Commvault Cloud Topics

Hi all, when registering an Office 365 Exchange app in the Commvault Command Center (version 11.32), we attempted to use the Office 365 Configuration Helper tool.However, after running the helper, the following error occurs: "Access blocked to AAD Graph API for this application." Although the provided link (https://learn.microsoft.com/en-us/graph/migrate-azure-ad-graph-overview) describes the general API migration, it does not offer specific advice for resolving this within the Commvault tool. We have already tried installing the Microsoft Graph PowerShell SDK (https://learn.microsoft.com/en-us/powershell/microsoftgraph/installation), but the error persists and the configu

Hi,I’m trying to test 1-touch restore for Windows. When I’m trying to connect to Commserve, there is a “failed to setup a communication (QSDK) session” error: You can observe that the initial connection was succesful (“connected to comserve”). But then there is this QSDK problem. I checked the logs and there is info that it could be no direct tunnel or couldn’t bring any automatic tunnels to commserve.I think it could be the problem with network routes / topologies on Commserve, but here is a question: How can I setup network route or topology to client which not exist yet? I mean when I start 1-touch wizard and configure network connection to Commserve, it is not a real client but just some host with random hostname so how Commserve could know what network settings apply t

Hi,I just learned, that the WebConsole is no longer available with 11.40.So far, so good.But what I really miss is the Report Builder, that is no longer available with new installations of Commvault.Are there any plans to make it available in the CommandCenter as well in the near future ?and if so, when will this happen ?rgdsKlaus

Hi, is there an option to adjust the values for Average Q&I Time and Primary Records ?  Actually value in SP40  Good < 600 μs Or >= 600 μs and < 160 Million Warning 600-800 μs and >= 160 Million Or DDB needs an upgrade Critical >= 800 μs and >= 160 Million  I need to change this values a bit.  Arlie say: How to Adjust DDB Q&I Time Thresholds:Open the CommCell Console. Go to Control Panel > Media Management. Select the Deduplication tab. Locate and adjust the following parameters: DDB horizontal scaling threshold QI Time Warning Threshold for Average Q&I Time Critical Threshold

Hi all,I am currently running Commvault 11.32 and I’m looking for clarification regarding KB 84896 ("SharePoint Online Azure ACS Retirement in Microsoft 365").https://kb.commvault.com/article/?id=84896 Today is April 2nd, 2026, which according to the article is the final deadline for Azure ACS functionality. The KB specifically mentions that due to Microsoft's restrictions on DisableCustomAppAuthentication and the retirement of ACS, users must upgrade to Commvault Platform Release 11.36.28 or later.Is it more recommended to upgrade Commvault from version 11.32 rather than disabling authentication to allow Office 365 SharePoint backup and restore? Finally, could registration of the Sharepoint app and backup work somehow (when disabling authetication in sharepoint portal) in 11.32 as well?Your opinions would be much appreci

Hello,I have simpana 11.36.68 and we have a problem because one system schedules interfered with execution other schedule policy.For a specific client, I configured the schedule so that a Full backup runs on Fridays, while Incremental backups run on the other days. However, last night both a Full and an Incremental backup started at the same time, even though the Full backup should not have been triggered on Wednesday.This indicates that a system schedule may have overridden the configured backup schedule.The schedule policy for this client does not provide the option to include Wednesday or Saturday, which is causing scheduling issues.What might be causing the issue?Best regards,Elizabeta

Hi all, I’m setting up M365 backup using the Custom Configuration, which is now the recommended approach over the Express option.I have already registered the app in Azure and have my Application ID and Tenant ID ready. However, the documentation is a bit unclear regarding the certificate workflow—I can’t find the specific section explaining where and how to generate the certificate required for the Azure portal. Is the certificate generated directly within the Command Center wizard? Also, once it's generated, is the correct next step to upload it to the Azure app registration? Could someone please clarify these steps or point me to the exact documentation page covering this procedure?

Hello,We are creating multiple reports in command center using the backup summary report, but seem to have an issue where only the user who created the report can see the report with the filters. How can we configure these to allow other admins to be able to see, adjust and edit these?

Hello,I have installed cloned machine (remain same IP address and same name) instead original. On the Commvault backup server there were no changes. After the server was cloned, the backup from Commvault stopped working.Description: Failed to start phase [Backup] on [mailserver] due to network error [Remote machine [mailserver]. The socket connect failed. Error returned [-1=Connection to mailserver:cvd(8400/8400) failed on bck: Can't unambiguously route connection to mailserver because there are multiple tunnels from different instances of CVFWD pretending to be mailserver]. Check Network Connectivity.]. Will attempt to restart. Please check if this product's services are running on the remote host.Is there any procedure that needs to be performed on the Commvault backup server for a cloned machine?Best regards,Elizabeta

Good morning I would like to know if it is possible to find out the reasons for a client upgrade failure after the job has been completed.thanks

Hey Commvault Community, I just deleted an Exchange Online mailbox backup from Command Center, kicking off Job ID: 1032081. Screenshot shows "Index Delete" phase done at 100%. For Exchange Online (and other O365 services like Teams/SharePoint), does deleting the backup actually remove backend data from cloud storage, or just kill the index (no more browse/restore) while emails/files stay forever?From what I know, Commvault uses only forever / infinite retention for O365 services (retention rules only apply to deleted data backups). So, that's why I'm asking in case of deleting an Exchange Online mailbox backup, does the backend backup data also get deleted from cloud storage, or just the index?

Hi,according to BOL (ReFS for Windows 2012 and Windows 2016), ReFS is supported for Disklibraries up to Windows Version 2019.Is there a reason to not extent the support to the recent versions of Windows OS ? (2022, 2025)Is it required to copy-out, reformat using NTFS, copy-back all disklib paths/volumes, if the server is upgraded from Windows 2019 to a more recent version of Windows ?This can become challenging if the disklib has not eough freespace available to temporary evacuate one ot its paths.BRKlaus 

Hi All, we have an very Big Sharepoint Farm on Prem. Actually we are using the Sharepoint Agent for documents and also for database.  No we are faceing 2 Problems: The logs on the sql server are not getting truncated the performance is very very bad What is the risk when we only backup the Documents via the sharepoint agent and backup teh databse via sql server agent ? 

Hi,When will Nutanix AHV be supported by Commvault for version 10.3.0.2 and later ? According to the documentation, the latest supported version is currently 7.5.x.https://documentation.commvault.com/11.42/software/nutanix_ahv_system_requirements.htmlThe Commvault software is supported with Nutanix AHV versions 4.6, 4.7, 5.0, 5.1.x.x, 5.5.x.x, 5.6.x, 5.8.x, 5.9.x, 5.10.x, 5.11, 5.15, 5.16, 5.17.x, 5.18.x, 5.20.x, 6.0, 6.5, 6.7, 6.8, 6.10, 7.0.x, 7.3.x, and 7.5. Regards,Lukasz

Is it normal behavior for all nodes the the Hyperscaler cluster to ran out of memory after few months without reboot. We had the issue with 11.32, no change with 11.36. Migrating from Hyperscale from 2.x to 3.x didn’t improve the situation. Only fix is to reboot each node.They each have 512GB. After a reboot they have about each 300GB free. Most of is buff/cache.When the have less then 10%, dashboard memory turns to red.

Hi Team,I Have facing one issue in our commvault ,While running the SQL database backup we have getting below error ,please provide any solution for the below issue.Error Code: [30:324]Description: "Error encountered when closing the virtual device, Please see SQL server vdi.log for more details" 

helloWe are experiencing an issue with the WebConsole on our Commvault environment following a failover. Failover windows cs to linux cs  EnvironmentCommvault version: 11.40.26 CommServe OS: Linux WebConsole / Command Center hosted on: linuxIssue DescriptionThe WebConsole is not functioning correctly. Scheduled reports and SLA reports are failing. jobs are working without any issue.Observed BehaviorAccess to Command Center (/commandcenter) is working (HTTP 200). Access to WebConsole (/webconsole) returns HTTP 404 (Application Not Found). Reports fail with the following error: "Failed to get the list of command centers" "There is no WebConsole available to proceed further" Logs (relevant excerpts)scheduleReport.log: GetWebConsoleURLList() - There is

Hello,I am currently attempting to reinstall three HyperScale X nodes that were previously configured with immutability (WORM enabled).Each node is equipped with 24 × 18 TB disks.During the fresh installation, the process consistently stalls at around 68%. After more than 2 hours, there is no further progress, whereas the expected installation time is typically between 45 and 90 minutes.Additionally, I am not seeing any relevant logs generated on the nodes during this stage, which makes troubleshooting difficult.Given the previous immutability configuration, I would like to confirm: Is there any specific cleanup or prerequisite required before reinstalling these nodes? Could residual data or disk metadata from the previous configuration cause this behavior? At this stage, would you recommend proceeding with a full reimage of the nodes, or is there a supported cleanup procedure to resolve this?

Hi CommVault Community,I deployed the Azure Applications for M365 Services with the Express Setup.The Azure Applications have some permissions that are somewhat concerning from a security perspective.Therefore the question, are the following permissions really necessary?Why do the Azure Apps need "Application.ReadWrite.All" permissions?Why does the Azure Application for SharePoint Online need "RoleManagement.ReadWrite.Directory" permissions?They are not listed in the official documentation!https://documentation.commvault.com/2023/essential/142507_request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.htmlCVSPBackupApp

Hello,One of our clients has an On-prem CommCell with IBM 3576-MTL6 library with 6 drives and over a thousands tapes. Considering customer is planning workloads/clients migration to a new CommCell is it possible to migrate indexes of these tapes and lift and shift actual tapes, however without migrating the actual library and tape drive hardware. What is the best option? Thanks Tomas 

Hello All,Our customers are increasingly requesting to update their NetApp storage to Ontap 9.17.1. In addition, new systems are increasingly being delivered with 9.17, and we need to perform a downgrade. (if still supported by the hardware)Are there any plans to release Ontap 9.17.1 or even 9.18.1? Grateful for any help! 

HI,we would like to upgrade our commvault PF from v11.28 to v11.40,I would like to know if someone did it lastely and how you did it please if you have a detailed procedure please share it with me it would be very helpful :)thanks

Good morning everyone.I hope you are well.I put them in context.In the environment of one of my clients we perform weekly "Synthetic Full" backups to one of their user groups. These users within the group work as "Home Office", which is why backups were scheduled weekly, so as not to affect the SLA of the group. For this reason, some backup jobs are not executed and remain in pending status.My doubt is:For those backlogs, is there a way for Commvault to visualize the connected computers in the group and automatically retry pending jobs without having to run it manually?I would greatly appreciate your support.I remain attentive to your comments. Thank you.

A design consideration for Azure workloads spread across three Azure regions (A, B, C). Additionally, we have a Media agent (bare-metal server with disk storage for primary backups) that we want to host in Azure in one of these regions (A/B/C). Our CommServer is hosted on-premises.looking for advice on the best deployment strategy for access nodes / proxy servers:    1. Should we deploy separate access/proxy nodes for each workload in every region?    2. Can we combine access nodes / proxy servers for multiple workloads? If yes, what would be the best possible combinations?The workloads include:    • MySQL Flexible Servers    • PostgreSQL Flexible Servers    • SQL Managed Instances    • SQL Databases    • Storage Accounts (File & Blob)    • Virtual Machines    • VM Scale SetsGoal: compatible with multi-region expansion, Optimize latency, cost, and operational efficiency while ensuring secure and reliable ac

Since we do not have control over MediaAgents in Commvault SaaS (Metallic):Is it possible to configure a secondary copy from Commvault SaaS (Metallic) to IBM Cloud Object Storage (COS)? If yes, what are the high-level steps, prerequisites, and system requirements? In the event that recovery from the secondary copy is required: What is the recovery procedure? Are there any limitations or considerations? Commvault SaaS (Metallic):Backup workloads: Azure MS365, Azure Entra ID.