Commvault Cloud Topics

Hi! The exchange guys are in the process of setting up a new exchange cluster, so i am trying to add a new “Exchange DAG” client, but when i try to discover the servers an error pops up with “DAG Discover failed”. I’ve also tried using a proxy, but i get the same error. So, i guess the question is, which log-files should i try to dig into to try and locate where and what the problem with this is ? 

So, easy question, what are the requirements for the Live Browse feature?Specifically, does the live browse only work on virtual machines?  Is this NOT for physical or agent based backups?(Sorry, searched around and didn’t quite find the answer to the actual requirements/limitations - as some of us do still have physical servers that we back up...)

Version 11.24I was using a setup with open-replication SVM1 as source and auxcopy to SVM2 as the destination.I was working with a script to set NetApp snapshot snapmirror-label.I was using the Label “CVDaily”. After have getting this to work I noticed that the snapshots was starting to get a label “IntelliSnap”, which wasn’t there in the beginning. What is the procedure to have CV use this label for all NetApp Snapshots every time?There is no references in the current documentation so, it looks like a ‘hidden’ feature.Source:Source view. Notice 1 SP snapshot with my label and next 2 with IntelliSnap labelThe feature request for adding snapmirror-label is still open - but maybe there was a kind developer somewhere after all :)

Could the DDB Verification and the Auxiliary Copy jobs impact on DDB disk in terms of Query & Insert time (the calculation)? We have some Database's Average Q&I Times across Partitions in the last 3 and 14 days with very high values. Backups jobs are running fine. No Performance degradation during backups with a good Deduplication ratio. There are no significant events. Most of the time we’re doing Database Log backups (So, no dedup here) and running Admin Jobs to copy data onto tapes or to create secondary copies. At night, we're doing incremental backups (VMware and FS agents). We have an issue with Synthetic Full backups (https://community.commvault.com/commvault-q-a-2/synthetic-full-is-not-running-based-on-automatic-schedule-settings-2744) and I'm wondering about how this issue also can impact on those times. Some info:VMware VM Media Agents are running updated Linux. 8 CPU cores, 32 GB RAM. DDB Flash disk. Kernel Parameter Configuration done. 

Hi, I updated the Commserve from release 11.16 to 11.20, now I should update the mediaagents and clients in production, my questions are:- I can do the hot update while the backups are in progress- if the update fails, can I rollback or does the client still remain in 11.16? ThksDario

Hi,Can I change the ddb network interface? and if I can, how?

HeyIs there documentation on the exact procedure for running the Windows Updates against the CommServe Windows Server. ie.Put CommServe in to maintenance mode. Stop all CommVault Services in Process manager. Run Windows updates. Reboot Server. Ensure all CV services are up and running.ThanksNeil 

FR24 , mentions the following:Security Introduced in Product Change Learn More Feature Release 24 Users and User Groups When you create a user, verify that the email address is unique and not used by another user in the CommCell environment. Creating a User  How can we avoid that new terrible limitation?In a tenant environment, users can belong to different companies, using the same email address.  

hi, i want to use a webhook for MS Teams to send our CV alterts directly to a dedicated MS Teams channels. The configuration seems easy. Within commandcenter i added the webhook url provided by MS Teams.Under Monitoring alerts i defined some “standard” definitions like:Backup Job suceeded to be sent to the webhook.No adaptions within the template were made.But in the webhook configuration it always shows me: Webhook offline (date) Has someone managed already a webhook integration with MS Teams and may share his insights, what changes to the standard configuration is necessary. thanks

Hi, I’m running 11.26.20. Download & sync cache is failing, files not found on downloadcenter.But when I check the packages, it stops at 11.26.18…..so how can I have 11.26.20……. (which now causes problems with the download & sync cache process)  

Hi we have a 3rd backup copy to Metallic cloud (we purchased 10TB)I specified 7 Days & 1 cycle so on the job logs i see 2 SYNTH FULL + INC (see attached)But this config takes a lots of storage on Metallic and i would like to optimize as its our 3rd copyI would like to keep only the last FULL backup (+ INC). So what would be the result if i specified 7 Days 0 Cycle, or is it another setting (or i m completely wrong :)) thanks  

hi everyone,after regular snapshot backup the Commvault doesn't delete snapshots.As of this moment, the snapshot capacity is above 22Twe are not working with IntelliSnap or some solutions, our vSphere version is 6.7u3I would be happy for any help or suggestion.thank you!

Hello, One of our client has Archive backup on tapes which is configured in one location and that type of infra is managed by local Commserve server. There is a question about the possibility of migration that Archive backup to AZURE. In the end client would like to get all archive backup in AZURE cloud with possibility of manage the backup from Commserve in AZURE cloud which is a different machine (Global solution for organization). And my question what will be the best approach for that migration and how to calculate the storage usage in AZURE for that migration process? Regards, Michal 

Hello everyone and thanks in advance for any hint.I’m running a Commvault V11Sp20 installation of the software and recently had a 6TB Oracle Database migrated from a stand-alone Oracle 12 DB to a three-node Oracle RAC 19 installation. Backups work properly and, “randomly” the three nodes are involved in backup jobs.Problem is: dedupe ratio is low.While the stand-alone data reached 95/97% of dedupe ratio, these backups for the Oracle RAC instances reach 40/65% of dedupe ratio. That is, a single Full backup takes something like 3TB of disk library (the very same disk library hosting the GDP previously used for storing the stand-alone Oracle DBs backups). Any hints about why the dedupe ratio is so low? Thanks in advance for your kind opinion. Regards

Hello,I want to understand the difference between normal backup and Archiving/stubbing options for office 365 mailbox application. How can we configure Archive/stubbing mailbox ? Any document to share which explains.

Hi,I have recently been asked if it is possible to restore SQL System Databases without restoring all User Databases in the same SQL instance?I thought this could be possible in CV however I cant find any way to do so via Web/Java console, only user Databases are listed when attempting to find master, model and msdb.. Any help or thoughts on this would be great appreciated.

Hello All,We have a customer data generated from 6 sites which is around 230 TB of size in total. As a first step we are planning to go for MCSS databox seeding.So we will have 1 Databox ordered for each site to copy the data from disk library to databox and then we are planning to ship it to MCSS based on the below steps:https://documentation.commvault.com/11.26/expert/147072_seeding_metallic_cloud_storage.htmlEach site has dedicated media agent which we will be using for primary backups and the same media agent will be used of secondary copy to MCSS.Hence customer has purchased 230 TB of MCSS cool tier license. Since we have 6 sites we cant use the MCSS from same region we will be in a position to use multiple regions during the MCSS library configuration.With this scenario

Hi Community, This is for the workflow guys. I’m trying to implement something to automate a VM power on/off, the VM is VMware based (ESXi) and is an MA.I want my scenario to be something like this, when the VM is powered OFF :Check readiness of the VM. If the VM is powered off, then power it on. Execute my aux copy When job finished successfully, power off the VM.Some needed workflows required some inputs, that I struggle where I can find them, like the ones below :Any help or recommendation on how to implement this would be appreciated. Regards

I would like to enable Ransomeware protection for all Hyperscale 1.5 Reference Architecture MediaAgent,Enabling Ransomware Protection for a HyperScale MediaAgent (commvault.com)but i received this message. OS version Red Hat Enterprise Linux Server release 7.9 (Maipo)2022-05-03 18:19:42,221 - __main__ - INFO - get_product_name2022-05-03 18:19:42,222 - __main__ - INFO - product name commvault2022-05-03 18:19:42,222 - __main__ - INFO - start setup_selinux_env2022-05-03 18:19:42,224 - __main__ - INFO - imported gluster.cliLoaded plugins: langpacks, product-id, subscription-managerThis system is not registered with an entitlement server. You can use subscription-manager to register.2022-05-03 18:19:42,487 - __main__ - INFO - please install

Hi Community,I want to create a Docker Container image for backing up a PostgreSQL DB in a Container (PostgreSQL: Containerized).I wanted to follow these instructions:https://documentation.commvault.com/v11/essential/133162_creating_docker_container_image_for_commvault.htmlUnfortunately, the option "Create a docker image" is not offered to me. I wanted to create the custom image on a CentOS 8.1 Linux Machine.I have downloaded the Full Media Package "11.24_Unix_AllPlatforms_11172021.zip" for the installation.Thanks and best regards,Andreas

Hi EveryoneOne of my customers is looking for a way to monitor the hardware of an Hyperscale X by SNMP. I looked for the documentation in manufacturer's web and also in the community without success. Could someone help me to find the documentation, or tell me how and what can be monitored by SNMP?Thank you in advance

Any advice to install a commserve on a linux host? We checked this article https://documentation.commvault.com/11.26/expert/132365_commserve_server_system_requirements_linux.html  and installed all packets and SW.We have tested to install on linux 8.4, 8.3 and 7.7 and the option to create a new commcell or install commserve never appears. We have also tested with version 11.25 and 11.26.  

Hello all, I have a question about my aux copy behaviour.We use S3 type storage on site for our backups and aux these to an private cloud provider. I’ve noticed that in the aux copies certain clients jobs will consistently be skipped. Initially I thought the issue was bandwidth as the aux copy never completed. We have improved the bandwidth and throughput is much better now, however the aux copies are still not completing. If I go to the secondary copy and show jobs (unticking time range and excluding “available”) I will have a number of jobs going back weeks, with none of the jobs from that client showing partially available (implying it is part way through copying). Interestingly, today I have started the aux copy with “Use scalable resource allocation” UNTICKED, and those old jobs have immediately been picked up and started copying.Anyone have any ideas why this would be? I’m curious what impact this will have on my environment. I just don’t get why most jobs were c

Hey all - can someone explain this statement in the Cloud Architecture Guide for AWS (page 29)?Do not utilize an on-premises MediaAgent to perform Auxiliary copy as Cloud egress costs (S3 Pricing >) will be incurred.We have customers doing this very thing and one is having an issue with high egress charges.  We are not sure that the charges are from Commvault but want to make sure.  The customer turned off data verification but that did not make a difference.  They are writing Oracle logs directly to the cloud library (instead of primary onsite) and are very tight on hard drive space and have a lot of index restores happening but I don’t see either of those things causing large Egress.  The index restores would come from the primary onsite copy.Can someone point me in the right direction on if there are other things with this aux copy that could cause egress?Thanks!Melissa

Hi, When i perform a restore of instance oracle on another vm , i have this error : Error Code: [18:106]Description: RMAN Script execution failed with error [ORA-19698: D:\DATA\WATTSDAT\REDOLOG\REDO01.LOG is from different database: id=3217969858, db_name=WATTSDAT]. Please check the Logs for more details.Source: 33-wt172-de-all, Process: ClOraAgent Can help me ThksDario