HyperScale X Q&A

Hello Everybody, During a meeting with customer where two new HSX clusters were deployed they highlighted the fact that Rocky Linux release 8.9 was out of support.Rocky Linux Release and Version Guide - Rocky Linux Wiki  Do we have any plans in future to allow the update of this OS to a higher version or this is something customer should not be worried about?Thanks in advance

Hi,I’m trying to update the OS for my Hyperscale X; however, in the documentation they stated that we should use KVM console instead of using SSH. I opened the KVM console on 1 of my nodes, and I can’t find the log in option. I wonder which button I need to press or which command I need to put there in order to log in?  

Hi,I have a situation in one of my customers. Case 240503-407 .Here is the situation : the customer start with a 3 nodes HSX cluster with 24x16TB diskHe adds a fourth node, and because of a shortage of 16TB disk availability he goes with 20TB disk (also with 768GB of ram)Now if we look at the disks on an 16TB node we see :/dev/sdn                                   17T   13T  3.7T  78% /hedvig/d15/dev/sdc                                   17T   14T  3.4T  80% /hedvig/d4/dev/sde                                   17T   13T  3.7T  78% /hedvig/d6/dev/sdw                                   17T   13T  3.7T  78% /hedvig/d24/dev/sdd                                   17T   13T  3.8T  78% /hedvig/d5and if we look at the disks on a 20TB node we see :/dev/sdt                                   19T   14T  4.3T  77% /hedvig/d22/dev/sdx                                   19T   14T  4.5T  76% /hedvig/d26/dev/sde                                   19T   14T  4.4T  77% /hedvig/d7/dev/sdf                    

Hi all,My customer use a specific commvault tunnel port instead of default one. We have installed fresh HSX reference architecture in 11.32.We have noticed that by disabling firewall on HSX node, commvault firewall is working, rather than when it’s enabled, probably due to default rule allowing the default commvault tunnel port (8403)It’s referred on this link : https://documentation.commvault.com/2023e/essential/firewall_port_requirements_for_hyperscale_x_reference_architecture.htmlIs there any way to allow a rule in firewalld to override default commvault firewall tunnel port (8403) to a specific port currently used in my customer commvault environment ? Many ThanksVincent  

Hi,reading through the BOL and it looks straight forward. Only question is, I have a two nics in my Production & Storage bonds so do I edit below for Prod in enpsf5 as enpsf5 was added to the bond when creating./etc/sysconfig/network-scripts/ifcfg-enpsf3and the same for storage /etc/sysconfig/network-scripts/ifcfg-enpsf4 & enpsf6 https://documentation.commvault.com/2022e/expert/changing_ip_address_for_hyperscale_mediaagent_nodes_01.html

Hello everyone,I’ve to configure several VLANs on 12 HSX 3.2.I’d like to know if I can do it through a script that uses nmcli or simple copy a predefined ifcfg-ethX/bondX configuration files?Thanks and regards 

Hello All,I am planning for the expansion of one of our Hyperscale X clusters on Dell Reference Architecture. I have 2 questions that I would love some input on.  -Node LimitOne of my contacts told me that there is a 12-node limit on storage pools (HCX clusters). Then after the 12th node is deployed, we should plan to make a new storage pool. I found that odd because my last contact told me that there was no limit on the number of nodes. The only limit I have heard of is the 5PB capacity that CommVault has tested internally.The no limit is documented here:Storage Pool Expansion and Capacity Planning For HyperScale X Appliance (commvault.com) The only mention of a 12 node limit I could find online is that we can only deploy 12 nodes at a time in the initial configuration. Then an announcement of the 12 node conriguration in the community forums.12 node limit doc:Planning for Deployments Larger than 12 Nodes in the HyperScale Cluster (commvault.com) Theoretically, I can deploy 24x N12 re

Hello everyone, I've to upgrade hedvig and os on hyperscale nodes.Checking the remote software cache path on HSX node, the CVAppliance folder was missing. So I've rerun download+sync of the all packages but CVAppliance folder still miss on the remote cache while on the Commserve cache folder is correctly populated.What have I to check? Thanks and regards

Hi,On the command center, I can only schedule frequency as Daily, Weekly or Monthly; what if I want to schedule the reports to run daily at 9 AM, but skip Sunday and Monday? I know on the Java console, I can select which days I want to send out the reports. I just wonder if I could do the same thing on the Command Center? Thank you.

We have just added some new Hyperscale X to our environment, and new disk libraries created.I want to move/ copy some jobs with extended retention rule to the newly created libraries. Please what is the best possible way to do this? Thank you in advance.

We’ve noticed that while using LACP mode 4  on our dell r740xd2 hyerperscales that the interfaces have unbalanced amount of traffic if you do IFCONFIG.  I have p1p2 bonded with p5p2 for the storage network.  P1p1 and p5p1 on the data traffic network.  Notice my rx packets and tx packets are very unbalanced.p1p1 tx packets are at 410Gib and its partner p5p1 is at 11TiB for example.   Does anyone see the same on their LACP config or solved this issue?  We see the same behavior on a dell 48 port switch and the cisco 9k using Cisco ACI.  Also on hyperscale 1.5 and hyperscale x deployments. p1p1: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST>  mtu 1500        ether bc:97:e1:2c:9b:00  txqueuelen 1000  (Ethernet)        RX packets 11213468144  bytes 14318195329557 (13.0 TiB)        RX errors 0  dropped 0  overruns 0  frame 0        TX packets 1279302179  bytes 440269032106 (410.0 GiB)        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0p1p2: flags=6211<UP,BROADCAST,RUN

Hello,we have a customer has commvault archiving solution, with traditional installation as below.1x cs vm in HQ site2x windows MA +index  in HQ 2x windows MA +index  in DR2x Webservers in HQ 2x Webservers in DR2x webconsole in HQ2x webconsole in DRnow customer bought  2x HSX Appliances 1x HQ, 1x DR what is the best practice to migrate the data and hardware?  im thinking of the belowdeploying the HSX with the existing CS vm  configure the HSX as MA and index nodes dash copy the data to the new HSX offload the old MAs +index  and keep the WSs and WCs as it is is this approach okay or there is a better approach? another question, if i’lll copy the data using dashcopy:will be any issue recalling/restoring the data after demoting the old MAs? will be any issue during outlook addin recalls? thanks 

Hi Team,i have started the NW configuration wizard for my Apollo 4200 based HSX nodes . on each node i have 6 interfaces( 2x 1G, 4 x 10G). when i create LACP bond1 in the wizard, i can see all my 6 interfaces available to choose for bond creation and i chose 2 10G interfaces for the LACP bond1 creation and tagged my VLAN to the bond1.However later i can assign “Commserv registration” OR “Management” only on this bond1, i dont see “data protection” and “storage pool” options in the list.any idea what could be causing this ? i have not configured switch link aggregation(LACP) yet , is this the reason i am not seeing data protection or storage pool in the list ?please provide your valuable guidance. 

Hi,am I right in saying that “Scheduling AirGap Intervals on HyperScale X Nodes” pretty much just shuts down access to the HSX between the times you enter ie 9am - 9pm ? https://documentation.commvault.com/v11/essential/scheduling_airgap_intervals_on_hyperscale_x_nodes_01.html Also, if I have a second HSX cluster in my DR Site that just stores AUX copies and I enable scheduled AirGap intervals what happens if an AUX copy is still running as it got delayed ?

  on Apollo 4200 server, we have set up all HW configurations as per Commvault documentation and then loaded ISO in ILO.Later the installation completed as above attached . But when i click "finish" button server reboots and screen is stuck in commvault hypercale page, please guide with next steps. we can see a cursor below, but no response  when we click enter.

Hello all,We are getting an error when trying to add a new node on 3 nodes cluster Hyperscales 3.x.Is there anyone who has done this and can give some tips ?Regards,Fabrice 

Hi,I have a new install on Ref Arch version 11.32I am going through the “what to do next” BOL to make sure all is secure. For the Firewall I run # firewall-cmd --state but I do not get a response telling me the state of the firewall.  I run another cmd I found systemctl status firewall and it replies. Any reason why the CV cmd in BOL does not work ?  

Hello everyone,could you please share the procedure to decomission an HyperScale X entities, stg pool, library dedup objects, etc…, in the Commcell environment? Thanks and regards

Hi Team,i request you to help me with below error i observed during my 7 x Apollo server HSX installation in DC1 site. i downloaded the ISO from commvault site to my local system and transferred to DC2 windows jump server and successfully installed in DC2 site on 7 x HPE Apollo Servers .Later i transferred the ISO to DC1 jumb server and also have verified that all HW configurations in DC1 servers are as per HSX documentation, but when i start installation on HPE apollo servers, i get below error, please help !  

Hi I am trying to change physical disk for the Commvault HyperScale X 2.x node. I am following the Commvault procedure.https://documentation.commvault.com/2023e/expert/replacing_metadata_drives_on_nodes_for_hyperscale_x_reference_architecture.html But when I am trying to change the disk, I am getting this error:[admin@klpmda12-nbk Base]$ ./CVSDS -m -l /dev/sdb -V CDS/opt/commvault/Base/cvsds: invalid option -- 'V'Please confirm that the node has been rebooted after replacing the damaged metadata drive. Press ‘y’ to confirm and continue with the process [y/n]:yThis option for Metadata Drive Replacement is supported only for HyperScale 1.xFailed to reconfigure meta data storage[admin@klpmda12-nbk Base]$ Does any one know the procedure for changing the meta data disk for a HyperScale 2.x ?Thanks in advance

Hi Team,i saw in documentation that, each node should be commvault licensed to be used as HSX nodes. So when do we install the license ? do we install it from commcell or on each Node ILO after the complete installation of HyperscaleX ? i am going to use a HPE Apollo 4200 Gen10 Server.

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN.Before proceeding, I would greatly appreciate insights from the community on the following points:Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change.Thank you.

Hi Team, please help with below query,our commserv server management interface and HSX RA nodes DP interface are in different VLAN and there is firewall in between.we have commserv server management interface in VLAN 10 and data interface in Vlan 20. Also the DP interface in HSX RA nodes will be in VLAN 20. so when we initially set up the HSX RA nodes, and we provide the FQDN/management IP of Commser server in HSX RA nodes,  for registration to the existing commserv environment. based on below provided link, we have to run some additional configuration since there is a firewall in between.https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.htmlmy question is , we have to run some commands as per steps in above link, so where do we run these commands as part of additional configuration, is it inside HSX node ? should we do these additional configuration before installing HSX ISO in nodes or after installing ISO and Setup the network s

Hi, When using HyperScale X nodes as VSA’s.  Can they be used for both full VM backup/restores and also File level backup/restores ?Any limitations with OS? Win vs Linux backup/Restores? thank you

Hey Guys!Currently we have all our HS X Nodes, one Library, in one Data Center. Now the customer wants the backuped data also available on a secon site, where they want to build up a second HS X cluster, if DC 1 is down, all backup data is available in DC 2. Solution 1, warm standby:How can i push the protected data to the 2nd HS X Cluster besides running Aux copies? Is maybe a CV HS X Feature on the backend for that solution available?Problems with Solution 1: The HSX Nodes are mostly idling, and the primary Cluster has to do all the workloads. Solution 2, striped/cloned HS X Cluster:The HS X Workloads are striped over DC 1 and DC 2, and all protected data has to be available on both sides. Benefit: We can distribute all Workloads over more HS X Nodes.So does exist some kind of (Hedvig) Storage Data replication, to sync two HS X Libraries?Or what solutions would you recommend as the “best” in this case?Thank you!Kr