Commvault Cloud Topics

Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library [RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode [126] output [] errorStr [ERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have fac

Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts

Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie 

Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor

I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with. 

Hi All, we would like to build our own montoring for Commvault over the rest api. My Question now is regarding the commserve failover. We are running 2 Comsmerve in 2 Datacenters with the build in commserve failover. Now when we use rest api we need to connect to the comsmerve but when the failover planed or unplaned occures the rest api commands run into nirvana.  Do you have an idear or an solution what we can to to run the api commands againts both ? 

I am planning an infrastructure refresh where I need to retire an existing MediaAgent and migrate its FC-attached tape library to a newly deployed Commvault HyperScale Edge node.My main focus is ensuring data path consistency, avoiding any library deconfiguration, and maintaining restore capabilities. The planned high-level workflow is: Re-zone the FC tape library to the new HyperScale Edge node. Validate OS-level hardware detection on the Edge node. Use Expert Storage Configuration to perform Exhaustive Detection, adding the new Edge MA to the library while keeping the existing configuration intact. Execute "Change Data Path" on the relevant Storage Policy Copies to point to the new Edge MA. Perform standard MediaAgent Retirement on the old node. I am looking for technical validation of this workflow. Specifically: Are there any HyperScale Edge-specific prerequisites or limitations regarding direct-attached or FC-switched tape libraries? What are the known issues regarding e

Error Code: [14:286]Description: Index reconstruction failed. Reason [Restore of Index logs failed from media [lenovo_disklib2 ]. Please check whether media is in library and retry.].Source: baas-media04, Process: BrowseDear! This is a file system restore (dump_log) that is failing at 5% completion. Previously, we had conflicts with backup jobs running on the same server, so I created a Blackout Window schedule to prioritize the restore. However, I have a DDB_Reconstruction job running, which I believe might be causing the conflict. This is why it's generating this failure. Could you please validate this?Best Regards,Sirlene

Hello Team,Do we have any roadmap or update regarding VMware supportability on HPE VME?I reviewed the compatibility for version 11.32, and I do not see VMware listed as supported. However, could you please share any updates on the internal development roadmap for VMware support on HPE VME?Regards,Srini

Can Commvault store full backups and incremental backups in separate buckets, with immutability enabled only for the full backup bucket, to optimize costs? If feasible, what are the pros, cons, and key considerations of this design?

Hi, I have a hpe vme essentials cluster with 3 nodes, I trying to configure this in commvault so I can do a test backup of a vm that is running on that cluster.we are running 11.40 I’am using following document https://documentation.commvault.com/11.40/software/configuring_backups_for_hpe_morpheus_vm_essentials_vms.htmlBut I don’t understand how to create and use the access node?I don’t have the access node tile under Manage-infrastructure to add a new one? 

Hi,We are decomissioning our VMware media agents and only using Azure hosted Median Agents. The new Azure Media Agents arent showing as access nodes for vcenter backups. I’ve read about installing VSA but cannot find the install files or an accurate guide to do this. All groups and software between old (vmware) and new (azure) media agents match. Thanks

Hi, I need to do this once again at a customer,I have already done this in the past but one point in the documentation I note down in 11.20 and it’s the same thing in 11.24 ! It is not clear see the highlighted RED? Source Computer Stop all running jobs on the CommServe, or wait for the jobs to complete. Disable all CommCell activities. From the CommCell Browser, right-click the CommServe node and then click Properties. On the Activity Control tab, clear all the check boxes, except for the Enable All Job Activity check box. This prevents new jobs from starting, except for disaster recovery operations, which you need to perform later in this procedure. Click OK. Take note of all the disk libraries configured on the CommServe computer. Copy the content of index cache folder located in the following location to another accessible location. C:\Program Files\CommVault\ContentStore\IndexCache If a File System agent is installed, copy the job results folder to another loc

We have a commserve in AWS, which host name is its ip address. We can access the web portal with the ip as a url on Windows laptops, however other members who use a mac machine cant. From what I gather from minor research if I create a proxy server with a fqdn this should resolve the issue for the MAC users and the ip cache issue.Has anyone ever dealt with something like this? Or have an alternate solution, that does not involve changing the hostname of the commserve itself?

Hi,According to the documentation, version 11.40 of the agent can be installed on the CentOS 6 operating system. However, the documentation only mentions the PowerPC architecture.https://documentation.commvault.com/11.40/software/end_of_life_deprecated_and_extended_support_for_platforms.htmlIs this also supported for Intel processors? I noticed that x64 support is available for newer versions of CentOS.

We have newly provisioned HSX platform and we are doing VSA backups on Vmware 8We are utilizing Intellisnap At the moment we have one job using PRD tag and another job doing non-prd and UAT tagsThese are HSX nodes (11) and over 1000 VMs Although the backups are running the backup copies seem to be taking a long time (NBD; we will migrate to SAN mode)Also, we have tag based exclusions; so if a VM is both in excluded tag(RDBMS should not be snapshotted) and included tag (Some RDBMS should be which dont have agent based backup) the VMs does not get backed up; we are currently manually adding those vms to backup and that seem to work. Is there a better way to use tags say we will have to add specific VMs to configuration In our old Commvault  environment we have VM data-store based jobs (IntelliSnap again) but these had virtual proxies and because each ds backup triggered at a different time and separate virtual proxies(hot-add); it seemed more efficient in terms of backup copies.  Now the

The topic generally covers a few points.We have an “older” backup system, running Windows Server with “suitable” hardware specs, containing >50 TB of storage. No cloud stuff etc. but an LTO-9 library attached.Why is the fragmentation so high at all. I’ve configured allocation of writeblocks to 1024 MB. But it seems to clearly not do - or keep - that. I hoped to find help in:  But the recommendation to use “space reclamaition” instead of defragmenting sounds like someone has no clue about the topic. If my library is “full”, I can’t reclaim anything and by that it does not help the fragmentation-status the tiniest bit. For DR-use, we not only save the dr-backups (config etc.) but also have a scheduled job running, that backs up (copies) all library-files from storage to our tape library (also enabling us to airgap data frequently - good for ransomware attacks). But due to the fragmentation, our backup process is limited by the RAID containing the library. It’s still “spinning rust”

Hi.I am in the process of using the batch file created by the “Save as Script” option to start backup jobs.Manually executing the batch file results in an error to saving the token file. When elevating the Command Prompt to Administrator the job successfully starts, save the token and executes.The user is added as a Local Administrator.Is there a way to bypass UAC during the execution of the command?Thanks. 

Hi, is it possible to use intellisnap on vme essentials like it’s possible on vmware

any idea on the below error ,  Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of allocate command on ch1 channel at 12/01/2023 13:13:35 ORA-03113: end-of-file on communication channel ] Source: grb-srv-opr, Process: ClOraAgent we restarted the server and services backup 4,5 backup ran sucessfully again we are facing same issue 

Hi All, maybe you have an idear. I have an VM wich is running under nutanix ahv. The VM has an size of 25TB with only one disc. The Backup is not the problem incr jobs running ine also synthfull is okay.  But the problem is the tape out. During the single stream with 25TB the auxcopy job runs 36h  Is there any possibility to increase the tape out speed. Yes more discs could be helpfull but no option more multiplexing also in idear but will be decrease the restore process.

Are there any official announcements that permanent licenses are converted to subscription base models?

Hello everyone,I am planning a MediaAgent hardware refresh in an enterprise environment. The backend storage is a SAN-attached Hitachi array (Disk Library) connected via Cisco MDS. The Hitachi storage remains unchanged; only the MA server hardware is being replaced.Environment & Requirements: The new MA must retain the exact same Hostname, IP address, and Commvault Client Name. DDB and Index Cache are currently on local NVMe/SSD drives and need to be migrated to local NVMe drives on the new server. Operating System: Windows Server. Commvault environment matches the same Feature Release (FR) and Maintenance Release (MR). Proposed Execution Plan: Staging: Build the new MA with a temporary Hostname and IP. Install MPIO, HBA firmware, and drivers matching the Hitachi/Cisco Support Matrix. Freeze State: Suspend all jobs, disable Backup/Restore activity on the old MA, and completely stop all Commvault services to prevent DDB corruption. Local Data Copy: Robocopy the DDB and Ind

Hi All,I'm looking for technical resources and experience in integrating Commvault with Morpheus.What is the integration architecture?Is it possible to match tenant between Morpheus and Commvault? If so, how? So far, I've found only one link on the subject at Morpheus:Commvault — Morpheus Docs documentation (morpheusdata.com)In the integration section of this link, it says to add the IP or Hostname of the CommServe”, but I'm under the impression that it refers to the Web Server (in our architecture, the Web Server is not hosted on the Commserve). Thanks,Luc

Hello community, we used a deduplicated WORM cloud storage pool  for a while but needed to start fresh because of unexpected growth.In the process of aging the data of the old pool we noticed an issue because of the default 1 cycle retention which required a workaround to bypass the cycle retention.Therefore we would like to enable zero cycle retention on the new WORM pool like described here: Configuring WORM Storage LockWhen preparing the pool and assigning the first storage policy to it I noticed that the cycle retention got increased to 1 after enabling WORM despite running the command from the documentation beforehand.So my question is: Is there more to do than described in the documentation to enable the zero cycle retention on WORM pools or is the GUI just “showing” 1 cycle but using 0 in the background?