Our support ecosystem brings together skilled engineers, shared global knowledge, and continuous training. It also showcases the use of innovative technological advancements. One such innovation is Arlie, our AI-enabled support assistant.
Arlie reads logs, identifies patterns, and surfaces insights before small issues turn into major problems, helping our engineers deliver faster, smarter resolutions. This lets the team focus more on understanding the customer’s situation and less on searching through raw data.
Arlie is enabled for all SaaS customers by default in Command Center today and is available in Command Center starting with SP40 for software customers. Read more about enabling Arlie in the documentation here. You can also access it via arlie.commvault.com or through our Support portal.
Having Arlie in our customers’ hands enables you to search for solutions directly without having to wait on Commvault. This can be a lifesaver while handling critical, time-sensitive issues. Arlie can be your accelerated, “always-on” problem solver, and our support engineers are always available to provide clarity and deeper assistance.
Read more about Arlie here:
If you’ve recently experienced AI-assisted support within our ecosystem, I’d love to hear your thoughts through this brief Arlie feedback survey. Your feedback directly helps us refine our approach. Every insight you share will help strengthen our capabilities.
I look forward to sharing more about Arlie, and we’d love to hear from you about your questions, ideas, and how you’re testing and using Arlie.
