Commvault 11.40 - HPE Tape Auto Eject Issue During Backup

Hello ​@Mon Myat  

Based on your screenshot and description, the Commvault Command Center is prompting for a new tape to be inserted during a backup job, and the HPE tape is being ejected automatically. This is a common scenario when the current tape is considered full, unusable, or not suitable for the job.

Possible Causes

1. No Available Scratch Media
   • The tape library may not have any available scratch (blank or appendable) tapes, or the current tape is full or not appendable.
   • The message "Please insert a new media..." is typical when the job cannot continue writing to the current tape.
2. Media Policy Settings
   • The "Overwrite media" settings or appendable window may be too restrictive, causing tapes to be marked as full or not eligible for reuse.
   • The "Start New Media" option may be enabled in the schedule policy, causing the system to request a new tape for each job.
3. Barcode/Media Recognition Issues
   • If the tape barcode is not recognized or the tape is not cataloged correctly, Commvault may reject it and prompt for new media.
4. Hardware/Drive Issues
   • If the drive encounters a read/write error or hardware fault, it may eject the tape and request a new one.

Next Steps

--> If no scratch media is available: Import new tapes or free up existing ones.

--> If appendable window is too short: Increase the window in the library properties.

--> If "Start New Media" is enabled: Disable it in the schedule policy.

--> If hardware issues are found: Address any drive or library errors before retrying the backup.