Commvault Cloud Topics

Update: Microsoft has resolved the issue that caused the global outage. Commvault services are now fully operational. We will review Microsoft’s RCA once available. Let us know if you experience any further issues accessing these resources.[Past advisory]We are currently experiencing an outage with our Chat application and Documentation sites due to the global Microsoft Azure outage affecting multiple Microsoft-hosted applications. Commvault has escalated the issue with Microsoft, and we are working to resolve this as quickly as possible.If you need support during the outage, please contact us through the hotline number, or through email at support@commvault.com or log an incident via the Support Case creation form. And of course you’re al

Hi all. I have a question regarding PostgreSQL.We have a PostgresSQL server with very little activity. We do a daily backup of the server with the option set to make a “Archive Delete” of the logs. Some times it happens that no new WAL files have been created, so the backup job goes to pending with the below error message: Error Code: [94:66]Description: PostgreSQL     Database: The Data backup has failed. Archive Log files are missing     preventing this job from completing on Instance     [~xxxxx_5434~] Client     [~xxxxxx~]. Please run a FULL backup.Source:xxxxxx, Process: PostGresLogBackupParent What can be done so I do not get a pending/failed job and so I do not need to run a full backup? Are there any secret additional setting there can be set to ignore this and make the job complete successful?  Thanks-Anders 

hello ​@Jennifer Kelley I have completed the course and as I mentioned earlier threat Scan does not support scheduled operations.I wanted to bring something to your attention. I attempted the assessment twice: In my first attempt i selected the option that says Threat Scan can be scheduled as David noted that was marked incorrect (see screenshot below).   In my second attempt i selected the option without scheduling as I mentioned earliere for ​@Nikos.Kyrm  which was marked correct — as supported by both the course material and documentation (screenshots attached).

Active Directory Restore process from microsoft require to use ISO to bootBut in AZURE, there is no capacity to boot on ISOIn Azure, you don’t have access to the console before the VM BOOT Is someone find a solution on this ? or workaround ?

Hey , I am trying to create a workflow using alerts for failed jobs to trigger backups via workflow feature .though it allows me to pass different values for client names like VIRTUAL MACHINE CLIENT NAME - which I intend to BUT workflow>backup never accepts anything except “Client name” that eventually triggers the backup for whole client computer name including all 20-30 VM`s in that group which is not desired. any leads will be much appreciated.RegardsJimmy 

Hello, I am using live sync with a commserve production on site1 and commserve dr on site 2 The commserve DR is performed on a nas share. For now, only a test failover have peen performed.We want to perform a production failover soon.when we will initiate a production failover,  what about the new commserve DR jobs ? They will be written to the nas share right ? There will be no conflict about existing dr folder SET XXX ?And What about the failback ? thanks      

This is for fresh installation that I am logging into  command center for the first time. I have re installed the commvault, and also restarted IIS and tomcat services, with no luck. Any help would be greatly appreciated. Thank you 

Hi Commvault CommnuityWe are doing a POC installing Commcell 11.40.X on Linux. The Linux distribution is RHEL 9.6. After installing Commvault, the installation seems to be successful, but when we run “systemctl status commvault”, we see the following error messages:The first error message appears in “dotnet CVAuditService This log file is not found in the internal list”  Looking at the logs, it seems that it’s unable to start MongoDB.CVAuditService.log “Failed to connect to MongoDB client [localhost]]]. Please check CVMongoDBDriver.log for more details.”CVMongoDBDrive.log “One or more errors occurred while processing the request”The second

Hello,How does Commvault support backup and restore of Microsoft Planner? I know there is some data in Sharepoint and Exchange online. Is it enough to backup this and is it possible to directly restore the data back to Planner?Thanks and regards,Thomas

Hello,Does Commvault support vStorage APIs for Array Integration (VAAI) with Netapp datastores?Regards, Thomas 

Our customer is testing Axiom and wants to backup via Commvault...the vendor gave them a script to shut down the Axiom server so I’m sure how this is going to work?

I read the documentation on backing up VMware machines with IntelliSnap support and I've also read the considerations on this page here (streaming and intellisnap backups for vSAN datastore) and now I understand the importance of the second snapshot, this one via hardware, for the entire process, but what are the advantages of IntelliSnap backup using just the Virtual Server Agent Snap engine, not a 'hardware' snapshot of the datastore where my VM is hosted? Second question, how (or when) does the Commvault know that it needs to take two snapshots, the first one, a snapshot of the VM’s, and the second, a snapshot of the VMware Datastore? Third question, what do I need to consider when backing up multiple virtual machines from Datastore

How can- Manually adding content(drives) on bulk windows servers

Hi,Is there a procedure to migrate the commserve from windows to linux RhelI saw a someone ask this question before but it was quit a while backI couldn’t find any procedure in the documentation Best regards,

Hi Experts,I am new to IntelliSnap. What I got to understand after reading is that with IntelliSnap based VM backup,A snapshot of the VM at vCenter level will be taken as well as a snapshot of the whole VMDK disk at the storage level. Then VM snapshot at vCenter will be deleted. The VMDK luns need to be zoned and assigned to physical media agent. Question: How will this array-based snapshot be assigned to MA? Then the data from the snapshot goes to MA to the storage. Question: It requires separate policy, right? The backup process is LAN-free and over SAN only. Right?Then how does the restore work? Is it also LAN-free and over SAN?  Thanks ahead. Kindly help me.Quazi Ashfaq

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

 Have you ever meticulously restored an Azure SQL database from a .bacpac file, checked the job status, and breathed a sigh of relief when you saw "Success," only to be met with a wave of authentication failures and reports of orphaned users? It's a confusing and frustrating scenario. The portal says the operation was successful, the database is online, but your SQL logins and contained users are completely broken.This isn't a random glitch or a failed job that was misreported. It's a common situation that stems from the fundamental design of how Azure SQL Database handles users and logins during a .bacpac import. This article will demystify this behavior, explaining why it happens, why it's not a bug, and how a different authentication method sidesteps the problem entirely.--------------------------------------------------------------------------------1. Takeaway 1: The "Successful" Restore That Secretly Breaks Your SQL Login

Trying to get to support portal and getting Bad Gateway 502 error Microsoft-Azure-Application-Gateway/v2 Link being used https://support.commvault.com/Account/SSOLogin/MetallicHub

Hi Guys,,I am working on to create a workflow to automatically re-run the failed backup jobs. I have started creating a test workflow but seems to be a complex task. Has anyone worked on a similar workflow in Commvault ? Regards,pank1988

Dear community,We are currently implementing HPE StoreOnce with two MediaAgents. At the moment, the same StoreOnce device shows up twice in Commvault (one entry per MediaAgent). Jobs are working, but for HA and load balancing, should best practice be to add StoreOnce as a single library/store and associate both MediaAgents, or keep separate StoreOnce entries per MediaAgent?Additionally, ideally we need to separate specific backup workloads (e.g., VM backups handled by MA1, database backups by MA2). What is the recommended configuration for both high availability and dedicated backup flows per MediaAgent?I found also this from from documentation, but I’m not sure if this is my case here. 

Hi all,is there any way or feature whith which we can nearly 100% automatically validate our backups of VMs, DBs (MSSQL and/or Oracle) and maybe File Shares?Also the jobs/validations should be documentated within an report or something else.More and more frequently our customers are asking for such a kind of process/feature.In the past we walk through PoCs to handle the request with features such as Virutal Lab or VM Validation.But this kind of "automation" is not what the customers are looking for. Furthermore this way is missing the function of "randomization" of the to be restored objects (VMs).Do you have any experience with that request?

Hello,What are other users of Commvault powershell module opinion of the module.I am disapointed. I was hoping for a well working modle, but it is a struggle. Commands  aren’t logical, not following powershell best practices. Help is minimal and examples of commands are missing.No where I can find that it is work in progress.My opinion is that Commvault need to either put an effort in developing the module to a working module or state that it is a “Work in progress -- beta” module.//Henrik  

Dear Support Team,I would like to inform you that I am still facing issues with the backup process. I have attempted to resolve it, but unfortunately, I have not been successful.Your immediate assistance is required, as the domain server is currently not backing up. Please look into this issue as soon as possible. Best regards,Perwez Ahmed

I’m in the process of testing a new deployment and looking to enable Post Quantum Cryptography, building it out in my lab to confirm how it all works and following the process in documentation here: Enabling Post-Quantum Cryptography Config is an “all in one” with the CS & webserver on the same server on 11.40.10 media. When I have the two additional settings enabled for the CommServe the Command Centre doesn’t start up. The CommandCentre.log has this entry repeating: 11396 9 08/06 15:38:53 ### 192.168.1.116 ERROR PlainHttpHelper:getResponse:494 - ******Error code 400 returned for API:[/getOemId] 11396 9 08/06 15:38:53 ### 192.168.1.116

Hello,As the title says I’m trying to automate the installation of dozens of clients using API. For that I need to make sure I can select "Client Group", "CommServe/Gateway hostname" and "Storage Policy". Especially the “CommServe/Gateway” given we’re using proxies and that the client computer won’t directly connect to the Commserve:“Client Group” is also vital because of the way we have things set up. If the client doesn’t fall in the right client group it won’t communicate.I’ve been looking at this documentation but I don’t see mention of these fields there:https://api.commvault.com/docs/SP36/api/cv/FileServerOperations/post-install-client/Can you please hel