Commvault Cloud Topics

Hi All, I'm looking for a way to detect newly registered clients on CommServe that haven't had policy configuration done.Perhaps a REST API, qcommand, or a database query? What criteria should I use for detection? Should they not have had a backup for a few days, or should they not have policy assignments, etc.? I want to use this to feed an automation system, so sharing use cases or best practices would be helpful.Best Regards.

What fields/tables  are used to decide the copy type of an StoragePlicyCopy : “snap primary”,”primary”, “selective”,”synchronous”,… 

I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please?

When I try to make a complete restore of a openstack’s instance, the response is : "errorMessage": "The particular hypervisor restore is not supported in API",Commserv version is : 11 SP36The request is : POST {{serverurl}}/V4/vm/the-correct-guid/restoreaccept: application/jsoncontent-type: application/jsonAuthtoken: {{auth_token}}{  "powerOnVmAfterRestore": true,  "overwriteVM": true,  "inPlaceRestore": true,  "fromtime": "2026-05-04T23:30:36",  "totime": "2026-05-04T23:36:26",  "vmDestinationInfo": {    "openstack": {    "openstackInstanceInfoList" : [        {           "sourceInstanceGuid" : "the-correct-guid",           "InstanceName" : "realname"        }       ]    }   } This instance is backuped successfully, and I can ask for details:GET {{serverurl}}/v4/virtualmachines/the-correct-guidaccept: application/jsonAuthtoken: {{auth_token}}{  "vmDetails": {    "displayName": "realname",    "summary": {      "hypervisor": {        "id": 747,        "name": "hypervisorname"      },   

Hello, Can Commvault support Gmail Backup or Archive? 

(CV 11.40.47)We have several Exchange Online backups running for our customers, and each has their own little slice of heaven dedicated to them in our datacenter. They have their own dedicated access Nodes, so they are isolated from each other on our end.We're seeing Exchange Online backup performance is degrading across the board. Because the customers all have their own independent MS365 tenants, it would be strange if this was a Microsoft throttling issue hitting all of them at the same time, no?I am not seeing this performance hit on their Teams, SharePoint, or OneDrive backups.anyone else seeing degraded performance with Exchange?

Hi all,I have a problem with the functionality of the filters in the views in Jobs - Job history, when I want to filter by Start or End.When I use the condition "Relative" (1 day), the list of jobs is displayed.When I use the condition "Between" (yesterday-today), the error "Something went wrong" appears.When I use the condition "Older than" (anything), "No results found" appears.There is a similar problem when using the time condition in the view in Protect - Virtualization - Virtual machines.It behaves the same in 11.40 and 11.42.Am I doing something wrong? Or is this a known issue?Regards,Lubos

Hi,is it possible to create a report where i can see that my backups are consistent?In Nagios, we already check the jobs for success or failure.RegardsDennis

Hi, I have selected for an internship and the company requires me to do the following courses which I can not seem to find. Did the course names change?Courses: Metallic® MSP Portal Training Metallic® MSP Portal API Metallic® Specialist Training for MSPs Metallic™ Specialist PLUS for MSP Commvault Support Foundations 2024 Service Advantage - Specialization - Advanced Architecture Design

Even after trying from various systems, all with different OS and connectivity, the download of version 11.40 software has not been completed in the last two days.The error reported is this:9936 13 04/23 16:19:27 ### ### ### - Download URL:[https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP40_7482319_R1372/Windows/], NumberOfDownloadStreams:[3]9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 16:20:25 ### ### ### - Checksum [1414247112] of the file [C:\pub\Download\WinX64\ThirdParty\CVInstallThirdParty\CVInstallPrereqPackages.exe] doesn't match with the expected checksum [1099018047].9936 21 04/23 1

Hi,We get error message when trying to do OS Security updates on VSA’s running Oracle Linux 9. Has anyone else encountered this issue?command: sudo dnf makecacheResult: Oracle Linux 9 BaseOS Latest (x86_64)                                                                                                                                                             Errors during downloading metadata for repository 'ol9_baseos_latest':  - Curl error (60): SSL peer certificate or SSH remote key was not OK for https://yum.oracle.com/repo/OracleLinux/OL9/baseos/latest/x86_64/repodata/repomd.xml [SSL certificate problem: unable to get local issuer certificate]Error: Failed to download metadata for repo 'ol9_baseos_latest': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried ThanksPPS  

Hi team,  I have a trouble when i creating lab for hyperscale edge,When setup failed register with commserve and for question is do we need to first commserve separately from the appliance? Thanks

Hi,Has anyone experienced issues with the schedule for the ArchiveLog_standby subclient not running on schedule even though it is assigned to a Plan?From what we can see is that this behaviour occurs when database maintenance occurred. There are no failures logged, it just does not run.To resolve it you temporarily change the backup plan to something else and revert, which “enables” the backup again. Cheers. 

cvfwd.log from CS displays below message.ERROR: Client connection to ed*wb**** failed on ***t00*: Can't unambiguously route connection to ed*wb**** because there are multiple tunnels from different instances of CVFWD pretending to be ed*wb**** I have uninstalled the CV client and reinstalled but still no go. Not sure what else to check. Why system thinks that there are multiple tunnels? CS and MA running on Windows, and client is running on Linux.

We have a client sitting in a DMZ that can successfully connect to media agent 01. However, media agent 01 does not have a DDB. In the job logs we can see the scan phase for the job complete on MA01 but then it fails on the backup phase. We noticed in the logs an attempt to connect to the CVD service on media agent 02 which houses the DDB. The client does not have a path to MA02. In this situation, does commvault require the client to have comms to the DDB media agent MA02? I thought that MA01 would handle connecting to MA02 not the client. How does Commvault handle the data flow in this setup?  Thanks!

Hello, I am trying to test the Retrieve to Client (Restore) API following the document  Retrieve to Client (Restore) | Commvault®. I tested the API with both Postman and Golang, and both times I received an error in response. The error is pasted below."ClientInfo is not complete","errorCode":9517Please see the sample GoLang code below. I followed the example in the Commvault rest API docs, but I can't figure out what's missing here. package mainimport ( "crypto/tls" "fmt" "io/ioutil" "net/http" "strings")func main() { url := "https://hostname/commandcenter/api/retrieveToClient" method := "POST" payload := strings.NewReader(`{ "mode": 2, "serviceType": 1, "userInfo": { "userGuid": "da752adf-79f0-47d6-8be5-d3dadc9abc5e" }, "advanced": { "restoreDataAndACL": true, "restoreDeletedFiles": true }, "header": { "destination": { "clientId": 171, "clientName": "<<clientname>>", "inPlace": false, "destPath": [ "C://Users//Administrator//Do

For Red Hat Linux requirements for IBM Spectrum Scale (GPFS); does it support Red Hat Enterprise Linux 9.x? Documentation online says Red Hat Enterprise Linux 9.0 but it could be a typo.System Requirements for for IBM Spectrum Scale (GPFS)

Hi Commvault Team,We are looking at migration scenario’s, where will be moving our Commserve and standby-commserve to another hosted environment (we are moving into AWS).I have observed that some of our SQL clients have been migrated into AWS by making us of what is referred to as an MGN agent.This agent is basically a replication agent, and it has been successfully replicating SQL databases.So this got me thinking - would this be suitable for a Commvault commserve migration, because at the end of the day it’s SQL-based, and the replication side of things could save a lot of time with the migration into AWS.Obviously, we need to keep an eye on supportability, but I just throught I would throw this scenario out there as it may be worth further discussion.So, if anyone has used a volume-based replication to assist with a Commserve migration, then it would be good to hear of your experience in doing so.Thanks 

I have configured a Hadoop backup in Commvault. The scan phase completes successfully and files are being detected correctly.However, before the backup starts, the job fails with the following error:"Unable to get index server information for client [120]"Because of this, the backup never starts. I have waited for a long time, but no events or additional logs are being generated.Environment details:Hadoop client installed with required packagesMediaAgents are already configuredCommunication services appear to be running fineHas anyone faced this issue before? Any suggestions on what to check or how to resolve it would be really helpful.

Hello, Is it possible to obtain an evaluation copy of Commvault?We are a Commvault partner, and our Development Team is requesting a copy to build out our monitoring tools.Thanks,Charles Weeks

Hi all.In PostgreSQL 17 incremental backups have been introduced, is this supported by Commvault? https://pgdash.io/blog/incremental-backup-in-postgresql-17.html Thanks-Anders

We have 2 aws account, where ec2 backup are being save though commvault, but from last 2 week we are getting multiple failure alert.i have check the logs:| vsbkp.log========================1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Proxy is Amazon Instance. BIOS Manufacturer : [Xen] and Version : [4.11.amazon] 1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Instance Id : i-0726b3f933369834c1528  179c  04/13 04:16:55 45270647 AmazonCompute::GetOutpostAccountARNForInstanceId() - Exception - The instance ID 'i-…...' does not exist1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - BIOS UUID : EC25B4D9-F00D-3912-C757-1F22221F6CC21528  179c  04/13 04:16:56 45270647 AmazonCompute::_GetVMInfoForVM() - Non Fatal Exception The instance ID 'i-…….' does not exist in region ap-south-21528  2620  04/13 04:17:23 45270647 VSBkpCoordinator::OnIdle_Starting() - Waiting for [1] agents to initialize.  [ser

!-->Hello,I’m playing around backup Azure VMs to on-prem Commvault. I setup all Azure stuff: create application, assign custom roles etc. So next step is configure access node.I deployed Commvault Cloud BYOL Access Node VM as described here: https://documentation.commvault.com/11.40/software/deploying_commvault_cloud_access_node_from_azure_marketplace.html (selected 11.36 as there is no 11.40 version on Azure).In Azure I setup network rules to open incoming connections on 22 and 8400-8403 ports from my on-premise public IP. Checked network connectivity from Commserve (telnet) on this ports - it's ok.So according to documentation next step is register node by commvaultRegistration.sh script.Entered values:client name: whatever client hostname: public IP of the Azure VM CS Name: commserve CS hostname: local IP of commserve Is CS behind firewall: yes - option 2 (CS can connect to client) Port number: 8403 HTTP proxy? noAnd here are first problems. Script is not finishing, it's just sta

Hi all. I’m planning to upgrade from 11.32 to 11.40/11.42.Many of my agents (Oracle, MSSQL, file) and virtual machines are old installations and are still running index version 1. What will happen when I upgrade to 11.40/11.42, will they continue to use index version 1 or will they be auto “upgraded” to index version 2, or is this still a manual process so I can upgrade the index when I find fit? Cheers-Anders

Background:We have Aux copies moving data to a second location, and from that location Tapes are written. We have 2 Media Agents there, each with 1 mount point to storage (and they share the mount points).  The mount points have gotten so large we cannot allocate more space to them (a Windows 256 TB limitation).We *could* just add more mount points to add more storage but we would like to just “delete the existing mount points” from Commvault, wipe the storage, and then rebuild the mount points so we have maybe 4-5 smaller mount points per server (say 75 TB each). Then we would Aux copy all the data back to that location (which would prob. take 4-7 days). Questions:If we were to do this, would there be any “gotchas” or things to consider (we have a global DDB on this secondary Aux copied location, and several on the primary location)? I assume its not as simple as “turn off aux copies, delete mount points, wipe storage, and then reallocate storage and mount points, share the mount poin