DDB Reconstruction

Question

Hello ALL,Currently running a DDB reconstruction and encountered this Failed to Copy or verify Chunk [1123876] in media [CV_MAGNETIC], Storage Policy [xxxxxx], Copy [xxxxxx], Host [xxxxxx], Path [G:\CV_MAGNETIC\V_363047], File Number [17], Backup Jobs [ 46145]Access to the file/media denied. Access to the file/media denied. Source: xxxx, Process: DDBRecoveryPath can be access on the media agent.

Afeez · Accepted Answer

Hi @EmilsThanks.Checked the security settings on the path and noticed the user for commvault was not in the list. I added it and seems ok now.But now error has changed to failed to insert record on some chunks

Emils · Answer

Hi @AfeezAccess denied errors typically occurs when one of the following occurs:The service account used for Commvault does not have access to the Log + Base Directory nor the MagLib PathThe documented AV exclusions are not in placeA storage related errors which is stopping access to the Chunk and its associated blocks which may not reside in the same location mentioned in the error (G:\CV_MAGNETIC\V_363047)Can you please check AV exclusions are in place and any accounts used as service accounts have read/write access to all mountpaths, Log folders & base?

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