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Q&A. Technical expertise. Configuration tips. And more!

8263 Topics
J
Vaulter
JordanVaulter
asked in Storage and Deduplication
How do I move the location of my Deduplication Database?

I’ve been encountering some hardware issue’s on my DDB disk and was wondering if there is a guide on how to move the location of the DDB?

32733
P
Commvault Certified Expert
3 years ago
Alireza B
Vaulter
Alireza BVaulter
asked in Storage and Deduplication
Backup Copy fails with error code 80:125

Just wondering why my Backup Copy fails with 80:125 Snap Job [...], Storage Policy [...] is skipped for backup copy as the backup level of job is non-full but the full job of the cycle is not yet copied to backup copy destination.

7591
V
Vaulter
3 years ago
Alireza B
Vaulter
Alireza BVaulter
asked in Self-Hosted Q&A
There is nothing to backup Error

Trying to run a Windows File System job and not sure why I’m getting Error Code 17:11 File system scan failed - there is nothing to backup when I have content to back up

12991
V
Vaulter
3 years ago
Scott H
Vaulter
Scott HVaulter
asked in Self-Hosted Q&A
My Exchange Mailbox (Classic) Restore Fails With "Cannot start Restore Program"

Not sure why my restore is failing.  I’m trying to restore data from Exchange Mailbox (Classic) agent to another client but the job fails with the below message: Description: Cannot start restore program on host [DSTCLIENT.domain.com*DSTCLIENT*8400] - a network error occurred or the product's services are not running. Source: MA, Process: fsIndexedRestore  Please help! 

7351
R
Vaulter
3 years ago
Scott H
Vaulter
Scott HVaulter
asked in Self-Hosted Q&A
Slow backup performance of SQL Server Database with a Large FILESTREAM

I’m seeing really poor performance for a SQL Server database with a large FILESTREAM. The backup starts out quite fast and then quickly falls back to a much lower throughput. Checking the status tab of the backup operation, I can see that other databases on the same server are backing up quite fast in comparison to the FILESTREAM database. 

42051
R
Vaulter
3 years ago
Scott H
Vaulter
Scott HVaulter
asked in Self-Hosted Q&A
Azure SQL Database backup fails with "The storage account cannot be accessed"

Hi CV!I have an Azure SQL Database backup failing with the below errors in the Job Details: Error Code: [30:414] Description: Failed to export Azure database [AzureDbName] to Azure storage. Please look at the SQLiDA log for more details. Source: AzureSQLProxyCilent, Process: SQLiDA  Checking the SQLiDA.log I can see that the database copy operation in the SQL Instance is succeeding, however exporting the BACPAC to the Azure Storage account configured in the agent properties is failing with the below error: The storage account cannot be accessed. Please check the storage account name and key and try again.  SQLiDA.log shows errors trying to access the storage account. 10332 4     10/27 20:00:25 412305 ### CvAzureSQL.AzureSQL.LoggerDebug - Starting to copy from db [AzureDbName] to copied db [cv_copy_1603854025346_AzureDbName] in server [SQLAZUREVM]. 10332 4     10/27 20:01:47 412305 ### CvAzureSQL.AzureSQL.LoggerDebug - Finished copying from db [AzureDbName] to copied db [cv_copy_1603854

68151
D
Vaulter
3 years ago
J
Vaulter
JordanVaulter
asked in Storage and Deduplication
Why is my aux copy using so many tapes?

I noticed I am low on spare media and immediately saw that my Aux copy is using way more tapes than I expected.  How do I find out why this is happening? 

5171
D
Vaulter
3 years ago
J
Vaulter
JordanVaulter
asked in Storage and Deduplication
Where did the tapes go when I deconfigured my Tape Library?

One of my colleagues deconfigured a Tape Library and now we can’t find the associated tapes.  Where did they go?  We need to get the barcode numbers and potentially move them to the new library. 

3391
D
Vaulter
3 years ago
S
Vaulter
SamwiseVaulter
asked in Virtualization and Containers
Which transport mode should I use for VMware backups?

I am trying to determine the best mode for VMware backups.  What does Commvault recommend?

46562
A
Vaulter
3 years ago
W
Vaulter
Winston WVaulter
published in Storage and Deduplication
Changing iRMC (HyperScale Appliance HS1300 & HS3300) Password using IPMITool

The following procedure allows you to safely update Fujitsu Appliance iRMC Password which won't impact operations such as: RHEV-M Hardware failure alerting Important Note - for the HyperScale Appliance\, Commvault leverages the IPMI protocol to monitor the physical hardware by design\, and reports back to Command Center if there is a fault. IPMI - Intelligent Platform Management Interface is a set of computer interface specifications for an autonomous computer subsystem that provides management and monitoring capabilities independently of the host system's CPU, firmware and operating system. The following procedure are applicable for the following use cases: Updating iRMC Password for security purpose Resetting iRMC Password if it is forgotten or lost IPMITool is installed at the Guest OS level (Redhat OS)Updating iRMC Password First, you will need to establish a SSH session onto the Guest OS (HyperScale RedHat 7.#) Then input the following command: # ipmitool user set password

12200
W
Vaulter
3 years ago
MMoret
Commvault Certified Expert
MMoretCommvault Certified Expert
posted in Share Best Practices
Data missing in O365 backup - Solution is in-place but not documented and communicated

When a Teams chat is started it automatically creates a Exchange group mailbox, an OneDrive account for that same group mailbox and a SharePoint site for that Teams chat. All conversations are put in the Exchange group mailbox and up until October 2020 they could be found under the folder Conversation History\Team Chat. Now here comes the fun part, starting October Microsoft changed something in how they save the chats and they moved the chats to a new folder named ~TeamsMessagesData.During the roll-out of a M365 customer we encountered that the teams chats were not being backupped past September 2020 and as I could not find any issue with the back-up nor any configuration issues we opened a case with Commvault to research the issue. Big was our surprise as in the first reaction from the Commvault engineer I received the answer to my question, namely a hidden additional setting which would enabled the back-up of the new Teams chat folder, being:IncludeTeamsMessagesDataLocation =  HKLM\

3655
P
Commvault Certified Expert
3 years ago
W
Vaulter
Winston WVaulter
published in Share Best Practices
HyperScale Appliance/Reference Architecture Gluster Volume is reporting incorrect capacity

Issue There was a known issue identified with Redhat Gluster where the Capacity is reported incorrectly This is due to an incorrect parameter on the Gluster known as shared-brick-count which will count how many bricks share a file system and how the disk space is divided accordingly (within the Gluster) Methods: Method 1 - if you are on the following Service Pack & Hot Fix Pack SP15 & Hot Fix Pack 35 SP16 & Hot Fix Pack 27 SP17 & Hot Fix Pack 12 Method 2 - prior to the above Service Pack or Hot Fix Pack  IMPORTANT NOTE - this only needs to be done once and will be applied across the Gluster\, no further remediation is required. Method 1 Commvault introduced an additional feature under (/opt/commvault/MediaAgent) which will generate the shared-brick-count script in (/usr/lib64/glusterfs/3.12.2/filter/) for all the nodes Navigate to the following location # cd /opt/commvault/MediaAgent   Execute the following script # ./cvavahi.py fix_gluster_

6400
W
Vaulter
3 years ago
Alireza B
Vaulter
Alireza BVaulter
posted in Share Best Practices
Performance improvement with "Optimized For Concurrent LAN Backups" option and data port usage

Optimized For concurrent LAN backups is an option in media agent properties that helps to optimize the Operating System resources on Media Agent machine. It's recommended to enable this where there are multiple clients backing up to media agent.While enabling "Optimize for..." option is generally recommended, performance wise and when there are firewall rules in place, we need to consider the type of firewall rules in place. Generally speaking adding CVD port number (8400) as additional data port on the Media agent firewall rules is recommended for performance improvements. Additional ports are not needed on the client side here. System will only use the CVD port (default 8400) on the MA side as additional port so adding other ports on the MA won't help! Please note with CVD port in additional data ports, Client will transfer the data directly to MA on CVD port bypassing the firewall tunnel and it’s protocol.

12406
Emils
Vaulter
3 years ago
B
Vaulter
Ben CVaulter
asked in Self-Hosted Q&A
I’m running out of disk space, where should I look first to figure out why?

My available free space is running low on the storage library, need to determine why.

15302
Mike Struening
Vaulter
3 years ago
E
Vaulter
Eugene TrautweinVaulter
asked in Self-Hosted Q&A
What feature release do i need to be on to leverage Metallic Cloud storage (MCSS)?

I’m running V11 but would like to try out Metallic Cloud storage? What Feature Release do I need to be on?

1492
E
Vaulter
3 years ago
D
Vaulter
Daniel BrouwerVaulter
asked in Storage and Deduplication
Where can I find instructions about how to replace a Hyperscale metadisk?

I have a failed Hyperscale metadisk that needs to be replaced. How would I replace the disk?

7661
Emils
Vaulter
3 years ago
J
Vaulter
japplinVaulter
asked in Virtualization and Containers
How do I resolve error 19:2043 - Failed to get the configured member server list for Virtual Server?

I’m trying to run my Virtualization Client backup, and this is the message I see when the job goes pending at 5%. What should I look into, to address this?

11751
A
Vaulter
3 years ago
J
Vaulter
japplinVaulter
asked in Virtualization and Containers
How do I get a list of Virtual Machines that have a Commvault client installed?

I need to list out all Virtual Machines I have the Commvault Software installed. What would be the best approach on this?

7171
A
Vaulter
3 years ago
C
Vaulter
ChristineMVaulter
asked in Virtualization and Containers
How do I configure networking for VSA on VMware?

Looking for recommendations on configuring the networking for VSA backups on VMware

971
J
Vaulter
3 years ago
C
Vaulter
ChristineMVaulter
asked in Virtualization and Containers
Are there tips or best practices available to help improve the performance of VSA VMware backups and restores?

Looking for ways to improve my Virtual Server Backups, any recommendations?

8691
J
Vaulter
3 years ago
D
Vaulter
Daniel BrouwerVaulter
asked in Self-Hosted Q&A
How can I find the source of slow backups or restores? Is there a tool that can help?

I am getting slow throughput and need assistance in finding the bottleneck.

9871
J
Vaulter
3 years ago
D
Vaulter
Daniel BrouwerVaulter
asked in Self-Hosted Q&A
I’m having trouble deploying or installing a windows file system agent, is there a tutorial?

I am new to Commvault and could use assistance in deploying the backup agent on my file servers.

2981
J
Vaulter
3 years ago
S
Vaulter
SamwiseVaulter
asked in Storage and Deduplication
I want to reclaim disk space using the DDB space reclamation feature, but how can I see how much space can be reclaimed?

I am running low space.  I want to run disk reclamation. If I run this, how much space can I be saving?

66871
Emils
Vaulter
3 years ago
S
Vaulter
shaleyVaulter
asked in Self-Hosted Q&A
How do I troubleshoot a failed job?

I am trying to find the best method to troubleshoot failed jobs within Commvault

3231
Scott H
Vaulter
3 years ago
S
Vaulter
shaleyVaulter
asked in Virtualization and Containers
Can I backup the free version of ESXi?

Is the free version of ESXi that I use available to be backed up?

4181
Scott H
Vaulter
3 years ago

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