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The worst support I have ever experienced

  • October 17, 2025
  • 7 replies
  • 134 views
R
Bit
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We have had this product for several months and I can’t get it to work and every case I have created gets an automated message every week saying they are working on it but I have never had an actual response. 

Then I get frustrated and close the case and create a new different one, and the automatted feedback message gives a link to give 5 stars on everything and submits it with no input. 

The absolute worst and then they pad the numbers with the false 5 star reviews. 
We very much regret this purchase

Best answer by Michael Mancino

​@RLA  - Thank you again for your time earlier, truly apprciate your time and feedback. As discussed, you have my direct contact information so if anything further is needed, please do not hestiate to reach out. 

    7 replies

    Mohammed Ramadan
    Forum|alt.badge.img+6

    Hi ​@RLA 
     

    I’m truly sorry to hear about the difficulties you’ve experienced. I completely understand how frustrating that must be, and I appreciate you taking the time to share your feedback.


    Could you please share a brief summary of your request 
     

    We really want to help resolve this for you as soon as possible 
    Best Regards,
    Mohammed Ramadan
    Data Protection Engineer

     

    https://www.linkedin.com/in/eng-mohammed-ramadan/
    R
    Bit
    Forum|alt.badge.img+1
    • RLA
    • Author
    • Bit
    • October 17, 2025

    I just want the backup to run when it’s scheduled. Not a difficult request or a difficult configuration. Pretty out of the box configuration for this. 

    G
    Vaulter
    Forum|alt.badge.img+11
    • GseibakVaulter
    • Vaulter
    • October 17, 2025

    ​@RLA  - do you happen to recall the ticket number ? or can you send me the logs directly. if the schedule is not working, we can figure out the reason.

    Gary Seibak - TAM Commvault
    M
    Vaulter
    Forum|alt.badge.img+9

    Hello ​@RLA,

     

    Thanks for reaching out and expressing your concern. I’ll be reaching out to you shortly via email to assist further. 

    Jennifer Kelley
    Mohammed Ramadan
    Forum|alt.badge.img+6

    Hi ​@Michael Mancino 

    May I kindly ask you to share the details here so we can take a closer look about the problem ?

    Best Regards,
    Mohammed Ramadan
    Data Protection Engineer

    https://www.linkedin.com/in/eng-mohammed-ramadan/
    M
    Vaulter
    Forum|alt.badge.img+9

    ​@RLA  - Thank you again for your time earlier, truly apprciate your time and feedback. As discussed, you have my direct contact information so if anything further is needed, please do not hestiate to reach out. 

    G
    Jennifer Kelley
    Onno van den Berg
    Commvault Certified Expert
    Forum|alt.badge.img+20

    ​@RLA Really curious to understand where you ran into, because the Commvault platform is pretty straightforward these days, especially for greenfield environments. 

    Ralph
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