Commvault Cloud Topics

Have a particular Linux server that I’ve enabled 1-Touch.  It is creating a folder INITRD in /tmp, and a file “initrd” in /tmp as well.  I presume this is part of the 1-Touch process, as I can see in the sr.log file references to the INITRD folder.  I was wondering if this is something that the backup process should clean up after it is done, or if there is a way to specify a different “tmp” folder for this operation.Also, in the sr.log I see “rm -f /tmp/initrd.img” but not “rm -f /tmp/initrd”.  The file that is left in /tmp has no .img extension.

Hello,I have been reviewing the Commvault Risk Analysis and Data Classification capabilities, and I have also performed some lab testing to better understand how the feature works.Based on the documentation and my testing, I understand that data can be classified using:Predefined Commvault classifiers Microsoft sensitivity labels/classifications Custom classifiers by providing a set of representative sample files (at least 50 files) for the document typeHowever, I have a question regarding a specific use case.What if an organization does not know what types of data it currently has and wants to discover and classify unknown data across its environment?The current classification methods seem to require either predefined categories or prior knowledge of the document types. In this scenario, how can Risk Analysis help identify and classify data that is not already known or defined?Am I missing a capability within Risk Analysis that addresses data discovery for unknown content. 

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions,

Hi, We’re looking for designing a commvault solution using companies. We would like one company per company that support, and then one company connected to this parent company using the reseller mode for different solutions we are working on with this subcompany. Is this the intended design choice for this type of environment?I’m also having a bit of trouble with understanding the access control to users in multiple companies. How can we control this? At what level should I be creating a user (commcell, parent company, subcompany)? And how do I delegate a user multiple subcompany access or full company access? It seems like I can not give company access to a commcell user. That would mean that I would need to create one subcompany login and role for each subcompany that we create, is that really by design?I can’t really see the vision here in commvaults access control strategy, and can’t seem to find any documentation specific on companies either. Kind regards,Daniel

Why does the console show 196.7 GB of data? I'd like to delete that data from OneDrive to free up space.

We have Intellisnap backups configured and all VMs are configured in 1 backup job; unfortunately as we are currently using NBD mode, I noticed some backup copy jobs got delayed for days and now showing error “VM not found” for certain VMs.  although I can go back to the snapshot job; do a mount snapshot.  Like 1 specific VM holding the whole Snapshot in storage and causing issues  If I were to select do not copy these specific corrupt restore points to backup storage and trigger a backup copy will it just do like a differential or will I have to do a new full Intellisnap backup and dont copy the historical restore points; we have weekly retention for storage snapshot and yearly retention for weekly full  

Hi team,We recently encountered an issue while restoring files from a VM backup to the original server's C: drive during a major application outage.The affected server is an application server that lost critical files required for the application to function. To recover the application, we initiated a file-level restore from the VM backup. However, the restore to the original server took significantly longer than expected (approximately 9 hours), which impacted the overall recovery time.As a workaround, we restored the required files to the Backup Media Agent and then manually transferred them to the affected VM. This approach allowed us to recover the application sooner than waiting for the direct restore to complete.To help us improve our recovery process, could you please recommend the best approach to mitigate similar situations in the future? Specifically, we would like guidance on the following:Best practices for performing file-level restores from VM backups during critical inci

Hi,I have built a brand new 11.40 CommServe and used the CS recovery tool to dump & upgrade my 11.32 database.I went to run the asbuild guide to document my new build but I see it need the Web Console feature.I try to push this out as getting “Install Software Skipped. Software selected for install is not supported on this client.”   As Web Console is deprecated in 11.40 why do the BOL tell you its needed and secondly is there another way for me to generate an asbuild doc. Thanks  

We trying to configure webhook in commvault but it not able to configure, getting errror message “Invalid URL specified” Commvault is not accepting HTTP using HTPS but still failing. Please helpLogs @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : CommserverFile    : WebServer.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5172  102   07/01 15:05:33 ### admin API - Tid:c69a82a76864123c3e345a268fdd6bcb STARTED  POST [/Webhook] Console[AdminConsole] IP[10.xxx.xx.xxx]5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Error while encrypting string:5172  102   07/01 15:05:33 ### admin IsIPValid - Tid:c69a82a76864123c3e345a268fdd6bcb Sitelocalurl/LinkLocalUrl is provided5172  102   07/01 15:05:33 ### admin IsValidUrl - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid ip 10.xxx.xx.xxx5172  102   07/01 15:05:33 ### admin CreateWebhook - Tid:c69a82a76864123c3e345a268fdd6bcb Invalid url specified: https://10.xxx.xx.xxx:9000/

Hello everyone,I’m currently storing backups on a HyperScale 1.5 cluster that was purchased back in 2018. I’ve just taken delivery of three HPE servers to act as a HyperScale X cluster to replace my aging HyperScale 1.5 media agent. Does anyone know of a detailed list of steps / project plan / checklist that can be used for such an undertaking?I see the high level steps as:Rack the servers Install the HyperScale OS Connect the new cluster to Commvault Update backups to use the new storage Migrate backups from the old HS 1.5 to the new HS X storage Disconnect the empty HS 1.5 media agent from Commvault Power off the HS 1.5 servers, remove them from the rack, and dispose of them.The reason I’m looking for detailed steps is that I’m sure there are items I’m not aware of that need consideration. Some examples of this are 1) enabling encryption of backups and 2) enabling ransomware protection. There’s probably other things I need to consider that I’m not aware of and I don’t want to get to

Hello I am planning to upgrade the CommServe from SP 11.36 to SP 11.40.The CommServe and Web Server are installed on the same VM, running Windows Server 2022 with SQL Server 2022.Is it sufficient to start the upgrade directly from the CommCell Console, or would you recommend using the Media Kit instead?Also, are there any specific things I should pay close attention to during the upgrade process?

HI,we would like to upgrade our commvault PF from v11.28 to v11.40,I would like to know if someone did it lastely and how you did it please if you have a detailed procedure please share it with me it would be very helpful :)thanks

Can the Exchange Mailbox Agent be associated with a Storage Policy configured for Spool Copy (on the Primary Copy)? Would recoveries be impacted?

Issue Summary:The MongoDB restore operation completes successfully from the Commvault side. The restore job finishes with a successful status, and the database files are restored correctly.Observed behavior: The mongod process starts automatically after the restore. MongoDB is accessible using mongosh. Authentication works successfully. The database is operational. However, the MongoDB service is shown as: systemctl status mongodActive: inactive (dead) The mongod process is running independently: ps -ef | grep mongod The process is not associated with the mongod.service. Additional observations: The restore logs indicate that CVMongoDBUtil launches the recovery process. The MongoDB process starts successfully but is not managed by systemd. Starting the service manually using: systemctl start mongod changes the service state to: Active: active (running) Temporary workaround implemented: A post-recovery script was configured: #!/bin/bashsleep 30if pgrep mongod >/dev/nu

Commvault Cassandra Setup SOP (Detailed Guide)PrerequisitesBefore starting, ensure:Root or sudo access to the Cassandra server. Commvault installation package (Unix.tar). CommServe hostname/IP. Authorization (AuthCode) if required. Cassandra service is healthy. Java is installed. Network connectivity between Cassandra server and CommServe.Step 1: Switch to Root UserLogin to the Cassandra server. sudo su -Verify: whoamiOutput should be rootStep 2: Configure Hosts FileEdit hosts file. vi /etc/hostsExample:171.12.12.12 test.co.in testPurposeName resolution CommServe communication Gateway communicationSave :wq!Step 3: Extract Installation PackageMove to installation directory. cd /home/ubuntuExtract package. tar -xvf Unix.tarGrant execute permissions. chmod 777 UnixGo inside package. cd UnixVerify contents. llStep 4: Start Commvault InstallationRun installer. ./cvpkgaddThe text installer opens.Step 5: Installation WizardSelect Install Packages on this machineClick NextThen Advanced Sel

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Commvault Backup & Recovery 11.40 (Command Center - browser-based) when backing up a Windows file server to an HPE tape drive.Environment:Commvault Backup & Recovery 11.40 Browser-based Command Center Backup target: HPE tape drive/library Workload: File Server backup to tapeIssue:During or after the backup job, the HPE tape is automatically ejected. This does not happen every time, but it occurs frequently enough to interrupt our backup operations. 

Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: [~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreS

Administrative shares are enabled on the MediaAgent [cvault-cs.xxxx.xxx.xx] which could lead to potential security exploits, please review and take necessary steps. We just updated our Commvault software from Commvault Platform Release 2022E (11.28) to Commvault Platform Release 2023E (11.32.73) and we got this event at the commcell console. cvault-cs.xxxx.xxx.xx is our WindowsServer 2016 Datacenter commserve. This server is also used for backups of some VMware virtual machines, but there are no Disk Libraries/Mount Paths configured on it.    I read the information on the page MediaAgent - Windows Administrative Shares and I didn't feel very comfortable with it.  

Hi AllOvirt the Source project for OLVM is defaulting Keycloack as the Default Authentication Provider, so far Commvault doesn’t support it officially is there any workaround? or is the support coming soon? thanks 

So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks.

Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread?

It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: https://documentation.commvault.com/2023e/commcell-console/recommendations_for_worm_storage_01.html  it says "Add the ForceFullOnWORMDDBSeal additional setting to convert the next backup to synthetic full backup after s

Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?  

 Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders