Good Day,
We have two Microsoft Office 365 Index Servers configured in a load-balanced setup.
The index disk on Index Server A became full, so I ran the Load Balance Index Server workflow. After the workflow completed, the index data was moved/copied from Index Server A to Index Server B.
Since then, we have been experiencing issues accessing the Index Server and index-related operations are no longer functioning correctly.
Could you please clarify:
- Why are the Microsoft Office 365 backup indexes not automatically distributed across both Index Servers when load balancing is configured?
- What is the recommended method to rebuild or recover the indexes after running the Load Balance Index Server workflow?
- How can we restore normal Index Server operation in this scenario?
We are running on SP 11.40.67
Error:
Exchange index stats failed for subclient [4107] with message [Exception of type 'Commvault.InfoRetrieval.SearchServerException' was thrown.]
Unknown error, Webserver failed to process Idx retention rules. Error msg:[E] (ErrNo.1001)
