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Question

Webhook URL not able to configure.

  • July 1, 2026
  • 1 reply
  • 40 views
Novice

We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified”
 

Commvault is not accepting HTTP using HTPS but still failing. Please help

Logs

 

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Machine : Commserver
File    : WebServer.log
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5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console[AdminConsole] IP[10.xxx.xx.xxx]
5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:
5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided
5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx
5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive
5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interrupted : ['CV.WebServer.Handlers.HandlerException: Invalid url specified
   at CV.WebServer.Handlers.WebhookHandler.CreateWebhook(CreateWebhook request)
   at CV.WebServer.Controllers.AlertController.CreateWebhook(CreateWebhook webhookCreateReq)
   at lambda_method5207(Closure, Object, Object[])
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'].Response status code set to [403]
5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb FINISHED POST [/Webhook] [54 ms] HTTP[Forbidden] IP[10.xxx.xx.xxx]
5172  86    07/01 15:06:42 ### admin API - Tid:b7b6462e822fb7d62f144418d2751919 STARTED  GET [/Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs] Console[AdminConsole] IP[10.xxx.xx.xxx]

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Machine : Commserver
File    : CommandCenter.log
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7688 8 07/01 15:05:32 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: Webhook
7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  ERROR PlainHttpHelper:getResponse:576 - ******Error code 403 returned for API:[http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook] URL:http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook
7688 8 07/01 15:05:33 c69a82a76864123c3e345a268fdd6bcb 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:350 - Response received (Status:403) for http://10.xxx.xx.xxx:81/SearchSvc/CVWebService.svc/Webhook.
7688 5 07/01 15:06:42 b7b6462e822fb7d62f144418d2751919 10.xxx.xx.xxx 4  INFO  ProxyController:handleReq:189 - Request received for API: /Stream/TraceId/c69a82a76864123c3e345a268fdd6bcb/Logs

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Machine : Commserver
File    : CVEntityCache.log
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5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb [GetUserCompanyIdByUserId] Completed [regular] request with status [SUCCESS]. user:[1]; localeId:[0]; entity:[USER]; total records:[1]; Time Elapsed:[1 ms]
5172  102   07/01 15:05:33 ### admin ProcessGETEntityReq - Tid:c69a82a76864123c3e345a268fdd6bcb [GetUserGroups] Completed [regular] request with status [SUCCESS]. user:[4]; localeId:[0]; entity:[USER]; total records:[1]; Time Elapsed:[11 ms]

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Machine : Commserver
File    : CCBrowser.log
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7688 1 07/01 15:06:42 10.xxx.xx.xxx  INFO  ErrorHandlingController:handleConsoleError:43 - 
Cannot read properties of undefined (reading 'feedsList')
TypeError
https://10.xxx.xx.xxx/commandcenter/#/logsForTraceId/c69a82a76864123c3e345a268fdd6bcb
[] 14629 H.current null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 
[] 12283 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 
[] 52531 ? null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 
[] null Array.forEach null <anonymous> 
[] 52519 S.B.onMessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/coreApp/ccApp/ccApp.js?_1777302605032 
[] 34644 qn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js 
[] 34500 Sn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js 
[] 36678 dn null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js 
[] 16608 Te.x.onmessage null https://10.xxx.xx.xxx/commandcenter/dist-cc/vendors/vendors-d8eee3b64df2dae3b3e9.js


 

1 reply

Arvind
Vaulter
Forum|alt.badge.img+7
  • ArvindVaulter
  • Vaulter
  • September 7, 2026

Good Day ​@SureshPS,

The failure is not caused by choosing HTTP instead of HTTPS. The webhook URL is being rejected because it uses a private, site-local 10.x.x.x IP address.

References from Logs: 

IsIPValid - Sitelocalurl/LinkLocalUrl is provided
IsValidUrl - Invalid ip 10.xxx.xx.xxx
Invalid url specified: https://10.xxx.xx.xxx:9000/receive
Response status code set to [403]

Commvault validates the destination during webhook creation. In this case, the destination is classified as a site-local/private address, so the /Webhook request is rejected with HTTP 403 Forbidden. Changing only the protocol from HTTP to HTTPS will not resolve it because the destination is still the same private IP. The supplied Community logs show this exact rejection sequence.
 

Action plan to follow: 
 

Configure the webhook with a valid, resolvable hostname or FQDN for the receiver instead of entering the 10.x.x.x address directly. Ensure that:

  • The hostname resolves correctly from the CommServe/Web Server.
  • The resolved destination is acceptable to the webhook URL validator and is not classified as a site-local or link-local address.
  • The configured port, such as 9000, is reachable from the CommServe/Web Server.
  • If HTTPS is used, the certificate is valid for the configured hostname and trusted by the sending system.
  • Any required authentication header is entered in the webhook configuration.
  • The webhook URL should be the endpoint provided by the receiving third-party application. Internal webhook guidance also identifies the URL as the third-party application URL and recommends using tools such as curl to validate the endpoint independently.

You can test reachability from the CommServe/Web Server network path with:

The HTTP response from a direct test may vary depending on whether the receiver requires a POST body or authentication. The primary objective is to confirm DNS resolution, TCP connectivity, and the TLS handshake.

Please do try to verify over the pointers and then re-try to create the Webhook which should ideally go well, if still the same let us know to check over this further!

- Cheers, Arvind

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