Commvault Cloud Topics

Commvault / Nutanix AHV – HotAdd disk issue with Prism Element 7.5.1.10 (VOL-40301 / VOL-40302)Hello,We are currently troubleshooting a Commvault backup issue on a Nutanix AHV environment running Prism Element 7.5.1.10.The problem occurs during the disk HotAdd / mount operation on the Commvault VSA / Access Node.The communication with Nutanix Prism on TCP 9440 is working, but after the disk attachment operation, the Linux VSA does not detect the new device.Relevant Commvault log entries:CvProcess::system() - udevadm settle --timeout=30CvProcess::system() - Command completed with rc=0CDiskMapperLinux::PostAttachDisk() - Pausing to let device node appearCvSysfs::getNewDeviceName() - No new devices foundCvSysfs::getNewDeviceName() - No new devices foundCDiskMapperLinux::PostAttachDisk() -No new device found for disk id [<DISK_ID>]CPrismCentralInfo::MountVM_Disks() -DiskMapper PostAttach failed for disk [<DISK_ID>]We then receive an HTTP 404 from the Nutanix Volumes API:GEThttp

Hello All,I need some clarification regarding Storage Policy retention configurations for DB2, and Oracle command-line backups initiated through DB2 and RMAN commands. Version - 11.40My understanding is that Commvault currently manages command-line log backups based only on days-based retention and not cycle-based retention. By Cycle, I am referring to the complete database backup chain consisting of Full + Incremental/Differential + Log backups as part of a cycle.My first question is whether the cycle retention condition is applicable to Incremental/Differential/Delta backups initiated through the command line. It appears that it may be, but the behavior is not entirely clear.In the case of Oracle, the situation is even less clear because archive log backups are also classified as Incremental backups. As a result, it is difficult to determine whether these log backups follow cycle-based retention or are retained solely according to the days-based retention settings.If command-line dat

Hello,I’ve been spending quite some time attempting to obtain any form of Trial for Commvault software but no luck.I’ve recently joined new company which is using Commvault as main backup solution and am expected to learn it. Since my homelab has vcenter and hyper-v cluster me as a silly goose thought obtaining a trial licence to learn by doing would be trivial.I’ve attempted to register and request trial quite a few times now and have gotten no response for several days - so I’m wondering what am I doing wrong?Attempted all options AI Chatbot gave me, even got provided link by Support Agent who said something along lines - its been received and will be contacted very soon.

Hi All, i´m looking for an simple report wich shows me the used tapes ( Barcode ) per storage policy.  I tried the Tapes used Report:→ not good because i see a lot of duplicate barcodes for ech backup. I Only need the infoiramtion storage polcy ABC → 10 Tapes with barcodes nothing less and nothing moreJava gui storage information→ to much informations. also the summary did not show used tapes. here is the only option to generate x reports for x storage policy so do you have an idear for an simple report ( show used tapes per storage policy :) )

Hi All, we need to use vsa snapshots with vTPM aktive. Support told us that from SP42 and later its supported.Our pain actually is that we need to change from Elemnts to central. If you create an new pseude client the question comes up directly  But what is with old clients. Is there any migration path maybe via workflow ? We have a lot of pseudocleints wich are using the Prism Element with a lot of subclients.  Now we have to create a lot of new clients in the background with alot of new firewall rules etc. maybe you have an idear ?  What happend when wie change the IP adress in the pseudoclient object ?

Hi All, i would like to ask regarding Nutanix AHV quiesce Problems.  did we need extra firewall ports from the vm guest tools outside. So the vsa proxy need TCP Port 9440  to running backups. For quiesce the guest tools is there any more firewall port needed ? 

We’re currently planning to migrate our DR Commserve from On-prem to Azure Cloud as part of Hardware Refresh project.Current environment -Primary CommServe (Production) hosted in a On-prem data center A. DR CommServe configured and running in On-prem DC B. Backups are getting backed up locally and connected with Production Backup Server A. Currently everything is running on physical backup environment (Media Server, Storage, Primary and DR Backup Server) Live Sync backups are configured in every 1 hour between Primary and DR Backup Server.Planned Changes - Onprem DR Backup Server needs to decommission, and it needs to migrate in Azure cloud. Primary Backup server will run as is in Onprem DC A. Post successful migration, Primary Backup Server will be on physical environment and DR Backup server will run in Azure cloud. Hostname will be same of DR backup server in Azure cloud. Only IP will be change. No changes for Primary backup server.Questions / Clarifications Required -Best practices

Good morning everyone, I wanted to ask whether CBT technology is used when backing up a VM on HPE Morpheus HVM to perform incremental backups, or whether each backup is effectively a full backup. Thank you.

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

Hi,Do you have a roadmap for Power Apps and Power Automate? Also, if I am already backing up Power BI, what would be the technical and licensing implications of adding them (Power Apps and Power Automate) to the backup? Regards,Loreana

Hi all.We have a PostgreSQL server running in a Kubernetes environment, and are looking into how to back this up. We do not backup the Kubernetes environment and have not configured a service account, created a access node as described in the Kubernetes configuration guide https://documentation.commvault.com/11.44/software/configuration_for_kubernetes.html)I found the Application-Aware Protection for Containerized PostgreSQL documentation (https://documentation.commvault.com/11.44/software/application_aware_protection_for_containerized_postgresql.html), can I use this to backup the PostgreSQL server running in Kubernetes without configuring backup for the Kubernetes environment first? Thanks-Anders 

Hello, Is Git also updated together with the Commvault update, or does it need to be updated manually? If so, how do I update it manually

Does something like a 'dynamic' or 'static' license really exist? I know there are several license types based on capacity or cores, but I have never heard of this specific type. If it does exist, how can I find out which type I currently have? Thanks."

I have a Commvault 11.44 installation, and I am being told that the license can be either dynamic or static. My license is capacity-based. I checked the CommCell and the Command Center in reports,  and looked for the license.xml file in /opt/commvault/Base/, but it does not exist. Could anyone please tell me how I can check what type of license it is? This information is vital because I want to change the VLAN and IP address; if it is dynamic, I won’t need a new license, but if it is static, I will need to purchase one.Thanks for the help!"

Hello all,Whenever i need to disable activity on a client there’s a need to approve this action.As a master user is there anything i can do to skip this approval? Kind regards,Joao

The customer is using Proxmox version 9.2.5 and CommCell version 11.36.120. They would like to deploy a Proxmox VE access node. However, the system requirements for version 11.36 specify only Proxmot VE version 8.x.I noticed that Proxmox VE support for version 9.x is not available until version 11.40.https://documentation.commvault.com/11.40/software/system_requirements_for_proxmox_ve_access_nodes.htmlhttps://documentation.commvault.com/2024e/software/system_requirements_for_proxmox_ve_access_nodes.htmlAt this time, the customer doesn’t want to upgrade the environment to version 11.40. Is it safe to install the VSA package for Proxmox access node? Will it work with the current version of the CommCell environment? Regards,Michael

I am trying to fix our Command Center login page.I am not sure which values to change for this particular page.The login page looks like this:You can see that we are missing the username after “signing in as”and we are missing the “Stay logged in” text and button.They are actually there, but the text is white.White text against white background.. not easy to read.I can mark the text with the mouse pointer, so I know it is there.This is the current theme: I can change any of the “background” values, like page background or container background,but it seems to only change in the command center, not the login page. Maybe login page must be edited elsewhere?

After I restore an Exchange folder, and then export it, it doesn’t complete. When I look at the destination folder it shows a file that is the correct size but it is named “Unconfirmed xyz.crdownload”.

Hello guys, I want to get better at troubleshooting Linux clients, Oracle and PostgreSQL DBs. I know all of them from the administrative site from Commvault and can troubleshoot from there but I am completely lost when it gets deeper. For example I just learned about control files and spfiles from Oracle DBs. Both control file and spfile are needed for a successful restore of the DB, but as a pure Commvault admin I didnt know that.  What do you guys think what would be the best training to start with? I didnt find any DB trainings specially for backup admins but maybe you have something in mind. Thanks in advanceEddi

Hi Team,We are using the DAG database for Exchange backups. We are currently trying to restore PST files for some users from the DAG Full Backup.The Create Recovery Point job completed successfully. However, when we open the available recovery point from the List Recovery Points section, we are unable to browse and view the users/mailboxes for recovery.We have also verified the required prerequisites on the selected MediaAgent, including the Commvault Exchange package and Microsoft Outlook 2013 64-bit, which are installed on the MediaAgent.Additionally, we attempted the PST restore, but the restore job remains in Running state without any progress/update for more than 30 minutes. The logs indicate repeated messages related to the process not receiving network messages.We have attached the relevant screenshots and logs for your reference.Could you please review the issue and advise why the users/mailboxes are not appearing when browsing the recovery point and what steps are required to

HI ​@Suzanne Klausner, kindly advise… how we can purchase the Commvault Certified Professional Exam &  is this exam online proctored exam.   how we can complete the Commvault profession ceritifcate.   Thanks Pankaj 

Good day allI was trialling the V11.40 SDK today, but notice that the Commserve Role doesn’t appear to be part of the Media Kit yet. Has anyone else experienced this? I also notice that V11.40 is not yet available on the Store.

Dear Team,I apologize for the inconvenience, but I was wondering if you could assist me with the following question.On August 1, 2026, I completed the Commvault Cloud Professional course to obtain the certification. However, it appears that the certificate has not yet been issued. I noticed that my previous certificates were generated immediately, so I was wondering if this delay is normal.I would appreciate it if you could provide me with more information about the status of my certificate or let me know if any further action is required on my part.Thank you in advance for your assistance. I look forward to your response.Kind regards,

Is there a report that shows the compliance lock status of each copy in a storage policy ?

Please bare with me as Im still a novice in terms of commvault.  I was going to open a case with support but I figured I would post here first to see if anyone could assist.so our DBmaintenance job doesnt see to want to run like it use to back on 11.32.xI think this has been going on since we upgraded to 11.40.x from 11.32.xWhen the job runs we get the following  I know it said it completed but it also states that it has failed.I havent tried to run in manually via the cmd line.   Doesnt even send an email.   Guessing something totally changed from 11.32 to 11.40 ThanksBC