Self-Hosted Q&A

Every time we install a Commvault patch it re-enables Arlie.  Commvault - stop trying to make Arlie happen.  It’s horrible, we want it disabled - it isn’t going to happen.I have disabled Arlie in our two CommServes after every update, and yet it re-enables itself and causes annoyances such as: 2373079<SUP>* </SUP><BR>(F) Workflow Management 04/25/2026 8:00:01 04/25/2026 8:05:02 0:05:01

I’ve got a new installation that’s just completed and am having an issue with the Health Report in the Dashboard.The Error I’m seeing states ‘Unable to load the data from the server’.I’ve checked all services, restarted Tomcat/IIS and the CVCloud DB are online.When you click on the Health Report it then loads an error that the ‘User does not have access to the page’.The user is part of the ‘master’ role with associated entities configured correctly. Any ideas where I could start troubleshooting from as the next step?  

Hi All, short question regardind the backup feature Optimize for table level restore for the sql idata agent.  Unless otherwise noted for a particular feature, block-level browse is not supported from backups to tape libraries or virtual tape libraries. If you want to perform a block-level restore by using a secondary copy on tape libraries or virtual tape libraries, move the copy to disk storage before performing the restore.  Performing a Block-Level Backup Operation on SQL Databases so what happend if we have this feature aktive and have tape as sync copy. Is it like guest files and folder restore for vmware that this is not possible but hole vm / db is possible ?  Or did we have to bring the backup jobs ba

Hi, If anyone can explain, I would appreciate it.Commvault 11.32.119  Our company is gradually using Plans and a question has come up.  A question here. According to my research, Commvault creates two scheduling policies to satisfy the RPO. One is generic and the other is more specific to database agents.If the most specific database policy only has just one task, which i

During the review of some settings, we noticed a structure that was previously unknown to us. The (command line) subclient.   In fact, this is strange, because this structure doesn't appear as a Subclient on another screen. What is this for? 

Hello Commvault Community,  While troubleshooting another topic, the Failover configuration was disabled and when I wanted to enable it again, I noticed something disturbing and I would like to ask whether this has changed in last versions or whether it is a bug that needs to be fixed.For clarity, I've checked this from both consoles (CommCell Console and CommandCenter), and both have the same problem.When we changed the CS Failover setting from "Existing Configuration" to "Use Network Gateway," changes were made to the Client Computer Groups and Network Topologies created by the CS Failover configuration. What concerned us was that nothing was displayed for the "External Clients for Failover" group and the "Proxy Clients for Failover" group. We repeatedly refreshed, restarted the console and tried the "Push Network Configuration" option, but nothing helped. Until we noticed that the Server Group/Client Computer Group a

Considerations for Live Sync Configurations on combined CommServe & Media Agent deploymentHi All,I am planning a deployment of Commvault on a single physical server at a remote site which will require Live Sync to a secondary site.There are a couple of things that I am not sure about.If a failover is initiated how is the Media Agent component accessed as the services in Instance001 will be stopped. The same for the Media Agent component in Instance001 on the standby CS/MA.Is it an option to have the Media Agent installed into Instance002 on both Primary and Standby CommServe computers. Doing it this way would mean that the services will remain online.Then the Failover component will be deployed into Instance003?Is this a workable way or is there a different method that would be better?Thanks.Ignes 

Team, Please assist me with latest commvault Stencils or templates

Hi everyone,I have a 11.40 environment and the login nowadays has 3 steps and before I get to fill in the 2FA PIN, I have triggered the email with the 2FA code.I first get the screen to fill in my username. The second screen allows me to put in my password. After this, I get the third screen where I can fill in the 2FA code if I have not added a 2FA PIN to my password on the second screen (the same way as for the commcell console). If I did not fill in the 2FA PIN with my password, I get a mail with a 2FA PIN.I want to configure the logic that a 2FA code is only sent out via mail when I don't fill in a PIN in the third screen. This is because I don't want to get a 2FA PIN mail because I have already stored the secret in a TOTP app. It is also not logical for end users that have a TOTP app that they still get the mail when they have not yet had the change to fill in the 2FA PIN.I also rather do not want to entirely disable the

I would like to deploy a new CommServe server on Linux using SP 11.40. My current CommServe is running on Windows with SP 11.36. I plan to set up the new CommServe as a standby node in advance.Could you advise on the best practices for this setup?The operating system I am using is Rocky Linux. I have provisioned an additional disk for the Commvault installation and software cache, which is mounted at /opt/CommvaultData.What are the initial steps I should follow to ensure a secure and reliable installation? For the installation of SP 11.40, I would like to first deploy two new passive nodes on Linux, and only then perform the failover to Linux.I also have a question regarding the software cache. With the new CommServe on Linux, I have configured a new software cache for Windows and enabled it as a remote software cache.How can I ensure that, during update installations, clients automatically use the correct remote cache? S

Hello, We have renewed the support/maintenance contract for the CommCell via the Maintenance Advantage portal and received a new license XML file.Current license configuration:License type: Permanent Mode: Production Support/Maintenance: Expired ==> so we renewed this one for 1 year  Question:Before applying the new license XML file :Will applying the new license file maintain the permanent license type, or will it change the license structure?The customer is concerned that applying the renewed support license might:Remove or modify the existing permanent license entitlements Convert from permanent to term/subscription licensing Impact production backupsMy expectation is this license file only update the support/maintenance expiration dateBut I n

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [1

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

Hi all, I’m a bit confused about the "Snapshot options" section in the Server Plan settings, specifically when the plan is used for Microsoft 365 backups (Exchange, SharePoint, etc.).  Since M365 backup is about mailboxes and sites, not VMs or LUNs, what is the actual purpose of this section? Does "Enable backup copy" or the snapshot schedule have any real effect on how M365 data is processed or moved to the storage? Or is this just a generic UI section for all Server Plans, or should I be aware of some specific logic here for M365 apps? Thanks for the clarification!

Hi,After migrating subclients from Index v1 to Index v2, VM backups within application clusters are losing time consistency on Selective Copies (e.g., First Full of the Month). The issue arises because Index v2 splits the subclient backup into individual child jobs for each VM; when these jobs finish after midnight, the system assigns them to different retention periods. Due to a fixed backup window, we cannot delay the start times, and manually selecting jobs for tape marks is not scalable.How to configure it so that Selective Copy treats all child jobs of a given subclient as a single time unit, ensuring a consistent point-in-time recovery for the entire application cluster? Kind regards,

Hi all, As I understand it, there are basically two possibilities regarding the Office 365 plan retention: Infinite and Retain deleted items for X period of time.Infinite: All items (e.g., emails, sites, folders) remain in the backups forever.Retain deleted items for X period: Only data that has been deleted from the source (M365) is removed from the backups after the given period. All other "live" (non-deleted) data remains in the backup forever, just like with the infinite option. Am I correct in thinking that once Office 365 data is backed up, it stays in the storage libraries forever, with the only exception being deleted data (when that option is selected)?Even though Server Plans have their own retention settings, do they affect Office 365 data? It seems to me that M365 data follows an "incremental forever" logic and there is no way for retention to delete "live" data from the storage.

Hi everyone,For about a week now, we have 2 failed mailboxes in the Exchange Online backups that have the failure reason "No valid Azure app found. Please run Check Readiness". In the same backups we have 346 mailboxes that show no issues.Only these 2 mailboxes have issues and I cannot find what is causing this. The mailboxes still exist and are no different from other shared mailboxes.The logs show no different errors for the mailboxes so I am a bit at a loss. I also see the same issue for multiple Exchange applications.Does anyone have an idea how to resolve this?Kind regards,Paul

Hi,i try to restore from a VM (guest files and folders) and i get this message: If i try to restore from a younger date it works fine.What can i do?ThanksDennis

Hi.Is there a supported way to manually upgrade Visual Studio Tools for Applications? I do not see any mention made of it.Current release is 16.0.31110Our customer advised that CVE-2025-29803 was detected in the current release. An upgrade should be done to version 16.0.35907.Current Commvault release is 11.40.42. I also don’t see any mention made in the Commvault maintenance release for this version. Any advise?Thanks. 

This is a quick one.When applying the below key to disable Auto Discover of Instances, is there a way to limit that to only one client instead of at a Global level? https://documentation.commvault.com/additionalsetting/details?name=nDisableAutoDiscoverInstancePostInstall In my case, I have MySQL DBA’s who want Auto Discover on and the Oracle DBA’s who want it off. They don’t want to manually turn it off every time an Instance is added.

Hello,After running a Synthetic Full Backup in our Commvault environment, the job completes successfully. However, we are unable to see any new Recovery Point in the CommCell Console / Command Center after the backup.ver: 11.40.38 Nis = April  

Hi everyone, We are facing a confusing issue with the M365 Exchange Online agent in Commvault version 11.32.According to the documentation, under the Exchange connection settings:https://documentation.commvault.com/2023e/software/complete_microsoft_365_service_catalog_for_exchange_online_using_custom_configuration_option.html?_gl=1*hjd47t*_gcl_au*NjQ0NDk4ODY5LjE3Njk1OTU0OTI.I should click "Verify Connection" to validate the Azure app registration and update the app status. However, when I click this button, the status doesn't update to "Successful," and it remains blank or shows no confirmation of a successful binding.The strange part is that even though the verification see

Hi,After updating our environment to 11.40.42 I saw repeated log commit jobs failing with the following error.Sweep job has failed on Media Agent [XXXXXXXX]. Error [0xECCC000D:{I2::FileSweepScanner::Scan(684)} + {I2::SweepScanner::GenerateCollectFileForMountPath(269)} + {CQiFile::Open(95)} + {CQiUTFOSAPI::open(77)/ErrNo.13.(Permission denied)-Open failed, File=\\?\UNC\XX.XX.XX.XX\MountPoints\XXXXXXXX\Disk08\63WA3P_12.04.2024_11.32\CV_MAGNETIC\CV_APP_DUMPS\SDT\00DF80E8-D0C5-47B8-939E-E5BBC4908E99\collecttot2.cvf, OperationFlag=0x810A, PermissionMode=0x80}]I found that log caching was turned on at the plan that is used for the client. As we do not want to use log caching, I disabled the option on the t-log schedule in the plan.I now see that normal transaction log backups are running for the client instead of the log commit jobs. However, I still get a log commit job every 2 hours which keeps failing with this error.How do I

Hi,I need to move the index directory on the index server node.Documentation and Arlie point to the workflow IndexServerDirectoryMove but this does not exist in the current environment and it is not available on the store.It is also not possible to manually change the directory location as the path in the edit node screen is greyed out.I hope anyone can help me with this issue. 

Hello,we have a problem to configure a RAC instance where the database name is longer than 8 letters. When we try to configure it, we see in the logs that the database names is shorten to 8 letters:The database name is AKJFP14LOG [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::LocalInstanceBrowse() - Oracle SbtLibrary:[/opt/commvault/Base/libobk.so]28841 70a9 05/03 13:05:24 ### RacBrowser::FillInstanceStatus(1034) - m_oraInfoReturn [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::ValidateDBProps() - Received DBStatus=READ WRITEIs it a problem with /opt/commvault/Base/libobk