Commvault Cloud Topics

Hi.I have trouble with some new vm’s with sql installed which we backup using intellisnap feature. normaly this works automatically commvault detects the databases and take fullbackup and creates logbackups aswell. not on those though the vsa says it cant find any application and moves on. when i login to the vm’s i notice that there are lots of instances of commvault client linstalled looks like it installs a new one each time backup is running. i have double checked that the commvault account has access to the databases. there ar other vm’s with sql installed on the same datastore as those that works fine.any input is much appreciated.

windows pc user has changed the windows password. how can we change our side. Thanks 

Has anyone utlilized vREalize to show any of the commvault dashboard metrics into a custom dashboard in vROPS? Curious to see how everyone is integrating the two of them .

Hello, For persistent log backups, is there  a way that sap hana can be made to retry at some duration using the same job when there is an issue with commvault infrastructure?It looks like when the jobs start failing, the commvault server gets bombarded with new jobs every few minutes trying to run log backups.In my case the number of log backup jobs exceeded more than 1500 within just a couple of hours. Thanks       

Hi Everybody,Hope you’re doing well and all safe !I would like to configure High Availability for Media Agents.I thought about a shared disk (FC) between two media agent, that way it will still restore in case one of them fails; But I didn’t understand what a SAN Data Server is.Then I read about GridStor, not sure if it is the same thing.My question is, what is the best way to assure high availability for my Media Agents? Thanks in advance for your valuable help.Best Regards 

Dear All,Please I need help in resolving an issue with my commvault server. This is the error am getting;Error Code: [62:342] Description: Failed to mount media with barcode [A99801], side [A_780], into drive [IBM ULTRIUM-TD5_20], in library [STK L180 1] on MediaAgent [TMwas02]. SCSI Operation: Open Drive Device. Reason: Encountered an I/O error while performing the operation. Advice: Please use the following troubleshooting utilities 1.TapeTool for Tape device-related problems. 2.LibraryTool for Library-related problems provided in the MediaAgent's installation folder to perform diagnostics on this device. Source: backup, Process: MediaManagerPrior to this issue, the backup schedules run smoothly. I have noticed this error only comes up when I run back jobs on media agents ( I have eleven) in the commcell with exception of the commserv’s media agent.The status of the media library attached to these media agents shows “ready”An

Documentation mentions to use the following default parameters to ensure that the average read throughput of the disk is approximately 600 GB per hour and the average write throughput of the disk is approximately 700 GB per hour for a disk volume as a mount path of a disk library: BLOCKSIZE of 65536, BLOCKCOUNT of 16384, THREADCOUNT of 6 (each thread uses 1 file of 1 GB) and FILECOUNT of 6. What are reasonably good values for the average read and write throughput of the disk as a DDB disk, not a mount path of a disk library?  And what are suggested parameters (blocksize, blockcount, threadcount and filecount) to test the disk reserved to act as DDB disk?

HI teams,On two distinct datacenter, we have one media agent and  one Hpe PrimeraOn intellisnap backup on a Vmware backupset in  DC2 it failed while in DC2 it goes correctly.in below the configuration for LSI2 ( the same on LSI1 )Subclient Configuration - Tab Intellisnap opertaionSubclient Configuration - Tab Advanced optionThe error :Error Code: [19:599]Description: Loss of control process vsdisc.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine V

Hello,We are doing POC for one of the customer. They are using MySQL 8.0.25-15 on Ubuntu 20.04. We installed Commvault v11.26.8. We enabled xtrabackup and we are trying to full backup. Mysql connections of users drop while backup is in progress. They are restarting services and connections are coming back. Any idea why backup dropping users connection? I’m sharing log files with you.Regards,İbrahim

When I browse a VM for “guest Files and Folders” (file and print server) from Hyper-V backups I see duplicate drive letters. The VM has 14 drives. This changed after a certain date and only occurs for 1 specific client. The other 2 VMs (also FnP servers) are okay. Drive letters are as they should be.Drive letters are C, F, G, H, I, J, K, L, M, P, Q, R, S, T, but when I browse for recover, I see C, C, F, F, G, G, H, H, I, I, J, J, L, L. The contents also do not match. E.g. when I browse both Cs display contents for the actual F drive.If I browse the “Virtual Machine Files” I can see the correct drives (vhdx files) listed.I have tried from different copies, but all are the same.1st copy is a snap, 2nd is backup copy and 3rd off-site copy. Any suggestions would be greatly appreciated.

HelloI registered a schedule to run only File system full backup in the V11 SP16 environment.However, it has been confirmed that only incremental backup continues to run when checking the backup history.Can this phenomenon be modified to Hotfix?

Do you see these error for your jobs?When we updated from 11.20.32 to 11.20.60 we started getting Cache-Database errors on various backup types, FileSystem idata agent, NDMP backups and others.The exact error we get is:Error Code: [40:110]Description: Client-side deduplication enabled job found Cache-Database and Deduplication-Database are out of sync.I have a ticket open with support, but I am wondering if the issue is unique to us or if it is happening to other customers as well. Thank you,

Just curious, as I’ve found Silverlight installed in a few places that should be “commvault only” and don’t know why or how it got there. I’m betting ‘no” because I’m not seeing “Silverlight” mentioned in any forum or knowledge search here, but wanted to see if anyone knows/ran into any things commvault might have (or be) used for it in the past ( think way back to v10 if you can!).

Hi all I’m creating Custom Dashboards in Metrics Server for various business units.The creation of them is not a problem and all the info is there.I’m struggling when I want the view to be specific to client groups or storage policies as an example. When I edit the report that the tile uses, and I save the view, the info is correct. I then deploy that report to the Dashboard, but once refreshed the tile brings back the information for the entire landscape.I assume I’m just doing something wrong in my creation of the custom reports?Regards,Mauro

Hi,We are taking backup of 1.000+ endpoints and we are trying to analyze our backup data. Like; what is the percentage of pst files, or excel files? How much space do word file consume? and things like that. And we cant see relevant reports for this purpose. Does anyone know if we need activate/data insights licenses for this purpose or we can generate relevant reports without additional licenses? regards. 

Interestingly enough there are 2 conflicting theories regarding SQL and ORA transaction log deduplication and pruning question. There is one from CV support engineer:  “We discussed high Q&I times and any way to reduce the load on the DDB.We both acknowledged that SQL Transaction Logs are not deduplicated, however you were curious if the T-Log backups communicated in anyway to the DDB which may impose any, albeit minimal, load or processing on the DDB.I was able to confirm that SQL Transaction Log backups do not communicate with the Deduplication process and therefore will not have any effect on Q&I times: https://documentation.commvault.com/11.24/expert/12434_deduplication_support.html””…………………………...But but but, other CV engineer says if the storage policy used fo

have a customer looking at moving to CVLT but bought a NBU appliance 1yr ago. Can CVLT write backups to that NBU appliance?

Hi! I’m chrisI want to know the meaning of the option ACLs only / Data Only / Both Data and ACLs I don't know which option to use  

We have an existing CommServe and we’ve recently added the LiveSync option to it.  (CSMain.domain.local and CSMainLiveSync.domain.local) We created another CommServe for backup and installed it with the LiveSync option.  (CSBackup.domain.local and CSBackupLiveSync.domain.local) The Computer Group “CVLiveSync” was created and three clients were automatically added: CSMain, CSMainLivesync and CSBackupLiveSync. In the CommServe’s Control Panel, clicking “CommServe LiveSync” (to complete the configuration) we are presented with a popup that simply says “Message” with the option “OK” Has anyone seen this?  What have I missed in the setup?  Online install documents have not shown me any steps I’ve missed.  Please assist. (Our SQL instances on the primary and the backup are not the same version.  Does this matter?)

Hi,We had a backup of a virtual machine that backed up on a host that wasnt included in calculations for VM Socket licensning. I have moved the virtual machine to a host that was included in the VM socket licensning and have taken an incremenmntal and Synthetic full (which in job properties show as being on the hypervisor host i expect) yet the VM Socket licensning is still showing as using a VM Socket license for the “extra” host.This has been the case for a few days so licensning would definitely have been refreshed.Any help to release this licnese would be appreciated.Thanks

Hi All,I want to be sure that I am understanding the Commcell communication requirements. As I understand it there is one commserve server per commcell. For agents on endpoints, the agents have to communicate on port 8040. For the agent to be installed SMB is also required. From a security point of view it seems very risk allowing one server access to the entire server estate! Am I missing something?

Hi, We currently have our CommServe running on a Microsoft Cluster server in a dual datacenter setup. We need to migrate to new datacenters where Microsoft Cluster is not possible / allowed. The idea is to convert the current CommServe from a MS Clustered setup to a CommServer with LiveSync. First migrate the CommServe to a Standalone solution and then setup the LiveSync on the Standalone solution.My question: Is this possible and what are the setup for this? Kind regards,Marc

I am trying to set up a two node Azure SQL Cluster in Commvault.  The nodes get installed just fine, as does the cluster instance.  However when I try to add the database on this cluster I get the err message that’s in the title.  I’ve obviously changed the SQL name for security purposes but no matter what I try it will not add the new database instance.  Both nodes and the cluster instance are pingable from each other and from the commcell itself but cant add in a SQL database.  Ive configured the nodes as DIP’s in the control panel and the corresponding network settings show this. Anyone any ideas on whats Im doing wrong or missing?  Im tearing my hair out with this and have no issues with on prem sql instances. CheersTony_Q71

Hi guy, A few days ago, because of an oversight, our Commvault system license was over the capacity limit, then today, after I deleted loads of unwanted backups, the used license has been brought down to 14.202 TB, which is well under the total license of 17 TB. However, the “The system is over the licensed capacity / blabla” warning message just wouldn’t go away. So, I’m just wondering if there is anymore that I need to do ?

I am asking for help in installing the agent from the console on CentOs servers:Error Code: [68:175]Description: Failed to install File System Core Package, could not determine processor/OS type of client.Source: simpana, Process: DistributeSoftwareI installed locally.Communication isAfter port 22, I installed locally.Check readiness works on the installed one.Cvping passes.Thanks for help!Kinga