HyperScale X Q&A

we are failing to create 3 node Hyperscale 1.5.1 cluster (reference architecture ) the library was created but it’s offline with this error- Library status offline due to incomplete storage pool configuration. Please wait for other media agents to join this storage pool library configuration.the media agent for all 3 servers is ready.the version is 11.32.43 (commserve + the three Hyperscale nodes)  is it possible to fix the issue ? or we need to format and install again ? 

IHAC looking to deploy HSX RA and create bonded vlan’s has the following question. Can the data protection bonded interfaces be configured for a vlan that will work with dot1q/VLAN sub-interfaces? If yes, which topology we need to use? This will allow the interface to talk to multiple VLAN’s. Background:https://www.ciscopress.com/articles/article.asp?p=2990405&seqNum=2 

Hello! I’m currently looking to see if commvault has a configuration that we can set so the user dbs are not being backup on servers that’s being backup. Currently I am following the documentation outlined, Excluding User Accounts from Backups (commvault.com) , but I’m wondering if this can be set as a default settings to exclude user dbs. from backups. 

Hello everyone,instead of assigning management permissions to a Hyperscale X after it has been configured (hsxsetup), is it possible to use the tenant admin account during the join to the commserve phase?Thanks and regards

Hello,I have a customer with Hyperscale X that currently set with a single card for Data Protection Network and another single card for the Storage Pool.There is a documentation or reference that I can use to change the actual network configuration to LACP or Active/Passive when everything is on production ?Thanks,Christian

Hello Team, Is Apollo 4200 Gen10 supported for installation of Hyperscale X to an existing commcell version of 11.32. in documentation i see both as ‘supported’ and ‘deprecated’ as below.please help to confirm  

Hi, I just have a question that in the File Level Backup, we have an option to use VSS, and the default for this option is to use for the locked files only. I have 1 physical server, and Commvault gave an ERROR CODE [7:332]: “High contribution of backup data from locked files is observed. Consider enabling VSS for all files for this subclient for more efficient backups, while monitoring to ensure that the VSS snapshot does not unduly affect the performance of the computer.” So, should I enable the VSS to all files instead of locked file only?Thank you.

Hi I am trying to run CVDiskPerf on a HyperScale X ver. 3 node that have ransomeware protection enabled.  I am logged in as root, but when I am trying to execute the cvdiskperf command, I am getting “-bash: ./CVDiskPerf: Permission denied”.I have used this command on a HyperScale X ver. 2 cluster without any permission issues when I am logged in as the root user.Does any one know how to solve this problem= 

Can we add 7 HPE apollo nodes initially in hyperscale X and do the initial installation and bring up the configuration OR should it be i start with 3 nodes first and complete the set up and installation initially and then add rest of the 4 nodes one by one ? i see below information in documentation.  

Hi,We have to change some of our network card on our hyperscale x appliance.We want to know if we have to  use the procedure for refreshing hyperscale x appliance nodes just to reconfigure network or is there any other ways ?Regards

i have got 3 x HPE Apollo nodes, which i want to deploy Hyperscale X, as per below Commvault Hyperscale X  reference architecture document , we should validate version of hyperscaleX in the "preparing environment step". i dont understand how we can check version when we don’t have installed ISO yet on the server.my understand is, we install hyperscale X ISO on baremetal server, and this ISO also contains RHEL.https://documentation.commvault.com/2024/expert/checking_hyperscale_software_version_for_reference_architecture.html. Also , as per below link of “Setting Up the Installation Media”, if i directly mount ISO on each Server A,B,C and then when i start installation on server A, it will also start installation in Server B, C automatically or i need to manually login to Server B,C and start installation ? or both works ?Also  link says about using another windows system, why do we need it and how can we access KVM of the new hyperscale X servers ?https://documentation.commvault.com/202

Hello,Is it possible to find a match between the Hedvig rpm version and the CVFS version ?Thanks and regards

HelloWe plan to use NetApp CSeries QLC as a Disk Library for high performance restore with HyperScale-XDo we need additional Media Agent to have the primary copy directly written to the NetApp Array then pushed to tape from the HyperScale-X nodes ?Thanks

Hi guys :)Why is the restore performance so bad for big single item files like vmdk’s (100-400GB/hr)?Got the information that restores (for single Item) only reads from four disks simultaniosly, and the disks are HDDs, so random reads/throughputs are usually slow (by design). Support can’t help because it’s not an issue, and we have to live with it (if we want to stick with HSX). But thats not acceptable by our customers. Is there anything we can do?ThxKr

Hello Team,Just want to check, our requirement is that to take backup of 200 vms on nutanix with vmware environment. All the VMs are replicating with Nutanix to 2nd site. We want take backup of Commvault those vms.Pls advise best practise using network based or snap based backup on this environment.We are using hyperscale 3 nodes.Some of the vms want to take application aware backup. And what is the best process will follow ransomware protection on Hyperscale environment.Thanks in advance. 

installed intellisnap in one of the media agent , agent installed successfully and job got failed . now all media agents are up but i am not able enable the root account  or cvbackupadmin of this media agent and i cannot login to any of the media agent using root but cvbackupadmin is able to login. i am not sure is it caused because intellisnap instllation ,i have attached log if some one can help

Hi, I want to know if there is a procedure when we want to migrate an existing hyperscale X to an existing commserve? Regards

Hi,I just have a question that does Commvault have a sandbox? I want to test restores or disaster recovery without affecting my production environment. I’m using HyperScale X and the version is at 11.28.102 currently.Thank you.

Hi,I have found how to change the root password on each hyperscale X node.My question is : if the root password is changed, is there an impact for the backup ?Can i change it without impact ?

Hello,We have an hyperscale environment with 3 nodes that works with SFP 10G - we upgraded our network infrastructure Can we just bring the Hyperscale node offline (https://documentation.commvault.com/11.24/expert/stopping_and_starting_hyperscale_x_reference_architecture_node.html) replace all SFPs (from the 10G to the 25G SFPs)and it would work? or there is some scripts  that need to be run after we replace the SFPs?Best regards,

Hi,I just have a question that, if I want to encrypt my data, I just need to go to System and check the encryption option or I need to do anything else? Thank you.  

Hello,I am deploying Hyperscale X appliance with 3.2312 image and using Bonded VLAN topology with Management network and all goes ok till network setup phase 5 - it detects all three nodes and shows all correct network setup information and durign cluster validation page it gives error on “unable to obtain reverese lookup hostname for management interface. Unable to obtain 1G management reverse lookup on node….DNS records are already created for comm server registration network and each node is reachable and also storage pool network is reachable. Is any DNS record ot create for management interface as well??error is bit confusing and misleading. Can anyone suggets please?   

Hi All. I have a HyperScale 1.5 setup, with HBA cards installed on the nodes to be able to do VSA SAN backups.I have configured the multipath.conf to use round-robin, so the HBA card will utilize both ports on the card I have noticed that even though round-robin have been configured, it seems that only on port is utilized and that the port being used is then being maxed out.Do I miss somewhere in the HyperScale configuration where I can set the multipath setting or does anyone have any suggestions on how to utilize both ports on the HBA in a HyperScale setup? Regards-Anders

This is my 6th or 7th RA deployment and first time I have run into this issue. I ran through the process up setting up the 25G bonded networks (one for DP and one for storage) got the system into the commserve and then went to have it update to the latest version. cvupgradeos.py ran fine for hedvig updating to 4.7.13, but when I went to upgrade from 11.24 which was pre-loaded on the nodes the first server succeeded, but the second hung. It didn’t give me any feed back. I opened a case and have been waiting to get any feedback.  I am unable to ssh between nodes now and occasionally can using the DP network. I verified that there is nothing wrong with the network stack. Ping, netstat all is good. The services are up and listening. Firewalls are disabled. I ran a nc -vvv (node name) 22 and it connects but hangs. Connection is not refused, nor terminated at the other end. Commvault on node one shows updated to the latest version but will not communicate with the commserve now. Support says

Hello Team,One of our requirement is that the current commvault is running hyperscale environment and Commserve also running on hyperscale. Now the hardware want to refresh it, so we are planning to go new hyperscale with new commserve or will migrate existing commserve with all backup data and existing policies. Please advise how to approach this migration. Thanks in advance.