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Sybase backup failing - Error Code: [71:30]

  • May 3, 2024
  • 3 replies
  • 830 views

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Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

3 replies

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Hello @SSP 

I had a look internally and I can see there are 21 other tickets that report this error but they all have different solutions and troubleshooting steps depending on other factors in your environment.


I recommend you go ahead and raise a support ticket to troubleshoot this issue

 

Kind regards
Albert Williams


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  • Apprentice
  • January 17, 2025

Hi @SSP, can you share the solution provided by Commvault


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  • Vaulter
  • July 14, 2026

Please check the online documentation of SAP:

SyBooks Online

https://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc36273.1572/html/sprocs/X24115.htm

 

specifies the amount of the database you want dumped.

dumps the whole database without determining which pages are allocated or not. The total space used by the archive image or images is equal to the size of the database. Using this option has the same effect as using the options reserved_threshold=0 and allocation_threshold=0.

dumps only the allocated pages, which results in the smallest possible archive image. This option is useful when dumping to archive devices for which the throughput is much smaller than that of the database devices such as QIC tape drives. Using this option has the same effect as using the options reserved_threshold=100 and allocation_threshold=100.

specifies that default values should be used. When used with:

  • archive_space – this option dumps the database with the reserved_threshold and allocation_threshold options set to their default values. Use this to reset Backup Server to the default configuration.

  • reserved_threshold – default specifies 85 percent.

  • allocation_threshold – default specifies 40 percent.

dumps all the pages belonging to the database in a database disk if the percentage of reserved pages in the disk is equal to or greater than nnn. For example, if you specify nnn as 60 and if a database disk has a percentage of reserved pages equal to or greater than 60 percent, then the entire disk is dumped without determining which pages within that disk are allocated. The default for this option is 85 percent.

an integer value between 0 and 100 that represents the value of the threshold. It is used to determine how much data to dump.

When used with reserved_threshold, if the percentage of reserved pages in the disk is greater than the value specified, all the pages of the database in a database disk are dumped.

When used with allocation_threshold, if the percentage of allocated pages in an allocation unit is greater than the percentage specified for allocation_threshold, all the pages within an allocation unit are dumped.

dumps all the pages in the allocation unit if the percentage of allocated pages in the unit is equal to or greater than nnn. For example, if nnn is specified as 70 and if the percentage of allocated pages in an allocation unit is equal to or greater than 70 percent, then the entire allocation unit is dumped without determining whether pages within that allocation unit are allocated or not. If the reserved_threshold setting causes the whole disk to be dumped, the allocation_threshold setting is ignored for the disk. The default for this option is 40 percent.

allocation_threshold

nnn

reserved_threshold

default

minimum

maximum

archive_space