SaaS (Metallic) Q&A

Hi, we have actually some customers where we cant open the attached html reports from metallic. when i safe the html and try to open i get: Please wait while our servers start up. This may take a few minutes... is there any known issue ?

Hi Had a query from Cloud team wondering if metallic app regs may be converted to Federated credential svcon-metallic-apecohub this is a sample  Thanks in advance  

Gmail thinks Commvault is trying to spoof my email address and is consistently marking them as spam.I’ve repeatedly unmarked it and created filters to keep it out of the spam folder without success. I haven’t tried the nuclear option, using a filter to mark it as “Not Spam”, but in my experience, doing that causes a lot of other issues, and real spam bypasses the filters. Thoughts? I’ve copied the header address, which repeatedly shows Commvault.com as a permitted sender, and right after that, DMARC fails. RogerB <NotMyEmail@gmail.com> via commvault.comto: NotMyEmail@gmail.comdate: May 8, 2025, 3:30 AMsubject: Backup job summary - Backup job summary - Reportmailed-by: commvault.comsigned-by: commvault.com ARC-Authentication-Results: i=1; mx.google.com;       dkim=pass header.i=@commvault.com header.s=smtp-eastus-01 header.b=a8F89wsC;       spf=pass (google.com: domain of admin-saa

I have done some restores from M365 OneDrive And exchange online from Commvault Cloud ( Metallic)in Aprik 2025 .Now my auditor wants to see which restore i did in month of April , i dont see name of user in job history.The job history only says, source servers and destination servers ( app name) and not name of users for which i did restore.When i click view logs , it says “ no data available”.is it by design or some issue? 

Hi,Have seen topic 2 years old, maybe there are some changes.Is there are any possibility to migrate Metallic backups to on premise Commvault in case of cloud exit scenario?Thank you

Hello,With the recent enablement of 2FA for all Commvault Cloud environments, I have a question about break glass accounts.  Our company uses Okta and that is set up, so all our domain accounts are not affected by the 2FA enablement.  However, since our break glass account is not on the domain, it is tied to 2FA.  I have it set up to give me a PIN using Microsoft Authenticator.My question is, if I am out of the office or there is a DR situation, how are my teammates able to use the break glass account if needed?  It doesn’t look like the account can have multiple authenticator accounts attached to it.Thank you!

Hi,We have Over than 95K of objects  teams in our tenant O365 and we would backup them but we don’t have any idea of the CV Apps capacities for Teams.We have only the information that for backup SP sites we are limited to 100K sites by apps. it’s the same number for Teams?? Thank you.

Hi,when i try to backup my Teams i get this error.Only 5 items. When i check my license it’s ok.Only Active Directory we are at 102 %.What causes this error and how can i resolve it?Because this are TEAMS “groups” and no users…...RegardsDEnnis 

Hi,considering a customer with 800 Entra ID accounts on his MSA 365 tenant) and 300 AD users on on-prem AD how much licenses we have to buy of Commvault Cloud B&R Saas for AD? The target storage is located on? Tks.FabrizioMTL-AD-USR

Hi all,  Looking at below Microsoft documentation it seems AGP Azure Cool tier offers the same restore performance as AGP Azure Hot tier. Is that correct? "Data in the cool and cold tiers have slightly lower availability, but offer the same high durability, retrieval latency, and throughput characteristics as the hot tier."https://learn.microsoft.com/en-us/azure/storage/blobs/access-tiers-overview Is it possible to have auto tiering for Azure AGP from Hot to Cool?

Hi, We have a customer that is using Commvault Cloud Backup & Recovery SaaS for Active Directory (Metallic MTL-AD-USR) and is interested in the recovery of the Active Directory Forest. We have read that there is a new subscription (Commvault Cloud for Active Directory Enterprise Edition) but we do not see it in the Price List.  Does the customer have to upgrade from Commvault Cloud Backup & Recovery SaaS for Active Directory to Commvault Cloud for Active Directory Enterprise Edition or add this new subscription or replace Commvault Cloud Backup & Recovery SaaS for Active Directory with Commvault Cloud for Active Directory Enterprise Edition?Thanks,Paul

Hi alli am using metallic and one of our plans has a retention policy of 30 days with a synthetic full each month i was wondering if cycles could pip this on retention ,although I would have to find the cycle settings hope this makes sense  Regards  Tony 

Hi everyone,I'm seeking clarification regarding the Auto Discovery features available in Commvault's Metallic environment.Specifically: What types of resources can be automatically discovered? For instance, is it possible to configure auto discovery for specific services like Amazon RDS? Can I configure global auto discovery across all resources in specific accounts? Is it feasible to filter discovered resources using tags?

Hi,i try to restore a user account from Active Directory with metallic and i get this error: How can i solve this?RegardsDennis

I am trying to install on-prem backup gateway and connecting to Metallic but getting error. I have opened outbound communication ports from backend gateway to Metallic on these ports 443, 8400 and 8403.at the firewall, I can see traffic is using ports 443, 8400 and 8403. From this gateway I am able to access the URL https://metrics.metallic.io

Commvault 11.321PiB of back-end data (compressed/deduped/stored size)Aux copying data from secondary copy of backup data.Four physical media agents on-premFour virtual media agents in Azure5Gbps ExpressRoute circuit from on-prem to AzureThere is about 20ms of latency between the physical on-prem MAs and the Azure virtual MAsWe have deduplication/DASH copy enabled.  We saw atrocious performance, from the start.  Seeing that 20ms of latency would certainly impact DDB look-ups on the virtual MAs, we turned on “Source Side Disk Cache” in the storage policy copy (we kept the default 8192MB cache size).  It’s running a little bit faster, but still pretty sluggish.Would we expect to see a further boost in performance by expanding the “Source Side Disk Cache” from 8192MB to ~128000MB?   That should further reduce the incidence of remote DDB look-ups on the Azure virtual MAs, right? Are there any other best p

Hi Supportcan anyone assist me to install the Agent in SQL server/ as i got error 

Hey everyone,We've got a customer whose Air Gap Metallic license is hitting 100% utilization. To help them understand exactly what's burning through their capacity, we need to break down the details. Here's what we're looking for: Top Resource Consumers: A clear view of which workloads, clients, or protected instances are the biggest battery drain. Job Types & Backup Classes: Identifying which types of jobs or backup categories are contributing most to the load. Retention Periods: How long data is being kept and their impact on overall storage consumption. Is there a way in Metallic or via the Command Center to pull detailed reports or dashboards that can show us which components are driving the full capacity? This info will not only help pinpoint where optimizations can be made but also give the customer a solid basis to plan for future

Hi all,We are reviewing our O365 Plan’s retention period. There are two settings 1. Retention 2. Version retention. I can’t find any documentation on Commvault website to explain each of these settings. Can someone please help to explain it a bit?Q1. Does every deleted items older than Retention get deleted? (e.g. a deleted email in an active mailbox that has passed the retention period will get deleted from backup?) Or, it only look at account level? (e.g. everything in a deleted account passed the retention period will get deleted, otherwise it stays)Q2. What exactly Version retention does? All our plan have this on infinite. How does this setting change the backup if we set it to 7 years?Any information will help. Thanks in advance,YC

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

Hi Today I noticed a job running which I presume was initiated by CommCell which I have no accesses too Index Restore Commserve Management.  If anyone knows what this entails I would be much obliged.  We are running Metallic (Commvault Cloud ) Regards  Tony  

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

Backup type is for a VMware hypervisor. We created a plan that requires a weekly recovery point with extended retention in which it auto generated an SF schedule for every thursday at 02:18AM. The VM group was set to trigger its daily incremental everyday at 12:30AM in the same plan.We recently accidentally (no failures in the VM parent jobs) noticed that more than 10 out of the 30 VMs for the VM group had the last synthetic full of 12th December and then realized that even though the parent SF VM backup job was being triggered, the VMs were being automatically excluded or not triggering the corresponding child VM backup job as its incremental was still running at 02:18AM. We raised a case with support and we were informed that child VM jobs not being triggered due to an existing incremental running and with no errors shown in the parent VM backup job is not a bug and by design. I would just like to ask the forum if you guys are aware of this behaviour an

Hello,During the 8th of March Webinar, it was shown that Azure DevOps backup is now possible using Commvault.Do you plan to make it available for Metallic as well?Thank you,Jean-Christophe

Hello CV SME Team, can you please tell us if we have plan or release in fo on Azure to protect and restore : Azure KeyVault Azure Devops (repos, pipelines etc) Support Storage Accounts without using Storage Account Services right Automation Accountsmany thx in advance