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HyperScale X Q&A

Get help with all things HSX

  • 126 Topics
  • 399 Replies
126 Topics
A
Bit
APG-ARLBit
posted in HyperScale X Q&A
Hyperscale-X Deployment Won't form storage pool

So these deployments have been a real crap show won’t get into previous details but the current one hsxsetup wizard will not finish forming a storage pool. Main difference with this one is we used a known service account and password to authenticate with the Commserve instead of the code method in Command Center(account has Master permissions and more on the Commserve) Logs say the account is not an issue and according to Commvault the cluster is formed(3 nodes) and the nodes are registered in the Commserve as MA’s(they have duplicate dedup engines but Commvault tells me this is normal. You can see this from the Commserve you can also see an offline storage pool in the library with no delineated volume information and an error message on the properties saying the setup has not completed. The Commvault Engineer has been loathe to recommend running a cleanup as he feels it would leave things behind they would have to walk me though manually. This case has been with Development for more t

0
A
Bit
1 year ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in HyperScale X Q&A
Hyperscale X RA 4 disk nodes

Hi All,We are in the process of rolling out HyperScale X 4 disk nodes for a customer as part of a global standard for them.  Hardware has been procured in line with the published Reference Architecture for the Dell EMC R650 nodes.  Checking documentation today I note that the Dell R650 has been removed from the 4-disk node models:https://documentation.commvault.com/v11/essential/132722_design_specifications_for_hyperscale_x_reference_architecture.htmland:https://documentation.commvault.com/v11/expert/132722_design_specifications_for_hyperscale_x_reference_architecture.htmlIn both cases the updated date for the documentation is 1 September 2023 (11 days ago).These servers have not been listed under the deprecated platforms either. Is this a documentation oversight or has support for the Dell EMC 4 disk nodes been dropped?I’ve attached the PDF for the R650 reference architecture. 

1
C
Vaulter
1 year ago
A
Byte
AjalByte
asked in HyperScale X Q&A
hyperscale refresh

our production and DR having hyperscale 1.5 , and we are refreshing production hyperscale 1.5 to hyperscale x and planning to add old production hyperscale 1.5 to DR to increase the capacity any best and easy way to do it ?  

2
A
Byte
1 year ago
bbilsel
Byte
bbilselByte
asked in HyperScale X Q&A
About adding 1 node to HSX.

Hi All, We are building a Hyperscale-X environment for a customer. However, I received a question from my customer.The reference architecture servers that are present are nearing the end of their life cycle. The processors on these servers belong to the 2nd generation. Is it possible for me to include this server in my HSX environment if the next-generation reference architecture is released and I need to add one node to my existing platform? Best Regards

1
C
Vaulter
1 year ago
P
Bit
PBSBit
posted in HyperScale X Q&A
Hyperscale-X node deployment: Inappropriate ioctl for device - AddOn comments

wanted to add comments to this thread - we too ran into this issue … HSX image install failure , after MANY hours you get this in the install console --Inappropriate ioctl for device

1
P
Bit
1 year ago
A
Byte
AjalByte
asked in HyperScale X Q&A
Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture

i checked the links to configure Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture but i can see the bond network type still selected as commserv registration ,  can someone explain if our data backup network is non routable network how is going to register it with commserv, or commserv registration will happen via management netwrok only? 

3
Emils
Vaulter
1 year ago
L
Byte
LiorRNByte
asked in HyperScale X Q&A
HyperScale x Installation

Hello,I have an issue with HyperScale x Installation - I’m installing HyperScale x with 3 nodesThe customer planned to connect all data protection and storage pool to 25g portsbut they doesn’t have all the equipmentCan I connect 2 nodes with 25g port and the last node connect with 10g portsand in month just change the cables and the SW configuration (after I will put the third node in maintenance)there is no documentation that address this situation - but it supposed to be OK, right? Is there any issue with doing that?     Best regards,

1
R Anwar
Vaulter
1 year ago
M
Byte
Muhammad AbdullahByte
asked in HyperScale X Q&A
Fresh Imaging Hyperscale X Reference Architecture 3 Nodes

Hello, i have a project that a client will deploy HSX RA on Hpe proLient DL360 in the environment. i have never implemented HSX Before.and i have checked the documentation for  the RA installation and network configuration. https://documentation.commvault.com/v11/essential/154258_setting_up_installation_media_for_hyperscale_x_reference_architecture.htmlmy question is is there’s a guild explains step by step the installation starting from configuring the servers, and the HSX imaging ?my blind step is how the image will be installed?dhcp is not enabled.documentation says that u’ll use a windows machine that can connect to the nodes and download the iso from the store then mount the image and start the installation.1 - do i need to mount the iso on each node from the ILO ?2- how the nodes can communicate during the installation as when you start configuring the first node it searchs for the other nodes.  

6
A
Bit
1 year ago
A
Byte
AjalByte
asked in HyperScale X Q&A
Hyperscale X -Storage policy Primary copy

Just few questions ,we are having hyperscale x nodes , we have standard storage policy - primary copies - are the backup data in this are WORM by default ? can it be modified ? also what about immutability , do we need to perform Enable Retention Lock Workflow. to achieve immutability ??if we have storage policy encryption , do we need to do Software Encryption on HyperScale Storage

1
Emils
Vaulter
1 year ago
Marco Lachance.
Marco Lachance.
asked in HyperScale X Q&A
HyperScale X reducing the numberof nodes ?

Hi, I have a customer who is undergoing a cloud transformation.They currently have a 6-node HyperScale X cluster with approximately 40 % used it with long-term retention. The goal is to migrate all long-term retention to Metallic and reduce the number of nodes from 6 to 3 in order to use the evacuated nodes and create another cluster in another site.Is this easily achievable?Thank you.

2
Pavan Bedadala
Vaulter
1 year ago
C
Comtech
asked in HyperScale X Q&A
Does HyperscaleX have VIP. Which HSX cluster node selected for VSA access node

Good day!I would like to know how the Hyperscale X cluster is selected for the VMware backup VSA access node and how agent-based backup can point to the HSX cluster in the policy/plan.This is the first time, planning for an HSX deployment. Will there be a virtual name automatically created which can be selected in the Backup Plan/policy? 

2
C
1 year ago
C
Comtech
asked in HyperScale X Q&A
How VSA works with Hyperscale X, NBD transport mode

Hello All,Environment:I have a requirement to backup vSphere workload. The Target Storage device is Hyperscale X. This is the first time using Hyperscle X. It is a three-node cluster (Reference Architecture). Commserve will be installed as external. Question:Do I need to install VSA on Hyperscale X so that it can act as a proxy access node for vSphere backup? The transport mode is NBD. ORDoes the HSX have an inbuilt VSA it will automatically act as a VSA proxy for backup transport as NBD? VSA agent installation is not required for HSX.

2
C
1 year ago
C
Carl Brault
asked in HyperScale X Q&A
HyperScale on Dell servers

Good day Community,I have a customer running HyperScale X on Dell servers. They received a notification from Dell to update the firmware of the SSD Drive containing the DDB and Index Cache due to a security vulnerability.If we bring down Commvault, and Hedvig using the usual procedure as documented on BOL, are there any risks on doing such upgrade and is there anything else I should do prior to the upgrade? https://www.dell.com/support/kbdoc/en-pa/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac Thanks very much in advance.

2
C
1 year ago
A
Byte
AjuByte
asked in HyperScale X Q&A
After restart Hyperscale x node all disks are offline

Hi When I am restarting one of Hyperscale X node as per below doc url but after restart node the all disks on that node showing offile till I select “refresh” option from action menu, please check attached screen shots, is there is wrong or it is normal behaviour    Stopping and Starting a HyperScale X Appliance Node (commvault.com)  Thanks

1
O
Vaulter
1 year ago
J
Byte
jaleefByte
asked in HyperScale X Q&A
changing hyperscale x node ip address after creating the cluster

we have production 3 nodes and 3 nodes for DR , to aviod bandwidth issue we set up dr nodes in production site and created the cluster , done the first full copies , now we want to move it to the new site with different ip address  is it doable 

1
O
Vaulter
1 year ago
P
PaulGeorge
asked in HyperScale X Q&A
Hyperscale X stand-alone

Hi, Just want to ask if there are specific use cases or features that Hyperscale X can provide without Commvault Backup and Recovery or Disaster Recovery software? Or would I need CV backup and recovery to enjoy the features of the Hyperscale X reference architecture (i.e. would I have backup and recovery capabilities using the hyperscale X reference architecture on my servers alone without the CV Backup and Recovery license) 

1
Jos Meijer
Commvault Certified Expert
1 year ago
P
PaulGeorge
asked in HyperScale X Q&A
Commvault Hyperscale X Reference Architecture licensing

Hi! Just want to ask how the reference architecture for hyperscale X would be licensed. After acquiring a per node license, do we still need to purchase Backup and Recovery or Disaster Recovery licenses to enjoy backup and DR? Would appreciate any input on this. Thank you! 

4
S
Vaulter
1 year ago
S
Byte
SkarraByte
asked in HyperScale X Q&A
Replacement Drives for HyperScale X Reference Architecture, and adding new nodes

2 related questions -If a drive dies on one of the nodes in my RA setup, and that capacity drive is no longer available but a larger one is, can I replace the drive with the larger capacity one and the system operate with perhaps using a fraction of the capacity?  e.g. a 8TB drive dies, could I replace it with a 12TB drive (& perhaps the system just use 8TB of that space)? I want to add an additional node, but the new nodes are only available with larger capacity drives.  Can I do that, and if Yes then will it use a subset of the capacity so the usable is the same as the existing nodes?Thanks.

3
S
Byte
1 year ago
PedroRocha
Byte
PedroRochaByte
asked in HyperScale X Q&A
HyperScale X RA - FC connection to Tape and SAN based VMware VSA backups

Hello all!I would like to get insights on what should be our best deployment scenario.Consider a 3 node HSX RA where each node has 2 FC ports (2 physical ports).Consider a FC SANConsider a FC storage system (providing VMware datastores)Consider a FC Tape Library Scenario 1Each node connected to the FC SAN via the two physical ports and zoned via one port to the FC storage and the other port to the Tape LibrarySo, each node has one path to tape library and one path to storage. This way every node (which is an MA) can write backups to tape AND also run VSA SAN transport mode backups from ESXi hosts Scenario 2One or two nodes connected to the FC SAN and zoned via the two FC ports to FC StorageThe remainder node(s) connected to the FC SAN and zoned via the two FC ports to Tape LibrarySo, each node has two ports, either to Storage or Tape. This way I get path failover to storage and tape. But each node gets specialized in writing tape backups OR backing up VMware via SAN transport mode. Doe

2
PedroRocha
Byte
1 year ago
Matthew M. Magbee
Byte
Matthew M. MagbeeSocial Yottabyte
posted in HyperScale X Q&A
Hyperscale X - intellesnap not preinstalled.. Why?

Both updated iso’s from commvault store for hyperscale x deploy do not have the intellesnap package preinstalled. Was this on purpose? I mean obviously it can be installed. - just seems like something that would be there. Just curious.

3
Matthew M. Magbee
Byte
1 year ago
PedroRocha
Byte
PedroRochaByte
asked in HyperScale X Q&A
HyperScale X and VSA backups using SAN transport mode

Hello all, I'd like to understand the steps taken by Commvault when a VSA backup from a vSphere environment uses a HSX block as access nodes/proxy.  Consider that vSphere datastores are FC SAN based LUNs. So, best performance would be to use SAN transport mode on the cvlt side. During the backup operation, how the datastore LUNs are presented to the appliance? I saw in the docs the following: "For Linux proxies, you might need to rescan the SCSI or iSCSI bus after attaching devices.For MediaAgents on the HyperScale 1.5 Appliance or HyperScale X Appliance, you can use the rescan-scsi-bus.sh script to force a rescan." So, that rescan procedure, when it is required? Everytime a new datastore is presented to the virtual environment? If there's no new datastore, it is done only once during HSX deployment? Regards,Pedro

3
Jos Meijer
Commvault Certified Expert
1 year ago
PedroRocha
Byte
PedroRochaByte
asked in HyperScale X Q&A
HSX RA as VSA proxy for bothe Windows/Linux VM and FRE

Hello, We're going to soon deploy a HyperScale X Reference Architecture with 3 nodes. I would like to know, since I didn't find anywhere else, if HSX can be the proxy/access host for my VSA based backups. Can each node be a proxy? Can it perform the File Recovery Enabler (Linux VM file restore) role? Can it perform Windows VMs file recovery? My virtual environment is VMware vSphere 7. Kind regards,Pedro Rocha

3
PedroRocha
Byte
1 year ago
L
Vaulter
lawysyVaulter
asked in HyperScale X Q&A
Hyperscale X managed by 2 commcell/commserve

Hi , I have a customer that is exploring if a single HSX cluster can be managed by via 2 different commserve. His second commcell is for a small robo environment . Due to budget issues, he does not has the capital to start a new HSX cluster, hence he is thinking of leveraging an existing HSX cluster that is already tied to commcell A. Wonder if this is possible?

2
L
Vaulter
1 year ago
P
Commvault Certified Expert
PatrikCommvault Certified Expert
asked in HyperScale X Q&A
Hyperscale X 20TB Drive support

Hi, Will we see support for 20TB drives in Hyperscale X N24 Reference Architecture anytime soon. They are available for HPE A4200 servers but not in the CV support list. Also, will the HPE A4200 Gen10 Plus be available as a Reference Architecture server….maybe with 20TB drives. Regards,Patrik 

2
Pavan Bedadala
Vaulter
1 year ago
P
Bit
pirxBit
asked in HyperScale X Q&A
HSX: failed disk was not correctly replaced

We seem to run into multiple problems in our new HSX environment. Metadata disk d2 silently filled 100% on one of three nodes, data disks are all 90-95%, but in GUI only 550 of 720TB are shown as used. Not a single alert for this, all green in GUI. An then there is disk d22 / sdv on one node that failed a few weeks ago and was replaced together with support. In GUI it’s shown as mounted but in reality its not. sdu                            65:64   0  16.4T  0 disk /hedvig/d21sdv                            65:80   0  16.4T  0 disksdw                            65:96   0  16.4T  0 disk /hedvig/d23 I followed Replacing Disks in an HyperScale X Reference Architecture Node (commvault.com) but the disk is not mounted. Nov 9 11:22:38 sdes1701-dp systemd: Dependency failed for /hedvig/d22. Nov 9 11:22:38 sdes1701-dp systemd: Job hedvig-d22.mount/start failed with result 'dependency'. Nov 9 11:22:38 sdes1701-dp systemd: Job dev-disk-by\x2duuid-dfcc3e6c\x2d8152\x2d42b2\x2db0a1\x2d6742d4748d3c.d

6
Mike Struening
Vaulter
1 year ago

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