A customer I am working with is trying to upgrade their commvault environment to the latest release.
Manage > System > Maintenance > Download or copy software > Download option > Upgrade to Latest Release: 11.36.35 > check the boxes for both windows and unix packages.
This starts a download jobs which kicks off and takes about 15 minutes where is says 400+ files are downloaded and job says success. However, when they look at the contents of the software cache after the download job, it still only shows 11.34.44. If they try to update any of the servers it tells them that the servers are already up to date which is not true. All devices are currently running 11.34.44 but shows the latest release for download is 11.36.35. They have tried this download several times and can see the network traffic is downloading but the software cache never shows the newer versions.
They committed the cache successfully, and have restarted Commvault Services in the CommServe, but keep running into the same issue where the update does not reflect what Commvault says the software version is.