Commvault Cloud Topics

For example:I have a SQL Server, were I want the File system backups to go to policy a, the sql data to policy b, and the sql logs to policy c.This obviously cannot be done in the QUI, but can it done via rest? Thanks.Chris.

Hello,we are running DB2 backup AIX LPAR. We have noted that CPU load is high“In virtualized environments (e.g.,LPAR, WPAR, Solaris Zones etc.,) where dedicated CPUs are not allocated, backup jobs may result in high CPU usage on production servers. The following measures can be taken to optimize the CPU usage”Best Practices - AIX File System (commvault.com) The steps were covered and additional registry keys to limit CPU load and core usage were set in place. Switching deduplication to MediaAgent didn’t provided sufficient change, almost no CPU consumption change was in place. Only jobs without deduplication consumes less CPU, but we cannot use them. At the end we can limit CPU load to 50-60% from up to 90%, but it impacts the backup duration few times. Playin

We manage the Commvault service for a customer.In the CommServe, the customer has more than 1500 clients.Whenever there is a new client, the customer will install Commvault on their client, and we configure the backup in the CS when the new client appears.However, the customer doesn’t install the same version as the CS. They always use an older version.Is there a way to push the correct version to new clients automatically?Today, hundreds of the customer’s clients have an older version, and we would like them to get on the same version as CS.Is there a best practice for keeping clients up to date?We have discussed creating an automatic group and add a rule for clients with status “Needs update”, but we are concerned it will create issues for the customer or the CS, like delay in backups or overload the CS..?How does CS queue the update jobs, if we have a group with 300 clients and push upda

Hello! A customer is asking us to backup one of his disks (F:). He wants the raw VMDK copy to be made and saved to LT07 tape.Please, could you tell us how to do it?Thank you very much!Best regards 

 We have a Schedule Policy for Linux clients with two tasks: one for Incremental and one for Synthetic Full based on automatic schedule settings.We noticed that Synthetic Full is running once per week.   

For the most part, we use VMware… in our 2 Data Centers We have Remote Branch Offices (17), that will be getting new Physical Servers, that will run M$ Hyper-V on them.  We will have 2 Virtual Servers under each Hyper -V Server.  One of the VM’s will be running Servers roles (DFS, SCCM distro points, and DHCP).  The other will be for File storage (user and Groups files).From the CommServe Console, I have installed the CV Client on the Physical server.Looking for High level planning on how to back up this Model….Do I install the CV Client on the VM’s too?

Last week one of our customers asked us if Commvault was using Python as they were investigating the vulnerability CVE 2015-20107. I found through another community post that Metrics servers or CommServes with metrics package are using Python.Python 3 usage on CommserveAll versions of Python are currently vulnerable (up to latest release 3.10.4) so in-place patching of Python will no resolve this vulnerability in Python.Is Commvault vulnerable and what workarounds and/or mitigations are recommended?

I have seen a few comments on this subject but i still cannot find the linux commserv software. I have used the download manager and here is the contents of the latest v11.25 Media kit, v11.26 is the same. Should i be be seeing the Commserve module for linux also ??? Thanks, Phil

My companies Security team is evaluating the strength of the vendor sites we connect to and I have a question about what _exactly_ we are connecting to when we access the CommVault Metallic cloud storage. If I go into the java GUI > Storage Resources > Libraries > CV Cloud Storage > Properties, I don’t see anything that indicates the actual destination.If I use a browser and connect to the Command Center interface and go to Storage > Metallic Cloud Storage, there’s no detailed information there either.Is there a way for me to see the destination for the Metallic Cloud storage so I can pass that on to my security team for documentation and review?  I’m looking for something similar to xxx.commvault.com or xxx.comvaultsaas.com. Ken 

We have been waiting 6 months for a demo of Metallic Cloud Storage to test cloud second copy from our on-prem Commvault. Is this something Metallic does not do?Do I have to just buy a small amount of space, month to month, in order to test your product?All I get from sales is “I’ll follow up with the team on this”.We just want to verify how it works before buying 100 TB of Metallic Cloud Storage Service - Commvault

I read that its advisable (but not required) to update the commserve MSSQL DB to 2019, but this can always be done later.I heard that when updating Oracle clients (or clients that have Oracle on them), the upgrade of the CommVault client will restart the Oracle database.  I’m not seeing this specified anywhere, but here: Planning Feature Release Installations (commvault.com) its mentioned “Prepare block-level clients for restart after feature release installations”… but, how do I determine what is block level and what is not?  Are Oracle clients ( or SAP for Oracle) “Block level” by default?Are there any other things to consider that are known special things for this upgrade, of any “restarts’ of apps on servers being backed up (like oracle) being restarted/impacted by a co

Hello, Would anybody know how to troubleshoot 403 forbidden API error? I am trying to acquire QSDK token, well basically to login, to continue my queries, but it straight away gives out 403 error. I don’t even see the attempt in webserver.log of commcell to which I query for QSDK token..Ports 80,443 are open and working correctly, all firewalls are allowed.. I am not even sure where to check.    auth[‘url] variable is: http://ipaddressofcommcell/webconsole/api/self.cs_login_url variabl

HiI’m trying to do a 1-Touch restore on Linux, but we do not have DNS in the network used for restore.Is it possible to exit the YAST2 configuration and edit the host file before continue?(I need to add some DNS addresses to the /etc/hosts file).I know there is a feature for Windows, where F6 will bring up the CMD, which have solved the problem on that platform. Hope you can help.

could check how I deal with this oracle bank error.  

Hello Community,We would like some clarification about the application sizes that are reported in the command center for the O365 apps.When looking at directly an exchange application (see screenshot 1), we can find a value for associated entities and a value for application size. It seems that the associated entities are related to the number of mailboxes protected. But what is the exact definition for the value reported under “Application size” ? Is it the cumulativ total size protected since the beginning of backups ? or is it the size at instant t of exchange data on the tenant ?When looking at the chargeback details report for the same client (which has only one exchange online client configured) (see screenshot 2), we don’t find the same values. There is a FET size which is less than the Application size reported at the client level, and the mailbox count is only 46, while there are 67 mailboxes backed up.Does someone know the exact definitions of t

Hello,we have same local users and their password change every 60 days. But They use the same passowrd. How can I Ignore that. We want that they use different passwords after they change it

Hello community, I found an article in the documentation - but I can't find the workflow described in this documentation to download.Does anyone know where to download it? https://documentation.commvault.com/hitachivantara/v11/expert/117000_verifying_archived_files_using_workflows.htmlDorothy

Hi Team,I would like to clarify / check some about the Exchange Index Restore.In my environment we have Index folder separately for exchange index catalog/metadata. May i know below:1. Is the restore index will rebuild from last hour it was backup?2. What are the procedure to rebuild the index after restore?3. Is the restored data will get conflict with latest backup? May need your guidance on this. Thanks. 

we plan to migrate on-premise Vmware server to Azure and AWS, our network team want to know which protocol will be used for the activity, prefer to use TLS. 

Hello We recently upgraded to FR26 and migrated to Index V2 for one of the clients but it is failing at archive index phase. We have below error messages in the log files: 22988 7810 04/26 23:03:37 24235865 Error while Handling ArchiveMessage: [0xECCC0016:{I2::LogManagerSvcInterface::HandleArchiveMessage(416)} + {I2::Archiver::DoArchive(3148)/ErrNo.22.(Invalid argument)-Failed to delete existing log files to generate fresh logs [0xECCC0002:{CQiDirectory::Remove(439)} + {CQiDirectory::Remove(482)/Folder=[/opt/idx/CvIdxLogs/2/4BFB3554-1CB8-4935-B6F9-A4C295E226CC/J24235865]} + {FXFile::RemoveFolder(961)/ErrNo.2.(No such file or directory)-rmdir(/opt/idx/CvIdxLogs/2/4BFB3554-1CB8-4935-B6F9-A4C295E226CC/J24235865)}]}]22988 7810 04/26 23:03:37 24235865 static void* I2::LogManagerSvcInterface::HandleArchiveMessageStatic(void*) Archiver failed with error [0xECCC0016:{I2::LogManagerSvcInterface::HandleArchiveMessage(416)} + {I2::Archiver::DoArchive(3148)/ErrN

Hi All,I am running CommServe in VMware. I have noticed that the CPU load is continuously rising.In five days after startup it linearly rose from 1.2 GHz to 8 GHz. After restart it fell back to 1.2 GHz but is rising again.Memory consumption is increasing too.CommServe version is 11.26.8.Top CPU consumer in Task Manager is “Apache Commons Daemon Service Runner” / “Commvault Content Extractor (Instance001)”.No jobs are running since yesterday - scheduler has been disabled (it is demo installation). Any ideas? Regards,Lubos

Pretty straightforward I am attempting to run a Powershell script from workflows using the ExecuteScript activity The issue is that it simply halts when it gets to the script.No error, nothing in the logs it just halts.any ideas? Batch files work just fine, and the executable path for Powershell is set

Hello community !Our organization consist of one main AD domain, and several groups, faculties and institutes (i.e departments).At many of these sub-division we have backup admins who needs to be in control of the backup of their machines. ( i.e Tenant Admins)Since Company is the only organizational unit in Commvault my initial thought was to assign separate companies to the departments, but I have been unable to find a way to assign several Companies to the same identity server (Active Directory) with group separation. Does anyone know any best practice/advice on how to divide a huge AD with lots of OU’s and groups into a viable organization structure in Commvault ? Kjell Erik Furnes  

After moving the index server to a new server, some users have STUBS with an incorrect link - i.e. the host has not changed.Please help, how can this be changed for the entire organization?I will be very appreciate for help.  

Install software is failing on our side with the following error Error Code: [68:192] Description: Software Cache is empty or does not contain the packages required for client's operating system. i tried download/copy software option and job is completed without errors but still facing the above same issue in the install software.