Commvault Cloud Topics

Hello, We have a problem with CommServe.We have 2 physical servers.We’ve 3 instances on each server:Instance 001 - CSInstance 002 - CS_failoverInstance 003 - MAOn Windows is configured Windows Faiover Cluster (for GRID, for MediaAgents) When Windows is member on Windows Faiover Cluster, Commserve Communication will be not established (failed to communicate with Instance 002, 003 on the same server and second server).Telnet is OK, but chceck readiness and for example Transaction Logs not working. Nextly, when I restart the server, communication will be OK. But when I restart Instance001 on Process Manager, the problem will reappears. When we delete Windows from Windows Faiover Cluster, CS looks OK.Do You know any resolutions? Is this Configuration supported? Best RegardsKarol

I am investigating a performance issue on a server that is both client and media agent.Looking in the PerformanceMetrics.log file I see the metrics for CPU load on some CV processes. But they seem always to be at zero.Isn’t those collected into the log file or does something need to be enabled for them to get there. I’ve attached a screenshot of that section from the log file  

Hi all, I have a question about the OS requirements for the CommServe. https://documentation.commvault.com/11.26/expert/2801_commserve_server_system_requirements_windows_01.html Windows 2012(R2) is not listed anymore, so I suppose it is not supported anymore for the CommServe. However, the note directly above the table says “The Commvault software fully supports the most recent version of an operating system, until the vendor ends support.”. Windows 2012R2 is Supported by Microsoft until October 10, 2023. So, is Windows 2012R2 still supported for the CommServe, or not?And if not, why does the note

Hello all,I just want to know why the orphaned media ilooks different in console and documentation (Version is V11.26.23):Console: Docuentation: There are no media in this folder. And where do we find orphaned media in Command Center?Thank you very much.

Hello All,Do we support IntelliSnap over the oracle database running on Exadata?If yes, what is the system requirements? is there any documentation link which i can refer to specific to ExadataRegardsAnanth

Hi guys, For a specific need, I wanted to create VMs MA with VMware. As the goal of the virtualization part, it to be able to control the power state of the VMs.I know that Commvault has “VM Power Management” which offers the possibility to control VMs. But I still have confusions on how to implement this,  does my VMs have to be added as client first on my commcell then install the MA package, or do they have to be added in a separate way ? The final goal is to be able to shut down a VM MA after an aux copy job.Any tips would be much appreciated Regards. 

ErrorI get the above error when try to restore from secondary snap volume. May i know why it cant get snapshot information stored in DB at first place? 

Hi Community,I have a question about backup SAP HANA. I have upgraded commserve and media agent from sp6 to sp24, after upgrade completed Commvault can’t backup SAP HANA. In the Job log file detail : “ Reserving resources for SAP HANA.Resource reservation request start time=[]Allocating streamallocationGenericResource() - Failed to create shared memory. error code =28freeOpenHandles - deleteSharedMemory failed, handel=-1, Ptr=0 returnCode = 22Fail to request jobmanager.The required resource could not be allocated; Please retry your job later. “ Please advise me what should I do for this issue.Thank you 

Hi Team, What kind of information do CacheDB and ResourceMgrDB DBs store, what are their duties?It is stated in the BOL below that it is non-critical, but it does not say what kind of information they store.https://documentation.commvault.com/11.24/expert/96200_commserve_recovery_frequently_asked_questions.html 

JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId  13580 c68   04/14 13:18:44 4488 CVBkpJobInfo::insertIntoDB Ignoring error returned from createJobCopyInfo for AppId [231] ApptypeId [84]13580 c68   04/14 13:18:44 4488 JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId <0> Error <>13580 c68   04/14 13:18:44 4488 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [369] Clnt[BPOBRTIAS136] AppType[Continuous Data Replicator][84] BkpSet[x.x.x.x.x] SubClnt[default] BkpLevel[Incremental][2]13580 1cb4  04/14 13:18:44 4488 Scheduler  Failed to get the media agent.13580 3524  04/14 13:18:45 4488 Scheduler  Phase [2-Backup] (0,0) started on [SRV.x.x.x.x] in [1] second(s) - cdrcontrol.exe -j 4488 -a 84 -r 110 -n 2:231  -jt 4488:2:1:0:51483  -f 0  -q 0  -s 013580 37f0  04/14 13:18:46 4488 Servant    Reg [Control] received. Client [BPOBRTIAS136] plattype = 4. Token [44

Good morning, Does anyone have an example of configuration of Continuous Data Replication examplesI need to do a Site 1 to Site 2 replication of files only, it seems very simple, but I can't find an example! waitRicardo

We are Planning to deploy the new CommCell console. As i understand, by default it comes with the evail license and we have to apply the permanent license within 90 days. Ca we run backups in evaluation mode or we have to wait for permanent license key.

Noob alert! Hi everyone, I fear our DR damaged or our "Storage policies\CommServeDR" Policy is misconfigured, because since a month, the DDB Verification Job are constantly failing. Short resume/background: 1)We store our Backups and DR in a Network-Storage. Our Commvault Version is 11.25.28. 2)I tried backing up and restoring files, and it works. I did test DR restore (In March) using this video (https://www.youtube.com/watch?v=1H4w2CYdf4c).3)As always users can still run backups, restore data, etc. but we get lots DDB-Verification failures and DR "Completes" but with errors.4)In Commcell, if you try to browse to our Network DR folder(Commcell\Control Panel\Maintenance\DR Backup\"Back up Metadata to this folder"), we get the following message "incorrect password or unknown username to selected access path" I checked the credentials and also check if server can reach the Path. Pass, User and Path are fine

Hi Team, i got several Servers which have the Filesystem & SQL Agent installed. I grouped them based on agent to a SQL group. Now i wanted to give the SQL Admins the permission to backup & restore SQL instances. Unfortunately the grouping of “Client Computer Groups” with SQL Agent counts for the Whole “Client”   so when i add the SQL Admins as Backup / Restore user on that group they can also restore / backup on the Filesystem Agent ( as the Client is added not only the SQL Agent ) so is there a way to just allow the SQL agent and exclude the other Agents with an automatic association? ( the only way i found is manual

I'll briefly explain my problem:Our customers use a Huawei cloud platform with the production site in Milan, while the DR site is always done for the cloud in Bologna.Now a commvault platform is installed in production for backups with release 11.20, while on the DR site I have not installed commvault services.My question is simple, in case of loss of the production site is it possible to manually restore the commvault services on the DR site?ThksDario

Hello Community,I keep on wondering about one thing.  There’s a feature called Ransomware Protection which is allowing MediaAgents to protect Libraries and Mount Paths. In terms of local storage there’s kind of lock being provided. What if there’s cloud storage in place e.g. Azure or GCP connected to MediaAgent? There’s still some kind of lock in place which is preventing objects from being modified by non-commvault tasks?  

Hi guys, do you know how to fix this thing? I want to delete snapshots manually from array management and get this error...Error Code: [19:2018]Description: Workflow [Snap-UserOperations] completed with one or more errors.Source: xxx, Process: WorkflowNo Host found with HostId [10633]. Failed snap volumes will be handled later by the automatic clean up process.Source: xxxx, Process: WorkflowI ran the data aging (i think this the forementioned ‘automatic clean up process’) - nothing changed...

I try vm restore.restore source : 182-ash-windowdestination 184-vm-test but  advise please Thank you

I have a storage policy for MS SQL backups. The retention is 21 days, but the transaction log backups do not expire after 21 days. I run the Data Retention Forecast report and it shows those log backups are not expiring because of SQL LOG RULE. I’ve read the documentation and none of it seems to apply. I have other storage policies for SQL and this isn’t an issue. This is the only storage policy with this behavior. Anyone have any ideas of what to check?

Simple question.Is there any way to update the display name of the an activity through the script api?

I need to limit bandwidth usage to 50% during 8am-5PM for AUX copies.  What is the best way to accomplish this? I am planning to select the source media agent and the destination media agents under the properties of the source media agent.  Then I will configure the rules to only use 50% usage during 8am-5PM.   What all does this impact?  The destination media agents are used for multiple other copies coming from different media agents and I do not want them to be limited. Really just looking for confirmation that if I setup the throttling on the source media agent and select the destination media agents in addition to the source that it will only impact the AUX Copy between these source and destination and will not throttle any backups running to the source media agent or any other media agents writing to the destination media agents.

Hi,I am trying to duplicate Oracle DB from production to test server, but when I pick all the options and go to script preview I get this: I don’t really understand what is the problem, I’ve checked my oracle instance configuration in Commvault and either ORACLE USER in general tab or connect string in details tab fields are set on both the source database (target instance) and target database (auxilary instance). ClOraAgent.log doesn’t show anything useful.32113048 1   05/13 15:53:55 36602 OracleContext::PrepareContext() - Prepare Oracle context32113048 1   05/13 15:53:55 36602 OraBaseContext::LoadDupTargetProperties() - Got Duplicate InstanceId 68 for name TREST132113048 1   05/13 15:53:55 36602 IDAError::SendMsg() - setting JPR for jobId 3660232113048 1   05/13 15:53:55 36602 EvEvent::setMsgEv

We have the requirement in our company that all Mgmt interfaces/IP’s must be protected by a firewall. For HSX this includes the IP where sshd, http Admin GUI is running. But this seems not to be possible in our setup.We can not protect the DP network with firewall as there will also be backup traffic. So we decided to used 2 different VLAN’s on one of the two LACP channels.Overall we have 3 VLANs/networks configured on 2 LACP channels. 2 VLANs are configured on a trunk.Storage-Pool: not routed - no problem - on LACP 1 with 2 x 25G Data-Protection: should be used for communication with other Commvault servers and clients to back up - on LACP 2 with 2 x 25G Mgmt: used for sshd / http - on LACP 2 with 2 x 25G But according to documentation for Reference Architecture only one network can be routable. In our case both Mgmt and DP must be routable. I added some Linux policy r

The backups are getting failed due to below mentioned error. provide us the solution for this issue.

Hi,in the situation where a customer has a retention policy in SharePoint online to keep everything for 10 yrs.and they have been using Commvault to backup SharePoint online.When they move from using Commvault to Metallic, does the Metallic backup also capturing all the items that would have been deleted from SharePoint online but its still held under the O365 retention policy?would this also be the same for Exchange online if the emails where deleted by a user but they still there due to the O365 retention policy?