Self-Hosted Q&A

Hello CV Community! I've had a similar problem in other environments before, but I didn't investigate further. Currently, after upgrading from SP28 to SP32, a communication problem occurred in one environment for an OLVM backup. The logs show entries like these: vsbkp.log20252 4f1c 10/30 13:13:59 1413471 CVClient() - File[Client.cpp], Line[105] netHostName[ABC.XYZ.com]: Warning, deprecated call to lookup client using net hostname. Please use shortname instead20252 4f1c 10/30 13:13:59 1413471 NetMessage::verifyResponseHeader() - Error Code [10485792] returned - [Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ABC.XYZ.com].].20252 4f1c 10/30 13:13:59 1413471 ClientInterfaceNet::lookup() - Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has dupl

Dear Vaulters, I was tasked to backup oracle VMs and i some VMs have ASM disk, I need to know if it is supported to backup these ASM disks because these disks have critical data that need to be protected. Regards

Hi all. I have a question regarding PostgreSQL.We have a PostgresSQL server with very little activity. We do a daily backup of the server with the option set to make a “Archive Delete” of the logs. Some times it happens that no new WAL files have been created, so the backup job goes to pending with the below error message: Error Code: [94:66]Description: PostgreSQL     Database: The Data backup has failed. Archive Log files are missing     preventing this job from completing on Instance     [~xxxxx_5434~] Client     [~xxxxxx~]. Please run a FULL backup.Source:xxxxxx, Process: PostGresLogBackupParent What can be done so I do not get a pending/failed job and so I do not need to run a full backup? Are there any secret additional setting there can be set to ignore this and make the job complete successful?  Thanks-Anders 

This is for fresh installation that I am logging into  command center for the first time. I have re installed the commvault, and also restarted IIS and tomcat services, with no luck. Any help would be greatly appreciated. Thank you 

Our customer is testing Axiom and wants to backup via Commvault...the vendor gave them a script to shut down the Axiom server so I’m sure how this is going to work?

I read the documentation on backing up VMware machines with IntelliSnap support and I've also read the considerations on this page here (streaming and intellisnap backups for vSAN datastore) and now I understand the importance of the second snapshot, this one via hardware, for the entire process, but what are the advantages of IntelliSnap backup using just the Virtual Server Agent Snap engine, not a 'hardware' snapshot of the datastore where my VM is hosted? Second question, how (or when) does the Commvault know that it needs to take two snapshots, the first one, a snapshot of the VM’s, and the second, a snapshot of the VMware Datastore? Third question, what do I need to consider when backing up multiple virtual machines from Datastore

Hi,Is there a procedure to migrate the commserve from windows to linux RhelI saw a someone ask this question before but it was quit a while backI couldn’t find any procedure in the documentation Best regards,

 Have you ever meticulously restored an Azure SQL database from a .bacpac file, checked the job status, and breathed a sigh of relief when you saw "Success," only to be met with a wave of authentication failures and reports of orphaned users? It's a confusing and frustrating scenario. The portal says the operation was successful, the database is online, but your SQL logins and contained users are completely broken.This isn't a random glitch or a failed job that was misreported. It's a common situation that stems from the fundamental design of how Azure SQL Database handles users and logins during a .bacpac import. This article will demystify this behavior, explaining why it happens, why it's not a bug, and how a different authentication method sidesteps the problem entirely.--------------------------------------------------------------------------------1. Takeaway 1: The "Successful" Restore That Secretly Breaks Your SQL Login

Dear community,We are currently implementing HPE StoreOnce with two MediaAgents. At the moment, the same StoreOnce device shows up twice in Commvault (one entry per MediaAgent). Jobs are working, but for HA and load balancing, should best practice be to add StoreOnce as a single library/store and associate both MediaAgents, or keep separate StoreOnce entries per MediaAgent?Additionally, ideally we need to separate specific backup workloads (e.g., VM backups handled by MA1, database backups by MA2). What is the recommended configuration for both high availability and dedicated backup flows per MediaAgent?I found also this from from documentation, but I’m not sure if this is my case here. 

Hi all,is there any way or feature whith which we can nearly 100% automatically validate our backups of VMs, DBs (MSSQL and/or Oracle) and maybe File Shares?Also the jobs/validations should be documentated within an report or something else.More and more frequently our customers are asking for such a kind of process/feature.In the past we walk through PoCs to handle the request with features such as Virutal Lab or VM Validation.But this kind of "automation" is not what the customers are looking for. Furthermore this way is missing the function of "randomization" of the to be restored objects (VMs).Do you have any experience with that request?

Dear Support Team,I would like to inform you that I am still facing issues with the backup process. I have attempted to resolve it, but unfortunately, I have not been successful.Your immediate assistance is required, as the domain server is currently not backing up. Please look into this issue as soon as possible. Best regards,Perwez Ahmed

I’m in the process of testing a new deployment and looking to enable Post Quantum Cryptography, building it out in my lab to confirm how it all works and following the process in documentation here: Enabling Post-Quantum Cryptography Config is an “all in one” with the CS & webserver on the same server on 11.40.10 media. When I have the two additional settings enabled for the CommServe the Command Centre doesn’t start up. The CommandCentre.log has this entry repeating: 11396 9 08/06 15:38:53 ### 192.168.1.116 ERROR PlainHttpHelper:getResponse:494 - ******Error code 400 returned for API:[/getOemId] 11396 9 08/06 15:38:53 ### 192.168.1.116

When is NVMe over FC support going to be released by Commvault?

Has anyone seen this error?SQL database backups happen every 15 minutes, and this error occurs about every 20 jobs. Error summary Error code: [30:325]Description: Error encountered during backup. Error: [Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=30011; handshake=0; Failed to connect to server VMDMZ\WBC. at Microsoft.SqlServer.Management.Common.ConnectionManager.Connect() at CvSmoDll.CvSmoServer.Connect(String sInstanceName, String& errorMessage)]Source: vmdmz, Process: SQLBackup

Hello, I got email about  Vulnerability in the JDBC Driver for SQL Server (Microsoft) does its effect commvault sql agent?  https://msrc.microsoft.com/update-guide/en-US/vulnerability/CVE-2025-59250 

Hi all,I'm currently reviewing our Commcell’s Infrastructure Load Report and I have noticed the following:For the Linux MediaAgents, physical memory usage is around 15%, while virtual memory usage is approximately 70%. For the Windows MediaAgents and the Commserve (also Windows), both physical and virtual memory usage is similar.I'm wondering if this difference with the Linux MediaAgents indicates an underlying configuration issue or if it is simply the standard way Commvault operates in this environment.Also, at what point should I consider the memory usage to be a critical performance issue?Thanks!

Hi together, currently CV 11.40 does not support the Backup on VMs that are running on kubevirt/Kubernetes. https://documentation.commvault.com/11.40/software/protecting_kubernetes_with_commvault.html Are there any plans to support kubevirt? Regards.Michael

Hi,is the new Exchange Server Subscription Edition (SE) supported by Commvault with the Exchange Database Agent?Kind RegardsFlorian

Details of the Error  Error Message: "Failed to connect to virtual machine host  as user Failed to connect to virtual machine host as user  from access node . Please ensure that the access node is able to communicate with the host and that the user account and password are correct. Both the Physical server of Hyper -v and backup server are in the domain and the VM inside the hyper -v is in workgroup. 

Hello, I am testing some restore of DevOps but when i am trying to restore something i am seeing only restore of Repository and not Board or pipeline. Hoe is its working? 

HiI am trying to setup a Commvault LiveSync with ver. 11.40.23 where the CommServ are running on Rocky Linux 9.5 (with the newest patches etc.). When I am looking at both Commvault SQL server databases they are in “ready” state. And I have been able to run file system backup without any issues using the Commvault media agent, that will be used with the server plan, that I have made for this LiveSync setup.I am able without any issues to create a DR backup, but when I am trying to enable the Commvault LiveSync then the first replication ends with this error:Error code: [30:325]Description: Error encountered during backup. Error: [0 - INFO: [Cannot open backup device '6600338a-4811-438e-ba06-75819758aea8'. Operating system error 0x80070005(Access is denied.).] [RecNum:1, State:42000, NativeErr:3201, RowNum:1, Severity:-1, LineNum:1, Spid:125] INFO: [BACKUP DATABASE is terminating abnormally.] [RecNum:2, State:42000, NativeErr:3013, RowNum:1, Severity

Hi All,Just checking if anyone is experiencing this issue with TrueNAS Scale as Disk Storage Target.We have multiple TrueNAS Scale that is having the same issues. We are getting Error code: 40:65 on all of them but they were working prior, and we confirm that the user we used has full access to the NFS share. Validate Job works just fine.Anyone seen this error before? We are on TrueNAS Scale 25.10-RC.1Error code: [40:65]Description: Error occurred in Disk Media, Path [\\192.168.172.30\commvault\FTKDP7_09.10.2025_21.16\CV_MAGNETIC\V_46927] [Permission denied error while accessing the path [\\192.168.172.30\commvault\FTKDP7_09.10.2025_21.16\CV_MAGNETIC\V_46927]. Check whether the path is accessible.]. For more help, please call your vendor's support hotline.Source: vmcvma-01, Process: cvd 

what is the difference here , do we need to perform both?Enabling Ransomware Protection for a HyperScale MediaAgent, vs Enabling Ransomware Protection for a HyperScale Cluster and in the documentation its says Ransomware protection is automatically enabled on new installations of the HyperScale X Reference Architecture. but recently i have done a deployment and its not enabled by default 

Has anyone been able to find this report in the latest version of CommcellIt’s not the Growth and Trends reportIt had data like Jobs in Queue(Queued) in Last 24 HoursTotal Data Size Backed Up in Last 24 HoursJobs in Queue(Running) in Last 24 Hours

why can't commVault do backup when postgresql is managed by patroni?