Commvault Cloud Topics

Our version is 11.25.11.We recently had an employee move on and wanted to modify the Email ID in the User Properties dialog box for a service account and received an error stating:Another user with email [email address goes here] already exists.Is this a bug? We do have a couple of separate user accounts configured with the same email id so not sure why we are unable to modify?

Hi, I will be very appreciate for help. The problem is with the PST file when using Windows File system agent.After executing a full backup job, the PST file is not backed up in successive increments, despite the daily modification of the file. The client tried to turn off the application in front of the backup window, restarted the computer and the agent was updated as well.From the subclinet side, the settings are as follows, although the PST file is not backed up every day during incremental jobs.Greetings, 

Does Metallic support Microsoft SQL DB backups in Azure?

I have one MA that seems to spend all day every day pruning.the opposite MA seems to finish after a few hours every day.all things being equal apart from maybe backup load what settings can be applied to increase pruning? 

Hello Team,I wonder what Immutable backup is and what can be done in this area with Commvault? Is there a documentation page on what can be done for Immutable backup with Commvault? What else can we add to options such as ransomware protection, WORM Copy, AirGap?Best Regards.

Index Cache (V2).Yesterday I moved an IndexCache to another drive due to space issues. The index was at the time 293GB in size on a 300GB drive. I moved it with the Workflow “ChangeIndexCacheConfig” to a new destination with 1TB of free space.Today when I check the index today it is 440GB in size, so it growed almost 50% over night.Why would it grow this much? Just normal incremental backups was run over night? No additional clients added or any changes made to clients being backed up by the MA.Index cache settings as displayed below.  BR Henke

Hello CV community,I’ve been struggling with throttling issues when archiving EXO and was wondering about your experience in terms of performance.Could you please share your configuration and the stats of archiving jobs, so I have an idea about what to expect?How many access nodes? How many APP ID’s? How many service accounts? What’s the average throughput when performing archiving jobs?I know that performance can affected by several factors but I’m hoping go get some general stats with this.Appreciate your feedback.Cheers,Dardan

Hi team, we are in  a process of adding one more node and new node is imaged with 2.2 version where as existing three nodes are in HSX 2.1 version.which option would be perfect,1.do we need to downgrade new node to hsx 2.1 or2. upgrade existing nodes from 2.1 to 2.2.  if yes, is it ok to just hedvig os upgrade to latest version using below cmd or is there any other procedure to follow. a. cvupgradeos.py -upgrade_hedvig_onlyb. cvupgradeos.py

Hi Community ,I want to configure my Commserver Reports to be generated over HTTPS instead of using HTTP.In Commserver IIS manager , the default configuration is http.Can any one guide how can we correctly configure reporting over HTTPS using self signed SSL certificate or CA approved SSL certificate ?

My Linux Database admin has asked if there is a way to restore directory paths only (no files).  

I have been reading through the documentation and it states that a QR code can be used to setup the authenticator app however upon initial login it sends an email with the secret key instead. We’re currently on 11.24 and I saw another post that mentioned that this is available in 11.25?  Can anyone confirm that they receive a QR code on the first login after MFA is enabled? We use separate admin accounts and want to avoid giving a mailbox to these accounts… would be nice to know if the authenticator app could be configured without having an email associated.

Hello All,I am curious to know that do we have any limitation in the length of the characters for the HSX node names?I mean is there any limit that name should be within 15 or 20 characters? If yes what is the allowed character length for the HSX node names.RegardsAnanth

Installation of Hyper-V cluster in commvault. Agent Virtual server installed on the commserver and on the 2 hosts of the hyper-v system.The client in commvault has been created with the name of the cluster and with the 2 hosts as nodes of the virutal server Hyper-VNow the problem is that I see only the first host in the browse of the subclient. And all the VMs of this host. Can you assist me? If I select only the second host as node, I can see all VMs from this host, so I presume that’s not a permissions issue.  

Hi all, i will try here, We have 2 MA in Azure that acts as proxy as well.. When we tried to backup VM from azure (to cloud storage) , if we configured MA 1 as proxy job completed, when we try to configure MA 2 as proxy its failed with "failed to fetch a valid sas token" error. Anyone had a clue what cause this error? Both MA with same OS, Disks, Permission, Version..No drops from FW  & Network settings are configured (client/CS) 

Hi!In my lab I’m trying to add a Yubikey compatible key as 2FA for a user. For this reason I’ve created a dedicated group, put a user in it and in Manage → Commcell, enabled 2FA for created group. Now I am trying to add a key for a user but this won’t work. I go to a user details, click add security key,answer Yes when prompted and it fails there. This happens even before I’m asked to put anything into my USB port.Is there anything I’m missing here?I’ve tested this on 11.25.14 and 11.26.3 and results are the same.

We have a client with DiskLib using 128kb block and CloudLib on S3 compatible Netapp storage using 512kb block size.  I know that the S3 compatible can be set lower unlike a true cloud bucket but what are the optimal settings in this case? I know from testing that Commvault have confirmed there is up to a 30 times performance gain having same block sizes for AUX copy vs reinflation going from one size to another but what would be the best case if this were to be rebuilt, 128/256/512 both sides? TIA Karl

Hello all I am asking about oracle rac backup , if we be able to distribute rman channels on the 2 oracle nodes in the same time or not ? as while changing no,of channels to be 4 on the 2 the 2 nodes with data backup thresholds 8 , the backup has been failed so please support. 

We are in the process of retiring our old Media Agents and as part of this process we have created all new storage and global deduplication policies to replace our old ones. During the process we noticed that we now have the ability to configure the snapshot copies to utilize storage pools instead of tying them down to a specific library. Question I have is whether there are any downsides to using using a storage pool verses a library. As we have our media agents configured in pairs of two, it would seem that a storage pool would provide more resiliency in the way that if the primary library is down the secondary library in the group can process the backup. 

Hey everyone.our Commvault FR24 customer has purchased a number of cloud licenses based on the “active users” in their tenant admin. Our understanding is that “active users” is what is counted. Period.However, we see that way more licenses are being consumed (about 30%). Only SPO and O4B are in use and backed up, EO is not used.In the CV web based license report there are licensed users listed for OneDrive, that have a backup size of 0 Bytes. These unique users are not “active” users in M365. They do not consume O4B storage, in fact O4B is disallowed in M365 for these users. When the backup is browsed we see one top folder (My Drive) with no content.There is only M365, no other SaaS like SFDC. My understanding is that a for all M365 workloads one unique user consumes one license.Is there a reliable and understandable way to find out beforehand, how many user based licenses need to be purchesed? That would include a way to show that a user th

Hi, I have 2 questions related to the same issue.We have an hyperscale with 3 nodes. When we look at the mountpath we have 3 shares of which 2 are online and the 3th offline. If you validate this share it comes with the following message:Failed to check cloud server status, error = [[Cloud] The request time is too skewed. Message: The difference between the request time and the server's time is too large. Resource: /*******?delimiter=%2F&prefix=*******%2F Extra Details: RequestId 1643106149072049 ]When I gave the command timedatectl we found out that the node was a litte bit over15minutes behind and the other 13min behind. I think 15min is reason to take the share offline for that node.My questions are:Can/may I set the time with the command “date --set”<correct time>” Does this come with a risk? Do I need to stop the CV services first for example? Are Hyperscale nodes not default config

Hello, TeamUpdated!!!Please, i have a prospect with this exact requirement.I got more clarity!! The VMs are hosted on VmWare VCloud (DC in London), and they are looking to migrate the VMs to EXSI host (managed with VCenter in a DC in Lagos). How do one go about it?I have a clearer picture now but i need inputs.

We have an old physical media agent doing Aux Copies AND writing tapes every month.  When tape jobs start for this media agent, the throughput of the aux copies suffers greatly as the CPU goes to 100% and stays there until tapes finish (might be 10+ days). We wanted to see if we could easily offload the “tape writing” jobs as we have a newer (but not very powerful) physical system we could repurpose.  This would entail installing a new physical media agent in the rack, adding SCSI HBA’s to it and connecting them to the tape drives.  Are there any “gotchas” when setting up a new media agent for tape jobs (either special physical hardware considerations, or software/config gotchas, or guides I should be looking at)?  I haven’t set a media agent up (especially doing tapes) and this is a that was maintained by a person who is no longer working with us. Also: We’re using LTO7 M8 tapes with LTO8 drives.

Hello Commvault Community! I would like to ask you about the topic of Multi-factor authentication Commvault. First Question: Is it possible in MFA to block the sending of e-mails with one-time codes, apart from sending the first e-mail with the code to the authentication application? I guess the solution to the problem should be to disable MFA for specific users, but then that user won't be protected anymore, right? In the case of MFA, it is not possible to send the authentication code once, and then it would not be needed again to log in correctly, I think right?https://documentation.commvault.com/11.24/expert/7910_disabling_two_factor_authentication_administrator.html Second Question:  The client has two accounts in Active

Hello Team,One of my customer has Proxmox hypervisor. Do we support it? If yes, any reference documentation would help. 

Hello team, I have actually multiple accounts on AWS 1 commserve is hosted on premise 1 commserve is on AWS (standby)Actually I have 2 media agents located in an account name common account (VPC Account)Also I have some other AWS accounts that use the Media agents located in the common account to backup the data (Intellisnap API + agents)we use the assume role to allow clients from others accounts to use the common media Agents that are located on the Common account.We have also 2 other media agents that are located on another account but they were used for test.goal :as the environment is already qualified we prefer to use the existing test Media agent to avoid to create new ones with new IP address in the Common account I want to increase the existing Gridstor located in the common AWS account with the Media Agents located in the test Account to get more performanceWe will have 2 medi