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Error discovering servers via AD.

  • August 31, 2026
  • 1 reply
  • 13 views

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We are having trouble discovering computers using this option; does anyone know how to fix it?We have tried the following steps:– Go to Control Panel → Credential ManagerRe-enter the AD credentials in Credential Manager.Alternatively, Security → User Accounts – Verify and update the account used for:Active Directory discoverySoftware installation workflowPush installation operations

 

  

1 reply

Hi ​@Juanpa25 ,

You need to Configure Active Directory in the CommCell at first, please refer to the documentations below,
Selecting Computers from a Directory Service During Remote Installations
Domain Controller Settings for Active Directory
Add Active Directory Server/Enter Active Directory Server Information/Enter Directory Service Server Information

If you still couldn’t get it working, please open a support case with the CommServe team, and upload the commserve logs + CSDB and note the time when you got the failure