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Question

Hyperscale HSX 2.2212 ISO install failing

  • November 19, 2024
  • 3 replies
  • 158 views
E
Byte
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We recently received a fresh HSX 2.2212 ISO download from commvault supporth here. Whenever we try to mount the ISO and image servers after we have configured them, the installation has been failing. We have had some success install on 3 of 12 servers with the same configuration and ISO, but the remaining are always failing due to timing out or just fails immediately.  We are using Idrac to mount the ISO and running the install. 
 

 

    3 replies

    R Anwar
    Vaulter
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    • R AnwarVaulter
    • Vaulter
    • November 20, 2024

    Hi ​@Evrard 

    Could you share the screenshot of tail -20 /var/log/hyperscale.log for review from the failed server?

    Also, do a traceroute to the iLO IP from the system.

    Regards,

    P
    Byte
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    • Pavel Banar
    • Byte
    • November 28, 2024

    Hi Ervard, please did you find the solution ? i have the same issue as you.

    Pavel

    E
    Byte
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    • Evrard
    • Author
    • Byte
    • December 5, 2024

    ​@R Anwar  I was able to resolve the issue, thank you for the quick reply. 

    ​@Pavel Banar , Yes. On my end, when looking at how I had configured the physical hard drive, I had one drive that I converted into a Non-Raid and that was the only one that was not unified with the other drives. Had to convert it back to a Raid. Before starting the image again, I had to change the time screen from 30minutes to 2hrs via the iDRAC. kick of the imaging again on the nodes. One at a time. 

    If you’d like to run the image on multiple nodes at a time, make several copies of the ISO you are using.  don’t use the same ISO for them all. Hope this helps

    P
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