Self-Hosted Q&A

I’ve got a new installation that’s just completed and am having an issue with the Health Report in the Dashboard.The Error I’m seeing states ‘Unable to load the data from the server’.I’ve checked all services, restarted Tomcat/IIS and the CVCloud DB are online.When you click on the Health Report it then loads an error that the ‘User does not have access to the page’.The user is part of the ‘master’ role with associated entities configured correctly. Any ideas where I could start troubleshooting from as the next step?  

I’m busy with a new installation and getting an issue where the installer gets stuck on the below screenshot. The error in the install log is also listed.I’ve checked the status of the VSS writers and they’re all healthy. The Windows Event log isn’t showing up any errors warnings either.I suspect this might be a permission issue, but I am a local administrator on the server 

Hello, Commvault archiving doesn't stub files with error Action:[StubbingSkipped], Reason: [File has Extended Attributes]. Files have Extended Attribute $KERNEL.PURGE.CSOOA0000 set by Crowdstrike.Is it possible to force Commvault to stub such files? Maybe using some exclusions? 

Since a few months we have the problem that the archiving function does not work anymore. Files that were previously stubbed without any problems are suddenly no longer stubbed. Also files that had a recall are not stubbed again. In the logs it says "Reason: [Skipping as file has recall on data access or open attribute ON]". Files are for example jpg and bak. We are already in contact with the support but they don't get any further.

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A sup

Background. 11.40We have a team that has permissions to run backups/restores and their management console is the command center.Recently we had a request for a Bare Metal restore for a Laptop. So my recommendation was to use 1-Touch but upon looking for the option on the laptop section, I noticed the option is not there. When I do the same thing within the File Servers entity, I can see 1-touch recovery. Chatting with Arlie, and I was told that, BareMetal restores for Laptops are not available within Command Center.So I thought I would ask the community if Arlie is correct or If I`m missing something here. If 1-Touch is truly not supported in Command Center for Laptops, would anyone know why? Just think its strange considering it leverages the same agent (File System) and its supported under File Server but not in Laptop? Will this be added in new FRs?I asked the same question here about 3 years ago,

 Hello Team,we have some users wtih the following rights. They could browse and restore MSSQL,MySQL and PostgreSQL DB’s. We have configured Couchbase today for those users.They can see that clsuters  but they can not browse the contents. Which right should I give them ? 

Hello Dear AWS Team,Did you have plan the support of TAG in MongoDB Cloud Atlas ? MongoDB is providing Ressource Tag, the idea to use as Backup association for PLAN will be greatly helpfulThx

I need a user which has the permission to enable/disable scheduler and kill/suspend jobs in the job controller. My problem is that I can’t select only the commserve as Association in the user group. The user shouldn’t be able to see more than the commserve object.I can only select every entity, see in the following screenshot: I added the following permissions:Does anyone has a solution for thsi issue?

Hi Commvault Community,I’m searching for a precise method to export all job IDs that “live” in every Disk / Cloud Library in our Commcell environment.From a previous case, Commvault support mentioned that the recommended way is by querying the Deduplication Policy DDB (from the CommCell Console, under Storage Resources > Deduplication Engines, then view Jobs).Question:Is there a command line tool (like qoperation, qlist, or REST API) that can export all job IDs from a DDB (including Files, Databases & VMs Deduplication Stores)?   instead of manually exporting jobs manually from the GUI?The goal is somehow to automate these reports for audits, analytics, or targeted operations (such as clean-up, reporting etc). Please for your feedback.Nikos

Hello Community and Happy New Year!In a client, we have a primary storage policy using a Disk Library (DDB). Needed also a tape out (copy-2). The HPE tape library is already configured and accessible via MediaAgent.For these auxiliary copies (Copy-2) to tape, we need to create two distinct groups: Weekly backups with 4 weeks retention Monthly backups with infinite retention   What is the recommended best practice?Stick with the default storage pool for both aux copy types (and rely on retention rules/scheduling to differentiate)? Or create two dedicated storage pools (e.g., "Weekly_Tape_Pool" and "Monthly_Tape_Pool"), assign specific tapes/drive pools to each, and configure the aux copy operations/rules to target the appropriate pool based on backup frequency?Also, it’s important the tapes to remain strictly separated, no mixing of weekly and m

Hello Commvault Community, Do you have any news about problems using the AllowUnsetComplianceLockOnDRCopy key for SP36?The ability to remove the Compliance Lock for the Primary copy within the CommServeDR StoragePolicy works for lower (SP32 for example) and higher (SP40 for example) Service Packs.I currently have a case where this key doesn't work in three lab environments (SP36).It's added at the global level for the entire environment (CommCell level) and is set to true: When I go to the CommServeDR policy, the option to remove the lock does appear, but after accepting the warning and closing the window with "OK," it doesn't load this setting and back to the previous setting.

I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please?

Hello Experts,In recent research I saw that CBT is now available for Oracle OCI, also Metallic is supporting VSA with CBT enabled. Not sure if this capability is available for CommVault Cloud Software, can you help me with this question? Kind Regards.JT

Hi,I understand that recently compliance lock is available for disk whereas originally it was for S3 specifically. While I don’t see the option to enable it via Command Center, in the console tape copy properties have the Compliance Lock box to check. So my question is - enabling this on tape copies is or isn’t supported? thanks

Hello All: It seems that CV is moving in a Rocky Linux direction, so I thought it would be good to replace my Windows MA’s with Rocky.  However, after chatting with Arlie it’s not supported for a Linux MA to backup Windows FS data (NetApp - NTFS vol).  It can backup via NFS, however it will loose the ACLs.I have for years used Windows to backup Linux volumes, so it would seem logical it could work in reverse.Thoughts?Dan 

Hi! Are there any plans to support single-server Exchange clients in Command Center?We are trying to switch from Java GUI to CC with new customers, but there is always something missing… Btw, how do you guys handle situations like this? Switching between consoles can be very confusing, especially for new users.Thanks.

Hi All, there was an option in the cloud.comvmault.com webconsole portal to use the staging feature. The DR Backup was uploaded and than an cs with restored db was created. An link with login credentials was provided. Now over the command center i dont see this option any more. Is it gone ? thanks for help

Hi,We have SP36 commserve and we tried to use the Nutanix Image with 11.36 available for download, but it doesn’t contain the /etc/initfrel_sc script that allows FREL to run. Please check the following image.https://cloud.commvault.com/commandcenter/#/softwareStore/33251The documentation appears to be out of date.https://documentation.commvault.com/2024e/commcell-console/deploying_file_recovery_enabler_for_linux_with_nutanix_acropolis_hypervisor_ahv_cluster.html I need the correct package containing the FREL activation script. Do you have any other image for Nutanix FREL? Regards,

HiI have a problem with a Commvault LiveSync setup running with Rocky linux ver. 8.When I am doing a test failover all is looking good. But when I am trying to do a maintaince failover, the maintaince failover fails.It is faillling under the recovery process on the standby node with the error saying “Failed to generate new CS client certificate”.  I have been trying to stop the selinux and firewall on both CS, and still are getting this error. Does any have a idea on what is the problem?

Hi Commvault experts,We are designing an archiving workflow and we’d like to get your advice on the best practices. Let’s assume the source is NetaApp with SnapLock volumes (WORM) and target LTO tape library with WORM media.Our goal is to move/archive data from NetApp SnapLock volumes to WORM tapes for long-term retention (10+ years).What is the ideal storage policy for this setup? Does it make sense to use a “staging disk” as a Primary Copy and then a DASH copy to the tapes, or is there a better workflow for WORM volumes (primary copy directly to tapes)?We are also choosing between two tape strategies. The first is a "Clean Archive" where data is written only once to save media. The second is "Periodic Fulls" where we write the full archive again every so often for better safety. Given that the source data is immutable, which approach do you recommend?Your input will be much appraciated.

Hello,We got an repmgr postgres cluster, the backup works fine when i run them manually with both FsBasedBackup and dumpBasedBackip.i have assigned a plan for the cluster client, but only the dumpBasedBackup jobs are runninng, the FsBasedBackups jobs dont even start.I would like help with that problem.

My VMware admin has created new datastores for a restore test but I don’t see them when I attempt a restore. How do I get Commvault to discover new datastores?ThanksKen[Edit] I’m running Commvault 11.36.83. [/Edit]

Hi All, Our costumer ask, what is the basic encryption Commvault used on another word we not select on specific chipper?

Considerations for Live Sync Configurations on combined CommServe & Media Agent deploymentHi All,I am planning a deployment of Commvault on a single physical server at a remote site which will require Live Sync to a secondary site.There are a couple of things that I am not sure about.If a failover is initiated how is the Media Agent component accessed as the services in Instance001 will be stopped. The same for the Media Agent component in Instance001 on the standby CS/MA.Is it an option to have the Media Agent installed into Instance002 on both Primary and Standby CommServe computers. Doing it this way would mean that the services will remain online.Then the Failover component will be deployed into Instance003?Is this a workable way or is there a different method that would be better?Thanks.Ignes