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Q&A. Technical expertise. Configuration tips. And more!

9243 Topics
S
Byte
ShahzebByte
asked in Readiverse (Education)
Training and certification courses in commvault ea.commvault.com portal

Hi,I had a training on ea.commvault.com now since has moved to new portal. I do not see the old trainings. I had certification pending. Mailed my concern to registrar@commvault.com but no help.Please assist.

44421
Sougato Roy
Vaulter
S
Bit
Sushil438Bit
asked in Getting Started
want to encrypt backup without any 3rd party key mangemnt server

We want to use encryption for our backup to ensure that our backup data is secure, and when we restore the backup, the decryption key must be required. 

101
sbhatia
Vaulter
M
Byte
MTejedorByte
asked in Self-Hosted Q&A
Migrate jobs or data between storage policies

Hello Community,I have 2 different hyperscale enviroments, and i would like to decomiss the old one and shutdown the servers. I have a storage pool and a storage policy with some large time retained jobs. And almost 95% of the library is freeI want to copy or migrate this data to the other hyperscale with his own storage pool and policiesI’m searchin through documentation and aux policies but i’m not sure is what i need if there would be some posts referring this topic, please could you forward me? Thx

417
J
Vaulter
N
Byte
naraharshaByte
asked in Getting Started
HistoryDB size got increased

Hi Team, I observed that HistoryDB size got increased which is around 25+ GB. What might be the cause and will it impact the performance and what troubleshooting steps we can take to address the issue.

373
J
Vaulter
M
Bit
Mohamed ShalabyBit
asked in Virtualization and Containers
Move vm through 2 different comserv

Hi, i believe that there is away to copy or make a shadow of a specific VM from comser to another one like active and passive, but unfortunately i don’t know how to perform that task.  

193
S
Vaulter
A
andylai
asked in Self-Hosted Q&A
Redhat openshift virtualization are supported ?

Redhat openshift virtualization are supported by Commvault ?I’ve know that RHEV are supported. Recently RHEV has been sun set and replaced by OpenShift Virtualization. Does CV fully supported backup VM that run on openshift virtualization ? 

11884
Onno van den Berg
Commvault Certified Expert
S
Byte
stuart247Byte
asked in Self-Hosted Q&A
Searching the backups with YARA rules

Is there any way I can use YARA rules to search the backups for threats? eg: I want to know if we have malware on our fileserver backups so if i restore I don't re-infect

5434
Onno van den Berg
Commvault Certified Expert
A
Vaulter
ArisVaulter
asked in Virtualization and Containers
Migrating from VMware to OLVM

Are there any workaround to migrate from VMware to OLVM? CV can migrate from VMware to Oracle VM/OpenStack and migrate from Oracle VM to Red Hat Virtualization (OLVM). Thank you.

91
J
Vaulter
M
Byte
Marcel GeisenByte
asked in Virtualization and Containers
Commvault vCloud Hypervisor lost connection to OrgAccount

Hello,we have many vCloud Hypervisor in our environment.We have one Master Org Hypervisor and all other vCloud Hypervisor are created with “Create Org Account” then it is referenced to the master.For some reason, I dont know why, 3 of our vCloud Hypervisors lost the reference to the Master Org Hypervisor and backup was not running anymore.I found no way to reconnect the vCloud Hypervisors to the Org Master. Workaround solution was to create Hypervisor new with other name and during creation you can connect to Master. So my question is, is there a possibility to recreate the connection to the Org Master vCloud for existing vCloud Hypervisor. So I only found it when you create a new one. Editing is for this not possible. Via API I did not found anything which is working.Thanks & BRMarcel 

143
J
Vaulter
Alvian
Alvian
asked in Getting Started
Threat Scan for VM

Hi Team, Has anyone tried the VM level threat scan ?Does anyone have a file to infect the VM or a video related to testing treat scan level VM?Thanks

1478
Onno van den Berg
Commvault Certified Expert
P
Bit
PaupauBit
asked in Developer Tools, Integration and Automation
Custom reports

Since the Job API does not return the admin jobs, looking for anyone who might know which sql table contains the admin jobs, or aux copies/dr copies, data aging jobs Thanks for any suggestion.

193
P
Bit
M
Mahmoud Bedair
asked in Getting Started
I cannot login into cloud.commvault.com 

I cannot login to cloud.commvault.com it is telling me invalid username or password

364
P
Vaulter
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Self-Hosted Q&A
Index Server Cloud Migration to Index Server

Is there a clear process to migrate from an Index Server Cloud to an Index Server?We have a two-node Index Server Cloud for Exchange Mailbox and its associated HAC Cluster that are due for a Hardware Refresh. Given that Index Server Cloud is deprecated we will need to look at migrating in the near term.

214
Erase4ndReuseMedia
Byte
G
Bit
GordABit
asked in Share Best Practices
Sensitive Data Governance Project creation error

Hi all, I’ve been starting to look at Data Insights, and Sensitive Data Governance and went to create a test project to try it out and got the following error:Error creating EDiscoveryUser.Exception:User password doesn't follow minimum complexity requirementsIs that complexity requirement coming from CV itself?Is it looking at our domain requirements?Is this user local to CV or a domain user?Is it possible to assign a user object?Just looking to find out more about what it’s doing at this stage, thanks.G

365
G
Bit
C
Byte
clayByte
asked in Virtualization and Containers
Restored out of place VM not visible in Azure Portal

Hello,I’m trying to get our Azure local POC added into Commvault. I’m able to backup VMs and can restore out of place VMs but the restored VMs are not viewable in Azure Portal. Is there a time delay in synchronization? The restored VMs were viewable in Windows Admin Center. Thanks,Clayton

233
C
Byte
B
Byte
benjaminasByte
asked in Self-Hosted Q&A
Delete media agent which is decommissioned

Hi, Cannot delete media agent from Commvault. Server no longer exists and CV fails to delete it from itself. Can someone help out here? :) qcommand:qdelete mediaagent -m bu099svsa125-02gives error: mediaagent: Error 0x40000a4: Failed to Release license. (Failed to look up MediaAgent Library Configurations.)GUI gives same error.

1732
J
Byte
M
Byte
MountainGoatByte
asked in Self-Hosted Q&A
Advice sought on CvPerfMgr log for Aux Copy Troubleshooting

Hi Team, We have an issue with one of our Aux Copies, which for reasons unknown has poor rates of throughput compared to near identical Aux Copies.I would like to see if anyone has an understanding of the values in the CvPerfMgr logfile so we can further troubleshoot.We are writing to a target Cloud copy. Other SP’s write there with very good rates of throughput (10 GB/Hr).My “problem” SP Copy is hovering around 300 GB\HR,  AND we have a large backlog of copy data.I have checked the basics such as Q&I times, local server and DDB performance and I can’t see anything obvious. Q&I times on the Primary are ok (roughly 1800).Q&I times on the Secondary are around 630. CPU utilisation on both servers (we are using partitioned dedupe for both primary and secondary) is excellent (maybe 30 or 40% whilst Aux Copies and backups are running).So, i then took a look at the CvPerfMgr logfile, but I could do with some further information.I can see a reference t reader speed possibly being 1

92
M
Byte
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Pre checks whether agent can be installed through Push Installation or not

Team,As we know , if we have to perform push installation of commvault agent . SSH from Commserver to Client should work . In my Env SSH works for some clients while not for others.Do we have any pre-check mechanism in Commvault where we can validate the client is ready for push-installation or not . This could be useful for automation checks. Thanks,Mohit

203
J
Bit
T
techyogi
asked in SaaS (Metallic) Q&A
No job logs for jobs older than 3 days in metallic?

I have done some restores from M365 OneDrive And exchange online from Commvault Cloud ( Metallic)in Aprik 2025 .Now my auditor wants to see which restore i did in month of April , i dont see name of user in job history.The job history only says, source servers and destination servers ( app name) and not name of users for which i did restore.When i click view logs , it says “ no data available”.is it by design or some issue? 

133
Lukas3D
Byte
U
Byte
up114743Byte
asked in Self-Hosted Q&A
Windows Physical Server - One touch recovery

Hi, can someone provide or point me to a documentation explaining how to setup 1-touch for doing a BMR on Physical Windows server. The intention is to restore back to the same server/client.Thanks for any advice. 

191
P
Byte
D
Byte
DennisByte
asked in SaaS (Metallic) Q&A
Backup Teams User chats

Hi,we backup our TEAMS chats.But under “Users”  nothing is backuped.  Is it possible to backup the user TEAMS chats?RegardsDennis 

122
D
Byte
D
Byte
DennisByte
asked in Self-Hosted Q&A
Migrate Media Agent

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA.What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have?Regards​​​​​​​Dennis  

687
sbhatia
Vaulter
J
Byte
John RobertByte
asked in Virtualization and Containers
Backup of AKS with persistent volumes in Azure Files

According to documentation, both azure files and azure disk supports snapshots of filesystem.https://documentation.commvault.com/2024e/essential/system_requirements_for_kubernetes.htmlBut I’ve tested the backups of AKS now with two different clusters. and both of them defaults with an warning in the log:Will be mounting live volume [pvc] to worker pod [container] since it does not support volume snapshotsAre there any other configuration that needs to be made to ensure azure files uses snapshots? Regards,John Robert

242
J
Byte
D
Byte
DennisByte
asked in Self-Hosted Q&A
Change Tape Library

Hi,our tape library has a defect and i must change to another one.I have changed it in our storage policy: Is this enough or do I have to consider anything else?RegardsDennis

282
D
Byte
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
Understanding the "Show Deleted Items" Functionality

Hello to all,In O365 Exchange Online restore operations, I've noticed a 'Show Deleted Items' button. The documentation states, 'When messages from previous backups have been deleted, you can show or hide the deleted messages.'https://documentation.commvault.com/2024e/expert/viewing_deleted_mail_messages.htmlHowever, its functionality isn't clear to me.I also tested deleting an email from a backup (following screenshot), but then I couldn't see it again, even with the 'Show Deleted Items' option enabled! Please for your feedback.Best regards,Nikos

282
Nikos.Kyrm
Byte
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