Commvault Cloud Topics

Hello, We have CommServe Version: 11.24.34 and Nutanix AHV cluster with AOS 5.15.1.1 LTS We want to upgade this Nutanix AHV cluster to AOS 5.20.5.3 LTS version I would like to know if Commvault software is compatible with this version of Nutanix Cluster I saw this documentation and it seems to be compatible. Am i right?System Requirements for Virtual Server A

Hi, I have a case where customer is preventing user access using IMAP/POP to Google mail. Since Commvault is using IMAP to download e-mails it cannot work unless customer will enable IMAP access. There is a way in Google to do this selectively, specifically it can be narrowed to Oauth client IDs. I’m not sure if Commvault cloud app client uses Oauth at all, but I kind of wish for it.So my question is this: does Commvault cloud app client have any Oauth ID which a customer may use to restrict IMAP access for Commvault only? If so, where can it be found?

Hi,Please assist.DDB Reconstruction is inprogress, the job is in “add records” phase but gets stuck on “failed to start controller on media agent.Services are running on both source media agent and the problematic media some other jobs are usng the same media agent Commserve is 11.25.14I thank you. RegardsGlenn

Dear all,we are running an 11.25 platform with a mix of Windows and Linux servers so we have installed two FREL to enable granular restore. Few days ago one of the FRELs just disappeared from the availability list, I mean it doesn’t appear anymore in the dedicated combo-box in the “Browse and Restore Options” dialog.The Linux machine is regularly up and running.Is there any way to recover it’s presence? Thank you in advance for your helpGaetano

Hello All, I am process of creating Global deduplication policy for different agents VM, File and DBs and I want different DDB’s based on agent wise to get better performance.But I am looking for all DDBs under same GDP. so I am looking for procedure to create the same. Thank you.

The APP_VM table seems to only include information for VM’s that have been backed up.Where is non-backed up VM information held? Thanks.Chris.

Hi Team, we need to release the filesystem  license for around 100 server . is there any easy or automated way available ? 

I try to archive files with stubs but got this error :Archive job goes well but stubs doesn’t  appear.    846404 28692 2022-05-09 12:23:59 GXHSMStub NAS5 19:2325 NumberOfFilesProcessed = [0], NumberOfFilesArchived = [0], NumberOfFilesSkippedForRedundancyCheck = [0]. TotalNumberOfFilesSkipped[0].

Hello.The Commserve server you are currently using has Commserve version 11 Servicepac8 installed (OS is Windows 2016)Error message 'Error: Failed to install IIS Server Roles 2012 (IIS Server Roles 2012) with error code 0x80070422.' occurred during Commvault SerivcePack 20 upgrade.IIS 10.0 is currently installed on that server, and the Windows update service is running normally.Is there a way to install IIS Server Roles 2012 separately?Or if there is another solution, please share it.Thank you.

Hello, I want to performe VSA upgrade to V2. We using 2 Vcenters with V1 indexing. What are the steps i need to do before using workflow VSA V1> V2 Do i need to add new vcenter first and then use the workflow? And what about the usage of storage. Do i need to have the same amount free storage that used for one Vcenter backup 

hello everyone , i need some help her i lose disk hold index directory for media agent ,so i create a new one with enable access path ,when i run any job ,its completed with error size 0 kb , as i see on log file , he access old index cache dir .  

hi, I was recently discussing with a customer.Their wish is to backup a Datastores files only like the folder marked red in below screenshot:this data is not presented to VM so I did not know of a way to do this.is there any way to backup that specific folder via a VSA backup?or will we need to present the data in a different way? thanks and kind regards,Thos Gieskes.

Hi everyone After successful installation of commvault, i am unable to add disk library using Network path from a shared folder. it keeps giving me the error “Failed to verify the device from Media Agent with the error (failed to log on user to write file…….)  .  the user has been given full permission right as admin but not working out.  what could be the problem?

Hi All, maybe you have an idear. We had 2 GDSPs in the enviroment which gets the status resync scheduled.  The Daily DDB Verifiy jobs running fine without any problem.  The Status of the DDbs is chaning from different time. An DDb Restore was not started.   Do you have an idear ? 

Hello Team, I am planning to install Commserve using Livesync feature. Just want make sure, can I use floating commserve name in big environment like 500 to 600 clients.Is it any best method to use commserve livesync implementation, please share it. Regards,Anand

i am seeing the same type of errors and i am running 11.23.47. we use the same rman backup script across 60+ clients without an issue.  only one client continues to get this error.  however, it will run successfully sometimes.  for example, yesterday it ran fine in the am but always fails during the backup window at 6pm. these are some of the errors logged: 3303:RMAN-03009: failure of backup command on ORA_SBT_TAPE_1 channel at 03/30/2022 18:03:023304:ORA-19506: failed to create sequential file, name="040pn4gb_4_1_1", parms=""3305:ORA-27028: skgfqcre: sbtbackup returned error3306:ORA-19511: non RMAN, but media manager or vendor specific failure, error text: Starting backup at 30-mar-2022 18:01:41released channel: ORA_DISK_1allocated channel: ORA_SBT_TAPE_1channel ORA_SBT_TAPE_1: SID=2613 device type=SBT_TAPEchannel ORA_SBT_TAPE_1: CommVault Systems for Oracle: Version 11.0.0(BUILD80)allocated ch

Hi guys,I would like to know, please, whether it is possible to configure LiveSync between two CommServes, each of them is installed on a SQL AlwaysOn High Availability Cluster? Thanks in advance.

Hi,I'm getting the error [24:64] Description: There was nothing to restore - subclient(s) not backed up.When I do the restore of the virtual machine the restore works normally, but when I restore the guest files and folder, the commvault shows this error.  I can also browse the files normally, does anyone have any idea what might be going on? restores are for Nutanix AHV.

Hi, I normally back up my oracle instances, a full weekly and incremental the other days. All backup jobs are successful, but I don't understand why I don't see any available backups in the recovery point calendar. Can you help me understand what the problem is? ThksDario

Hi,  I have question.Disabling / removing Edge Monitor does not work according to Hiding Edge Drive on Laptops (commvault.com) instructionshttps://documentation.commvault.com/11.24/expert/41431_hiding_edge_drive_on_laptops.htmlEdge Monitor still appears in the corner of the screen:Setting on the client in the CV console:I will be very appreciate for helpGreetings, Kinga

Lately we are having several windows servers (6 until now in the past 2 weeks) getting into recovery mode. By coincidence the only thing that we updated lately was the commvault version to 11.25.19.Could commvault be causing windows to enter recovery mode?

Hi community,I am running a large Hyper-V and VMware setup and several admins are editing the subclients.When we edit two different VSA subclients (for the same VSA pseudo client) at the same time, we get an error message:→ This property sheet is opened by ‘user1’ your changes may be overwritten by ‘user2’and wenn the second user leaves the subclient after editing the changes are lost and we get the message:→ There have been changes made to this subclient or backup set. Please refresh Commcell Console and resubmit your changes. From my point s not make sense. If this were two subclients in a File System Agent this would make sense, because these subclients affect each other. But in a VSA setup these subclients are/should be independend. And even more strange: I can edit the two subclients in the Command Center (aka VM-Groups) without an error. Is there any setting to avoid the “locking” of VSA subcli

Hello Team,We are taking Virtual machine’s backup in Huawei FusionCompute environment.In FusionCompute Virtual Machines virtual disk adapter is showing VIRTIO. But from Commvault restore of virtual machines showing IDE / SCSI option.  Please advise.

Hello Team, We have configured Huawei FusionCompute VRM for virtual backup. There are physical Media agent servers, while running backup job is showing an error Ünable  to read the virtual disks":  Please advise, shall we use physical media agent server will use the virtual machine backup”

is there any way of dropping a DB prior to a scheduled restore? I don’t think there is an option to do this but is there a simple way to capture the list of drops a drop them ahead of the restore starting?