SaaS (Metallic) Q&A

Hi Team,We are currently using Metallic for Microsoft 365 with 100 licensed users.Recently, 10 users left the organization. We have: Deleted those users from Exchange Online Released their licenses from Metallic Reassigned the licenses to new users We would like to confirm how long the backup data of the deleted (former) users will be retained in Metallic after license release.Kindly confirm the retention period applicable in this scenario.

Hi All,I need some guidance on the best backup type to use for our domain controllers on azure vms. We are in the process of setting up a service account for the active directory granular recovery, however as for the VM it self what is the best Virtual machine backup type to use ? The options within the VM group configuration are as follows;  Application AwareUses in guest application plug-ins to assist the Virtual Server Agent quiescing and providing granular application level recoverability.File System and application consistentUses VM restore point to perform a point-in-time application consistent snapshot of all the managed disks of the VM.Crash consistentUses Microsoft Azure software snapshot to allow a basic backup of the virtual machine.Application-based backupsPerforms application discovery and configures backups by in

Hi All,I’m hoping for some guidance from those who have completed this step of the deployment (Complete the Guided Setup for Active Directory) I want to give the service account least privileged access to the domain as I am not comfortable with giving the service account full domain admin rights as it has been suggested by the deployment team.Has anyone got a break down of steps to achieve the above in Active directory? from what I've seen looks like we need to perform some of the required permissions within ADSI Edit?Any guidance would be great especially from those who have implemented this successfully.

Is anyone currently testing the new feature of restoring Exchange messages to a Blob storage? https://documentation.commvault.com/11.42/software/restore_mailboxes_to_azure_blob_storage_account.html. Have you been able to restore to a PST that is larger then 1GB? Are you locking the blob network to public IP only? Just looking to start a conversation on this.  Hector

Hello,is it possible to obtain a copy of the certifications found at this link Metallic Trust & Compliance – Metallic for internal use to qualify the supplier?Thanks for your support!A

Hi all,One of my students asked me if SQL Analytics databases can be backed up as a subclient for Microsoft SQL server. I saw that it is possible in Azure SQL but I couldn't find anything in the “normal” SQL server. Can anybody help? Thanks in advance!

Customer is backing Azure NetApp Files. Can they tap on CV managed backup gateway so they dont need to manage any infra?What are the caveats? I understand that the traffic will be going through public endpoints? Any egress charges for customer?

I have a customer asking for integrating SaaS with service now. Sending alerts from SaaS to SNOW. I know the docs that describe this integration that we have are just for MSP. Could someone please help me out with what the web hook configuration needs to look like to send to snow?

Hello,Just want to checkDoes metallic io supports 1 touch virtualise me recovery from physical server ( windows) to azure vm in azure cloud? 

Hello Team, In the production devops, we do have history of Pull Request, but when we restore out of place, we loose all the historyWe do have thee same behaviour for the pipeline history, all is empty   but after restore there is no history  any idea ? is it a bug ? or limitation ? 

Hi Community,currently, CommVault Cloud SaaS supports several Dynamics 365 CRM applications such as Sales, Customer Service, Marketing and Field Service.However, “Project Operations” is not yet included in the list of supported modules.Is support for CRM Applications “Project Operations” planned for a future CommVault SaaS release? Thanks and best regards,Andreas

Active Directory Restore process from microsoft require to use ISO to bootBut in AZURE, there is no capacity to boot on ISOIn Azure, you don’t have access to the console before the VM BOOT Is someone find a solution on this ? or workaround ?

Trying to get to support portal and getting Bad Gateway 502 error Microsoft-Azure-Application-Gateway/v2 Link being used https://support.commvault.com/Account/SSOLogin/MetallicHub

It could be nice, when I choose a Restore point to view a summarize of the Exchange On Line mailbox content (size, item count, and so on). It helps to understand, for example, if a user deleted a lot of email from one restore point to another.It could also help a browsing feature (day by day should help) into Backup Stats for having a quick sight between days. Thank you

I am getting ready to deploy Metallic to my Azure tenant and was looking for documentation to determine if an agent needs to be installed on VM and if so, would I need to use the file server option?

Hi All,We are trying to test Microsoft 365 and Endpoint backup using Commvault. However, whenever we register for the trial tenant, we receive the message shown below. Even after waiting for several days, we have not received any acknowledgment from Commvault regarding the trial tenant creation.Could you please confirm if we are missing any step in the process, or advise us on how to proceed further?  

Hi,we backup our TEAMS chats.But under “Users”  nothing is backuped.  Is it possible to backup the user TEAMS chats?RegardsDennis 

Question: I'm trying to add Salesforce to Commvault version 11.40.14.Currently, I'm facing an issue where I don't know what to enter in the "Database Host" field.Given that everything in Salesforce, including the database, is SaaS-based, there’s no specific IP address or hostname to provide.  

Dear Team, Our VMware backups for AWS VMs are running successfully in Metallic, with an AWS S3 bucket as the primary (disk library) and a secondary copy to Metallic Cold Storage—no issues observed.We now have similar VMs in Azure and would like to configure backups in Metallic as follows: Primary copy: AWS S3 bucket (disk library) Secondary copy: Metallic Cold Storage Licensing: We have sufficient Metallic licenses for these VMs. Questions / Request Can we use the existing S3 bucket as the primary copy for the Azure VMs as well? If this isn’t recommended, please advise the best practice (e.g., dedicated bucket, separate prefixes, or segregated retention/encryption). Please confirm prerequisites and constraints—cross-cloud connectivity (Azure → AWS), firewall rules, IAM/KMS requirements, bandwidth/egress considerations, and any incremental cost impacts.

We are currently using Metallic for Microsoft 365 applications Exchange Online, SharePoint Online, and OneDrive for Business.  This was setup by a previous employee, and I am having trouble understanding how it all works.    For Exchange Online and OneDrive for Business, I would like to setup Plans to coordinate with our retention policies.   For example:Standard employees – Retain mailbox and OneDrive data for 2 years after termination.  I created a m365_2yr plan. Can someone please clarify what each of these Retention settings are?Retain deleted items for 730 days – If a user permanently deletes an email or a document from OneDrive, will it purge the deleted items after 730 days even if the user is still active?   Then once a user has been terminated or removed from backups will it retain the data for 2 years after that date?  Retain backed up version for 365 days – what does th

Hi Team, When we trigger any backup & restore job then do not showing in the active job in metallic. Kindly let me know how to fix the issue. All in showing 0 running,pending etc. Please find the snapshot for better understanding.