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Hello ALL,

Currently running a DDB reconstruction and encountered this 

Failed to Copy or verify Chunk 1123876] in media CV_MAGNETIC], Storage Policy xxxxxx], Copy xxxxxx], Host xxxxxx], Path G:\CV_MAGNETIC\V_363047], File Number 17], Backup Jobs 46145]Access to the file/media denied. Access to the file/media denied. Source: xxxx, Process: DDBRecovery

Path can be access on the media agent.

 

Hi @Afeez 

Access denied errors typically occurs when one of the following occurs:

  1. The service account used for Commvault does not have access to the Log + Base Directory nor the MagLib Path
  2. The documented AV exclusions are not in place
  3. A storage related errors which is stopping access to the Chunk and its associated blocks which may not reside in the same location mentioned in the error (G:\CV_MAGNETIC\V_363047)

 

Can you please check AV exclusions are in place and any accounts used as service accounts have read/write access to all mountpaths, Log folders & base?

Hi @Emils 

Thanks.

Checked the security settings on the path and noticed the user for commvault was not in the list. I added it and seems ok now.

But now error has changed to failed to insert record on some chunks

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