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Question

Downloads are not completing

  • August 19, 2026
  • 1 reply
  • 15 views

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After I restore an Exchange folder, and then export it, it doesn’t complete. When I look at the destination folder it shows a file that is the correct size but it is named “Unconfirmed xyz.crdownload”.

1 reply

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  • Vaulter
  • August 20, 2026

Hi ​@DanFitz ,

You may try exporting the file in different format (CAB or PST). Follow the below doc:

https://documentation.commvault.com/11.42/software/exporting_exchange_online_mailbox_folders_or_messages_to_pst_or_cab.html?view=saas

 Else, alternete option will be to perform a Out of place restore of the Item/folder you want to restore. Refer:

https://documentation.commvault.com/11.42/software/restore_individual_exchange_online_mailbox_item.html?view=saas

If the issue still persists, you may raise a support ticket to get the issue reviewed as Download should work fine if the export status is showing completed.