Self-Hosted Q&A

Hi Commvault experts, we are setting up laptop (desktop/endpoint) backup for a customer. Users should be able to restore their own files, so I'm leaving the plan name out of the package to get the automatic owner assignment - is it right? Firstly, which way do you actually use to build the package - the Package Creator on Cloud Services website, or a custom package from the installation media? Package Creator wants an account and internet access and not every customer has that, so I'd rather do it locally, but I don't know if that's what people normally do. Secondly, in the Custom Package Options the laptop stuff (Launch Edge Monitor, Perform Registration using Authcode) only shows up if I tick "Create a de-coupled installation package". But the docs say de-coupled means the client doesn't register during install and has to be registered later, which sounds like the opposite of what I want. So is ticking de-coupled actually the correct way to build a laptop package using installation i

Hi All, we see every day an user login try from an old and deleted account. The login try is reported ans an information in the eventlog.  Are tehere any options to get more informations about this login try ? 

Hi All, i have an bad point… I know lic reporting is not easy. I had the following situation. We are using Commvault Backup and Recovery by capacity for vsa and database.  We had an lic used growth from +4tb during the last 24 hours. Yesterday we had 49Tb from 50Tb used and today we are using 53Tb and of course the customer is know asking what happend here.  For me its very dificult to find out what happend here. I checked the bigges vsa player from full to full if there is any increase but i found nothing also the biggest db server from full to full but also nothing.  I send every 14 Day an lic zum report but there i only can see wich typ of application is using how much from the capacity lic So what can i do ? 

GCP has the top organization and folders with projects underneath - view screenshot below. I know in vmware → vm groups → content rule it allows me to add folders. For GCP I do not have that option. Is this a simple additional setting that can be added to make it visible? How do I backup all projects within a specific folder for GCP Hypervisor?    VMware view  Thank you

In “normal Commvault Operations”, Should I have tapes in my tape library that have “Last Write Time” set as a date (not empty), and on them a write session (or a few), but the data on the tape is 0 bytes and no associated storage policy?For all storage policies/tape copies (except a few) we have “infinite” retention set on the tapes.  For those that do not, retention is “years” (except the DR tape(s) .  We do not re-use tapes.I have several (like 40 tapes) with “Last Write Time” set to a few days (or weeks… a few are months)  ago, etc and all are0 bytes. Not all tapes in the system that are 0 Bytes have Last Write Time set.  Using ‘tape → view contents” shows “no data” (as expected). The tapes show they have been mounted (“Number of mounts > 0) and there sems to be a file marker or 2 on them.So: I’m wondering how to tell “what its writing to them” and why or if “this is normal” as part of some internal 1 time “tape validation/initialization” job or something… but that doesn’t explai

Hello Commvault Community, Due to the fact that more and more environments are based on CommServe Linux, which by default has a built-in WebServer module, which in the case of Linux OS doesn’t support the O365 configuration, the WebServer module is increasingly being transferred to machines with Windows OS - this is a requirement for the O365 configuration. Commvault documentation specifies that the WebServer package should be installed on access nodes that will cover O365 configurations.   If we have a pure Windows machine with no role in O365 or any other configuration in the Commvault environment, can such a server act as a dedicated O365 WebServer? If so, will Commvault automatically detect it? If not, where should I change it as the one responsible for connecting to Microsoft portals for the O365 configuration? Maybe some Additional Setting? Does an O365 WebServer necessarily have to be part of the configuration (located on an Access Node or IndexServer)? What if we have a scenar

(CV11.40.67 - self hosted)Has anyone found a "sweet spot" or a good ratio for the number of azure apps and streams for large exchange/Sharepoint jobs ?Before, adding more apps and streams at our large sharepoint and Exchange jobs improved the throughput. but I have read that Microsoft has become much stricter with throttling recently, also that using too many apps/streams might have the opposite effect and degrade the performance.When reviewing a recent sharepoint job, the tab where we can see throttling showed only 6 minutes of throttling. That seems like not so much, so I am not sure if Microsoft throttling is actually my bottleneck here.I tested the theory that fewer streams might perform better under the new Microsoft limits, I reduced the streams from 10 to 5. Unfortunately, this resulted in lower throughput.When I see only 6 minutes throttling time reported by CV, should I be looking elsewhere for the bottleneck rather than focusing on Microsoft throttling?When observing the acce

Hi everyone,At the moment, I am looking to clean-up our MSP environment. We have a lot of clients that are reported by our SLA as missed SLA and we have a lot of clients that show failed to run.Most of the clients show up for the file system backup as FS agent was pushed when another agent was also installed. We don't need the FS backup as we also protect the clients as VM but we still need the other agent to stay active as they protect things like AD, databases or cloud applications.Can I just retire the file system agent on these clients or will this uninstall the entire client? This is especially important when the clients are access nodes where backups are not tied directly to the client but to a pseudo client such as SQL AG or Office 365.I can also do this by releasing the license on the FS agent via the java console but this feels like the old way of doing things.Kind regards,Paul

We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console[AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/

all,I am configuring M365 mailbox backups.I have created an Office 365 Plan and set “Retain deleted items for 2555 days”I then created a Backup Plan with Primary to Disk for 365 days and synchronous AUX to Tape for 2555.Am I correct in saying that all mailbox backups from now with be Incremental and it ignores the Backup Plan retention and keeps all mail for 2555 days on Disk & Tape ! Also, is there a way to run a once off Full backup ? Currently on 11.36 Thanks

Team,I’m looking for some guidance on the best approach for redesigning our Commvault AWS cloud library.Current environment* Commvault version: 11.40* Primary AWS Region: us-east-1 (N. Virginia)* Current storage class: S3 Standard-IA* We have 2 AWS accounts configured for Commvault.* Across the accounts, we currently have 2 and 5 S3 buckets, mainly separated between Prod and Non-Prod.* Only a few Storage Policies currently have an Auxiliary Copy to an air-gapped location.* We already have DDBs associated with the existing cloud libraries.Planned designWe are planning to change the architecture to:Primary Copy* Region: us-east-1* S3 Storage Class: S3 Standard* Retention: 2–3 days* Intended for frequent restores and Commvault data-read operations.Secondary Copy* Region: us-east-2 (Ohio)* S3 Storage Class: S3 Standard-IA* Retention: up to 30 days* Intended as the secondary copy.The proposed flow is:Backup → S3 Standard (us-east-1) → Auxiliary Copy → S3 Standard-IA (us-east-2)Questions1. E

Hi, To make it easier for a user to check if he is affected by any CVE, it would be beneficial if we could go to https://documentation.commvault.com/securityadvisories/ and specify which patch version we are running, and see only the CVE’s that are affecting that given version. As it is now, I have to click into all the CVE’s and see if I am affected. 

Hi everyone.I am trying to build new small commvault lab with commserve on windows, plus one extra windows box with media agent and one same for linux media agent for VMware. Package which was provided to me is called FullMediaKit-Windows-40-CU60. During the installation I am selecting all-in-one  and proceed further. Installer goes to client installation and want to put commserve or GW hostname. On the same machine Commserve should be installed during the same installation but when I put there localhost it is not proceeding further. What I am thinking, whether my mediakit have all needed software to install commserve and client at the same time. From version info I can see below information[Image Information]Version=11.80.400.0ServicePack=40SPTranID=7482319UnixTime=1748308815RevisionNumber=1372LinkedRevId=1372ReducedMedia=1My package have 10GB size.Can someone help me confirm whether I have good installer? I think that its not installing commserve but just only client and trying to (w

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

Hi all. We are using the Multi person authorization restore request/RestoreRequestAuthorization workflow so that a user cannot do a restore before its approved. Every time a restore is initiated, an email is sent out to a large number of users/approvers in our environment. Because we do have a large number of users who can approve the restore, we want to disable the email, so that users are not getting spammed with emails.Is it possible to disable the sending of the email? Thanks-Anders

Hi All, i would like to create an big picture for running Backups and admin jobs.  Maybe someone has an good idear how can i export the information and maybe let an KI create the schedule plan.  My goal is to have an plan to see at wich time wich jobs are running on wich maglib and how long. Also how long is the dash copy running. In best way in a cool graph or kalender. The kalender view in Commvault only show the start time Maybe you have an idear how can i create an good backup schedule plan with the existing informatiuons

Hi everyone,I’m trying to better understand the data flow and potential throughput dependency in the following Auxiliary Copy scenario in Azure.We have two Azure MediaAgents:Copy-2 Azure MediaAgent → Azure Blob Storage (region-local Storage Account)Copy-2 Azure MediaAgent → Copy-3 Azure MediaAgent → Azure Blob Storage (associated storage account)During the Copy-2 → Copy-3 Auxiliary Copy, Copy-2 data flow starting from reading the data from its associated Blob Storage, process it, and send it to Copy-3. Copy-3 then writes the received data to its own associated Blob Storage.In our environment, the read/write throughput between Copy-2 and its associated Storage Account appears to be limited to approximately 3 Gbps.What is interesting is that we also observe the Copy-2 → Copy-3 throughput reaching approximately the same ~3 Gbps level, even though the two Azure VMs communicate through Microsoft's Azure backbone using VNet Global Peering, which theoretically should support significantly hig

Hello,I’ve been spending quite some time attempting to obtain any form of Trial for Commvault software but no luck.I’ve recently joined new company which is using Commvault as main backup solution and am expected to learn it. Since my homelab has vcenter and hyper-v cluster me as a silly goose thought obtaining a trial licence to learn by doing would be trivial.I’ve attempted to register and request trial quite a few times now and have gotten no response for several days - so I’m wondering what am I doing wrong?Attempted all options AI Chatbot gave me, even got provided link by Support Agent who said something along lines - its been received and will be contacted very soon.

Hi All, i´m looking for an simple report wich shows me the used tapes ( Barcode ) per storage policy.  I tried the Tapes used Report:→ not good because i see a lot of duplicate barcodes for ech backup. I Only need the infoiramtion storage polcy ABC → 10 Tapes with barcodes nothing less and nothing moreJava gui storage information→ to much informations. also the summary did not show used tapes. here is the only option to generate x reports for x storage policy so do you have an idear for an simple report ( show used tapes per storage policy :) )

Hi All, we need to use vsa snapshots with vTPM aktive. Support told us that from SP42 and later its supported.Our pain actually is that we need to change from Elemnts to central. If you create an new pseude client the question comes up directly  But what is with old clients. Is there any migration path maybe via workflow ? We have a lot of pseudocleints wich are using the Prism Element with a lot of subclients.  Now we have to create a lot of new clients in the background with alot of new firewall rules etc. maybe you have an idear ?  What happend when wie change the IP adress in the pseudoclient object ?

Hi All, i would like to ask regarding Nutanix AHV quiesce Problems.  did we need extra firewall ports from the vm guest tools outside. So the vsa proxy need TCP Port 9440  to running backups. For quiesce the guest tools is there any more firewall port needed ? 

Hi all.We have a PostgreSQL server running in a Kubernetes environment, and are looking into how to back this up. We do not backup the Kubernetes environment and have not configured a service account, created a access node as described in the Kubernetes configuration guide https://documentation.commvault.com/11.44/software/configuration_for_kubernetes.html)I found the Application-Aware Protection for Containerized PostgreSQL documentation (https://documentation.commvault.com/11.44/software/application_aware_protection_for_containerized_postgresql.html), can I use this to backup the PostgreSQL server running in Kubernetes without configuring backup for the Kubernetes environment first? Thanks-Anders 

Hello, Is Git also updated together with the Commvault update, or does it need to be updated manually? If so, how do I update it manually

Does something like a 'dynamic' or 'static' license really exist? I know there are several license types based on capacity or cores, but I have never heard of this specific type. If it does exist, how can I find out which type I currently have? Thanks."

I have a Commvault 11.44 installation, and I am being told that the license can be either dynamic or static. My license is capacity-based. I checked the CommCell and the Command Center in reports,  and looked for the license.xml file in /opt/commvault/Base/, but it does not exist. Could anyone please tell me how I can check what type of license it is? This information is vital because I want to change the VLAN and IP address; if it is dynamic, I won’t need a new license, but if it is static, I will need to purchase one.Thanks for the help!"