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ObjectLock s3 Bucket Backup and Aux copy issue

  • 28 February 2023
  • 1 reply
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Hi All,

We have configured OL enabled s3 bucket and configured library and storage pool and policies using that s3 bucket and everything shows online and can be access from commvault console and also using CLI on MediaAgents. we also tested cloud test tool and that works fine too. But when we start a backup or Aux copy we are seeing below errors on the jobs

2204  37c4  02/28 17:04:16 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16092550/CHUNK_172585619.FOLDER/1
2204  37c4  02/28 17:04:16 33401117 [cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.

 

2204  2948  02/28 17:05:29 33401117 [cvd] WriteFile() - Access Denied. for file 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925
2204  37c4  02/28 17:05:29 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/1
2204  37c4  02/28 17:05:29 33401117 [cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.
2204  37c4  02/28 17:05:29 33401117 [cvd] SendSingleFile() - failed to send the remote file - 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/1
2204  37c4  02/28 17:05:29 33401117 [cvd] HandleSendFileThread() - failed for 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925
2204  4538  02/28 17:05:29 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_172585925.FOLDER/2
2204  4538  02/28 17:05:29 33401117 [cvd] CVRFAMZS3::SendRequest() - Error: Access Denied.

 

Any ideas on what might be the issue?

Thanks

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Best answer by Orazan 6 March 2023, 01:18

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Good evening.  This error is being returned from the cloud side.  Have you taken a look at this issue with your cloud vendor?

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