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Hi All,

We have configured OL enabled s3 bucket and configured library and storage pool and policies using that s3 bucket and everything shows online and can be access from commvault console and also using CLI on MediaAgents. we also tested cloud test tool and that works fine too. But when we start a backup or Aux copy we are seeing below errors on the jobs

2204  37c4  02/28 17:04:16 33401117 7cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16092550/CHUNK_172585619.FOLDER/1
2204  37c4  02/28 17:04:16 33401117 1cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.

 

2204  2948  02/28 17:05:29 33401117 4cvd] WriteFile() - Access Denied. for file 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925
2204  37c4  02/28 17:05:29 33401117 3cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/1
2204  37c4  02/28 17:05:29 33401117 9cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.
2204  37c4  02/28 17:05:29 33401117 :cvd] SendSingleFile() - failed to send the remote file - 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/1
2204  37c4  02/28 17:05:29 33401117 0cvd] HandleSendFileThread() - failed for 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925
2204  4538  02/28 17:05:29 33401117 7cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/2
2204  4538  02/28 17:05:29 33401117 cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.

 

Any ideas on what might be the issue?

Thanks

Good evening.  This error is being returned from the cloud side.  Have you taken a look at this issue with your cloud vendor?


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