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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,357 Topics
  • 22,743 Replies
5357 Topics
T
Byte
TomasKByte
asked in Self-Hosted Q&A
Office365 - reach licence limit

hi, i have a customer, which have a 470 mailboxes, but the licecnce is for 445. Now im running on the trial one, i need to swithc to production one. So i selected some mailboxes and click to exclude from backup for 20 mailboxes - but when i trying add the licence i still have 470 mailboxes. any advice ? 

111
S
Vaulter
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
Epic EHR Systems

Hello, Anyone using Epic EHR Systems for backup cache DB??? Currently I am using FS agent with Intellisnap but I am curious what are the pros/cons of Epic EHR Systems

121
J
Vaulter
Yuggyuy
Byte
YuggyuyByte
asked in Self-Hosted Q&A
REST API to login to command center

Has anyone used apis to login to the command center?  I think my code below works for login, but doesn’t work for logout.I’ve redacted specific details.Eventually I want it to login, create a credential in the vault and logout but I’m also having issues removing httponly from the session.curl -k -L -v -X POST "https://myserver/commandcenter/api/Login" -H "Content-Type: application/x-www-form-urlencoded" -H "Accept: application/json" --data-urlencode "username=xxx" --data-urlencode "password=xxx" -c "E:\automation\cookie.txt"echo logoutcurl -k -L -v "https://myserver/commandcenter/api/Logout" -b "E:\automation\cookie.txt" -c "E:\automation\cookie2.txt" -H "Content-Length: 15" -H "Content-Type: text/plain; charset=utf-8"Can anyone advise? Thanks.This is the output of the logout command:* Connected to myserver (::1) port 443* schannel: disabled automatic use of client certificate* ALPN: curl offers http/1.1* ALPN: server did not agree on a protocol. Uses default.* using HTTP/1.x> GET /

433
Yuggyuy
Byte
M
Byte
Mateusz SlezakByte
asked in Self-Hosted Q&A
Exchange DAG Restore - The range of log files is missing (error -528)

Hello Community!I would like to ask you guys if maybe someone have similar issue with Exchange DAG restores as we have in one of the environment.The case is not a fresh one, i had a ticket for around a year in commvault - but they did not find the solution. At the end they recommended (we suggested it and they agreed) to enable “Perform Consistency Check” on the exchange backup schedules. We did it few weeks ago, and now we tried to test restores, but we still see the same issues at the end of the restore process.The issue is not easy to troubleshoot, because databases are big (around 1TB each) and restore process is failing at the very end. It restores around 1 TB of data, and failing with the error:“EventLog[ID=519(0x207)@108527931297102]: msexchangerepl (11780,D,100,15.02.1544.011) Logfile Integrity-Check D:\EXDB\EX19DB-MN\E11: The range of log files D:\EXDB\EX19DB-MN\E11007E546B.log to D:\EXDB\EX19DB-MN\E11007E54B4.log is missing (error -528) and cannot be used. If these log files

242
M
Byte
O
Byte
OP TeamByte
asked in Self-Hosted Q&A
DB2 Restore Running Very Slow - Restore to Disk

Dear ExpertsWe are trying to Restore Db2 Database to different Server ( Restore to Disk ), Media Read Performance is very low and Opened case with Commvault 250310-318. Media management team checked and confirmed no issues from environment side as we are getting Good read/write throughput.  and CV tests are Passed. We tested FS restore, which gave Good throughput and DB2 Restore still having issues. Any Suggestions & inputs why Media Read performance is too low…, and why Slowness is occurring ?  Logs :- CVPerfMgrRestore.logBuffer allocation.   10               71598458808  [66.68 GB]  [Samples - 1000] [Avg - 0.010000] [24005.25 GBPH]Restore READ....     46134            47919623679  [44.63 GB]  [Samples - 1000] [Avg - 46.134000] [3.48 GBPH]Restore Write        37               67427635200  [62.80 GB]  [Samples - 3003125760] [Avg - 0.000000] [6109.97 GBPH] Buffer allocation    12               77939519544  [72.59 GB]  [Samples - 1000] [Avg - 0.012000] [21776.05 GBPH]Restore READ....

254
O
Byte
O
Byte
OP TeamByte
asked in Self-Hosted Q&A
Media Agent Capacity Limits

Dear team,We have one Disk library Configured as shared between 2 MA servers. disk Lib total Capacity reached to 1.3 PB and no issues in Backup Operations, we are getting good throughput. But Facing some slowness issues in DDB Verification is there any Limitations to add more space to same library ? any best practices here ??    

221
sbhatia
Vaulter
M
Mohamed Nabil
asked in Self-Hosted Q&A
Outlook add-in function not working

Hi,outlook add-in installed, the archived message still shows (Quick Look) and i can’t find options for add-in like (Preview , Download).i tried to remove and re-install but it seems the same issue, while there is another PC with the same setup and works fine.. Can someone please help? 

172
M
Nate90
Bit
Nate90Bit
asked in Self-Hosted Q&A
Sharepoint Online backup

Hi folks when Im trying to backup share point online I get a fail to impersonate user error on the shared jobs directory: 760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(361) - STARTING DistributedIDA5760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(362) - -----------------------5760  1164  03/22 01:14:42 2598099 CvNetworkPool::initNetworkPool() - Creating the control thread5760  47c   03/22 01:14:42 2598099 thNetworkControllerThread() - Controller thread started5760  1164  03/22 01:14:42 2598099 Cvcl::init() - CVCL: Running in FIPS Mode5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::IsModernAuthEnabled() - Modern authentication is set.5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::GetOffice365TenantUrl() - Office 365 tenant url [https://herts365-admin.sharepoint.com]5760  1164  03/22 01:14:43 2598099 DistributedIDA::CMaster::registerWithJM(950) - Use jm control role [1]5760  1164  03/22 01:14:4

122
Nate90
Bit
Nate90
Bit
Nate90Bit
asked in Self-Hosted Q&A
Commvault Sharepoint online Backup

Hi Folks Im having an issue, with sharepoint backups, I keep getting the error Failed to impersonate with user: CommvaultSP when it tries to access the shared job directory.I’ve checked all the permissions as they should be and that account has full control over that directory Commvault version 11.36.46Any pointers in the correct direction would be welcomed! 

163
Nate90
Bit
B
Bit
Blythe WilsonBit
asked in Self-Hosted Q&A
Creating an alert for a new client registration

We are preparing to implement a new Commvault environment and the tenants will be responsible for installing the client to their systems. As such, we would like an alert when a new client has been registered so we can associate it to the appropriate groups/plans/storage policy etc. So far as I can tell, such a thing does not exist. I would love input on how to best go about this. Thank you.

112
B
Bit
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Salesforce Data Protection

Hi Team,Some question on salesforce data protection through Commvault  How does the CV licensing model apply to Salesforce? Which Salesforce entity serves as the basis for CV licenses? Does CV support both capacity-based and agent-based licensing models for Salesforce protection? Is it necessary to use Commvault Cloud/Metallic SaaS, or can an in-house Commvault deployment on a physical server or VM also be used for Salesforce protection?

193
L
Byte
P
Commvault Certified Expert
PawelCommvault Certified Expert
asked in Self-Hosted Q&A
Configuring Access to the vCenter Server on Port 443 Using a Port-Forwarding Gateway

Hello; I trying configure access to vcenter like this:https://documentation.commvault.com/2024e/expert/configuring_access_to_vcenter_server_on_port_443_using_port_forwarding_gateway.html And I have error when connecting to vcenter, when looking some problem, logs, how troubleshoot this configuration? Failed to connect to vCenter server [127.0.0.1:9101] as user [xxx] from access node [xxx-ma01].  [Error: SecureChannelFailure (Authentication failed because the remote party has closed the transport stream.)] CV 11.36.45 

242
P
Commvault Certified Expert
Nate90
Bit
Nate90Bit
asked in Self-Hosted Q&A
Promox backup Version:11.36.41

Im having a bit of an issue understanding how to backup proxmox VE,When I go to add the hypervisor I get the following errorI click that link and it gives me a commvault download that I ran and the services started, yet after an hour the same message appears, any ideas what I should check?

466
Nate90
Bit
J
Byte
JoergByte
asked in Self-Hosted Q&A
Command Center 11.34: How can I schedule a one-time backup?

Hello team,The task: Test a subclient backup, but not immediately but at a time specified by the customer.The basis is a PLAN to which hundreds of clients are assigned, so it should not be changed completely. In addition to the plan schedules, I have also found the option of starting a backup immediately.The possibility to schedule this backup as a one-time backup is missing Commcell console is unfortunately no longer an option for new customers. https://kb.commvault.com/article/82051Can you help or do I have to set an alarm clock in the future to test a backup?

2046
RubeckDK
Byte
U
Bit
upadhye.aishwaryaBit
asked in Self-Hosted Q&A
Database Snap Management - Array is not detected when enabled

Hi I have added the instance server with a subclient database. When snap management is enabled in the subclient, it does not detect the Array—Nimble. I have checked the passkeys.Array is not detected even after adding the array in snapshot management box 

325
U
Bit
M
Byte
Marcel_REByte
asked in Self-Hosted Q&A
Oracle Database Appliance (ODA-HA) Backup

Hello everyone,our DBAs are currently in the process of consolidating our Oracle databases onto new ODAs.These have HA capabilities with two nodes each and shared storage underneath.We already have a single node ODA for a while and we are doing regular Oracle agent backups on it.For the new HA ODAs the plan is to set up databases on fixed nodes and only switch to another node in case of an issue.So under normal circumstances backups will be just fine running directly from the node associated with the database. I was wondering if there is any possibility to set up this kind of HA inside Commvault?As far as I understand from my DBAs Oracle RAC is working a bit different with active-active configurations and is therefore not a suitable solution in our case. Maybe someone has a similar setup to share their experience with ODAs? Thanks in advance for any advice!

853
M
Byte
A
Byte
Ahmed ElbablyByte
asked in Self-Hosted Q&A
Index restore jobs initiated and failed

Dear Vaulters,Need your support. nowadays we are moving vm backup from tape to HSX and some how index restore jobs initiated trying to restore big data apps backup from exported tapes which led these jobs to fail. One More thing: The initiated jobs are for the old SP index server not the new one.  In your point of view what can be the root cause for this?BR

224
A
Byte
A
Byte
ariel_b
asked in Self-Hosted Q&A
I want to move all the associated media from one old tape library to another new tape library

Hello community,I want to move all the associated media from one old tape library to exported media in new tape library Do you know how can I do that with script or command ( maybe in qoperation)  Thanks! 

374
A
Vaulter
G
Bit
gfcBit
asked in Self-Hosted Q&A
Licensing & CCID Implications on Commcell Recreation (Fresh Install) using existing subscription licenses

Hi everyone,One of our customers have recently upgraded their licenses to suscription model. All clear till that point. The thing is that also the are changing all the Commcell infraestructure (Commserve VM, MediaAgents and DiskLibraries). And due to this Commvault was installed on 2009 we have decided to perform a completely fresh install of the Backup environment using the new hardware and the existing licenses.We are not planning to migrate backup JOBs, old (current) Commcell will be just used for restore purposes of historical data, we will keep the VM a physical MA and a Tape Robot on old environment to perfom those historical restore.The question is: Can we use the same CCID & and license file on the new environment. In case not do you know what’s the proccedure to perform this change so we can move the suscription license to the new environment and let the old one (current) whitout licenses&support.I have checked the following KB of the documentation but none of the expl

382
G
Bit
A
Byte
AjalByte
asked in Self-Hosted Q&A
Auto Recovery for FIle System agent

i have an on prem nutanix file share , which is having primary backup copy to on prem disk library  i have a cloud library configured in the commvault ,i would like to configure replication for this to azure , in azure i have a windows server ready, we are taking source backup to on premise, i dont want to do the replication from primary copy (disk lib) . instead replication should happen from cloud library i created a aux copy under storagepolicy and associated only this source , and while creating replication group  i selected this cloudcopy, is this the right approach, now to the primary schedule is every2 hour and daily synthetic full , and aux copy job is always running , and i dont see a replication happening , does aux copy need to finish comptly for the rplication ? 

273
wgrande
Vaulter
F
Byte
fjs63Byte
asked in Self-Hosted Q&A
Webconsole fails to start and is no longer accessible

Hello Community,After upgrading from version 11.32.81 to 11.32.89, the WebConsole is no longer accessible. I see the following error messages in the log:  1 03/13 11:05:11     WARN  ServerBroker:?:? - Invalid response returned: 500  1 03/13 11:05:11     ERROR DefaultHandler:?:? - Web Service error: web service returned an unexpected response commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR1 03/13 10:49:33     ERROR LogbackConfigBase:?:? - Error while reading properties from global params (no similar errors will be logged unless the issue recurs after a successful read) commvault.web.core.net.ServerException: INTERNAL_SERVER_ERRORWrapped by: java.lang.Exception: Failed to retrieve global configuration properties using global params API Does anyone have an idea what the problem could be?  

914
F
Byte
M
Byte
MauroByte
asked in Self-Hosted Q&A
Intellisnap backup operations

Good day allI have a customer who wants an VM LUN to be snapped every 4 hours and kept on the storage array for 8 days.We have disabled the Backup Copy option as we don’t want a copy going to the Maglib.What we’ve picked up is that the snapshots don’t clear off the storage array after 8 days as they are waiting for a the backup copy job to run.We do take 1 nightly snapshot and back it up to the Maglib, but that’s using a different plan. Is there a way Commvault can expire those snapshots on the 8 day plan without a backup copy being run?Thanks,Mauro

274
M
Byte
Nate90
Bit
Nate90Bit
asked in Self-Hosted Q&A
Email Reports Failing

Hi Folks, we are getting scheduled reports fail I have looked around the forums and tried a few things but here is the last few lines of the ScheduleReport.log 14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to get web console url for unsubscribe link14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to generate report using any web console.14384 954   03/14 13:57:10 2568903 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[2568903].14384 954   03/14 13:57:10 2568903 EvReportMgr::disposeReport() - Nate Test Report : Report Failed14384 954   03/14 13:57:10 2568903 genReportBase::getWebConsoleUrl() - Could not find proper webconsole URL []14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further

233
Mohammed Ramadan
Nate90
Bit
Nate90Bit
asked in Self-Hosted Q&A
Unable to Backup Nutanix AHV

Hi folks we have Nutanix AHV here and we get a weird thing when Commvault tries to backup a VM with VTPM enabled it can’t find the VM“Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.”The solution here:Works however Im just wondering if this is a bug with commvault or nutanix? who would I raise this to?We dont have that many Windows 11 VMs running so its more of a Can live with it

493
Nate90
Bit
A
Byte
AbdulIkramByte
asked in Self-Hosted Q&A
Is it possible to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?

Hi, Is it possible/supported to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?If yes, please share the Books OnLine link for procedure.

283
A
Byte
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