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Failed to authenticate with Netapp. Please validate the credentials || NDMP NAS Backup - metallic

  • March 25, 2026
  • 1 reply
  • 6 views

Prateek Kumar
Novice
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Hey Everyone,

 

We are configuring a File server backup which is hosted on NAS using commvault metallic. We are configuring the NAS Backup using NDMP. We are able to preview(browse) the File server content in the metallic.

Issue: But while performing the “test connection”, we could see the error - Failed to authenticate with Netapp. Please validate the credentials.

We are working with commvault since last 10 days and still no resolution is provided, so i thought to check this with community guys…. we have validate all the pre checks like user account, access node and ports… all are in place. We could also see the SSL certificate is validate.
 

Please let us know your view on this.

Best Regards.

1 reply

Lukas3D
Explorer
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  • Explorer
  • March 25, 2026

Hi,

have you reviewed the logs at the backup host? Maybe there will be something helpful in the CVMA or CVNetChk, there’s more logs under the installation path, :\Program Files\Metallic\ContentStore\Log Files