Gmail thinks Commvault is trying to spoof my email address and is consistently marking them as spam.
I’ve repeatedly unmarked it and created filters to keep it out of the spam folder without success. I haven’t tried the nuclear option, using a filter to mark it as “Not Spam”, but in my experience, doing that causes a lot of other issues, and real spam bypasses the filters.
Thoughts? I’ve copied the header address, which repeatedly shows Commvault.com as a permitted sender, and right after that, DMARC fails.
RogerB <NotMyEmail@gmail.com> via commvault.com
to: NotMyEmail@gmail.com
date: May 8, 2025, 3:30 AM
subject: Backup job summary - Backup job summary - Report
mailed-by: commvault.com
signed-by: commvault.com
ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass header.i=@commvault.com header.s=smtp-eastus-01 header.b=a8F89wsC;
spf=pass (google.com: domain of admin-saas@commvault.com designates 135.237.4.36 as permitted sender) smtp.mailfrom=admin-saas@commvault.com;
dmarc=fail (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com
Received-SPF: pass (google.com: domain of admin-saas@commvault.com designates 135.237.4.36 as permitted sender) client-ip=135.237.4.36;
Authentication-Results: mx.google.com;
dkim=pass header.i=@commvault.com header.s=smtp-eastus-01 header.b=a8F89wsC;
spf=pass (google.com: domain of admin-saas@commvault.com designates 135.237.4.36 as permitted sender) smtp.mailfrom=admin-saas@commvault.com;
dmarc=fail (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com
