+4Hello,
I’m getting a partial failure when doing a backup operation to one of my client in vmware.
The failure reason goes as follow:
SERVERNAME\[DATASTORENAME] SERVERNAME/VMDKNAME-000001.vmdk Failed
Failed to collect disk block information.
After doing some google fu and trying to find something in commvault KB I failed short. Anyone can help me in resolving this?
Thanks
Best answer by Mike Struening RETIRED
Sharing the solution:
Development has updated that they have discovered the issue at hand and released a diagnostic update. Please download the diag and install on the VSA proxies/MA and backup copy proxies/MA, we need to be at least on minimum version of 11.25.23 on the Proxy MAs.
+9Hey Martin,
There is a known issue which is addressed with a ceratin hotfix in FR24 and 25.
What’s the environment version?
Cheers,
Ali
+14Hi
11.25.14 already contains the HotFix that I had in mind for “Failed to collect disk block information” issues.
Has this error occurred since applying 11.25.14? and does it always occur for the same VM disk?
-Can you confirm if this specific disk has any special configuration? i.e. RDM / Independent, etc.
Best Regards,
Michael
+4It started since the first time I applied the hotfix on December 14th.
Last week I’ve updated from 11.23 to 11.25 with the hotfix and the issue is still present.
We haven’t made any configuration change in vmware since the update.
+23Can you share the case number here so I can track it accordingly?
+23Sharing the solution:
Development has updated that they have discovered the issue at hand and released a diagnostic update. Please download the diag and install on the VSA proxies/MA and backup copy proxies/MA, we need to be at least on minimum version of 11.25.23 on the Proxy MAs.
Do we happen to know if this is also an issue for FR26?
I’m seeing the error occur for one of our customers on 11.26.23
+23I would suggest opening a support case (reference this thread) to have a diag cut for 11.26 (or to get the official release ETA).
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