Welcome to the Commvault Cloud Family! 🎉
Hello and a heartfelt welcome to each one of you! We're thrilled to have you as part of the Commvault Cloud family. Our commitment is to make your journey to our platform both seamless and enriching.
Why Engage with Your Customer Success Resources? 🤔
While not every customer will have a dedicated Customer Success Manager (CSM), every one of you is important to us. Whether you're self-onboarding using our extensive resources or interacting with our team, our goal is to understand your unique needs and assist you in making the most out of Metallic.
- Tailored Guidance: Regardless of your plan, our resources are designed to offer advice specific to your objectives, ensuring optimal use of our platform.
- Efficient Onboarding: Utilize our videos, documentation, and community posts to onboard at your pace, effectively and efficiently.
- Continuous Support: For any queries, feedback, or suggestions, don’t hesitate to reach out to us via this platform or success@metallic.io.
How to Engage with Your Success Resources? 🤝
- Check Your Welcome Email: Important contact details and resources are included in your welcome email.
- Introduction Call (for eligible customers): If your plan includes a dedicated CSM, they will reach out to schedule an introduction call to discuss your goals and questions.
- Stay Connected: Whether it's through our community or direct contact, staying in touch ensures you’re always making the most of Metallic.
Final Thoughts 💭
Your success is our success. We're dedicated to providing a stellar experience with Metallic, regardless of the size of your business. We encourage you to engage with the resources available, communicate your needs, and thrive alongside us.
Warm regards,
The Customer Success Team