Question

Direct connection to CS is required to complete the HSX setup behind a firewall or can we using cascade proxys to complete the setup to register with the CommServe?

  • 2 April 2024
  • 2 replies
  • 75 views

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The HyperScale nodes and the CommServe are separated by a firewall, the only way that we want to communicate is through proxys gateway.

Is it possible to complete the hyperscale setup without a direct connection and using a network topology for cascade proxys ?

We proceeded with ./registertocs.py as suggested on https://documentation.commvault.com/2023e/expert/unable_to_connect_to_commserve_server_behind_firewall_during_setup_01.html, but this failed with a timeout to CS.

We also added: 

/etc/CommVaultRegistry/Galaxy/Instance001/HyperScale/.cvmanager.cfg:

[Step_Control:ValidatePreInstall]
validate_cs_setup=SKIP 

[Step_Control:Install]
self.register_with_cs=SKIP

 

Thank for you help.


2 replies

Userlevel 5
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Hello @Chris_L 

Thanks for the great question. I do not think there is any difference when setting up the route and if your environment is One-way, Tow way or Via Proxy. 


Step 2 of the following goes over how to setup the network for HS clients. 
 

  1. Configure a one-way network route between the CommServe and the HyperScale client using a predefined network topology.https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.html

 

Please advise if this answers your questions. 


Kind regards
Albert Williams

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Hi Albert,

I already did theses step before using the “https://documentation.commvault.com/2023e/expert/unable_to_connect_to_commserve_server_behind_firewall_during_setup_01.html

I can confirm is not work like one way or 2 way direction, the hyperscale nodes are not able to do the communication through the proxys to initiate the communication with the Commserve for the registration.

After talking with a Commvault engineer, it’s seems not really supported or that need dev team.

So it’s good to know,

Thanks

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