and Updates
Best approach for Windows 2012 to Windows 2019 upgradeHi

Hello,We have a private metrics reporting server running on Windows 2012 VM.It has off-course SQL server as well as Web-server package. CV version is 11.28.91.The plan is to do an in-place upgrade to Wndows 2019. What would be the best approch for this upgrade, and what should be considred  before upgrading  ?  Thanks

6
J
Vaulter
6 months ago
T
Tahait
asked in Software Upgrades and Updates
Getting an error while accessing the partner university site.

Hi,During my attempt to access the Commvault Partner university site, I ran into an error while logging in.Best Regards

30
P
Byte
6 months ago
M
Byte
mach123Byte
asked in Software Upgrades and Updates
Commserve /DR Commserve v11.20 running live sync Hardware Refresh

Planning to do a hardware refresh of Commvault environment running livesync.  I would appreciate some advice on how this can be done.Reasons for doing the refresh is as follows:1. Upgrade to Commvault v11.32 2.  Commvault currently running v11.20 with SQL 2012 as the backend3. OS of Commserve and DR Commserve need to be upgraded from Windows 2016 to Windows Server 2022Anyone who has done similar initiatives ?  What are the caveats and steps on how to implement this?

2
J
Vaulter
6 months ago
Alvian
Alvian
asked in Software Upgrades and Updates
cvpkgadd not working

Hi All,I want to install manually for Linux but when I run the command cvpkgaddthere is an error:I've followed what was on the previous forum but still can'tany idea?

1
S
Vaulter
6 months ago
D
Bit
demetrioBit
asked in Software Upgrades and Updates
How to repair high corrupted of OST files

To repair a highly corrupted OST file without facing any problems. So, you can use Softaken OST Recovery Software. If the OST file is severely corrupted or cannot be repaired, but with this software you can recover and restore the OST file so that it can be used again. In addition, the software can retrieve HTML-formatted user emails and attachments. It is vital to keep a backup of your OST file to avoid data loss in the event of corruption. It is compatible with all Windows and Outlook versions and maintains the original folder structure and email format of the data during import and conversion.

1
Vanderstar
Vaulter
6 months ago
J
Byte
JoergByte
asked in Software Upgrades and Updates
after failed update setup starts automatically on reboot

Hi team,my customer started an update SP28 ->SP32 . Update failed due to several issues. We are in solving issue by issue but it will take some time.Now we observed that update procedure starts and wants to continue everytime we reboot the Commserve host.We checked the scheduler but cannot find who iniciates  the update process.At the moment we should not and want not update to 32. Sql is now Ok, but we have still some index V1 issues we want to solve on SP28 before update. Does a key or a procedure exist which lock the update process until we are ready to update?Can anybody help ?Thanks in advanceJoerg

5
S
Vaulter
6 months ago
F
Farooq Saleem
asked in Software Upgrades and Updates
SSO Error while accessing Partner University

Hi,I am getting SSO error while accessing partner university site. I tried changing my password but still facing same issue.An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.Details: Invalid Id 2837647  

4
A
7 months ago
K
Keshav Sawant
asked in Software Upgrades and Updates
How to push CV agent on windows and linux client system through Commcell and Command center

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

2
K
7 months ago
N
Bit
NDPBit
asked in Software Upgrades and Updates
Commvault Service Pack Upgrade

How long will an upgrade take when we select “Perform Full DB Maintenance” while installing the upgrade.

3
S
Vaulter
7 months ago
D
Bit
DiWiBit
asked in Software Upgrades and Updates
What happened to O365 Exchange Online Recovery Points in 2023E ?

Is it no longer necessary to create Exchange Recovery Points for Exchange Online or might this be a bug?     

8
D
Bit
7 months ago
P
Commvault Certified Expert
PatrikCommvault Certified Expert
asked in Software Upgrades and Updates
Change Commserve Hostname in CommandCenter

Hi, Have installed a new 11.34 and need to move the CS to a new domain. How can I change the CS hostname in CommandCenter?I manage to change it under Manage - Servers - CS client - hostname, I clicked save and it did not complain. But it also did not change the previous hostnamne. Documentation for 11.34 still refers to Commcell Console which requires a supportcase to get an authcode. Br, /Patrik   

1
H
Vaulter
7 months ago
S
Byte
SSPByte
asked in Software Upgrades and Updates
Push install SAP Hana agent to Unix client from Comcell Console-error

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to install updates successful179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request179036 4790c 02/15 04:10:39 ### ProcessNewC

7
Rajiv
Vaulter
7 months ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Software Upgrades and Updates
Availability communicated maintenance releases

Last week we received a mail notifying us that new maintenance relapses were available. We run both FR32 and FR34. •    11.34.11 (06-Feb-2024)•    11.32.42 (06-Feb-2024)For both platform releases we now notice that those maintenance releases are not available anymore, instead MA shows 11.32.43 and 11.34.13.What happend to the maintenance releases who were made available last week? Were they pulled back or were they replaced, without communication, because new critical fixes were released? What should you do when you are running on 11.34.11 or 11.32.42?

3
Onno van den Berg
Commvault Certified Expert
7 months ago
I
Vaulter
Itzik SkovronekVaulter
asked in Software Upgrades and Updates
Migrate CommServe Linux to Windows CS

There is an option to migrate a Linux CS to a Windows CS. if I restore a Linux SET_XX to a Windows CS  machine will work ? 

7
I
Vaulter
8 months ago
B
Bit
beckBit
asked in Software Upgrades and Updates
obtaining MR versions of laptop agent software

I have a ticket open for this already, but a number of Commvault techs seem to be stumped, so figured I’d post here. We have a single all-in-one windows commcell server, that is airgapped and has no direct internet access. We use it solely to back up desktops and notebooks, so we have deployed the Windows Edge Monitor agent to all of them. I thought that if you downloaded a new MR, and ran the install, not only does it stop the services, do all the hotfixes, and restart the services - that it should also update the software cache so you’ll be ready to update your Windows laptop agents as soon as it is done. This does not appear to be the case, as we just did this, and while the new version number appears in the command center dashboard as well as the bottom of the commcell console, there are no newer agent versions appearing in the software cache. If we try to do a copy software job to add the newer MR to the software cache, commvault will fail that job, saying “Error Code: [68:481] De

1
Chris Hollis
Vaulter
8 months ago
E
Esierra
asked in Software Upgrades and Updates
Fail Commvault hw refresh upgrade W2012+11.20+SQL2012 to W2022+11.32

Hi,We are installing a new server W2022 Commvault 11.32 from W2012+11.20+SQL2012 from a DR Backup. As we understand, this update path is allowed.The process of installation was fine, but at the step restore an upgrade DB from DR Backup, The process begins and is progressing well, but fail with:FATAL ERROR - DBScriptsPath value does not exist in DBUpgradeSteps table. This should not have happened Any idea what the problem could be?Is it necessary to move a case with support?DatabaseUpgrade.log…..CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Stored Procedure: wr_UserCellSelection_CVupdate_SP20-HotFix-2352 <<<] [RecNum:1, LineNum:45, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AlertDetectedTimeInUTC_CVupdate_SP20-HotFix-4669 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AppFetchWebServiceURL_CVupdate_SP20-HotFix-4652 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO

2
E
8 months ago
A
Bit
ArtemBit
asked in Software Upgrades and Updates
Compatibility CommVault version 11.32 with MariaDB

Hello,We would like to upgrade our CommVault infrastructure to 11.32 .We have some VM Red Hat Enterprise (9.3) with MariaDB (10.5.22). Is it compatible with 11.32 version?Thank you.

2
A
Bit
8 months ago
V
Bit
VetriBit
posted in Software Upgrades and Updates
Upgrade steps from 11.12 to 11.28

How to upgrade Commserver from the version of 11.12 to 11.28

4
Onno van den Berg
Commvault Certified Expert
8 months ago

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