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Archived email cut off when being forwarded

  • July 1, 2021
  • 5 replies
  • 109 views

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Hi,

a customer of us has reported some strange behaviour. A user forwarded an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included. 

Is this a known issue? 

 

Regards

 

Holger

Best answer by Mike Struening

Sharing incident solution:

When forwarding an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included.

5 replies

Chris
Vaulter
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  • Vaulter
  • July 1, 2021

I’m unaware of any known issues like this.  A ticket with support is suggested here. 


Mike Struening
Vaulter
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@Holger R. , please share your case number so I can track it accordingly.  Definitely sounds like something is not working properly.


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  • Author
  • Novice
  • July 2, 2021

Hi,

 

thank you for your answers. There was no case open, I just created one: 210702-149


Mike Struening
Vaulter
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Thanks, I’ll keep an eye on it!


Mike Struening
Vaulter
Forum|alt.badge.img+22

Sharing incident solution:

When forwarding an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included.