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HyperScale X Q&A

Get help with all things HSX

  • 154 Topics
  • 489 Replies
154 Topics
D
Byte
DarylGByte
asked in HyperScale X Q&A
Adding a new vlan for Data Protection Network on deployed Hyperscale X

Hi Commvault Experts, I have been trying to find documentation on adding a new network (vlan network) on the Data Protection Network on the Hyperscale X based on Reference Architecture. The Hyperscale is already deployed with topology of tagged vlans and LACP. These are new servers that we need to backup, however on a new vlan. Please guide on what are the steps that need to be followed. Regards Daryl

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S
Vaulter
E
Byte
EvrardByte
asked in HyperScale X Q&A
How to Change Setting to automatically not backup user dbs

Hello! I’m currently looking to see if commvault has a configuration that we can set so the user dbs are not being backup on servers that’s being backup. Currently I am following the documentation outlined, Excluding User Accounts from Backups (commvault.com) , but I’m wondering if this can be set as a default settings to exclude user dbs. from backups.

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Erase4ndReuseMedia
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I
Vaulter
Ivan GalliVaulter
asked in HyperScale X Q&A
HyperScale X setup

Hello everyone, instead of assigning management permissions to a Hyperscale X after it has been configured (hsxsetup), is it possible to use the tenant admin account during the join to the commserve phase? Thanks and regards

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I
Vaulter
C
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Chris_LByte
asked in HyperScale X Q&A
Changing network configuration on Hyperscale X

Hello, I have a customer with Hyperscale X that currently set with a single card for Data Protection Network and another single card for the Storage Pool. There is a documentation or reference that I can use to change the actual network configuration to LACP or Active/Passive when everything is on production ? Thanks, Christian

781
Emils
Vaulter
N
Noushad
asked in HyperScale X Q&A
for commvault version 11.32, is HPE Apollo 4200 Gen10 still supported or Deprecated ?

Hello Team, Is Apollo 4200 Gen10 supported for installation of Hyperscale X to an existing commcell version of 11.32. in documentation i see both as ‘supported’ and ‘deprecated’ as below.please help to confirm

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N
T
Byte
TD89Byte
asked in HyperScale X Q&A
File level backups VSS

Hi, I just have a question that in the File Level Backup, we have an option to use VSS, and the default for this option is to use for the locked files only. I have 1 physical server, and Commvault gave an ERROR CODE [7:332]: “High contribution of backup data from locked files is observed. Consider enabling VSS for all files for this subclient for more efficient backups, while monitoring to ensure that the VSS snapshot does not unduly affect the performance of the computer.” So, should I enable the VSS to all files instead of locked file only? Thank you.

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T
Byte
A
Byte
Anders Trier RasmussenByte
asked in HyperScale X Q&A
Missing permission for run CVDiskPerf

Hi I am trying to run CVDiskPerf on a HyperScale X ver. 3 node that have ransomeware protection enabled. I am logged in as root, but when I am trying to execute the cvdiskperf command, I am getting “-bash: ./CVDiskPerf: Permission denied”. I have used this command on a HyperScale X ver. 2 cluster without any permission issues when I am logged in as the root user. Does any one know how to solve this problem=

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A
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Noushad
asked in HyperScale X Q&A
Can we add 7 HPE apollo nodes initially in hyperscale X

Can we add 7 HPE apollo nodes initially in hyperscale X and do the initial installation and bring up the configuration OR should it be i start with 3 nodes first and complete the set up and installation initially and then add rest of the 4 nodes one by one ? i see below information in documentation.

392
N
N
Bit
nhaingBit
asked in HyperScale X Q&A
change network card on hyperscale X

Hi, We have to change some of our network card on our hyperscale x appliance.We want to know if we have to use the procedure for refreshing hyperscale x appliance nodes just to reconfigure network or is there any other ways ? Regards

651
R Anwar
Vaulter
N
Noushad
asked in HyperScale X Q&A
Commvault Hyperscale X reference architecture preparation phase

i have got 3 x HPE Apollo nodes, which i want to deploy Hyperscale X, as per below Commvault Hyperscale X reference architecture document , we should validate version of hyperscaleX in the "preparing environment step". i dont understand how we can check version when we don’t have installed ISO yet on the server. my understand is, we install hyperscale X ISO on baremetal server, and this ISO also contains RHEL. https://documentation.commvault.com/2024/expert/checking_hyperscale_software_version_for_reference_architecture.html. Also , as per below link of “Setting Up the Installation Media”, if i directly mount ISO on each Server A,B,C and then when i start installation on server A, it will also start installation in Server B, C automatically or i need to manually login to Server B,C and start installation ? or both works ? Also link says about using another windows system, why do we need it and how can we access KVM of the new hyperscale X servers ? https://documentation.commvault.com/2

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I
Vaulter
Ivan GalliVaulter
asked in HyperScale X Q&A
Hedvig version

Hello, Is it possible to find a match between the Hedvig rpm version and the CVFS version ? Thanks and regards

2012
I
Vaulter
M
MDE
asked in HyperScale X Q&A
HyperScale-X and NetApp NAS Library

Hello We plan to use NetApp CSeries QLC as a Disk Library for high performance restore with HyperScale-X Do we need additional Media Agent to have the primary copy directly written to the NetApp Array then pushed to tape from the HyperScale-X nodes ? Thanks

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M
F
Fusi
asked in HyperScale X Q&A
Single Item Restore Performance

Hi guys :) Why is the restore performance so bad for big single item files like vmdk’s (100-400GB/hr)? Got the information that restores (for single Item) only reads from four disks simultaniosly, and the disks are HDDs, so random reads/throughputs are usually slow (by design). Support can’t help because it’s not an issue, and we have to live with it (if we want to stick with HSX). But thats not acceptable by our customers. Is there anything we can do? Thx Kr

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A
Byte
AnandKByte
asked in HyperScale X Q&A
VMs backup of Nutanix environment

Hello Team, Just want to check, our requirement is that to take backup of 200 vms on nutanix with vmware environment. All the VMs are replicating with Nutanix to 2nd site. We want take backup of Commvault those vms. Pls advise best practise using network based or snap based backup on this environment.We are using hyperscale 3 nodes.Some of the vms want to take application aware backup. And what is the best process will follow ransomware protection on Hyperscale environment. Thanks in advance.

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J
Vaulter
ibrahimemrekaya
Byte
ibrahimemrekayaByte
asked in HyperScale X Q&A
Add HyperScale X nodes to Active Directory

Hi, We are going to setup HyperScale X to our customer. As you know they need to create DNS records. Customer said they will do DNS records but they have a question for Active Directory integration. They are using IDM server for adding Linux servers to Windows AD. Question is; Is it possible to add HyperScale X nodes to AD with IDM?

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Scott Moseman
Vaulter
A
Byte
AjalByte
asked in HyperScale X Q&A
hyperscal x - intellisnap

installed intellisnap in one of the media agent , agent installed successfully and job got failed . now all media agents are up but i am not able enable the root account or cvbackupadmin of this media agent and i cannot login to any of the media agent using root but cvbackupadmin is able to login. i am not sure is it caused because intellisnap instllation ,i have attached log if some one can help

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Shaun Hunt
Vaulter
N
Bit
nhaingBit
asked in HyperScale X Q&A
Migrating Hyperscale X to an existing commserve

Hi, I want to know if there is a procedure when we want to migrate an existing hyperscale X to an existing commserve? Regards

812
N
Bit
T
Byte
TD89Byte
asked in HyperScale X Q&A
Sandbox for Commvault

Hi, I just have a question that does Commvault have a sandbox? I want to test restores or disaster recovery without affecting my production environment. I’m using HyperScale X and the version is at 11.28.102 currently. Thank you.

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T
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C
Byte
Chr...Byte
asked in HyperScale X Q&A
Hyperscale x does not detect Sandisk automatically

i*m using Hyperscale x nodes that are also Vsaproxyswhen adding a new Fcdisk to the node it will not be discoverd automatically. Is there an option to let discover the Hyperscale node the SAN Disk. ..Chr

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A
Byte
A
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ArdianBit
asked in HyperScale X Q&A
Impact to change the hyperscale X password root account

Hi, I have found how to change the root password on each hyperscale X node. My question is : if the root password is changed, is there an impact for the backup ?Can i change it without impact ?

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Arunkumar P
Vaulter
L
Byte
LiorRNByte
asked in HyperScale X Q&A
change sfp port from 10G to 25G on Hyperscale servers

Hello, We have an hyperscale environment with 3 nodes that works with SFP 10G - we upgraded our network infrastructure Can we just bring the Hyperscale node offline (https://documentation.commvault.com/11.24/expert/stopping_and_starting_hyperscale_x_reference_architecture_node.html) replace all SFPs (from the 10G to the 25G SFPs) and it would work? or there is some scripts that need to be run after we replace the SFPs? Best regards,

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Arunkumar P
Vaulter
T
Byte
TD89Byte
asked in HyperScale X Q&A
Data Encryption HyperSclaleX

Hi, I just have a question that, if I want to encrypt my data, I just need to go to System and check the encryption option or I need to do anything else? Thank you.

804
T
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A
Ashish Shah
asked in HyperScale X Q&A
Hypersclae X deployment

Hello, I am deploying Hyperscale X appliance with 3.2312 image and using Bonded VLAN topology with Management network and all goes ok till network setup phase 5 - it detects all three nodes and shows all correct network setup information and durign cluster validation page it gives error on “unable to obtain reverese lookup hostname for management interface. Unable to obtain 1G management reverse lookup on node…. DNS records are already created for comm server registration network and each node is reachable and also storage pool network is reachable. Is any DNS record ot create for management interface as well?? error is bit confusing and misleading. Can anyone suggets please?

1262
A
ApK
Byte
ApKByte
asked in HyperScale X Q&A
HyperScale 1.5 - HBA - VSA SAN backup

Hi All. I have a HyperScale 1.5 setup, with HBA cards installed on the nodes to be able to do VSA SAN backups. I have configured the multipath.conf to use round-robin, so the HBA card will utilize both ports on the card I have noticed that even though round-robin have been configured, it seems that only on port is utilized and that the port being used is then being maxed out. Do I miss somewhere in the HyperScale configuration where I can set the multipath setting or does anyone have any suggestions on how to utilize both ports on the HBA in a HyperScale setup? Regards -Anders

1173
Chris Hollis
Vaulter
Z
Bit
zgreenwellBit
asked in HyperScale X Q&A
Deploying new Hyperscale X RA cluster fails to upgrade due to sshd service

This is my 6th or 7th RA deployment and first time I have run into this issue. I ran through the process up setting up the 25G bonded networks (one for DP and one for storage) got the system into the commserve and then went to have it update to the latest version. cvupgradeos.py ran fine for hedvig updating to 4.7.13, but when I went to upgrade from 11.24 which was pre-loaded on the nodes the first server succeeded, but the second hung. It didn’t give me any feed back. I opened a case and have been waiting to get any feedback. I am unable to ssh between nodes now and occasionally can using the DP network. I verified that there is nothing wrong with the network stack. Ping, netstat all is good. The services are up and listening. Firewalls are disabled. I ran a nc -vvv (node name) 22 and it connects but hangs. Connection is not refused, nor terminated at the other end. Commvault on node one shows updated to the latest version but will not communicate with the commserve now. Support says

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Scott H
Vaulter
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