Hi Team,
We have upgraded our CommCell environment from Commvault 11.32 to 11.40. The CommServe and other MediaAgents were upgraded successfully. However, one MediaAgent is failing to upgrade from 11.32 to 11.40. We are facing the same issue with both: 1. Push upgrade from CommCell Console 2. Manual upgrade using the Commvault 11.40 media kit MediaAgent Details: - Current Commvault Version: 11.32 - Target Commvault Version: 11.40 - OS: Windows Server 2016 Standard - OS Version: 1607 - OS Build: 14393.9060 Error observed during upgrade: "Failed to install IISServerRoles2012 with error code 0xFFFFFFFF." From Install.log, we observed the following: - Timeout period 20 mins for package: IISServerRoles2012 - Started install/update of package: IISServerRoles2012 - Installation of package: IISServerRoles2012 did not complete in expected amount of time - Process name: CVInstallThirdParty.exe - Warning: Installing IISServerRoles2012 timed out - Set application exit code=[Failed] - The installer retries the prerequisite installation multiple times and fails each time. Troubleshooting already performed:
. Please advise on the recommended resolution before we proceed with the MediaAgent upgrade.
MediaAgent upgrade from 11.32 to 11.40 failing with IISServerRoles2012 prerequisite timeout
- Novice
Best answer by Dheeraj Shetty
Hi
MediaAgent upgrade appears to be failing during the installation of the IISServerRoles2012 prerequisite. The installer is timing out after 20 minutes while attempting to install this prerequisite, which ultimately causes the upgrade to fail. The error indicates that the prerequisite installation is not completing successfully at the Windows level.
We recommend validating the IIS role installation directly on the affected Media Agent. Please review the Commvault IIS role requirements in the product documentation and confirm that all required IIS components have been installed successfully outside of the Commvault installer.
Reference Doc for configuring IIS roles: https://documentation.commvault.com/v11/commcell-console/configuring_iis_roles.html
Additionally, please review the following Windows logs for the timeframe corresponding to the failed upgrade attempt:
C:\Windows\Logs\CBS\CBS.lo
C:\Windows\Logs\DISM\dism.log`
We also recommend performing Windows component health checks using the following commands: DISM /RestoreHealth and SFC /scannow
Please also verify that there are no pending system reboots before retrying the upgrade. These checks are commonly recommended when Windows role or feature installations do not complete successfully.
Microsoft reference doc: https://learn.microsoft.com/en-us/troubleshoot/windows-server/installing-updates-features-roles/troubleshoot-install-features-roles-guidance
Once the IIS role installation is completed, rerun the SP40 Upgrade on the Media Agent. Thank You!!
Regards,
Dheeraj
- Vaulter
- Answer
Hi
MediaAgent upgrade appears to be failing during the installation of the IISServerRoles2012 prerequisite. The installer is timing out after 20 minutes while attempting to install this prerequisite, which ultimately causes the upgrade to fail. The error indicates that the prerequisite installation is not completing successfully at the Windows level.
We recommend validating the IIS role installation directly on the affected Media Agent. Please review the Commvault IIS role requirements in the product documentation and confirm that all required IIS components have been installed successfully outside of the Commvault installer.
Reference Doc for configuring IIS roles: https://documentation.commvault.com/v11/commcell-console/configuring_iis_roles.html
Additionally, please review the following Windows logs for the timeframe corresponding to the failed upgrade attempt:
C:\Windows\Logs\CBS\CBS.lo
C:\Windows\Logs\DISM\dism.log`
We also recommend performing Windows component health checks using the following commands: DISM /RestoreHealth and SFC /scannow
Please also verify that there are no pending system reboots before retrying the upgrade. These checks are commonly recommended when Windows role or feature installations do not complete successfully.
Microsoft reference doc: https://learn.microsoft.com/en-us/troubleshoot/windows-server/installing-updates-features-roles/troubleshoot-install-features-roles-guidance
Once the IIS role installation is completed, rerun the SP40 Upgrade on the Media Agent. Thank You!!
Regards,
Dheeraj
- Novice
Dear
Thank you for your support and recommendations.
As suggested, we validated the IIS configuration and Windows component health on the affected MediaAgent. The IIS 6 Management Compatibility and Metabase Compatibility components were found to be not installed.
We installed the required IIS components, performed the recommended DISM /RestoreHealth and SFC /scannow checks, verified that there was no Windows component corruption, and cleared the pending reboot status by restarting the MediaAgent.
After the reboot, we revalidated the IIS components and confirmed that Web-Mgmt-Compat and Web-Metabase were installed successfully. We then resumed the Commvault 11.40 upgrade.
The IISServerRoles2012 prerequisite has now completed successfully, and the upgrade has proceeded to the Standard SQL Server upgrade phase.
Thanks again for your support and guidance in resolving the issue.
- Vaulter
Hi
Thanks for the update and for validating the recommended steps. Glad to hear that installing the missing IIS compatibility components and completing the DISM/SFC checks, reboot resolved the prerequisite timeout. Great to see the IISServerRoles2012 prerequisite complete successfully and the upgrade is progressing.
Regards,
Dheeraj
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