Commvault Cloud Topics

DEAR TEAM PLS QUICKLY ASSIST AS AM UNABLE TO TAKE FILE SYSTEM BACK IT COMPANY OF NO LICENSE AND SECOUNDLY I CANT RAISE SUPPORT WE ARE LOCK OUT PLS HELP  SEE BELOW:  

Hello Team, pls am face with this issue now once i try to take oracle backup the HOME went offline, once i suspend and kill the job the home come back up again, i try taking archive log it backup successfully. pls help what could be the issue.  

HelloAt the request of the client company, I proceeded with the recovery of Oracle DB backed up in PTL Media as follows.1. Backed up original DB to PTL Media. (SAN)2. The DB backed up with PTL was restored to the recovery server. (Network, using Backup Server MA)Different drives were used for backup and recovery.No issues occurred during the backup.The following message is output with a Failed unmount error during the recovery process:The path is being accessed by another application.Advice : please make sure that no other device explorer application like SAN explorer are running on the machine.PTL devices are used by Commvault only.I would appreciate it if you could advise me on what to check to resolve the issue.

Hello,I have a tape that appears to be stuck in one of the library drives. The tape itself  reports that it is stuck in the drive. I have tried the Clean / Reload / Unload Drive options to do effect. I also restarted the Quantum tape library to see if that helps, again no luck.     Cheers  

Hello All,I have one physical Commserve which acts as media agent. The JBOD is mounted to commserve as direct attached storage which acts as disk library.Now I want to separate the media agent, disk library by moving the commserve module to new VM.How to separate the media agent, disk library, ddb?Will I be able to uninstall the commserve module from exisiting commserve and install the commserve module on new VM. Post cs installation I am planning to use CSrecoveryassistant to restore the DR dump on new VM to being back the environment online.With the above steps done, my old commserve continue to be only media agent and new vm acts as commserve.Will this work?RegardsAnanth

Looking to restore guest files from a VM, any suggestions on what options to select?

we have 7 CellServers and create CellServer group on centralize reporting server, currently I only report for the reporting servers, not for all CellServers. Could Commvault generate global report for below?1,Backup Summary2, ComCell configuration

Hello,Why CommVault have not for each release all 1-Touch iso images, to download?in one release we have 1-Touch Physical ISO and 1-Touch Virtual ISO and the next I found only 1-Touch WinPE .is there any recommendation which ISO is to use? do I ever use the correct release, then I need configure driver on 1-Touch WinPE10, next time I have a different release I can use 1-Touch Physical ISO, I am a little confused about this strategy. regards Juergen

Hi experts, IHAC who runs SAP HANA on vmware vsphere and also CVLT to protect it.We’re performing  agent based application backup to ensure the consistency of SAP HANA database.And we’re about to do the agentless backup using vmware snapshot feature.But customer is reluctant to do a vm level snapshot backup because they experienced snapshot backup job caused the unexpected hang on vm when they ran Veritas NetBackup. We don’t expect application level consistency by performing vmware snapshot technology, not Intellisnap.Just want entire disk image(vmdk) to be protected in terms of system level. Do you guys have any experience or confirmation that CVLT snapshot backup on vm which hosts SAP HANA won’t cause any problem while performing a backup? Thanks 

Failed to start phase [Backup] on [BPOBRTIAS136] due to network error [Remote system [BPOBRTIAS136*BPOBRTIAS136*8400*8402]. Communications Service returned error when executing remote command [cdrcontrol.exe] arguments [-j 4672 -a 84 -r 110 -n 2:231 -jt 4672:2:1:0:59267 -f 0 -q 1 -s 0 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.Source: BPOTSMIAS288, Process: JobManagerNetwork ProblemSource: BPOTSMIAS288, Process: JobManager 

i am having this issue wherein the VM level backup for this one VM is failing “The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur. Please check the available free space and status of the volume being protected.” Other VMs are fine. we are on SP22 ; unfortunately this has just gone out of support; however we are booking at time to upgrade to SP24; although I am not sure if being on SP22 affects the backup as other VMs are working okay.  Although support did advise that if we do not upgrade; they would not be able to troubleshoot the issue further.  

HelloCommvault Version uses the V11 SP16.The OS of the Media Server with DISK LIBRARY where Aging is not working is AIX.When checking the contents of DISK LIBRARY in Commvault, the data shows 2.21TB written.When checking the CV_MAGNETIC path usage capacity of DISK LIBRARY PATH on the media server, it shows that you are using approximately 11TB.If you have any experience in solving this phenomenon, please share your solution.  

Hi Community,I have configured MFA in Commvault before V11 FR24, at that time it is required to have functioning mail address to send secret key, that can can be used in Microsoft or Google authenticator., and I have also uses SAML and ADFS based MFA, but again they also depends on Azure AD or tools like okta to generate PIN. i read in one community post, from FR25 we can use accounts with QR code, and our admin accounts are not configured with mailboxes, and they don’t forward emails to user mailboxes.we are using Microsoft authenticator for PIN generation, and Commvault is generating QR code for accounts with mailboxes, but not for accounts without mailboxes.   

Hi! We are in the process of replacing our old 6-node MSSQL cluster with a new 4-node cluster that will be using Always On Availability Groups. The existing cluster and it’s backups was configured many years ago by someone else who is no longer working here, and I am not a Windows Cluster, or MS-SQL person, but more of a storage person :-) Now, i’m trying to wrap my head around what would/should be the “best practice” way of configuring this for backups & restore.What i have done so far is of course to install the mssql-agent on all 4 physical nodes. And from what i can figure out from reading through documentation, it seems i should create a “MSSQL AG Client” pseudo-client for each “ms sql availability group”, which would add up to around 15-20 different pseudo-clients.    However, when looking at the current existing configuration for the old MSSQL-cluster, it is only a single “pseudo-client” that contains all “ms

Hi, I have a selective copy that backup a week's data on a tape. This tape i export every friday offsite.This week i I did not have more scratch and if i check media not copied on a selective copy i see more data.Now have scratch tape, and if i check jobs faile for storage policy there are more on status: not selected.how do i relaunch those jobs? if i search on job history same jobs id, there are on status completed because not saved only selective copy

  Question: where is the job results , base and temp folder located on the client, I can see temp but there is nothing inside it.  

 Window Authentication login failed. How to fix??

I would like to get confirmation about bellow requirements if its applicable or not .!! -  Drive With SharePoint and OneDrive On-Prim  ( Can Share File Or Folder Located on SharePoint Or OneDrive  From E-Drive Interface ). -    Integrate 2-Factore authenticator With our One Identity Defender To Centralized only one Token as we have defender as our token  -    Need more elaboration for       DLP With Edge Drive . Is it has its own Data classification or we can integrate with third party Data classification application .

Has anyone seen the error below? I just created a new Storage Policy , associated it to the client and did the test and it is returning the following error:  

When I add a new subclient for Amazon vms and for content I select a region, will it automatically back up any new vms added to the region? The subclients do not have the “all unprotected vms” option.Thanks

Hi,Somehow I could not find any information on whether Commvault is affected by CVE-2022-21449, the Java “Psychic Signatures” vulnerability. It seems to affect only JDK 15 or later.. Is there anybody having the information on this?Thank you. 

We recently did some rebalancing on our Hyper-V cluster and I’m wondering what actions I need to take in Metallic if any. Most of the machines that were moved are still using the hypervisor and VM group that they were previously on. I tried moving one of the smaller low priority machines to the new hypervisor as a test and it appears that it had to do a full backup after the move, but that may be my fault because I couldn’t find any documentation for the process and had to wing it. One of the machines still using the old hypervisor is the file server so I would really prefer to not have to do another full image on it again. My main questions are:Do they need to be moved to the corresponding hypervisor? If so, how do I do that without causing a full image backup? If not, are those backups still using the previous host in some way?

For example:I have a SQL Server, were I want the File system backups to go to policy a, the sql data to policy b, and the sql logs to policy c.This obviously cannot be done in the QUI, but can it done via rest? Thanks.Chris.

Hello,we are running DB2 backup AIX LPAR. We have noted that CPU load is high“In virtualized environments (e.g.,LPAR, WPAR, Solaris Zones etc.,) where dedicated CPUs are not allocated, backup jobs may result in high CPU usage on production servers. The following measures can be taken to optimize the CPU usage”Best Practices - AIX File System (commvault.com) The steps were covered and additional registry keys to limit CPU load and core usage were set in place. Switching deduplication to MediaAgent didn’t provided sufficient change, almost no CPU consumption change was in place. Only jobs without deduplication consumes less CPU, but we cannot use them. At the end we can limit CPU load to 50-60% from up to 90%, but it impacts the backup duration few times. Playin

We manage the Commvault service for a customer.In the CommServe, the customer has more than 1500 clients.Whenever there is a new client, the customer will install Commvault on their client, and we configure the backup in the CS when the new client appears.However, the customer doesn’t install the same version as the CS. They always use an older version.Is there a way to push the correct version to new clients automatically?Today, hundreds of the customer’s clients have an older version, and we would like them to get on the same version as CS.Is there a best practice for keeping clients up to date?We have discussed creating an automatic group and add a rule for clients with status “Needs update”, but we are concerned it will create issues for the customer or the CS, like delay in backups or overload the CS..?How does CS queue the update jobs, if we have a group with 300 clients and push upda