Skip to main content
commvault.com commvault.com

Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,367 Topics
  • 22,764 Replies
5367 Topics
J
james.lee
asked in Self-Hosted Q&A
Work completed with one or more errors when recovering from VMWare to AWS EC2 CLOUD.

During V2C (VMware to AWS EC2 Cloud) recovery, the recovery operation was completed, but the operation was terminated due to Complete one/error.Then, when you access AWS, the guest is created normally, but the validation fails and the guest is not running The target client is Windows 2019std, and the Commserve version is V11 SP36.The proxy server is V11 SP32.

172
J
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Clarification on Using Plans vs Storage Policies

Hi Community , I’m planning to transition from using storage policies to plans, which are currently configured in our environment. While plans are modern and aligned with future cv direction, I’ve noticed some limitations in flexibility that could influence the decision to continue with storage policies instead. For instance, in storage policies, I can configure multiple copies — say, a Primary and an Offsite copy — and assign different sets of clients to each. For example, 10 clients to the Primary copy and only 5 to the Offsite copy, based on requirements. I haven’t been able to find this level of granular control with Plans. When a plan is assigned to a client, it seems all associated copies are applied uniformly. Am I missing something here? Another concern is around scheduling. If I associate 100 clients to a single plan with one schedule, does that mean all 100 clients will initiate backups simultaneously? In many cases, specific clients require tailored schedules based on busine

443
Onno van den Berg
Commvault Certified Expert
E
Ersi
asked in Self-Hosted Q&A
VDDK thread timeout, possible VDDK deadlock encountered.

Hello Im having the following error: Error Code: [91:417] Failure Reason: VDDK thread timeout, possible VDDK deadlock encountered. [vm.srvfs3.vmdk-Failed to open disk ; vm.srvfs3_1.vmdk-Failed to open disk ; vm.srvfs3_2.vmdk-Failed to open disk ]. Can you help me how to fix this?

25328
Onno van den Berg
Commvault Certified Expert
A
Byte
atitagainByte
asked in Self-Hosted Q&A
CommServe install on Windows CORE

Hi, I am wondering if anyone has installed a CommServe with Live Sync on Windows 2025 Core servers ? Theses servers will also need Command Center so all the extras for that will need to be installed on the Windows Core server. Thanks

353
A
Byte
A
Byte
AjalByte
asked in Self-Hosted Q&A
Nutanix AHV VM backup

hi i am having issue nutanix ahv vm backup , when i start the vm backup with 6 vm in the sublcient , the proxy going un responsive, i need to switch off the vm and on it again, i tried to run single vm backup at a time , it worked ,when i tried multiple vm , proxy machine went down, i changed the reader to 1 and ran the backup success what could the be the issue

102
A
Byte
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
how to get all client properties

Hi Team, When I call the API below, I get the following output and according to this output, I think that the "enableDataSecurity":true information below actually shows the "Prevent Administrators from viewing or downloading your data" option in the CommCell Console interface. I checked it comparatively.However, there is a situation like this. In order to get this information, I need to get the clientId information for each notebook and get it one by one for each client.Since I backed up a lot of notebooks, it is not possible for me to do this one by one. How can I query all the notebooks in my system and get the "enableDataSecurity":true information? API BOL: https://documentation.commvault.com/2024e/expert/rest_api_get_client_properties.html API Call: GET <webservice>/Client/{clientId} HTTP/1.1 Sample of Output: "clientSecurity":{"enableDataSecurity":true,"clientOwners":["0ber0n"]

222
0
Byte
dude
Byte
dudeByte
asked in Self-Hosted Q&A
CommServe Database Scale Statistics

Hi, I`m reviewing some of the statistics within the Health Report and one of them is the Scale Statistics which in my case are showing the following; It recommends to run a “DBMaint -recommended” but my questions are; 1- Considering I will be upgrading to 11.36 soon. Do I still run the DBmaintenance as recommend separate prior the upgrade or simple cheking the box for DB Maintenance during the upgrade covers it all? 2- Proactive DBMaintenance: says it tries to defrag indexes when it reaches certain criterias. Are those criterias documented available to customers? Any alerts that can be enabled in case it fails? 3- It shows Commserv DB is 151GB and tempdb and log “too large” - are there published parameters that specify what too large is? 4- Is there anything such as a too large CSDB? When is it recommended to spin up a new CS instance? Any documentation on this? Thanks in advance.

332
dude
Byte
dude
Byte
dudeByte
asked in Self-Hosted Q&A
Docs online - Submit Feedback option not available

Before posting I reviewed the previous thread but it appears that this is from over a year ago. Need to report some documentation pages that are incorrect but I cant submit a feedback for that particular link because it is under “Expert” and support told me to raise a CMR which seemed not to be the right approach for a documentation review. ​What is the proper direction for customers to request for a documentation review/fix? Thanks

576
dude
Byte
J
Byte
jlaByte
asked in Self-Hosted Q&A
Error - The medium is already reserved by some other job on VSA restore

Hello, I am trying to recover a backup of a client VSA virtual machine from a secondary copy that was copied to tape approximately 5 years ago. The index version of the VSA client is V1 (I plan to migrate this VSA client to V2 next month. It’s the last client I have left to migrate). The Commvault version is 11.36.24 The restoration I am performing is for the entire virtual machine. When attempting to restore, I get the following error message: "The medium is already reserved by some other job. We rarely perform tape recoveries, and what surprised me while researching is that this type of error seems usually appears in multi-stream database recoveries, but there’s no mention of VSA clients. You can see information here:https://kb.commvault.com/article/53924https://documentation.commvault.com/11.20/combining_source_data_streams.html Before open the case (#241023-299), I tested different restorations. Also checked that no other job is using this media. We even restarted the library and t

2674
J
Byte
M
Byte
Michael SeickertByte
asked in Self-Hosted Q&A
Plans and separation of incremental backups

HI together, we are currently using a storage-policy that has an incremental storage-policy attached (for the incremental backups). When we created a plan this kind of setup is no longer possible via Command Center … but it was possible to attach a different (base) plan for the incremental backups via the Commcell Console. (11.32 and 11.36). Is this only working because we are on the lucky side … or is this intended? Is there any ”plan” to attach incremental “plans” via Command Center? Best regards. Michael

281
P
Vaulter
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
Specify Permissions / Roles for restore operations

Hello Commvault, To restrict restore operations to Commvault users, I see that there is the “Browse and Restore” Role with following Permissions: There is a requirement to have separated permissions groups / users for restore:- VMware VM restore- o365 Exchange online restore- OneDrive for business restore Is this possible? Please for your feedback,Nikos

483
Nikos.Kyrm
Byte
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
what is GUID in json payload

Hello Team, When I get the json payload from the “Equivalent Api” option in Command Center, I see a GUID parameter. What exactly is a GUID, what does it do? In the example below, I can add a VM named vm1 to a VM subclient without a GUID and the backup works. In this case, is there any harm in using it without a GUID? {"content": {"overwrite": true,"ruleGroups": [{"matchRule": "ALL","rules": [{"type": "VM_NAME","condition": "CONTAINS","name": "vm1*"}]}]},"filters": {"overwrite": false},"diskFilters": {"overwrite": false}}

141
P
Vaulter
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Unexpected NDMP error communicating with tape server Error Code: [39:218]

Dear Commvault Experts, Could you please help us troubleshoot the following error message, as it is not covered in the Commvault documentation: Error Code: [39:218] Description: Unexpected NDMP error communicating with tape server Issue Description: The NDMP backup is running very slowly (approximately 3 MB/sec) and then crashes into a pending state with the error message above. Do you have any experience with this issue?

354
D
Byte
R
Ramlan Subakti
asked in Self-Hosted Q&A
FAILED BACKUP COPY

Hi, I have a problem when i’m running backup copy for backup vmware. The message errors is “Atleast one of the backup copy jobs associated with this workflow has failed or failed to start.” can you help me for solve it?

723
V
Bit
R
Bit
rbhowmikBit
asked in Self-Hosted Q&A
MongoDB error while backup

Hi, Can anyone help me with this error? Error Code: 22:3257 Description: Failed to prepare snapshot... [VendorId [VMware] for device [/dev/sda] is not matching for Nimble]

202
R
Bit
O
Byte
osakanataroByte
asked in Self-Hosted Q&A
Could not start commserve after 2 days commserve shutdown

I stopped commserve server last friday. I started it recently,but it was in the following state: ( Time appears to be forwarded by 2 days 16 hours 52 minutes 4 seconds. ) I click “Yes” button, but not start. Next…. I enter “はい” and click “Yes” button , incorrect prompt error Enter "Yes” and click “Yes” button same error. I think this problem occurred display language How to change Commvault Process manager language? commvault 11.36.49 env.

233
O
Byte
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
Administrative shares are enabled on the MediaAgent Critical event

Administrative shares are enabled on the MediaAgent [cvault-cs.xxxx.xxx.xx] which could lead to potential security exploits, please review and take necessary steps. We just updated our Commvault software from Commvault Platform Release 2022E (11.28) to Commvault Platform Release 2023E (11.32.73) and we got this event at the commcell console. cvault-cs.xxxx.xxx.xx is our Windows Server 2016 Datacenter commserve. This server is also used for backups of some VMware virtual machines, but there are no Disk Libraries/Mount Paths configured on it. I read the information on the page MediaAgent - Windows Administrative Shares and I didn't feel very comfortable with it.

1684
P
Vaulter
L
Bit
Lukasz JaroszBit
asked in Self-Hosted Q&A
Linux Hotfix installed verification after upgrade.

Hi, how can I verify which hotfixes were installed during upgrade on the Linux environment ? I did upgrade for 11.36.18 to 11.36.49 and now I want check installed HFs and all patches for Commvault software.

183
L
Bit
C
Byte
CV_USERByte
asked in Self-Hosted Q&A
Reset of expired license - not showing

our license was expired yesterday 11 apr 2025 and we are not able to find the reset option. we followed below link to reset our license for backups to run for next 96 hours until the license is renewed. please any one faced similar issue and how you got reset option. which can resume backups for 96 hours. also is there any way to get temporary licenses soon. https://documentation.commvault.com/2024e/expert/extending_expired_license_in_commcell_console.html

192
C
Byte
C
Byte
clayByte
asked in Self-Hosted Q&A
REST API limitations?

Hi all, We have 2 environments using Commvault (Dev - 195 VMs and Prod - 2175 VMs). In testing the REST APIs, I've found that the GET VM API only returns some VMs in the Prod environment. Is there a limitation to the number of records returned? sample Powershell code: $ccVms = Invoke-RestMethod "$cs/webconsole/api/VM" -Method 'GET' -Headers $headers $vmGuid = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty strGUID $vmEsxHost = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty vmHost I've tried adding "Pageinfo: 0,3000" in the headers, but my code was not able to some VMs. I've also tried GET /v4/virtualmachines but I’ve found that the API only returns ~103 VMs from Get Virtual Machines | Commvault® Both environments are on 11.36.39

403
P
Vaulter
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
Issue openning support tickets

I'm not able to open a support ticket. Can anyone help me? The page freezes at the point where it is loading AI data. See screenshots below. Issue with Google Chrome and Microsoft Edge browser. I tried the phone number for contacting support in my region, but the call was horrible, I couldn't understand anything and the call dropped.

121
sbhatia
Vaulter
F
Byte
FergusMByte
asked in Self-Hosted Q&A
Health Tile Spinning

Hello, Yesterday I updated the software version on my server hosting the command center to 11.32.59. Since then, when i log into the command center, in the health tile, there is a spinning circle. Any tips on how to get this populated properly again? Regards Fergus

387
J
Vaulter
Commvault Marcus
Vaulter
Commvault MarcusVaulter
posted in Self-Hosted Q&A
ORA-01516: nonexistent log file, data file, or temporary file "xxx" in the current container

Restore and recover of a lost datafile in a PDB is failing with the following: ##### Exceuting Tablespace offline script for partial restore #####SQL*Plus: Release 19.0.0.0.0 - Production on Thu Mar 27 13:48:24 2025Version 19.18.0.0.0Copyright (c) 1982, 2022, Oracle. All rights reserved.SQL>SQL>SQL>SQL>Connected.SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>alter database datafile 105 offline*ERROR at line 1:ORA-01516: nonexistent log file, data file, or temporary file "xxx" in the current containerSQL> 1* alter database datafile xxx offlineSQL>SQL>Disconnected from Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production##### End Exceuting Tablespace offline script ##### Solution:Online and offline commands must be execute from the same container in which datafile resides as v$datafile and dba_data_files only have the entries of the datafiles belonging to that container. Connect to the PDB in question and bring the datafile offline Uncheck the option to Switch tabl

822
Commvault Marcus
Vaulter
A
Byte
AbdulIkramByte
asked in Self-Hosted Q&A
I am trying New setup of Live sync.Production commserve Instance002 registration with commserve is failing

I am trying New setup of Live sync.Production commserve Instance002 registration with commserve is failing. As per install.log error is “client registration with commserve could not be completed at this time due to ongoing maintenance”. can any one help? Manual registration with simcallwrapper also failed.

346
A
Byte
A
Byte
AbdulIkramByte
asked in Self-Hosted Q&A
Intellisnap backup for postgre iDA is failing

hi, We are on 11.32.89.We have Azure HCI VMs and postgre iDA is installed. The backend storage library in netapp grid S3. We understand as per documentation that Azure HCI storage is not supported so far. https://documentation.commvault.com/2023e/expert/supported_hardware_storage_arrays.html As a workaround our solution engineer gave the following option to enable. Error is Appaware with “Virtual Server Application snap” engine is only allowed from VSA workflow. I could not understand what it means ?

142
A
Byte
description of image

Popular tags

Badge winners

Show all badges
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings