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9248 Topics
C
Byte
CEHByte
asked in Self-Hosted Q&A
Storage Pools for Intellisnap Snapshot Copy

We are in the process of retiring our old Media Agents and as part of this process we have created all new storage and global deduplication policies to replace our old ones. During the process we noticed that we now have the ability to configure the snapshot copies to utilize storage pools instead of tying them down to a specific library. Question I have is whether there are any downsides to using using a storage pool verses a library. As we have our media agents configured in pairs of two, it would seem that a storage pool would provide more resiliency in the way that if the primary library is down the secondary library in the group can process the backup. 

1663
C
Byte
I
Byte
Ingo MausByte
asked in Self-Hosted Q&A
how is license formed

Hey everyone.our Commvault FR24 customer has purchased a number of cloud licenses based on the “active users” in their tenant admin. Our understanding is that “active users” is what is counted. Period.However, we see that way more licenses are being consumed (about 30%). Only SPO and O4B are in use and backed up, EO is not used.In the CV web based license report there are licensed users listed for OneDrive, that have a backup size of 0 Bytes. These unique users are not “active” users in M365. They do not consume O4B storage, in fact O4B is disallowed in M365 for these users. When the backup is browsed we see one top folder (My Drive) with no content.There is only M365, no other SaaS like SFDC. My understanding is that a for all M365 workloads one unique user consumes one license.Is there a reliable and understandable way to find out beforehand, how many user based licenses need to be purchesed? That would include a way to show that a user that has been deactivated for > 1 year, whic

975
I
Byte
D
Byte
DannyByte
asked in Self-Hosted Q&A
NTP on Hyperscale

Hi, I have 2 questions related to the same issue.We have an hyperscale with 3 nodes. When we look at the mountpath we have 3 shares of which 2 are online and the 3th offline. If you validate this share it comes with the following message:Failed to check cloud server status, error = [[Cloud] The request time is too skewed. Message: The difference between the request time and the server's time is too large. Resource: /*******?delimiter=%2F&prefix=*******%2F Extra Details: RequestId 1643106149072049 ]When I gave the command timedatectl we found out that the node was a litte bit over15minutes behind and the other 13min behind. I think 15min is reason to take the share offline for that node.My questions are:Can/may I set the time with the command “date --set”<correct time>” Does this come with a risk? Do I need to stop the CV services first for example? Are Hyperscale nodes not default configured with a NTP server, same as Commserve for example? All my Linux knowledge is from Goog

9578
HenkR
Byte
M
Byte
MubaraqByte
asked in Virtualization and Containers
Migration of VMs from on cloud To on-prem

Hello, TeamUpdated!!!Please, i have a prospect with this exact requirement.I got more clarity!! The VMs are hosted on VmWare VCloud (DC in London), and they are looking to migrate the VMs to EXSI host (managed with VCenter in a DC in Lagos). How do one go about it?I have a clearer picture now but i need inputs.

2263
M
Byte
T
Byte
tigger2Byte
asked in Storage and Deduplication
Are there any special considerations for building a "writing tape only" media agent

We have an old physical media agent doing Aux Copies AND writing tapes every month.  When tape jobs start for this media agent, the throughput of the aux copies suffers greatly as the CPU goes to 100% and stays there until tapes finish (might be 10+ days). We wanted to see if we could easily offload the “tape writing” jobs as we have a newer (but not very powerful) physical system we could repurpose.  This would entail installing a new physical media agent in the rack, adding SCSI HBA’s to it and connecting them to the tape drives.  Are there any “gotchas” when setting up a new media agent for tape jobs (either special physical hardware considerations, or software/config gotchas, or guides I should be looking at)?  I haven’t set a media agent up (especially doing tapes) and this is a that was maintained by a person who is no longer working with us. Also: We’re using LTO7 M8 tapes with LTO8 drives.

362
T
Byte
K
Byte
Kamil
asked in Self-Hosted Q&A
Multi Factor Authentication Commvault

Hello Commvault Community! I would like to ask you about the topic of Multi-factor authentication Commvault. First Question: Is it possible in MFA to block the sending of e-mails with one-time codes, apart from sending the first e-mail with the code to the authentication application? I guess the solution to the problem should be to disable MFA for specific users, but then that user won't be protected anymore, right? In the case of MFA, it is not possible to send the authentication code once, and then it would not be needed again to log in correctly, I think right?https://documentation.commvault.com/11.24/expert/7910_disabling_two_factor_authentication_administrator.html Second Question:  The client has two accounts in Active Directory:- One - regular user, with a mailbox (adam_johnson@abc.com.pl) - logging in via MFA works fine- The second - which has administrator permissions (also in Commvault) - this account hasn’t mailbox (however, it has the email address adm.ajohson@abc.com.pl).

238815
Mike Struening
Vaulter
A
Vaulter
Arun ShivaprasannaVaulter
asked in Virtualization and Containers
Hypervisor support

Hello Team,One of my customer has Proxmox hypervisor. Do we support it? If yes, any reference documentation would help. 

25274
Mike Struening
Vaulter
B
Byte
BloopaByte
asked in Virtualization and Containers
add media agent to existing gridstor AWS

Hello team, I have actually multiple accounts on AWS 1 commserve is hosted on premise 1 commserve is on AWS (standby)Actually I have 2 media agents located in an account name common account (VPC Account)Also I have some other AWS accounts that use the Media agents located in the common account to backup the data (Intellisnap API + agents)we use the assume role to allow clients from others accounts to use the common media Agents that are located on the Common account.We have also 2 other media agents that are located on another account but they were used for test.goal :as the environment is already qualified we prefer to use the existing test Media agent to avoid to create new ones with new IP address in the Common account I want to increase the existing Gridstor located in the common AWS account with the Media Agents located in the test Account to get more performanceWe will have 2 media agent located on a VPC and 2 other located in another VPC but on the same gridstor also a question

2018
Mike Struening
Vaulter
K
Bit
Karamveer SinghBit
asked in Storage and Deduplication
Storage accelerator not working!!

I have CS and MA in Azure cloud. I have one windows client machine in same network. I have one azure blob storage configured as cloud library. I have installed Storage accelerator on my windows client but still i can’t see backups moving through client to cloud (checked in streams, checked in events, and job details). Any thing i need to do specifically to enable storage accelerator?

12598
Onno van den Berg
Commvault Certified Expert
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
Problem with data pruning after seal DDB

Hello Guys, I need yor help.The Customer has sealed a DDB.However, they ignored the following warning:There was not enough free space on DL.As a result Disk Library is out space of now and the Customer has disabled schedules to not run any backup.As a troubleshooting step we tried to delete some jobs assigned to sealed DDB.AS you can see, there are over 20,000 jobs assigned to this DDB.We deleted over 12,000 jobs.Hovewer, Commvault is still showing the same number of jobs and no data has been pruned from DL.Is any way to force Commvault to free some disk space removing data assigned to sealed DDB?Rgds,Kamil

172813
Mike Struening
Vaulter
Pasqual Döhring
Byte
Pasqual DöhringByte
posted in Virtualization and Containers
Measure the changed data in your VMware environment

The problemHave you ever needed to know how much data you need to backup incrementally from your VMware environment? Because you need to design a new backup storage. Because you need to know, if your WAN is capable of transferring everything into the cloud or from your branch office? Because you need to know the change rates of your VMs? The solutionNow you can track these data changes with a simple script! Let me introduce you to GetChangedBlocksV2! It is a PowerShell script which uses the VMware PowerCLI to read the changes from your VMware disks each time it is run and saves it as CSV. It keeps track of the changes between each run, between each day and between each week. In order to get good results, you need to run this tool on a regular basis, e.g., with the Task Scheduler.There is even a basic Excel file included to analyze the results for you. But if you have better tools feel free to utilize them. Where to get it?https://github.com/turboPasqual/GetChangedBlocksV2 Other stuffWh

3092
Mike Struening
Vaulter
B
Byte
bc1410Byte
asked in Storage and Deduplication
Critical Event - DDB reaching QI time threshold...

Still a noice commvault user..  Noticed that we have been getting the following Event in the evvent viewer.. DDB(s) reaching QI time threshold for adding new Subclients [{DDB [XXXXXX-GlobalDedup_Databases_5] MediaAgent [XXXX-cv1a] Path [D:\XXXX-DDP] AvgQITime [1153] Free Space Percentage [94] }]. New DDB(s) may gets created if it crosses threshold. Please review the DDB configuration, for more details refer Deduplication Building Block Guide on Books Online. Can anybody help me understand this and how to correct this.   Our small environment is all on AWS. Thanks BC 

46405
M
Vaulter
R
Vaulter
RupaVaulter
asked in Self-Hosted Q&A
Log4j vulnerability CVE-2022-23302 -Is this affecting commvault ?

Log4j vulnerability CVE-2022-23302 -Is this affecting commvault ?

1921
Aplynx
Vaulter
M
Vaulter
Maoz IzraeliVaulter
asked in Self-Hosted Q&A
BIG FILES TABLE SPACE

Hi All A question arose from my client, who backed Oracle Big tablespace.Is there a need for special adjustments when backing up BIG FILES TABLESPACE compared to regular TABLE SPACES when backing up  directly ( not from local RMAN script) from Commvault By adjustments, I mean a change in the settings at the SUB CLIENT level or the backup command level sent to RMAN by Commvault

1881
L
Vaulter
A
Anton
asked in Self-Hosted Q&A
Jobs skipped due to read errors

I’m running a synthetic full backup and keep on getting the below error.Error Code: [19:1926]Description: Some jobs were skipped due to read errors.

9762
Damian Andre
Vaulter
B
Byte
benjaminasByte
asked in Virtualization and Containers
VM granular file restore FRE issues

Hi, I am trying to restore some files via live browse for VM in command center and I receive the following error:  When I go to JAVA GUI it automatically selects the FRE but it fails with:   So if I manually change to other FRE - it works:​​​​​ How else I can select the FRE for that VM, so it would not show that ‘FREL name is empty: File Recovery Enabler for Linux hasn't been set for this client. (CV.0x8).’

9741
G
Vaulter
A
Bit
aynimerBit
asked in Self-Hosted Q&A
Applying Contents to subclient backup for multiple clients in the same policy!!!

Applying Contents to subclient backup for multiple clients in the same policy!!! new to commvault and wanted to find a way to apply contents to subclients for multiple client all at once using the schedule policy. I can see filters but not Contents. anyone know how to, or documentations on how to

922
A
Bit
J
Bit
jrentBit
asked in Self-Hosted Q&A
Commvault Edge Mobile App for Android?

Does anyone know what happened to the Commvault Edge mobile app for Android.https://play.google.com/store/apps/details?id=com.commvault.mobile.edge&hl=en_US&gl=USNo longer available in play store, but it is available for iOS https://apps.apple.com/us/app/commvault-edge/id604246090

2183
Mike Struening
Vaulter
A
Bit
AlphaBit
asked in Self-Hosted Q&A
Transfer backup images between Two or more commcells

Hi,I have question about backup image replication between datacenters.We have two datacenters and each DC has its own Commvault infrastructure. We need to transfer or replicate backup images from first commcell in Primary DC to another commcell in secondary DC.How can I transfer images in such a way? Thank you in advance.Regards

8333
Damian Andre
Vaulter
M
Byte
ManikandnByte
asked in Self-Hosted Q&A
Different between CV FR and LTS

Hi All, Commvaullt release the LTS in every 1 year and Innovation Releases in every three months. I have few question about both FRs.What is fundamental difference between those two FR? What is the use case scenerio to apply LTS and Innovation release? Is there any difference between these two in term of stablity? Thanks in Advance,Mani

2261
S
Vaulter
D
Bit
DianaBit
asked in Self-Hosted Q&A
Requirements for CommServe Livesync

Hello,  I have a question.  I have a CommServe  a physical server and I’ll like deploy live sync to aws. Can I replicate the physical server to cloud ? or the Commserve must to be a virtual machine ? Thank for your help. 

2563
S
Vaulter
Y
Byte
YNAPByte
asked in Self-Hosted Q&A
Remote cache

Hi all,I have a remote cache very far from my Commserve, then when I try to sync the Commserve cache it failed because it goes in time out. If I populate the remote cache in another way, is there then the way to force the sync status in the remote cache status ?Domenico

7704
S
Vaulter
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Client group definition

Hey all, is there an option / regkey which prevent that an client will added to an group even the group settings would add the client to the group because the filter are matching ?  The backround is we have groups with network settings. The group rules add the client to the group and push the netwoprk settings works as designed. But we need to exclude this particular client because we dont want that the client gets any networc settings pushed.  So do you know if there is any high level setting for the client which prevent from adding to groups ?  or can i remove the settings in the FwConfig + FWConfigLocal locally on the client persistent ?  thanks

671
S
Byte
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
Does the new Patch fix CVE-2021-4104 ?

Hello, I wanted to know if the current patch 11.20.90 (01-Feb-2022) fixes the problem. http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2021-4104Can anyone here already make a statement ? with kind regardsThomas 

3416
T
Byte
A
Bit
Alain GilbertBit
asked in Self-Hosted Q&A
Migration to 11.24

I want to migrate Commvault from 11.20 to 11.24...Can I go straight to 11.24 or I must pass to 11.21 / 11.22 and 11.23 ? Thanks ! 

802
Onno van den Berg
Commvault Certified Expert
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