Commvault Cloud Topics

Hi folks,A few questions for you.We have HPE Apollo 420 Gen10 nodes and one of them is reporting a fan failure in its iLO.This has been confirmed by the vendor and we are replacing it soon. In meantime I have checked the HyperScale Health Report and is reporting all fans OK across all nodes.Why is that?How Commvault is providing data to the HyperScale Health Report?If this is not a reliable data, why to bother showing this in the report?

How to produce a Restore report specifically source media is TAPE?  Please note that the SP has the Disk primary and Tape secondary.  Attempted to produce one but unfortunately 'source' media is always disk. 

Hi,what is the best way to allow a user, that created a credential vault, to add further user or groups to this new created vault ?the user is per default, not allowed to change the security settings of his own vault entry.the vault should be made available to other user after it has been created ba a restricted user.the only option I found to achieve this, is to grant the global → change security settings permission on the commcell level.But this will allow the user to change other objects permissions as well, what is not desired.(CommCell is running with CV11.40)rgdsKlaus 

We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place.

EnvironmentCommvault Version: 11.40.51 Windows Server CommServe and MediaAgent installed on the same server Primary Storage: Disk Library (Deduplication Enabled) Secondary Copy (Copy-2): Remote Disk Library (Deduplication Enabled) Copy-2 uses its own Global Deduplication PolicyDisaster Recovery Test ScenarioConfigure a Primary Deduplicated Disk Library. Configure an Auxiliary Copy (Copy-2) to a remote deduplicated Disk Library. Run backups successfully. Run Auxiliary Copy successfully. Create a CommServe Disaster Recovery Backup. Simulate a complete disaster: Original CommServe is lost. Original MediaAgent is lost. Original DDB files are completely lost. The remote Copy-2 Disk Library (Chunk Store) remains intact. Install Commvault 11.40.51 on a new Windows server. Restore the CommServe using the DR Backup. Reconnect the existing remote Disk Library.Current StatusAfter DR recovery:CommServe recovery completed successfully. Storage Policies were restored. Disk Library was restored an

Hi everyone,I am looking for advice in associating VM's on a shared vCenter to different companies. We have a big MSP vCenter where a lot of our customers have their VM environment that we protect with Commvault.We currently use server groups that are associated to VM folders on the vCenter. The server group is associated to a company so the VM's are automatically associated to a company. This feels a bit of a workaround but it is working at the moment.I also saw thread Assignment of VM's to Companies which explains this solution with VM tags which is almost the same solution.As the referenced thread is 3 years old, is there a better way to do this? We tried adding the same vCenter multiple times to create different selections for companies but this does not work.Kind regards,Paul G

Hello,Notes Database 9.0.x (IBM Domino 9.0.x Social Edition 64 bit) is not in list of supported versions for 11.36. and 11.40 agent versions (https://documentation.commvault.com/11.40/commcell-console/notes_database_system_requirements.html).Last it was mentioned as supported at least in 11.24. I need to upgrade agent from 11.24 to 11.36 or 11.40. Does anyone has practical experience, will it work?At same time  “IBM Domino 9.0.x Social Edition 64 bit” in not in Deprecation Notices list: https://documentation.commvault.com/11.40/software/deprecation_notices.htmlThank you! 

Hi,what is the best way to achieve, that a (restricted) user, who created a derived plan, gets the permission to change security settings of his new created plan ?I’d like/need to share the plan with all members of a specific user/secrity group.The plan should be accessible by all members of that groupthe system created Role: Plan Creator is automatically assigned, but this does not include the change security settings permissions and cannot be altered, since system created.(CommCell is running on CV11.40)rgdsKlaus

Dear Community,Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:How can I easy see that SA was used or not?We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.In the command center, I must differentiate between backup jobs and Aux copy jobs.Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.I am not able to find. Can you help?My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.We currently analyze logs or the network traffic to get clear results which is not useful. Thanks in adv

As often, Arlie can't answer my question. The first response is always very confident, but when I ask for documentation, links, or other supporting information, it backs down and ultimately tells me to contact Commvault Support or my Commvault account representative.And Commvault Support has become pretty good at simply forwarding Arlie's answers, so I think the quickest way to get a real answer is to ask here.We need to backup Atlassian Jira. I see Commvault SaaS has a solution for this.But what if I want to back it up on-premisses. Is this possible?Arlie says no problem, simular as Saas, but cannot provide me more info than that.So, my question, can we? And if so, can I find this information and configuation guide online?

Hi everyone,I'm looking for some advice regarding a tape backup issue in Commvault.Environment:    Commvault Web Console v11.40.42    HPE Ultrium LTO-6 standalone tape driveThis tape drive was previously used in another backup solution. Before using it with Commvault, I:    Stamped the tape media.    Used the Delete and Reuse option to erase the existing contents.    Set the tape as Primary media.    Started a backup job.The first backup completes successfully and writes about 1.16 TB of data. However, after the backup finishes, the tape media is usually marked as Unavailable, and sometimes it is marked as Full.From my understanding, an LTO-6 tape should have a native capacity of around 2.5 TB, so I'm not sure why Commvault considers the tape full after only about 1.16 TB of backup data.When I start another backup job, Commvault prompts me to insert a new tape instead of continuing to write to the current tape.I also noticed the following:    If I power cycle the tape drive, the tape a

Hi All I have enabled the Multi person authorization - Restore request. The users I have in my environment only have very few permissions, only able to do backup and restores.Now that the above have been enabled, my users don’t see the request in the job controller in the Java Console even though I have placed them in the “User groups which can authorize the request”.If I look in the documentation under Multi person authorization - FAQ it states:3. Do users need special permissions to be an approver to authorize requests?No, users do not need any specific permissions to approve a request. Instead, they must belong to the user group configured as the approver group.FAQ for Multi-Person Authorization But still its not working, as the users cannot see the request. What am I missing, I guess some permissions anyway? Regards-Anders 

Hi,I’m using Microsoft CSVs for quite some time now, to setup shared libraries on block storage.My current setup on Windows 2025 (24H2) is now reporting an incompatible filter driver in the filesystem stack.Up to Windows 2022, I do not see this behaviour.The incompatible driver, leads to indirect I/Os against the Filesystems, which leads to a degradation in throughput and increase in CPU and network utilization on the MediaAgents.Is there an update available, fixing this in CV11.40 ?I’m currently using MR56 in the environment and deactivated the Ransomware Protection on the MediaAgents to avoid this.Once activated, the CVDLP filter driver gets active again and the ClusterVolumeState changes from direct to indirect due to incompatible filter driver.I faced a similar issue some 10 years ago with Version 11.6 of Commvault and Microsoft 2012R2, where this has been solved by Commvault with a patch/FixBRKlaus

Good morning,I'm trying to optimize the RAM usage on the Commserver. The Commserver is currently running on OS 2022 with SP 11.36 and has 80 GB of memory.At the moment, I consistently see memory usage of around 85%. SQL Server is using approximately 31 GB, while datacube.exe is using about 21 GB.The Commserver is also running indexing, which has 20 GB reserved, and SQL Server has 31 GB allocated.What would be the best way to reduce the overall RAM usage? Is 31 GB allocated to SQL Server too much?I understand that it's generally recommended to reserve about 50% of the total RAM for SQL Server, but I'd appreciate your advice on the optimal configuration in this case. What would happen if I reduced the amount of RAM allocated to indexing or to SQL Server? Are there any potential performance impacts or risks that I should be aware of?

We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogsMachine : CommserverFile    : WebServer.log 5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console[AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/receive5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb request handling interr

Hello,I have been reviewing the Commvault Risk Analysis and Data Classification capabilities, and I have also performed some lab testing to better understand how the feature works.Based on the documentation and my testing, I understand that data can be classified using:Predefined Commvault classifiers Microsoft sensitivity labels/classifications Custom classifiers by providing a set of representative sample files (at least 50 files) for the document typeHowever, I have a question regarding a specific use case.What if an organization does not know what types of data it currently has and wants to discover and classify unknown data across its environment?The current classification methods seem to require either predefined categories or prior knowledge of the document types. In this scenario, how can Risk Analysis help identify and classify data that is not already known or defined?Am I missing a capability within Risk Analysis that addresses data discovery for unknown content. 

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions,

Hi, We’re looking for designing a commvault solution using companies. We would like one company per company that support, and then one company connected to this parent company using the reseller mode for different solutions we are working on with this subcompany. Is this the intended design choice for this type of environment?I’m also having a bit of trouble with understanding the access control to users in multiple companies. How can we control this? At what level should I be creating a user (commcell, parent company, subcompany)? And how do I delegate a user multiple subcompany access or full company access? It seems like I can not give company access to a commcell user. That would mean that I would need to create one subcompany login and role for each subcompany that we create, is that really by design?I can’t really see the vision here in commvaults access control strategy, and can’t seem to find any documentation specific on companies either. Kind regards,Daniel

Why does the console show 196.7 GB of data? I'd like to delete that data from OneDrive to free up space.

We have Intellisnap backups configured and all VMs are configured in 1 backup job; unfortunately as we are currently using NBD mode, I noticed some backup copy jobs got delayed for days and now showing error “VM not found” for certain VMs.  although I can go back to the snapshot job; do a mount snapshot.  Like 1 specific VM holding the whole Snapshot in storage and causing issues  If I were to select do not copy these specific corrupt restore points to backup storage and trigger a backup copy will it just do like a differential or will I have to do a new full Intellisnap backup and dont copy the historical restore points; we have weekly retention for storage snapshot and yearly retention for weekly full  

Hi team,We recently encountered an issue while restoring files from a VM backup to the original server's C: drive during a major application outage.The affected server is an application server that lost critical files required for the application to function. To recover the application, we initiated a file-level restore from the VM backup. However, the restore to the original server took significantly longer than expected (approximately 9 hours), which impacted the overall recovery time.As a workaround, we restored the required files to the Backup Media Agent and then manually transferred them to the affected VM. This approach allowed us to recover the application sooner than waiting for the direct restore to complete.To help us improve our recovery process, could you please recommend the best approach to mitigate similar situations in the future? Specifically, we would like guidance on the following:Best practices for performing file-level restores from VM backups during critical inci

Hi,I have built a brand new 11.40 CommServe and used the CS recovery tool to dump & upgrade my 11.32 database.I went to run the asbuild guide to document my new build but I see it need the Web Console feature.I try to push this out as getting “Install Software Skipped. Software selected for install is not supported on this client.”   As Web Console is deprecated in 11.40 why do the BOL tell you its needed and secondly is there another way for me to generate an asbuild doc. Thanks  

We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console[AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/

Hello everyone,I’m currently storing backups on a HyperScale 1.5 cluster that was purchased back in 2018. I’ve just taken delivery of three HPE servers to act as a HyperScale X cluster to replace my aging HyperScale 1.5 media agent. Does anyone know of a detailed list of steps / project plan / checklist that can be used for such an undertaking?I see the high level steps as:Rack the servers Install the HyperScale OS Connect the new cluster to Commvault Update backups to use the new storage Migrate backups from the old HS 1.5 to the new HS X storage Disconnect the empty HS 1.5 media agent from Commvault Power off the HS 1.5 servers, remove them from the rack, and dispose of them.The reason I’m looking for detailed steps is that I’m sure there are items I’m not aware of that need consideration. Some examples of this are 1) enabling encryption of backups and 2) enabling ransomware protection. There’s probably other things I need to consider that I’m not aware of and I don’t want to get to