HyperScale X Q&A

Hi everyone,I am currently performing a hardware refresh/migration from a legacy Media Agent to a new Commvault HyperScale Edge (Single Node).Current Setup: CommServe is on a separate dedicated server. Legacy MA: Windows Server with local disk libraries (NTFS). New Setup: HyperScale Edge (Single Node). Already joined to the CommCell, and the HyperScale Storage Pool is created. Proposed Migration Plan: Since I cannot simply move the DDB/Disk (due to the architecture change to HS Storage Pool), I plan to do a Side-by-Side migration: Create a Secondary Copy on the existing Storage Policies. Set the Target Library as the new HyperScale Storage Pool. Run Auxiliary Copy to sync all d

Dear All,  I am trying to build a HyperScale X Lab in our office. I am using sp40_13_hsx_prod_dvd_09152025_061956.iso it is failing on Creating Building Storage Configuration. Please assist.  

Hello,can I use HyperScale X nodes for configuring and running ThreatScan feature?Thanks.Jan

Hello,I’m trying to back up Netapp CIFS share with the Hyperscale as access node The hyperScale have  11.36 with ISO 3.2506I cant choose the HSX as access node while browsing the content and the back up failed with “Failed to mount file share volume“the HSX has cifs-utils installed and samba-client installedAM I missing someting that is required for CIFS backup with Hyperscale X as access node?

We are looking at trends in Commvault to provide forecasting on the onsite storage (Hyperscale X). We need to provide the client with possible dates of when the storage will run out based on the past 6 months usage.  We are busy implementing a CV metrics server but not sure if this will provide the result/report we need.  

HI All, i just want to know the process how the data get reconstructed on the disk after the replacement. I’m aware the hyperscale uses Erasure coding in back end but not sure if we have any document defining the process.  

Hi friends,Good day! I got this situation, there was data disk failure happened and new disk was not yet replaced, but a DDB verification job got started, it reported completed with error due to some block can’t be read, but the DDB verification succeeded the nex day, but the new disk not yet replaced too. why this happened? does this mean that hyperscale reconstruct the data blocks on the failed disk to the rest good disks? I thought it should like RAID when a data block on a missed drive can be calculated out by EC code  from the rest drives when access request come?Thanks,Leo

We have multiple orchestrated replication groups that we need to disable when work is done on the target virtual centre. Currently we have to disable every replication group on its own. Does anyone know of a way to disable adn enable all replcaition groups with a script or workflow?

after shifting from hyperscale 1.5 to hyperscale X our db2 restore taking longer time. open ticket with support they reviewing and found it’s known issue for read fragmentation drops on cvfs during so requested to upgrade the CVFS version so we upgraded to CVFS version along OS patch upgrade but after that issue not resolved and request to move the ticket to development any one faces similar issue like reading data from hyperscale X. I run the mount path validation for check throughput and getting 70MB/s read throughput even the same throughput i got once i run the CVperformance tool. 

Hi, we want to know what can we do if we have, unintentionally, enabled worm storage lock on our hyperscale X ?we understand the part where we can disable compliance lock through form for the Storage policies but what can we do about the storage pool? Regards 

All, Has anyone experienced the following. I have a three nodes HSX Ref architecture cluster and I have “enable password-based root access” disabled.This means I can’t connect to it over SSH or iDRAC. Yesterday I patched my cluster but the services on one of the nodes hung.So, I went into the Command Centre and enabled password-based root access but because the node was hung the Command Centre could not talk to it to enable password-based root access so I could not connect to it. As a work around I was able to enable password on node 2 and from here SSH to node 1 which allowed my restart the services and get the node back online. My question is how would I connect if all three of my nodes were in a hung state ?  

Hi. Is there a way to monitor Hypercale update via the logs? The WEBui or the job log are almost useless. I have a 3 node Hyperscale cluster, is there a better way to follow the progression?

Media write operation failure] [Dedupe disk media] [The request could not be performed because of an I/O device error.]

Hi, I want to have my firewall enabled on my HSX cluster but for monitor reasons I want to be able to ping the data protection network. Is this possible ? 

Hello everyone, Our customer has this interesting question about Hyperscale security.We were explaining WORM to him and how it protects data from deletion at software and OS level.He asked: What if I go to a lower level? What if I connect to the hardware management interface (iLO, BMC, etc.) and delete the whole server? Does Hyperscale implement any security measure to avoid this from happening?Indeed, BMC has some options to eject and even delete disks securely… so this would mean that Hyperscale’s WORM is not as resilient as expected… Does Hyperscale provide any mechanism at that level to avoid the execution of these actions? or would we need to rely on the security features of each hardware vendor?Btw, this is for HyperscaleX Reference Architecture option. Thanks in advance.

Hi, I am getting the following alert from my HSX cluster. cvfs data redistribution pending Any ideas on what could be causing this ?Regards 

Is this option also working for Hyperscale X

Is there a new update for archiving with latest version 11.40, and does it compatible with hyperscale version (2.2312)

I am going to have to do a migration from RHeL to Rocky Linux.There has been documentation for this sporadically but ultimately this gets removed and I have had confirmation that this will be possible with similar process to UEFI.I have emailed the migration support but so far not had a response. I need to start planning this in shortly so if anyone has any experience that would be great

Hi,When I install Commvault on hyperscale, part of my screen is cut off. Do you know of a solution?The effect is the same whether I use H5Viewer or JViewer. Zooming in or out doesn't help either. Just to add, everything was OK in the command line of Rocky Linux itself before running the installation.

Hi Guys,I need to upgrade from 11.32 to 11.36 in a live sync, what is the best way doing in full downtime without initiating maintenance failover as described in documents, so if I download and Sync cache can i upgrade active / standby commserve one by one, means first active then standby. Also, MS SQL will be updated along with from 2019 to 2022?After this I can upgrade commvault software on hyperscale-x, is there any need to upgrade hedvig or OS patches as we are currently on 2.2410 and 3.2410 (mix of RHEL and rocky)Please I am waiting for your valuable advice.Regards,AQ

Hello, We are restricting ssh access to our HS nodes using the firewalld.Can Selinux create a conflict with firewald once enabled ( by commvault ) on the nodes ? Thanks

Looking for advice on what model would suit a Greenfield deployment of Commvault to support a small < 20 TB deployment per site at 2 sites. Requirements are pretty simple! Back up some VM’s, Postgres databases, Active Directory with a mix of Windows and Linux OS. We prefer a Windows Commserve so I’m guessing a FREL is in the mix?  Must have cross site replication! So.. likely that would equate to 40 TB per site storage? Management are keen on a self-contained appliance(s) solution with integrated storage or onboard storage is preferred BUT two small SANS are doable but not ideal. Unless I’m wrong two Hyperscale X appliances would NOT integrate to allow cross site replication?What alternatives do we have? We would lean towards a server with onboard storage or DAS in preference to a SAN. We don’t need full redundancy per site just resiliency of backups with cross site copies.What can you suggest? We currently maintain a single Commserve, multi site system with

we have one commserve server and 3 hyperscale nodes, we are planning to upgrade the hyperscale platform version, where do we start upgrading the 3 nodes?

is it possible to change the network topology after creating the hyperscale x cluster /storage pool