SaaS (Metallic) Q&A

Hi Supportcan anyone assist me to install the Agent in SQL server/ as i got error 

Hey everyone,We've got a customer whose Air Gap Metallic license is hitting 100% utilization. To help them understand exactly what's burning through their capacity, we need to break down the details. Here's what we're looking for: Top Resource Consumers: A clear view of which workloads, clients, or protected instances are the biggest battery drain. Job Types & Backup Classes: Identifying which types of jobs or backup categories are contributing most to the load. Retention Periods: How long data is being kept and their impact on overall storage consumption. Is there a way in Metallic or via the Command Center to pull detailed reports or dashboards that can show us which components are driving the full capacity? This info will not only help pinpoint where optimizations can be made but also give the customer a solid basis to plan for future

Hi all,We are reviewing our O365 Plan’s retention period. There are two settings 1. Retention 2. Version retention. I can’t find any documentation on Commvault website to explain each of these settings. Can someone please help to explain it a bit?Q1. Does every deleted items older than Retention get deleted? (e.g. a deleted email in an active mailbox that has passed the retention period will get deleted from backup?) Or, it only look at account level? (e.g. everything in a deleted account passed the retention period will get deleted, otherwise it stays)Q2. What exactly Version retention does? All our plan have this on infinite. How does this setting change the backup if we set it to 7 years?Any information will help. Thanks in advance,YC

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

Hi Today I noticed a job running which I presume was initiated by CommCell which I have no accesses too Index Restore Commserve Management.  If anyone knows what this entails I would be much obliged.  We are running Metallic (Commvault Cloud ) Regards  Tony  

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

Backup type is for a VMware hypervisor. We created a plan that requires a weekly recovery point with extended retention in which it auto generated an SF schedule for every thursday at 02:18AM. The VM group was set to trigger its daily incremental everyday at 12:30AM in the same plan.We recently accidentally (no failures in the VM parent jobs) noticed that more than 10 out of the 30 VMs for the VM group had the last synthetic full of 12th December and then realized that even though the parent SF VM backup job was being triggered, the VMs were being automatically excluded or not triggering the corresponding child VM backup job as its incremental was still running at 02:18AM. We raised a case with support and we were informed that child VM jobs not being triggered due to an existing incremental running and with no errors shown in the parent VM backup job is not a bug and by design. I would just like to ask the forum if you guys are aware of this behaviour an

Hello,During the 8th of March Webinar, it was shown that Azure DevOps backup is now possible using Commvault.Do you plan to make it available for Metallic as well?Thank you,Jean-Christophe

Hello CV SME Team, can you please tell us if we have plan or release in fo on Azure to protect and restore : Azure KeyVault Azure Devops (repos, pipelines etc) Support Storage Accounts without using Storage Account Services right Automation Accountsmany thx in advance

2FA FAQ:Demo VideoQ: What is Two-Factor Authentication (2FA)? A: 2FA is a security measure that requires users to provide two verification factors to gain access to an application, enhancing the security of user accounts.Q: How does 2FA work? A: When 2FA is enabled, users will need to provide their password and an additional verification method, such as a code sent to their mobile device or an authenticator app.Q: Why is Commvault enforcing 2FA for all users? A: We are enforcing 2FA to provide an additional layer of security for our customers. 2FA significantly reduces the risk of unauthorized access and helps protect sensitive data.Q: When will Commvault enforce 2FA for all users? A: Commvault Cloud will enforce 2FA for all customers starting March 25, 2025.

we are new to O365 and metallic saas and would like to know more about it. what is the expected RPO for metallic for O365 exchange workload? and what are your actual RPO observed in your environments/tenants? thank you!

Where do I find detailed information on setting up Syslog for CommVault Metallic?Where does the syslog traffic originate from?

Hello. I was wondering if anyone has run non Intellisnap backups and had any issues.And if you have run both, what are the drawbacks/advantages when compared to each other such as consistency, speed, impact on vm’s, etc.

Hi am i correct in assuming that we are restricted to 10GB restores and if greater than that a file server agent must be installed to complete the restore. 

Dear All, I would like to see your kind advice on the CV cloud storage issues. With CV cloud no longer offer unlimited data storage, how do you manage the storage size? Currently  i have 29 TB of data (365 email, sharepoint, onedrive, where 80% of the storage used is from 365 email). The above is 3 years plus of data, my current retention policies is unlimited. Max that i can set is 7 years due to business requirement for certain group of users. Other users i can set a shorter retention policy. But CV cloud doesn’t allow setting different retention policy for different group of user.How do you all Manage the backup size Store your backup, do you use other storage for your CV cloud?  

For all of our VM’s our security team required that we Disable public access on Disk and create Disk access policies with private endpoints. After this we seen an increase in ingress and egress charges for Metallic. I’m been trying to find some documentation from Commvault that details that this will happen when you put into place Disk access policy with private endpoints.

Created Metallic Recovery Reserve. How do I connect VM to Metallic Recovery Reserve? What are the steps?

It seems that the api to GET the credential returns endpoint with a different key as compare to what is expected by PUT api for updating the credential . API : /commandcenter/api/v5/credential/:credentialidEven from the document the key name is different from what is returned. As you can see from actual output , we get extra “Endpoint” in the key name. This results the automation of GET and PUT request , to remove the endpoint completely . I agree that we can modify it in th

Commvault Cloud supports the protection of Amazon Aurora and Amazon RDS instances in single and multi-AZ configurations using native RDS automated backups, allowing for point-in-time recovery (PITR).  To enable the PITR for Amazon Aurora and Amazon RDS, additional permissions for RDS APIs are required to be added to a policy in the user account. These permissions allow for enabling the RDS automated snapshots with appropriate retention, thereby protecting the database transactional log files.  What steps should be taken to enable the PITR for the Amazon RDS database?

Currently using Metallic and receiving the error message for several clients that jobs are already in progress but not able to locate the job.  Has anyone else seen this issue?  

We started using Metallic O365 backups back when it was Infinite Retention.  We have reached 70% of our Quota in just a little over two years and would like to investigate why.  We manage Storage in our On-Prem Commvault by setting the retentions below.  I do not find these granular settings in the Cloud Portal.Can I set these specific retentions within the Metallic Office 365 Backup Environment? I want to start with our standard retention limit,  Daily, Weekly, Monthly, Yearly.Daily - 7 CopiesWeely - 5 Copies (Each Saturday)Monthly - 12 Copies (Last backup of each day of Month)Yearly 5 Copies - (Last backup of each year)

Hi team,We are taking the backup through the metallic endpoint one laptop folder (email folder) include 2 PST file but only data backup showing only folder name (email folder) no include PST file name.   

Hello Metallic Community,I am seeking guidance on two specific queries related to our Azure VMs, particularly SQL Servers, which are being backed up using Metallic.Backup Consistency for Azure VMs:Can someone clarify whether backups taken through Metallic for Azure VMs are application-consistent (e.g., using VSS for Windows) or crash-consistent?If there are any settings or configurations that need to be enabled to ensure application-consistent backups, kindly share the details.Best Practices for SQL Server Upgrades:We are planning an upgrade for our SQL VMs hosted on Azure. What are the recommended steps to ensure data protection and smooth rollback in case of any issues?Should we rely on existing Metallic backups, capture a manual snapshot, or consider creating a clone of the SQL VMs as a precautionary measure?I would greatly appreciate any insights or experiences from the community regarding these points. Your recommendations wil

I am trying to export the old backed up mailbox to a PST but it showed error that “Selected items size [43524715222 bytes] exceed max size allowed to export [26843545600 bytes]”. I could not split the folder as it is just one folder [Inbox]. Any idea how to resolve this? Thank you.

Hi ,In Salesforce I just refreshed a fulldev sandbox , does the sandbox has to reconfigured again ? Is there any documentation for this?