Commvault Cloud Topics

Hello I am planning to upgrade the CommServe from SP 11.36 to SP 11.40.The CommServe and Web Server are installed on the same VM, running Windows Server 2022 with SQL Server 2022.Is it sufficient to start the upgrade directly from the CommCell Console, or would you recommend using the Media Kit instead?Also, are there any specific things I should pay close attention to during the upgrade process?

HI,we would like to upgrade our commvault PF from v11.28 to v11.40,I would like to know if someone did it lastely and how you did it please if you have a detailed procedure please share it with me it would be very helpful :)thanks

Can the Exchange Mailbox Agent be associated with a Storage Policy configured for Spool Copy (on the Primary Copy)? Would recoveries be impacted?

Issue Summary:The MongoDB restore operation completes successfully from the Commvault side. The restore job finishes with a successful status, and the database files are restored correctly.Observed behavior: The mongod process starts automatically after the restore. MongoDB is accessible using mongosh. Authentication works successfully. The database is operational. However, the MongoDB service is shown as: systemctl status mongodActive: inactive (dead) The mongod process is running independently: ps -ef | grep mongod The process is not associated with the mongod.service. Additional observations: The restore logs indicate that CVMongoDBUtil launches the recovery process. The MongoDB process starts successfully but is not managed by systemd. Starting the service manually using: systemctl start mongod changes the service state to: Active: active (running) Temporary workaround implemented: A post-recovery script was configured: #!/bin/bashsleep 30if pgrep mongod >/dev/nu

Commvault Cassandra Setup SOP (Detailed Guide)PrerequisitesBefore starting, ensure:Root or sudo access to the Cassandra server. Commvault installation package (Unix.tar). CommServe hostname/IP. Authorization (AuthCode) if required. Cassandra service is healthy. Java is installed. Network connectivity between Cassandra server and CommServe.Step 1: Switch to Root UserLogin to the Cassandra server. sudo su -Verify: whoamiOutput should be rootStep 2: Configure Hosts FileEdit hosts file. vi /etc/hostsExample:171.12.12.12 test.co.in testPurposeName resolution CommServe communication Gateway communicationSave :wq!Step 3: Extract Installation PackageMove to installation directory. cd /home/ubuntuExtract package. tar -xvf Unix.tarGrant execute permissions. chmod 777 UnixGo inside package. cd UnixVerify contents. llStep 4: Start Commvault InstallationRun installer. ./cvpkgaddThe text installer opens.Step 5: Installation WizardSelect Install Packages on this machineClick NextThen Advanced Sel

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Commvault Backup & Recovery 11.40 (Command Center - browser-based) when backing up a Windows file server to an HPE tape drive.Environment:Commvault Backup & Recovery 11.40 Browser-based Command Center Backup target: HPE tape drive/library Workload: File Server backup to tapeIssue:During or after the backup job, the HPE tape is automatically ejected. This does not happen every time, but it occurs frequently enough to interrupt our backup operations. 

Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: [~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreS

Administrative shares are enabled on the MediaAgent [cvault-cs.xxxx.xxx.xx] which could lead to potential security exploits, please review and take necessary steps. We just updated our Commvault software from Commvault Platform Release 2022E (11.28) to Commvault Platform Release 2023E (11.32.73) and we got this event at the commcell console. cvault-cs.xxxx.xxx.xx is our WindowsServer 2016 Datacenter commserve. This server is also used for backups of some VMware virtual machines, but there are no Disk Libraries/Mount Paths configured on it.    I read the information on the page MediaAgent - Windows Administrative Shares and I didn't feel very comfortable with it.  

Hi AllOvirt the Source project for OLVM is defaulting Keycloack as the Default Authentication Provider, so far Commvault doesn’t support it officially is there any workaround? or is the support coming soon? thanks 

So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks.

Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread?

It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: https://documentation.commvault.com/2023e/commcell-console/recommendations_for_worm_storage_01.html  it says "Add the ForceFullOnWORMDDBSeal additional setting to convert the next backup to synthetic full backup after s

Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?  

 Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders  

Good day to you all,I am experiencing with our Dell EMC PowerScale NDMP IntelliSnap backups across our two CommCell environments.Context: We have two CommCell environments configured to back up Dell EMC PowerScale shares to a HyperScale target. Currently, the shares are split between the two CommCells.The Issue: While the snapshot backups for both CommCells complete successfully, the Backup Copy job for CommCell 1 is consistently failing.Upon investigation, we identified that for CommCell 1, the data movement from the PowerScale server to the MediaAgent is defaulting to a higher-end port/interface instead of the expected 10000 port. Interestingly, CommCell 2 is configured similarly and is performing its backup copies without any issues. Kindly advise on this. Robert.R

Hi, I’m chatting with Commvault chat bot and I have a question. Can someone explain what happens in the following case:I have a VM group that is assigned to Storage Policy X with deduplication, and incremental backups are running there with a synthetic full on Sundays. I then change the VM group’s Storage Policy to Y with a new deduplication database. The chat says that a new full backup is not triggered automatically—instead, incremental backups continue on the new storage.“The practical consequences for VM groups (virtualization, Index V2)—such as no automatic full, and the inability to restore from incrementals after a policy change—are documented mainly in Knowledge Base articles (KB62892, KB62688) and action_items.”However, those incrementals cannot be restored because the new database does not have a physical (true) full backup, and a synthetic full also cannot be created because there is no full.So why isn’t there any warning or information when changing the Storage Policy or Pl

Dear Team,We would like to know how to raise a support ticket for a general query that is not related to any backup failure.We attempted to create a ticket; however, the portal requires the Job ID and Error Code fields to be filled in, which are not available for general queries or configuration-related questions.Could you please advise on the correct procedure for raising a ticket in such cases?Thank you for your assistance.

(CV 11.40.46)Running the Commvault 365 helper to create apps.First run, it checks prerequisites, installs Microsoft graph module (I think) and asks user to launch the app again.Then trying to click “Global Admin Login”.It fails.10:16:12:[pid = 27764]  Current effective execution policy[Unrestricted]. This is should be either 'RemoteSigned' or 'Unrestricted'10:16:12:[pid = 27764]  Powershell version 5.0 checked.10:16:12:[pid = 27764]  Microsoft.Graph module checked.10:16:12:[pid = 27764]  preReqCheck - End10:16:13:[pid = 27764]  Login button clicked10:16:13:[pid = 27764]  doLogin - Start10:16:16:[pid = 27764]  PowerShell script returned error: 'System.Management.Automation.Internal.ObjectReader', 'InteractiveBrowserCredential authentication failed: A window handle must be configured. See https://aka.ms/msal-net-wam#parent-window-handles'10:16:16:[pid = 27764]  doLogin - End10:16:16:[pid = 27764]  Failed - Failed to login.Exception excuting script, please check logs.I have tried from loc

We are currently using Configuration policies for Exchange online. It ignores the Retention time of the storage policy. I want to start using the retention settings of the Storage policy again.   Is there a reason that you would use Configuration Policies for Exchange? Can you not just use te retention time of a plan or storage policy? 

Hi,I'm curious about your standards and strategies for schedules/schedules policies names (I'm not using plans). I saw this topic: What is your naming convention for schedule policies? | Community but maybe someone has fresh idea.We have VMs, DBs, FS and more. We have about 80 schedules. For a long time we were using something like: DC1-VM-I_I_I_I_I_F_N-21:00 which means: Location, VMs, Mon-Fri Incremental, Saturday Full, Sunday none, 9 PM another example: MSSQL-N_SF_N_SF_N_F_N-21:00-LOGS_4H - I think it's clear (SF - Synthetic Fulls, makes no sense here but it’s just example) But in reality, including DC name doesn't make much sense. There was also no good way to include the incremental backup time if it was different from the full backup time. And it turned out to be better to keep logs in separate schedule policy because it's easier to resue.Now I'm thinking about something like: VM / Inc Daily / Full Sat 21:00 MSSQL / SFull Tue, Thu / Full Sat 21:00 MSSQL / Logs 4h I think it's

Is there a plan to get public rest api access to arlie.commvault.com ?I need to corelate my own exctraction tool to propose local admin some troubleshooting steps.thx ! 

We've been using CommVault for several years and have consistently been able to perform backups and restores without any issues. Recently, however, I received a request to restore a file located on a .vhdx drive.To retrieve the file, I attempted to use the Guest Files and Folders restore option, which I have successfully used in the past. When I select View Content, the system begins loading the data but then fails and displays the following error message:We are currently running on CommVault version 11.36.102 (We recently upgraded CommVault from 11.36.80 because of this issue and we thought a fix had been implemented in .84 - but this might be different to what we thought)Has anyone encountered this issue before or can suggest any troubleshooting steps?Thanks in advance.

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

We recently migrated our Commserve to a new physical server and now several weeks post migration we are getting errors on about 90% of our synthetic fulls when they reach the end of the job, they will continously run at 99% but looking at the synth full logs we see alot of this:30236 5280 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509]30236 574c 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509] The event viewer gives the generic Unable to communicate with Media Agent or Pipeline error. Opened a high priority ticket about a month ago and we’re being told we need to seal every DDB store in our environment and re-base. We have several thousands of VMs with some over 60TB in size. I feel like re-basing is going to take weeks, and we may not even have enough storage to do it. Any other thoughts or ideas would be