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Email Archiving

  • November 21, 2025
  • 5 replies
  • 53 views

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Hi Team,

We are in phase of POC at a customer and need End-User accessibility interface screenshots that validates the archiving and cleanup process. Means how client site tools look like at outlook client, OWA and mobile devices. Much appreciated if we get the screenshots.

5 replies

Mohammed Ramadan
Community All Star
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Hi ​@Ovais Kazmi 
 

I will prepare a document for you and share it once it's finished

Best Regards,
Mohammed Ramadan
Data Protection Engineer

 


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  • Author
  • Novice
  • November 28, 2025

Dear Ramadan,

Good day, is there any update.


Mohammed Ramadan
Community All Star
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Sorry for delay ​@Ovais Kazmi 
I have been stuck working on a ransomware recovery almost 18 hours a day for last week 😵 💫

About your question on end-user access only:

Once you ve installed and configured the Exchange Mailbox App and the Outlook Add-in for your users you can pretty much leave everything on the default settings. There are tons of customization options but the defaults work great for normal end-user access.

After setup the end user will see something like this (just after giving ContentStore a bit of time to sync):


Example of a message affected by the cleanup policy Here s what a message looks like after it meets the cleanup policy:


Opening an archived message at the top of an archived email the user will see a blue icon or Quick Look option when they click it they ll be redirected to the Web Console (recall server or the VIP if you are using  load balancing):


After logging in with their username and password they ll be able to view the entire message and manage their archived items:


Additional notes In Outlook the user can also recall a message by simply double-clicking it. This comes from the ContentStore plugin (enabled by default but you can toggle it). In OWA and on mobile users can still see or recall the message but only through the web server. The double-click recall isn t available here because that feature works only with the Outlook ContentStore plugin. 
 

 

 

If you need any help or clarification just let me know

Best Regards,
Mohammed Ramadan
Data Protection Engineer


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  • Author
  • Novice
  • December 9, 2025

Dear Ramadan,

Good day and thanks for your reply! Much appreciatted . Meanwhile i have done poc at the customer end successfuly and yes got the same interface.

 

Regards,

Muhammad Ovais Kazmi.

 


Mohammed Ramadan
Community All Star
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Good to know ​Ovais 

I’m glad the POC went smoothly on your side as well wishing you the best of luck with your upcoming projects


Kind Regards,
Mohammed Ramadan
Data Protection Engineer