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9063 Topics
Mohamed Ramadan
Mohamed Ramadan
asked in Self-Hosted Q&A
admin password has expired

hello everyone , i have problem while admin password has expired and i don't have another user to sign on ,how can i solve it? 

9232
S
Vaulter
K
Vaulter
KyungKee KimVaulter
asked in Self-Hosted Q&A
CommCell User password encryption algorithm

Dear experts,Currently, we are testing to pass certification exams run by government agencies.Among the test items, there is an item related to password encryption of CommCell User.The document web confirmed that SHA 256 was used.(https://documentation.commvault.com/commvault/v11_sp16/article?p=7964.htm)Is there a way to check what hash algorithm is used to store the password?And can I change it to use a stronger hash algorithm like SHA384 or SHA512?Or can I use the Adding Salt to Hashing method?Best RegardsKim KK

9253
Graham Swift
Vaulter
B
Byte
benjaminasByte
asked in Storage and Deduplication
Shared disk library - restore

Hi, I have a question regarding magnetic disk library setup and how will it affect restores. So what is being in the thoughts:Library has for example 4 media agents assigned to it; Each media agent would have own mount path provided from SAN; We would then share mount paths between media agents (exportfs (NFS..)) Local to media agent mount path would have Read/Write access and other media agents who have that mount path as a shared one would have Read access Transport Type would be Regular Mount paths would have spill and fill for load balancing With this setup a question came: what will happen if backup_1 was backed up into media_agent_1 out of 4 media agents used in that library, and this media agent is offline - can we still restore data from backup_1 with other 3 remaining media agents? At this point looks like a no - because mount paths to which backup_1 has been done is offline, so how can other media agents in the library be used for a restore? Can this work? If not - can you su

2085
J
Vaulter
F
Commvault Certified Expert
Fidel BerrumCommvault Certified Expert
asked in Virtualization and Containers
For RHEL where can I download the version of Mono 6.8 manually, to convert it to Proxy?

For RHEL where can I download the version of Mono 6.8 manually, to convert it to Proxy?

18143
G
Vaulter
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Enabling Loopback Mode on Clients and Client Groups ?

Hi Community , Is there any advantage of enabling “Enabling Loopback Mode on Clients and Client Groups” . Just want to understand in which scenario this setting will be useful and what is the impact on backups and recovery jobs if we enabled this ?https://documentation.commvault.com/11.24/expert/125171_enabling_loopback_mode_on_clients_and_client_groups.htmlRegards, Mohit

1563
Alireza B
Vaulter
A
Bit
ArthurBit
asked in Self-Hosted Q&A
Changing the Azure Storage Replication Lrs / Zrs via Commvault

Recently Microsoft changed the default storage replication of my region from lrs to zrs. This increasing our storage costs by a lot.Is there any way in Commvault that i can choose which one to use? Today i think commvault is using the azure´s default.

3841
J
Vaulter
M
Byte
ManikandnByte
asked in Storage and Deduplication
Cloud Storage prediction

Hi All, Currently we are maintaing the below retention policy for all data type. The Primary copy stored in the On-Prem and Aux copy moving to Tape.Daily Backup - 35 days (On-Prem and Cloud)Weekly Full - 6 Weeks (On-Prem and Cloud)Montlhly Full - 1 Year (Cloud)Annual Full - 5 Years (Cloud) Now, there is a proposal to change the Retention for Daily and weekly to 90 days and 12 weeks respewctivily in the cloud alone. I want to predict the following factors.What is my daily data change rate What is the expected immediate storage growth due to propossed retention  How much I need to pay additionally according new policy. Hope most of you came across the situtaion and looking some inptu to calculate the values.

2753
J
Vaulter
A
Bit
ArthurBit
asked in Self-Hosted Q&A
Slow restore throughput on a specific database

Hello everyone,I have a very slow throughput with a specific database, the average restore throughtput is 60gb/hr, with a size of 1.5tb, this restore is taking 25 hours to complete. Our SAP database has 8tb and take 20 hours.I already changed the VDI to 2000 and nothing.How can i identify the problem with this database?   

5711
Onno van den Berg
Commvault Certified Expert
F
Commvault Certified Expert
Fidel BerrumCommvault Certified Expert
asked in Self-Hosted Q&A
For intellisnap in VMaware, from where can I get the ESX proxy features to perform the snap? Specifically when I configure in this part Access Node ESX Server.

For intellisnap in VMaware, from where can I get the ESX proxy features to perform the snap? Specifically when I configure in this part Access Node ESX Server. 

3543
F
Commvault Certified Expert
G
Byte
Gilles SCHMIDTByte
asked in Self-Hosted Q&A
Restore from tape in a foreign Commcell

Hello,I’m sure it’s not possible to restore from tape in a foreign Commcell without a DR Backup applied to the new Commcell but I’m not able get this information in Commvault documentation. I’m sure I have already seen this information. Could you help me to find the link ? Thanks in advance and best regards,Gilles

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G
Byte
T
Byte
tsmtmillerByte
asked in Self-Hosted Q&A
Download Media Options - Full Kit vs Media Kit

I don’t really understand what the difference is b/w these two options, Media Kit - Join an Existing Commcell or Full Media Kit. Basically when I tried to update a media agent from 11.24.19 to v11.25.14 using the advance option, it failed. Now the Media Agent is offline and fails to update while other MA’s it worked OK. So of these selections, which one should I try on the MA that failed to update?    

15773
T
Byte
S
Byte
ShaneHicksByte
posted in Self-Hosted Q&A
Unable to change IP in Array Management for HP Nimble

Trying to add a Nimble array. I orignally had to wrong IP address in the Array Management. I changed the IP but the error messages kept reflecting the old IP. I deleted the Array Management entry and created a new one but the jobs keep referencing the old IP. I have opened a ticket but waiting for an answer and wanted to see if anyone had ran across this before.Wrong Ip is in boldError Code: [32:392]Description: Failed to prepare snapshot. : [Array details not found in Array Management for [146.209.192.10]. Please ensure that array details are entered and configured in Array Management.]Source: cpgbytestma002, Process: vsbkp

821
dude
Byte
Marwa
Bit
MarwaBit
asked in Storage and Deduplication
Move job data from disk library to another disk library

Hi All,  I want to move specific job data from its media to another disk library like staging in Networker , how can I do that in Commvault ?

14223
Sean Crifasi
Vaulter
S
Bit
Simon DelicataBit
asked in Self-Hosted Q&A
Unable to Auto Discover O365 Exchange Mailboxes

Hi allWe’re just in the process of starting a migration of user mailboxes from Domino to O365 Exchange and I’m working on setting up our Commcell 11 SP16 HPK136 instance to backup the new exchange mailboxes. So far  I think I’ve followed these destructions correctly :Prerequisites for the Exchange Mailbox Agent User Mailbox Office 365 with Exchange Using an On-Premises Active Directory Environment (commvault.com)But if I go to the “User Mailbox” in the agent tree, and go to Mailboxes → New Association → User, click the Configure button and try to Discover, I get the error :Failed to begin discovery. Could not connect to any of the given proxies. As best as I can remember, I’ve added no “Proxies”. Can someone point me to where to look in the logfiles to get more information about what might be causing this, or the bit in the documentation I need to recheck  ?TIA Simon

37046
S
Vaulter
N
Byte
NoobvaultByte
asked in Self-Hosted Q&A
Custom package silent install hostname

Hello Is there a way to edit the install.xml file so that running a silent install for a custom package will make the hostname to be same as the clientname?  It looks like this in the xml file.<clientEntity hostName="" clientName="" /> Hope you can helpThanks

7063
N
Byte
N
Byte
NillesByte
asked in Storage and Deduplication
Aux Copy between 2 hpe storeonce catalyst -- > Status running but not progress

Hi All,for all member or technical expert, we need your advice or suggestion for problem that occours while the aux copy jobs running between 2 library HPE Catalyst with a different site.The status “ Running “, but the progress stuck at 0%, from job logs we see statement log as below;2685 589d 02/02 12:48:45 145 Received AuxCopy alive confirmation response22685 589d 02/02 12:51:46 145 Sent alive request to AuxcpyMgr22685 589d 02/02 12:51:46 145 Received AuxCopy alive confirmation response22685 58a7 02/02 12:51:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]22685 589d 02/02 12:54:49 145 Sent alive request to AuxcpyMgr22685 589d 02/02 12:54:49 145 Received AuxCopy alive confirmation response22685 58a7 02/02 12:56:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]22685 589d 02/02 12:57:52 145 Sent alive request to AuxcpyMgr22685 589d 02/02 12:57:52 145

3592
R Anwar
Vaulter
E
Bit
EC3Bit
asked in Self-Hosted Q&A
data aging

I’v Storage policy enabled or few clients with the following precedence’s with the different storage frequency and retention period  bu when the schedule policy the client has only monthly backup’s enabled every month 1st at 12 AM so i wold like to know how dash copy and primary copy will work for the since there is no schedule daily or weekly , is following precedence’s applicable for the client? if so how dash copy will work  as there is no daily or weekly backup’s. Dash copy : every weekly on Sunday at : 12:AMTape : monthly  primary dash copy tape copy

4781
Sean Crifasi
Vaulter
L
Byte
LaurentByte
asked in Self-Hosted Q&A
Azure Linux Media Agent

Hello ! Today is the day when I am trying to deploy my first Media Agent on Azure, and it’s a linux one ! CV v11.24.29, and using RHEL 8.5 as OS.I copied the full sources to the MA, went root, used interactive install, chose to add : fs / fs core Media agentStorage AcceleratorVSA All the process seem to be OK,  I input the Commserve FQDN, goes on, I am also provided with the list of Plans to use (I select none), register with authcode, looks OK , but the Registering part takes long, then ends up a few minutes later (10 or so) with a Installation completed successfully.But no commvault processes fire up. No special logs in my logfiles folder, thought I get multiple messages in the install.log file during that time : Register/Update client request is pending on the client sideThen it stops to repeat when the ‘installation completed successfully’,and get those :  Moving file /etc/CommVaultRegistry/Galaxy/Instance001/install.xml to /logi/cv/commvault/installer Installation completed with E

5841
L
Byte
D
Bit
davidedBit
asked in Self-Hosted Q&A
Recovering Backups from disk

Doing some work around DR and I have a quick question, I created some backups and stored this on a data domain virtual edition. Whether this is relative not sure.?The data domain virtual edition has had retention lock set which essentially creates a copy of the mtree where the data is stored. We as part of testing have deleted the backups from Commvault and data aging has been run so the backups are no longer available. The retention lock feature allows me to run a command to restore the data back to the original location on the Mtree.The question is simple can I recover the data from the Data Domain and re-catalog the backups into Commvault?Dave Edwards

3371
L
Byte
M
Byte
Marcel GeisenByte
asked in Developer Tools, Integration and Automation
API - Automation for Setup Remote Software Cache

Hey,we are a Service Provider and Backup our Customer in Azure and own Private Cloud with our shared Commvault Installation. (11.24.29)In the moment we have started to automate all basics thing like:Add Hypervisor + VM Group Add CLoud Storage Create Plan/ Storage Policies / Schedule etcSo we can do an Onboarding of new Customer with basic VSA Backup fully automated is the goal. What we are looking for is to Setup the Remote Software Cache for each Customer via API. But we could not find anything regarding Software Cache and API. Has anyone an idea how to do it via API? Or has anyone another solution to do it automated? Thanks & BRMarcel

993
M
Byte
Mohamed Ramadan
Mohamed Ramadan
asked in Virtualization and Containers
failed job Error cord 19:857 error opening virtual machine

hello everyone ,i have old full failed job Error cord 19:857 error opening virtual machine , i check readiness client and permission all fine , did i miss so thing ?sorry about my English BTW 

9741
MichaelCapon
Vaulter
P
Vaulter
PratyushVaulter
asked in Self-Hosted Q&A
CVE-2021-4034 PKEXEC exploit

Hi All ,Currently there is a warning about pkexec described in https://isc.sans.edu/diary/rss/28272.I was able to validate PKEXEC tool existence as SUID binary on hyperscale nodes . This seems to be OS level application and not used by commvault software .I believe a simple chmod of this executable is enough to prevent the exploit of being used (chmod 0755 /usr/bin/pkexec)Is there any action item on Commvault to remediate this or this needs to be addressed by customer by applying OS patches ? 

5291
Aplynx
Vaulter
K
Byte
Kamil
asked in Virtualization and Containers
Converting from VMware to Nutanix AHV

Hello Commvault Community! I come today with the problem of virtual machine recovery by converting from VMware to Nutanix AVH. The Customer runs on the 11.20.85 environment. It has two Hypervisors configured - VMware and Nutanix AVH. Both have backup jobs performed before, so they are working properly. The Customer needs to recover the VM from VMware to Nutanix AVH (from the CommCell Console level - according to the documentation, this is the only available option - although if we look, we will find the procedure for Command Center, although it is described that it is not supported) using this procedure: *Converting from VMware to Nutanix AHV (Commcell Console - Customer attempts a recovery with this procedurehttps://documentation.commvault.com/commvault/v11_sp20/article?p=97686.htm *Cross-Hypervisor Restores (Virtual Machine Conversion) - confirmation that it is supportedhttps://documentation.commvault.com/commvault/v11_sp20/article?p=30891.htm *Converting to Nutanix AHV - procedure t

5324
K
Byte
ZachHeise
Byte
ZachHeiseByte
asked in Self-Hosted Q&A
How to resolve "Optimized scan could not process the request for [path]"

A couple of my Linux file agents are showing events telling me that “Optimized Scan could not process the request for [/home/]. Falling back to regular scan for this volume/path. Possible causes: Optimized Scan Service is down, Optimized Scan does not monitor this volume/path, or the database is inconsistent.”This may have begun after updating the commserve, mediaagents, and the Linux agents to 11.25.19 a couple days ago.How can I resolve this? I couldn’t find documentation on this issue. I am not the primary admin for these file servers, I’m just the commvault admin. I examined the FAQ here and I don’t believe that any of these are the issue.

5061
S
Vaulter
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A
MediaAgent recovery after a ransomware attack

Hello,we have ransomware protection enabled on our Media Agents!  But in case of attack we can lost the MediaAgent OS and don’t have access to the Libraries. MediaAgents have local disks for Disk LibrariesWhat kind of backup should I have to recover quick a MA from a different MA, without lost the backup data on the local disks on the impacted MediaAgent?What is the fastest restore, 1 touch non interactive will clean all disks first?We running V11SP24.25, MediaAgents are Dell servers. Thanks Juergen

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L
Byte
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