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Hi all,

Our customer using Exchange Archive and they want to access archive mails from outside without VPN. Web Server working on CommServe and hostname is like commserve.local. They created DNS record like archive.domain.com and they opened 8403, 443 ports on firewall.

I used this documents to change URL on CommServe;

 

https://documentation.commvault.com/11.24/expert/4344_changing_web_console_url_for_commserve_01.html

https://documentation.commvault.com/11.24/essential/112096_updating_web_console_url_for_commserve_computer_using_command_line_interface.html

https://documentation.commvault.com/11.24/expert/133401_using_virtual_name_for_web_service.html

 

I can reach to web console and command center with archive.domain.com name but in the OWA, Quick look button still pointing the commserve.local. I checked Web Server URLs tab on CommServe Advanced settings, End User Url showing commserve.local. 

 

I could not find any document for change the End User URL or I missed something. Can anybody help me for this?

Hi @ibrahimemrekaya 

Believe you are referring to the stub URL which you want to change.

Believe this is the only current way to update the recall URL

https://documentation.commvault.com/11.24/expert/99448_updating_stub_recall_url_in_mailbox.html

You can test this on a single mailbox/folder to confirm using the input file.

Hi @Scott Reynolds ,

Thank you for your answer. I’m thinking to change CommServe hostname abc.local to abc.com for this situation. Do you think this is gonna work?

@ibrahimemrekaya 
Yes that should work. In the command you would enter the URL as needed.

This ability was created mainly for users that had setup archiving but realize they want accessible to outside the network. Just make sure your external URL works as expected and test on sample mailbox before running against all.

-update old_URL New_URL

Hi,

We solved this problem with entering host entry to the hosts file on the client.

Thank you @Scott Reynolds

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