Multi person authorization restore request/RestoreRequestAuthorization workflow - disable email

Hi ​@ApK 
 

Multi-Person Authorization (Restore Request Authorization) workflow is designed to send authorization notifications to the configured approvers whenever a restore request is submitted.

You may consider limiting the approver user group to a smaller set of users to reduce the number of email recipients. 

On the workflow configuration, the “User groups which can authorize the request” setting may help reduce the number of users receiving email notifications. If authorization notifications are sent only to the configured approvers, limiting this setting to a smaller, dedicated approver group should ensure that only users authorized to approve the restore request receive the notifications.

Could you please confirm whether the users currently receiving these notifications are members of the approver group configured under “User groups which can authorize the request”?

 

Regards,
Dheeraj

Hi ​@Dheeraj Shetty 

I can’t reduce the number of approvers which are around a hundred users. We currently don’t use companies, and therefore uses security groups for limiting users access to different servers.These users are divided into groups with a set of servers they have access to and are able to approve. So every time a user initiate a restore request, a hundred users receives the email, even though they don’t have access to see or do anything to the server specific server. This is just stupid, and it should be possible to disable the email notification, and they can just notify the group about the restore request.

Regards

-Anders

Hi ​@ApK 

As of now there is no option. But you could either edit the workflow or better option is to actually target the approvers to a specific group depending on which client group the client belongs to. Maybe on the client group you can put a tag that indicates the approval group name and the workflow could be changed to lookup this tag and set the approver group to that smaller group. 

Hi ​@Amey Karandikar 

It would be a good idea, but my skills in workflow programming would not do any good trying to change the process I’m afraid. 

Hi again ​@Amey Karandikar 

I have now consulted Claude, and Claude found out that there is no email interaction in the “RestoreRequestAuthorization” workflow, but email is handled in the “GetAndProcessAuthorization” workflow. Here its actually quite easy to disable sending email, with a check mark box to enable/disable emails. But the “GetAndProcessAuthorization” workflow is system-protected and cannot be edited. 

Any other suggestions or suggestions on how I can edit the workflow?

Regards

-Anders