Self-Hosted Q&A

Hello,I have installed cloned machine (remain same IP address and same name) instead original. On the Commvault backup server there were no changes. After the server was cloned, the backup from Commvault stopped working.Description: Failed to start phase [Backup] on [mailserver] due to network error [Remote machine [mailserver]. The socket connect failed. Error returned [-1=Connection to mailserver:cvd(8400/8400) failed on bck: Can't unambiguously route connection to mailserver because there are multiple tunnels from different instances of CVFWD pretending to be mailserver]. Check Network Connectivity.]. Will attempt to restart. Please check if this product's services are running on the remote host.Is there any procedure that needs to be performed on the Commvault backup server for a cloned machine?Best regards,Elizabeta

Hi all,we have recently set up a new Linux server with a 6+ TB DB. The normal CV backup works good, much faster than our old System. We have a problem although with database logs. When the System is being used it can produce new logs every three seconds. Our old system had an open pipe to the backup System and was able to Archive the files fast enough that we didn’t have a problem. CommVault takes around 15 seconds per file. When the system is under load we have a problem with our log space. We now have a temporary log area (2TB) which we need to give back.The way I understand it CV opens up ist stream to DB2, Archives to log the closes the stream and checks that everything has been properly archived. The Problem here is the overhead involved. The actual archiving of the file is fast enough, it just that everything around is to slow.Anybody have any suggestions how we can accelerate the process?Thanks in Advance!

Hi everyone,We recently deployed a new HyperScale Edge appliance.I am planning a migration/cutover of an existing Storage Policy (currently writing to legacy local storage) to the new HyperScale Edge. I want to validate the following GUI-based procedure to ensure it aligns with Commvault Best Practices, specifically regarding data retention, limits, and potential known issues during the cutover.Additionally, if anyone has an official flowchart or graphical diagram of this specific cutover process, please share it.Proposed Migration Flow:Step 1: Target Infrastructure Verification Verify the newly installed HyperScale Edge has automatically provisioned its dedicated Storage Pool. Step 2: Create Secondary Copy Navigate to the relevant Storage Policy (e.g., SP_HafatzaDan_All). Right-click -> All Tasks -&gt

By default, the Web Server is installed as part of the CommServe installation when IIS is enabled on the computer.If you did not install the Web Server during the CommServe installation, or if you want to install additional Web Servers on other computers, you can do so by using the installation package that was created from the Download Manager application.How do you create the installation package for the web server, because I cannot select webserver. If i install the Command center ,the web server is not installed. I use 11.40.38.My co-worker see the same issue.https://documentation.commvault.com/11.40/commcell-console/installing_web_server.html

Hi, Could you give me a hand with this?I'm trying to read that part of the documentation, but the link is down.   

Hi Commvault Community,CommCell server is running on a virtual machine with version 11.36.28 and Windows 2016 as the operating system. Planning to perform an hardware refresh using the same network configuration (ip and hostname) into a virtual machine with Windows 2022The documentation link:https://documentation.commvault.com/2024e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.htmlIt doesn't matter which procedure I follow—whether I import the database dump during the installation or create a new database and then import the dump using CSRecoveryAssistant.When I finish the import and go to the CommCell properties, I see the following errors:In the CommCell properties, I see "Missing Packages: TaskMana

There is a data loss in customer environment. Customer wants me to check if there was anything which was backed up and could possible be restored. There are 2 incremental backups from which data needs to be restored. But while browsing the incremental data is stuck at “loading data….” and not actually loading data. Previous incremental backups are being browsed successfully.  

Hello Community, we recently switched our primary copy to an object lock (WORM) enabled storage pool.After a while we noticed that the storage space will not be sufficient regarding the additional space required for deduplication.Therefore we switched all clients to a new primary copy without object lock to let the data age out before going back to locked storage.The data on the locked copy should now already age out but one cycle is stuck with “BASIC_CYCLES” because the copy was created with 1 cycle retention initially. Is there an easy way to clean up this cycle for all clients?I could already free up the jobs from our VSA backups by disabling the subclients and enabling the option to ignore cycle retention on disabled subclients, but this is not practical for all other clients. Thanks in advance for your thoughts.

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

my current environment on primary side we are not using commvault dedup and compression using storage end. so when we are going to do the aux copy commvault dehyderate the data from storage and using the wan compression full data transfer to the DR side or second site and destination side we have data domain on primary we didn't have data domain. any possibility to dedup the data  before sending to the destination like DASH copy (only reference point transfer to the destination)  objective is to reduce the wan traffic instead of transferring whole backup. I know i am asking silly question. 

Hi, If anyone can explain, I would appreciate it.Commvault 11.32.119  Our company is gradually using Plans and a question has come up.  A question here. According to my research, Commvault creates two scheduling policies to satisfy the RPO. One is generic and the other is more specific to database agents.If the most specific database policy only has just one task, which i

Hello Commvault Community, Is it correct for the global admin to become the team owner when restoring Teams? The logs indicate that the global admin is removed, but in reality, he becomes the team owner for the restored structure. 00000 xxxx  abc Adding global admin user[globaladmin@example] for team[xyzabc]00000 xxxx abc Successfully added the global admin user for the team[xyzabc]00000 xxxx  abc TeamsRestoreHandler::restoreconversation() - Successfully restored Topic[0123].00000 xxx  abc ExRestoreWorker::DoWork() - Processing complete for stream: Processed items [1], failed items [0], skipped / Non Eligible Items[0], bytes read: MB[], time taken: min[0], Stream number [1], of worker[], Total items assigned to worker [1], File items returned from indexing [0], Folders returned from indexing [0]00000 xxx  abc Removing added global admin user[globaladmin@example] for team[xyzadc] RetryCount[0]00000 xxx  a

Hi,I have several CommServe installations in our different offices, and I’m experiencing the same issue in all of them. I can access the CommServe URL without any problem, but many sections and pages do not display the information.They keep loading indefinitely, and a “Not Found 404” message appears briefly. I have tried restarting the Tomcat services and running iisreset, but the issue remains the same. I’m running version 11.36.87.Everything has been working with no problem for a long time, but now it’s not. Any idea about what can I do?  

Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread?

Hello Commvault Community,  The ThreatScan mechanism has changed between SP40 and SP42. The old mechanism from SP40 is currently deprecated and renamed as Threat Analysis. Articles describing sizing, settings, and descriptions of Eicard test files are still available but only for Threat Analysis, not for ThreatScan:Commvault Threat Scan Requirementshttps://documentation.commvault.com/11.42/software/commvault_threat_scan_requirements_01.htmlSoftware, Hardware, Requirements for Restore Worker VMshttps://documentation.commvault.com/11.42/software/software_hardwa

Hi all,I want to use Active Directory as my identity provider… A security group was created in AD and added to the Commcell. However, users in the Active Directory group cannot log on to the Command Center. See thewebserver.log entries 2968  122   06/29 12:13:58 122 ### FillLoginResponseWithError - errorCode: [587206108], [errorString: [Login denied to user [Bart Donders] . User has no credentials on this CommServe.]2968  122   06/29 12:13:58 122 ### HandleGalaxyAndDomainLogins - ErrorCode: [587206108], ErrorString : [Login denied to user [Bart Donders] . User has no credentials on this CommServe.] in domain [domainname]2968  122   06/29 12:13:58 122 ### FillLoginResponseWithError - errorCode: [587206108], [errorString: [Login denied to user [Bart Donders] . User has no credentials on this CommServe.]What do I miss? Do I need to create each user manually? Regards,Bart

Hi Team,We are currently trying to configure the Endpoint Package in the Edge Monitor Console. However, While Signing in, we are Receiving the following error messageError Message :- backup Infrastructure Unavailable ErrorDue to This issue , we are unable to proceed with the endpoint package configuration environment DetailsDeployment Type:- On-premisesCurrent Commserve version: 11.28.56  

Hi Team,We are logging on support portal with CCID with password but do not visible the option of create the support a case. Please find the screenshot below and how to fix.  

I seem to be missing some logic in the workflow for approvers. If the default approver group is master, but I have an external DL / group of users who I want to approve changes, how can I get it to trigger the email to that DL?Meaning - I don’t just want the master group to be notified of something needing approval, but both master and the external group’s notified at the same time (so either another master OR one of the external DL members can)?I initially tried setting the default approver to the DL but no email comes out (yes the DL has a working email for it). The approvers in that DL don’t do anything in Commvault, they are simply authorized to approve.thanks

CVMongoRecoveryAssistant cannot launch due to missing CVMongoRecoveryAssistant.dll fileI would like to solicit some advice as this has happened to me twice already.  I have been wanting to test the recovery tool for MongoDB use by Commvault.  For some reason everytime I run it, it complains about a missing CVMongoRecoveryAssistant.dll file.  I look into it in the base folder and the file is missing. This results in the tool not being able to launch. I tried to lab the Commvault using a different media and I have the same result. The DLL file is missing.Is this a known issue?  Any advice is appreciated

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installatio

Hello,By mistake I performed a recall  on a tape media that was already exported, we plan to take it offsite  but still in the library.The icon is changed  If I try to export it again I have this message.How to get back to Exported media state before taking the tape offsite.I just want to get back to the previous state.  Thanks ! 

 I am having an issue with a Live Sync setup I created for a customer.The installations on both the production CommServe and the standby CommServe completed successfully. However, after enabling Live Sync, nothing happened.When I checked the Failover Process Manager, I could see the production server with a green status indicator, but the standby server did not have one.I also noticed that the CommServeDR policy does not have any SQL subclient associated with it. The only thing I can see is instance001 from the production CommServe.Later, I realized that the entire configuration was done without TCP ports 8405 and 8408 being open between the two CommServe servers.My question is:Is it possible to revert or completely delete this Live Sync configuration and recr

I’ve got a new installation that’s just completed and am having an issue with the Health Report in the Dashboard.The Error I’m seeing states ‘Unable to load the data from the server’.I’ve checked all services, restarted Tomcat/IIS and the CVCloud DB are online.When you click on the Health Report it then loads an error that the ‘User does not have access to the page’.The user is part of the ‘master’ role with associated entities configured correctly. Any ideas where I could start troubleshooting from as the next step?  

I’m busy with a new installation and getting an issue where the installer gets stuck on the below screenshot. The error in the install log is also listed.I’ve checked the status of the VSS writers and they’re all healthy. The Windows Event log isn’t showing up any errors warnings either.I suspect this might be a permission issue, but I am a local administrator on the server